I love my terminix guy. He explains everything to me knows his 🐛 bugs he can tell you what they are and does just an all around fantastic guy 👦

Terminix Service Reps are respectful of me and my property when they are here. They always call before they come and give me details of what they did. Only once out of 7 years did I have to call them back to re-spray. I live in an area that has every kind of spider and ant possible but Terminix keeps my house free of both.

Terminex is hands down the worst company I have ever had the displeasure of paying hundreds of dollars to. Customer service is the absolute worst experience ever. Once you sign a contract you seriously have to CLOSE YOUR CHECKING ACCOUNT to get them to stop taking your hard-earned money. No matter how much patience you have, or what avenues you try, they always have an excuse to not stop taking your money every month without failure. Do not let them fool you. Buyer beware!

They were prompt, thorough and communicated well with us when they came and left. We used the pest control and termite bait stations.Very pleased with their customer service andJob well done. Highly recommend you try them.

The fact that your rep Nick came out on a Sunday to service my newly constructed home and install my termite traps around our new home was impressive. His work and demeanor was professional. He made sure that We understood what was done after his work, answered all our questions and provided his personal phone number should we incur unanticipated problems. A consumer couldn’t ask for anything better, professionalism, caring,And high competence.

Excellent service with Terminix for over 20 years. Responsive, quality work, excellent service. They stand behind their work. Home is treated quarterly and even in-between if needed. I’m very satisfied with Terminix and never consider switching to another pest service. Employees are always friendly and pleasant!

Go somewhere else. I had rodents and was paying for them to get rid of them but then they went into the wall and I was told they can’t help with any rodents in the wall. Well what am I paying for then? Additionally they missed a hole in the wall behind the dryer cords with the exclusion service and said they won’t fix it because I didn’t see it within 90 days. They should have seen it or at the very least came and fixed it once I told them. They also should have taken care of the rats. Now that they havent (they didn’t have a big enough trap at the time and didn’t bring one) they have destroyed my dryer and ventilation to my laundry room. So basically I paid this money for nothing and now I’m out a dryer and have to pay for ventilation to get fixed. And I still have rodents. Great.

Technicians were very efficient and thorough.

This company will not stand by their contract when you call them no answer no return calls they will not come out and fix any problems they caused. this is a breach of contract I call them within the 30 days no answer so after that time they answered and said you owe a penalty. They lie this is a ripoff company go to anyone else not this place

I have a contract with Terminix Tulsa. I have termite traps and have had holes bored in my walls with bait. Two days ago, I have been calling them because my house is inundated with termites. I cant get anyone to call me back and when you call the number(s) and request change of service, the phone hangs up on you automatically. The only way to talk to a real person is to request new service, then they direct you to another number and request you leave a call back number and noone ever calls!Meanwhile my house is overrun with termites. Shame on Terminix and especially Terminix Tulsa! I will never recommend Terminix to anyone!

Good service and affordable. They come out anytime we have any pest issues. Very friendly.

This experience was a bit better. The tech seemed nice, but left the old mostly eaten baits laying in my yard for my service pups to eat. 😏

My technician, Cole, was very professional and knowledgeable. He did a fine job.

Great experience! Professional people. Always responsive and knowledgeable.

After receiving a detailed quote and schedule for termite control we decided to pull the trigger and scheduled Terminix to come out on July 5th for installation of their termite control system. They never showed. I called later that day and they said they are closed in observance of July 4th (then why did they let me schedule it on Monday July 5th?). The customer service representative assured me someone would be out Tuesday July 6th. No one showed again. I called again and they said it was a communication error and reassured me they would be out Thursday (July 8th). Im not very hopeful at this point and disappointed they would treat a new customer this way. This is a huge red flag.

Our technician Sherri is always friendly and efficient!

Terminex called and said they wanted to come out and inspect my home. Mark Nayman said I needed a sump pump under my house and it would be $1100.00 to install. They did come out and install the sump pump but ran an extension cord from the outside of my house to under my house for the pump instead of installing the electric outlet under my house like they explained they would. I have call the supervisor, Keith Davis, a minimum of 7 times over the last four months only to be lied to and to have the electrician blamed for not showing up. I have spent so much time trying to get them to respond I am beyond frustrated. I have been taken advantage of and disrespected as a customer. All the while I have maintained a service agreement with them of which they have no problem taking my money. I would not recommend using their service to anyone and at this point I have no confidence in either of the men mentioned above.

Do NOT buy. You will literally be throwing away money you could use to pay actual professionals. They charged $5,000 for a service that included sealing up the home. The team they sent was full of young guys just starting in the business. They had no idea what they were doing and basically squirted foam into a few holes. I could have done that for $15. It took 9 months to get to just put screens over my attic vents- the easiest part of the original plan. In the meantime, critters moved into the attic through that very convenient entry point. I have had a nightmare trying to get rid of them since. No one would return calls for months at a time, calling almost daily.Managers ignored my pleas for a simple phone call. I feel so sorry for their call center staff, because it sounds like they get this a lot. Mark Nylan finally came out to “make it right” after a full year. I then foolishly purchased insulation services from him. The team again did part of the job and left. They won’t come back and have again taken to ignoring calls and messages. Especially if you are a single mom who works hard for her money, do NOT waste it. They will try to mansplain and run over you. I’m probably going to need my family attorney to make them finish this.

We have been using Terminix for several years to protect the investment of our home. Where Homeowners Insurance does not actually prevent, fires, floods, or damage, proper treatment against termites or similar insects actually provides an annual return our investment. Terminix has been great to work with!

Great service and communication! Definitely looking out for the best interest of my home!

Ben with them for 10 yrs. Never been disappointed and always confident the problem were being taken care of. On a contract with them and very happy with them.

Answer to reply: well guess what I tried emailing that email you left from your response and well it doesn’t work. Says it’s not an email. So again no phone call back and nothing done. If this is how you treat your paying customers how are you still in business?They have the absolute worst and I mean worst I’ve ever seen in my life customer service. I tried for 5 days to get someone. I called left my number on auto system because they won’t let you wait for customer service representative. Not a call back. It took me doing it ever single day and 2 emails. Left message for manager Keith Davis from his tech and myself, and nothing. Don’t use Termenix. Find someone else.

The service technician performed his job great on our property! My only complaint is that they charged us $50 more than we agreed on in the service agreement and I have yet been able to get in touch with anyone to remedy the issue, which I dont believe it will be problem.

Terminix does a great job with our pest control. Also, we have had great experiences with their pest control professionals.

Updated: 6/4Been Trying since October to try to get a refund on our services, Lost count of how many times i have called and was told the account is NOW cancelled and your refund has been issued.........Still no refund. On top of that i do find it interesting that the owner has commented on most reviews but mine.We moved houses and i am 98% sure we called terminex to close the account. Either way, they charged us for our old house without notification (which we have gotten a notification every time they were going to chrage us). Both my wife and i called about it as soon as we were charged which was April 9th 2021. The first lady said they were sorry and they would close the account and issue a refund, we though great thats taken care of, a week later nothing. We called back, the 2nd lady we talked to said that our account was still open and no refund had been issued, so either the 1st lady lied to us or she didnt know how to do her job. the 2nd lady said the exact same thing i will close the account and issue the refund a week later nothing. Called a 3rd time got the exact same response our account was still open and no refund was issued. This time we asked for a digital confirmation that it was closed and the refund was issued so they did give that to us, but it is May 5th almost an entire month later and we still have not received our refund. I had an AirBNB host cancel our reservation on Monday May 3rd, the money hit my account today May 5th. so i dont buy the whole time argument, most every other company can execute on refunds. Unacceptable!!!!

Excellent on time service, satisfying experience.

We are confident the service was handled well today. The treatment/ inspection is every 3 months and so far worked well for the outside of the home.

Will not use this company again. Waste of money. They do not stand behind what they say. Was a complete run around with them.

Charged us $1,200.00 for one room and local branch will not respond to emails or phone calls. Told us we had to pay for whole house.. When their tech came to evaluate the home, we only need one room treated. They still have not refunded our money with calls to the national branch and local branch. They owe us $800.00 for refund. Its been over four months. We have had people from the National corp. On phone created a case and they have agreed they owe us the money. Yet months later and no money. I would NEVER use Terminix again for any reason!

I was having some mouse problems. Terminix came out and quickly helped with the problem.

We love our tech Juan. He is the best!!

Terminix did an excellent job. The sales rep came out quickly and assessed my problem. He was thorough, and set up service for the following day. The technicians arrived on time, and explained everything that would be done on my homes exterior. They were finished quickly, and took the time to review the services performed. I am very pleased with the service, price and value. I highly recommend their service!

Got rid of ants (mostly) and out Door services seem okay but doesnt knock out roaches well. Also customerservice has a lack of communication and tried to charge me more after paying for a whole year up front. Will use a different service when this one is up. The workers that come into your home are always super nice though.

We are not to happy. The people we are dealing with are good but the product just isnt getting it

Their customer service lady in Arizona rocks. If not for the Tulsa office would have given a 5 star review. Their techs have been nothing but kind and amazing. The techs deserve 5 stars. But the Tulsa office when you can get ahold of them is rude and act like they don’t really care if they have our business.

Had termites in my kitchen floor on my slab. The house was protected by Terminix. Didn’t cost me a penny to fix. Best 320 bucks a year I spend. And not only was it easy but the guys that they hired to do the work were perfectionists. Very pleased.

There is no primary reason for the score you received. The combination of all the items listed below makes this score appropriate: Ease of scheduling periodic service calls as needed throughout the year. Professionalism --Competence --Appearance --Attitude --Knowledge --Character --of individuals who provide services. RD version: Quality and quantity of services received for a reasonable price.

The technician creates extra value

I really had a difficult time of getting in touch with a person, but I really liked person that came to my house to give me an estimate very knowledgeable on my type of situation and didnt try to sell me a bunch of extra services. He shot straight and I really appreciate that!

Very knowledgeable and explained ant behavior

Andrew our Terminix guy is wonderful. He is informative and always friendly. He makes the service worthwhile.

I received prompt service and feedback. Nick was our service tech and he is great! He communicated before and after and while he was here gave me a lot of good information. So glad I called Terminix and really glad Nick is our service technician. Thanks! Tammy

Michelle was great. Sales Person was very friendly. Every interaction was good. Price was kind of high, but satisfied with service and communication. Calling the 800 was annoying because sat on hold for 15 minutes.

Poor customer service, missed appointment and never called. Unable to reach via phone, left messages with their automated system that promised a call back within 24 hours-did not receive any calls back. Finally drove to local office to voice my complaints. All this after signing a 1 year contract 2 weeks ago which will likely be canceled if promise to hold next appointment!!

The pest control service is average in quality and value. The customer service provided by the technician and schedulers could be better though. I received several calls and emails from Terminix asking me to move our appointment up so they could meet their quotas. In fact, on multiple occasions they even changed the appointment date and time without my permission. Each time I had to go back online and change it again.

Incredibly unorganized. I have had their service for three years and the price has gone up every year. I currently pay $64/month for prevention treatments. Each service they hassle me and try to up sale me on services my home does not need. I canceled the service and am still being charged. I called on 09/09 and they processed the cancelation. Still received a charge in October. I called on 10/10, and they apologized and said it was a mistake and would refund the charge. That never happened and they charged me again in November. I called on 11/17 and they took me through the cancelation process a third time. I asked if they had record of my previous cancelations and the man on the phone said yes. I am unsure of the issue but they continue to charge me even though I have confirmation of all three cancelations. Do not use this provider! I have paid three months worth of service that I havent received...

I will NEVER refer anyone to y’all ever again. I hired you guys after finding bedbugs in my sons room, NOT A INFESTATION BUT A COUPLE OF BUGS! I live in a 850 sq ft home with 3 SMALL bedrooms and I was charged $1400 for CHEMICAL TREATMENT. OVERPRICED BUT I WAS DESPERATE because after I seen them I couldn’t stay in my house until I knew that they were gone. Every time your “professionals” have been to my house to treat they claim they don’t find anything yet we’re still being bit, and have seen a couple... you guys have came out 4 times and NEVER been consistent with the chemicals, for $1400 I thought I was paying for heat treatment.... I can’t get a manager to return my calls. Been trying for 3 weeks. This whole thing is a joke and if I don’t get some sort of call within 24 hours I will be reporting your company to the BBB.

Phone quote is lower that actual charge. Visit in May got rid of ants. Happy we called Terminix. Follow up visit August 3 brought ants back. Now unsure about Terminix.Was promptly contacted by corporate office who brought this issue along with others I had not mentioned on this post. I was put in contact with the local Tulsa manager who made sure my concerns were resolved and convinced me that customer satisfaction is a company value. Enough so to change my rating from two star to five star. Very pleased with the show of concern not only from the local office, but from the corporate office as well.

Great customer service

Annual bait station inspection.

Very good service.

Hasnt come yet still waiting. My hopes are high that my pest issues will be taken care of.

Technician came out and solved my bug problem.Because of other neighbors in apartment building He got rid of the roach and other bugs. He worked with me and did a great job.

Weve used Terminix for many years now and have enjoyed their professionalism and quality of work. Our home is pest free and our animals are never affected by their chemicals. Our service rep has been the same for many years now and is extremely knowledgeable and reliable.

Janet has been a very conscientious associate working on our behalf, treating our home for spiders, wasps, ants and more. She is careful and meticulous, answers questions well, and seems completely trustworthy. We are thankful for her work to protect our home from bugs.

I don’t have an issue with anything in regards to termite prevention. What upset me is that the person who came didn’t have a mask on and we have a newborn. My husband ended up directing them out to the back patio. I feel like they should have offered to wear a mask while here. (We were masked)

Bad company to work for

Pricing was great and my service tech that actually comes out is very knowledgeable and really cares about protecting my house and shows me issue areas and how Terminix is going to treat it and handle it.

Technician was informative about the service.

We gave them a call to come out and get rid of a wasp net and the wasp, the customer service representative and the inspector stated the technician was going to remove the nest and kill the wasp. Technician comes and kills the wasp but does not remove the nest, literally a hour later we had several wasp in the same area. I was having a birthday party on Sunday and had called on Saturday letting them about the issue. It had gotten so bad we had wasp going inside the house. I had spoke to several customer service representatives, they have claimed to spoke with the manager for the area. They said earliest was Tuesday that they could come out. I told them main reason for the call was for wasps, the tech came out and killed them but did not remove nest, I HAD TO MYSEF KILL THE REMAINING WASP AND REMOVE THE NEST, THIS IS COMPLETELY UNACCEPTABLE SINCE I HAD PAID FOR THE MEMBERSHIP AND HAD POOR SERVICE. I HAVE ASKED TO SPEAK WITH MULTIPLE MANAGERS AND ALL I GET IS THEY WILL CONTACT YOU. Not once have I been contacted. TERMINIX SERVICE WAS GHE WORST SO FAR FROM EXTERMINATORS, never have I once had to finish a exterminators job even after paying for the services.

WE LOVE THE TECHNICIAN WAS VERY PROFESSIONAL AND VERY FRIENDLY WAS VERY THOROUGH AND NEW WHAT HE WAS TALKING ABOUT. JOB WILL DONETHANKS

My technician, Jessie, took care of all my pest control needs and communicated (with pictures also) about any potential problem areas around my house.

Jarred the Terminix service man was polite and professional. He also quickly responded 5 days later when additional colony of insects were found in the home.

Technician said he could not go in attic. The next visit which was on Saturday did not show so we wasted a Saturday. We canceled and they charged us $100. I called and they said they would cancel the charge they did not and turned the charge over to a credit agency. Now trying to get this resolved. I am not impressed with this department and will not recommend.

Terminix has always treated us fairly. They are on time and do the job we asked. This has especially been true since we had to treat bed bugs of all things.The technician, CJ, had to come out 5 times. Each time he was polite and friendly and helpful and informative. During this time, my husband was in the hospital. CJ was so wonderful to make sure I knew when he was coming. He even helped me with the furniture and putting the beds back together.He is a wonderfully pleasant and helpful young man. Plus he definitely knows what hes doing.

I had them for about 8 years. They did a great job until this year. I finally left because they are unorganized and untrustworthy. Even after I cancelled and they took money out of my account without my permission they STILL messaged me that they were coming to spray my house. I cannot continue to do business with a company I cannot trust.

Jeremy was amazing! He was very informative and helpful. He made sure I understood what he was doing and gave me tips on what I can do to help in the process between treatments.I appreciate the extra bit your company goes for their customers.

Terminix is great at coming back out and spraying again (at no extra charge) if the ant or mosquito problem is not taken care of. Great employees who let you know they are on their way, and who are always on time. The district manager even gave us his cell number in case we needed to contact him personally.

Ive used Terminix a little over a year. Three times or more I got a call or e-mail from the national office telling me a scheduled time and no one shows up, because the local office didnt know. The left hand doesnt know what the right hand is doing.

I think Terminix is awesome!

Made a first appointment and was charged 129 $ . had a better offer with someone else called to cancel everything because of high price . Customer service did not cancel account . No customer service horrible experience . AVOID

I love Terminix! Great service and my technician is the best! We went from finding 15 browns in a trap to 1 to none. We have no more issues with spiders! I def recommend this service. Affordable too.

All the staff are always professional and friendly. work is always of high quality.

A couple of weeks ago we had scheduled for an exterminator to come out today November 30th to have our house exterminated. We have been cleaning on our house all day and getting it prepped for when they got here and about 1:45pm I gave them a call because they were suppose to be here between 1-3 pm and when we call they say that there isn’t anyone available to come out because they all had a four day weekend. The four day weekend is not what I’m upset about. What I’m upset about is that we’ve really been needing someone to come exterminate our house for a while and had been cleaning all morning getting ready for them to come out just to get told that they don’t know why they would schedule it for today when they are all off.

Amazing customer service and prices

They were outstanding in every part of my treatment for termites.

Im so impressed with this service! The district sales manager contacted me & personally provided my exterior service to beat the rain! Excellent representation!

We have been a customer for several years and they have always provided outstanding service.

Termite service was fine but the other pest services were a joke didnt show up and not one of the 3 customer service reps could get in contact with the tech or the manager.

Primarily because of the technician that came to our home on 4-30-2016. He was absolutely professional. He took the time to explain what the different chemicals were for and how they acted and reacted. He was very work and job driven. I felt confident that if I have any future concerns or pest problems, he would be happy to resolve those issues.

We started our termite, mosquito & roach services the end of September & has had horrible service since!! Termite, mosquito & outside pest control has been good & nothing but repeated fails for indoor service. Even after repeatedly telling the local branch & the 800# NOT to send out Janet, they repeatedly do! Weve even had other people (other techs & supervisors) come behind her because nothing was getting done. Todays service she was suppose to spray, lay bait & change out sticky traps but all she did was lay stucky traps in the kitchen & 1 bathroom. Then she said if she sprayed it would eat the floor! The only & only time she actually did her job right was when my husband had to follow her around the house to make sure it got done! We have even told the managers & call center that we have her on house surveillance of not doing anything, they ignored our requests. If Im paying for these services, I expect them to be done correctly & NOT CHARGED for sprays & baits that were NOT used!! I had to leave today to take my husband to a doctors appt so one of my adult kids came over to stay @ the house while she was there & as soon as we left, she put down sticky traps & left after her telling my daughter that the spray would eat the floor! I told her roaches were all over the house now & expected her to spay everywhere! We cancelled our services & we were set up with todays service because we already paid for it, she had the nerve to say because the 800# did that she had to talk to her boss first because that is not how they do it & she seemed like she didnt want to do our service anymore. Well in reality, she didnt! I can go to the store & buy those sticky traps & lay them myself. I started with roaches in my kitchen, 3 months later they are all over my house! Thats not the service I expected especially with a big commercial company like Terminix!!!

After 2weeks of trying to get an appointment with other exterminators I was about to give up. Called Terminix and they worked me right in, on a Saturday! The tech explained all that he was doing and answered all my questions. Thanks Jeremy.Jeremy was an exceptionally knowledgeable and polite representative. Showed me personally everything he did around my home to help fight off the ants this summer.Thanks, Terminix and Jeremy.Diana

We have been very pleased with Terminix for a number of years. They do just what their name implies and at the same time, have friendly and caring service personnel. We have not had an experience with pests and/or insects that Terminix hasnt solved for us.

One of their technicians lied to one of my tenants and despite multiple attempts to address the false information that was provided to the tenant, no one will answer for what was said. Corporate has told me three times now that a branch manager would be in touch but they have not.Edit to respond to Terminixs response: I have called three times since 4/20. The number provided goes to the corporate office not local branch. This week I emailed Social Support who who told me the manager would contact me. I still have not been contacted.

Great service all around. I won’t use anyone else. Definitely a lifelong & loyal customer

Great customer service! This is the first time I’ve considered having pest control done at my house. I have to say, hands down Michelle was probably the best tech....in any field...that exceeded my expectations! She identified issues I wasn’t aware of and addressed the problems we were having. Not once did I ever feel like she was here just to throw some chemicals down and then take off. She took her time treating our pests and I really feel like I got my money’s worth! Thank you!

Just called them for them to spray my house for bed bugs because someone I know that has been at my house has them and they told me they would not spray for preventative maintenance that I would have to wait until I get them. That is the stupidest thing i have ever heard. Thats fine I will call someone else.

Nicholas does a fine job on keeping things under control

Always great customer service!

This is a really good service. Price is reasonable and if theres an issue, they take care of it. Pretty simple really.

Dont trust these guys. Im sure most of them of good, honest guys but not all of them are. And if you happen to be unlucky enough to get one of the bad ones, the company isnt going to be of any help to you.Our landlord employs Terminix to maintain any insect issues at their properties. Earlier this year a man from Terminix came in to do a preventative spray and bait. And true to form for exterminators and cable men, he came while I was in the shower. Now this shouldnt have mattered as my husband was home but alas, he was otherwise occupied by a video game. So by the time I got out of the shower, the man had come and gone. As had a bottle containing twenty of my husbands prescription pain pills. We notified our landlord right away and they contacted Terminix first thing the next morning. The response we received was they spoke to this employee and he said he saw some bottles but didnt take anything. Since he had not had a complaint like this before on this employee, well were not doing anything. Was pretty much what we were told. They didnt even mention drug testing this employee, which is what I would think any rational employer would have done. So again, dont trust these guys! If you do have them coming into your home, make sure you are there and follow them everywhere!!

Had their service for long time. Over the last year they have have either changed their chemicals or something. But they no longer knock down any spider webs and whatever they are using is NOT WORKING!

I will always recommend Terminix as long as I get people like Angel who are the employees I interact with, she does an incredible job. She notifies me before and after the service. Always reminds me again to unlock my gate, then will lock them back up for me so Im not worried the rest of the day. She also loves my dog, so its the highlight of his day too!

I have used then for about 3 years and they have been good, unfortunately I had a bad experience with a technician and an inspector. They gave one of my tennants information and paperwork when I specifically told them not to, they emailed them estimates for proposed work and the estimates had my name and information on them. I found this very unprofessional of a company this big to do and thus is causing me to move from this company and having to explain to my tennants that recommended work is not necessary to make the house fit for human conditions as they believe the inspector told them.Edit as of May 6th 2020.I decided to bring this rating down to 1 star. I had numerous issues with them due to not communication with the techs. They tend to assume what I ask or pay for and I never receive information, instead they inform people whose names are not in accounts (tenants) that a major service change/en route is happening. I want to be as impartial as possible. It does seem theyre driven towards sale rather than service. The previous review prompted them to ask me to call an 800 number that directs me to an overseas call center, upon finally talking to someone in the United States they assured me there wouldnt be anymore issues but here we are and they just continue. I have discontinued my service with them, but I had paid for termite control for a year and upon discontinuing another yet different tech, messaged a person not on the account that thwy were taking out bait stations. Its all been a very frustrating and time consuming experience. Wouldnt recommend them until I feel they have their communications issues addressed.

The service technician has always been very informative about what and why he was doing the various types of sprays, etc he was using. Has always been on time and notified us that he was on his way to do the service. Always very presentable and polite.

The service tech did a wonderful job of getting rid of wasps and spiders.

Terminix does an excellent job of keeping our home free of ants, spiders, scorpions, and other insects.

Extremely thorough & detailed in what they are doing & why. Explain what we should expect & look for to determine results. Always willing to return to address any problem, if a problem does occur. Love our Terminix professional!

The ongoing price is right ... we handle it with an automatic monthly credit card charge, and every technician that has been to the house has been professional, courteous and knowledgeable. Since we dont have a dog in the back yard ... we just need to be certain that the gate is open for them. Thanks to everybody!

Friendly, prompt professional technicians! Excellent texting system for customer communication.