BAE has to be one of my favorite calls to make when I need assistance on anything tech related. I was told to make a call to them this morning for access to a drive for work, and they not only helped me, but had me cracking up the whole time. The customer support that they have is fantastic!!! I talked to Jake this morning who was super kind and got me in the drive after just a couple minutes, but I would also like to give a huge shoutout to Craig, Jerry, and Moses for being so super spectacular as well!!! Thank you all for your help and for making me full-on belly laugh in the office, you guys are awesome :)
I had to get a new phone set-up with all of my work connections and was struggling on my own. Ryan was of tremendous help and walked me through it with ease and great patience. He turned a headache into a cake walk. Thank you, for the great service!
I just want to thank the fine group of people at BAE Networks for taking good care of us. My special thanks is going to Mike Kimling. His knowledge and expertise is very important to me because it allows me tohand off that aspect of my office that I dont want to be part of.
Cant say enough about Hutch and Shaun.. Hutch spent 4 hours with me at my studio and addressed every issue I had with patience and precision. He also called in Shaun who joined him remotely to solve another issue and they worked together diligently to get everything in perfect working order. I am not computer literate at all so I really appreciated Hutchs patience and suggestions to improve my computer set up.
Thank you Dave! He not only took care of my issue BUT he walked me through some steps that makes my remote work day a little easier to get to files. I appreciate your time! Also Thank you Jake! for helping with my printer issues.
If you would like top tier IT service, look no further. Previous employee, and I continue to recommend them to any small/medium business that I come across. Ryan and his team know how to handle all different types of business from medical to manufacturing. A great place to work full of great employees.
Thank you so much Ryan for the great service, and all your expertise, you are extremely knowledgeable and have made our transition from our old IT provider smooth.
Jake was AMAZING help with all my issues. Helped solve all my IT issues in a timely, respectful and professional manner. Was truly a pleasure working with him. Thank you Jake and BAE NETWORKS!!
Jake and Dave are the absolute best in fixing my issues in a timely and professional manner. It is great knowing they are only a phone call away!!!
Jake has been great! Hes quick to respond to my tickets and has efficiently solved all of my issues! Thanks!
Dan did a great job setting up my new laptop and installing three new monitors to my preferences. I really appreciated his attention to detail and willingness to answer any questions I had along the way. Dan and Bae provide great IT support and service.
Special thanks to Jake and Shaun for all the awesome help in the last two weeks, jake not only does the job quick to get you up and running but he’s kind enough to remember his callers :) always feels nice with a more personal concern.
Always helpful and pleasant. Jake is great at solving all my computer issues every time I call!
Ryan was very helpful and explained and resolved the issue promptly.
Times are hard right now with working from home, and rolling with the punches. Jake from BAE Networks made everything look so easy getting me access to vital work documents.
Jake at BAE is awesome! He was very helpful, patient, friendly and overall I am very pleased with his assistance. Will ask for his assistance again when in need.
I am the president of PAYSOURCE ONE a local payroll and HR management company located in the downtown Rochester, Michigan area. I have personally worked with Dan P. at Bae Networks and am very impressed with Dans unrelenting determination to resolving any issues that we may experience. BAE Networks professionalism, and expertise in the IT industry afford s us peace of mind knowing that a resolution is imminent. We highly recommend BAE Networks for all your IT support.
BAE just took over the IT support for our large medical group practice and has been extremely responsive and great to work with. I have had a few issues with my access and my machine and have found the speed and knowledge of the staff I have worked with to be top-notch.
Thank you Walter, for all your help today! Super impressed with how quick and efficient all my issues were resolved!
My school has been with BAE for over 5 years. The customer service is 2nd to NONE!BAE is very quick with attention to the help tickets that we submit. 99% of the tickets are resolved immediately and if not, follow up is usually through a personal phone call to me.BAEs customer service is wonderful. They are very friendly and sociable. Our school has built a great relationship with all of the agents and even owner. They treat you like family, which I think is lost in this world of outsourced foreign customer service.I personally recommend BAE to any business or educational institution. They will serve you well!Mr. Ricard. - Principal
Jake at BAE quickly solved my issues again. Thanks Jake! BAE is the best!!
Ryan and Walter, every time I need to work with an associate at BAE, service is always amazing!
Quick resolution for our issue. Jake is really professional and knowledgeable.
Thank you Ryan! Great service!
We switched to Bae a few years ago after switching from another IT provider that had a lot of attitude. We have been very happy with the service Bae provides and the competence of its employees. It is nice to work with such a great team of talented IT folks; I give Bae my unconditional recommendation. Further, there are so many outstanding employees at BAE that really know how to GSD (shout out to Shawn, Dave, Chris, and the data security guys too!) Keep up the great work!
Liz did great job solving my problems some were technical some were operator error !!! thanks again....
I cannot say enough good things about BAE Network. I highly recommend their services. Their response time is incredible as well as their problem solving. When i place a call or a help ticket, i know that i am in very good hands and trust that the problem will be solved.quickly and accurately. The staff is a pleasure to work with and they accommodate my needs without hesitation.
Weve had the pleasure of working with BAE Networks for the last 2 years. No question or issue is too small for them. Everything is explained in easy to understand terms. Issues are resolved immediately. Every team member is at the top of their game, friendly and easy to work with. We would highly recommend working with BAE.
We partnered with BAE Networks over a year ago and they have been the best IT company we have ever worked with. The staff members are very knowledgeable, professional, and friendly. Not only do they promptly fix our IT needs, but they go above and beyond in asking follow up questions to ensure we have exactly what we need--or offer a better solution. Our experience with BAE has been more than exceptional!
Ryan and his team are hands down the best in the business. Always there when we need them. I cant say enough great things about this company. We trust them with sensitive information and they are always professional and willing to help whenever we call.
Very professional and fixed my issues and now back to workng. It was a pleasure doing business with BAE always.
We are a small business in the Troy MI area. We hired BAE Networks about 3 years ago to manage our IT services. They are a valued partner who helps keep our business running - whether it be as simple as configuring an Office 365 account or as complex as troubleshooting a hardware issue within our network. They are well staffed, quick to respond, & every tech weve ever talked with seems to actually enjoy helping their customers. We recommend BAE Networks to any small business in need of competent IT support.
Thank you Briana for all your support!
BAE networks has saved the business I work at numerous times. They are incredibly responsive and are great at communicating with their customers and not leaving them in the dark. I highly recommend using their services.
BAE has been professional and attentive to all of our needs. They are thorough, honest, and fair. I never have to second guess the quality of work being performed!
Our company partnered with BAE before I came on board a year ago, and it was a great choice. They handle everything with ease -- servers, phone system, mobile users, with no hiccups during the challenging pandemic time. And there are no Nick Burns-types to be found there!
BAE Networks is very responsive to all of our I.T. needs. The team is knowledgeable and professional. Such a great company! I would definitely recommend them.
I cant reccomend BAE highly enough. Its like having my own IT team for my small business. Friendly, responsive and competent. In person for hardware or remotely for software or network issues, they are a huge asset to my practice.
BAE Tech came and installed new computer, very efficient and great to work with!!!! i would defiantly recommend their services!!Thank You!!!
Bae networkss service is amazing. Besides them being quick to help a customer out, they fixed the issue from my job sight immediately. Very thankful for your hard work. Keep it up!
Choosing BAE Networks as our managed service provider has been a wonderful addition to our company. They are reliable, organized, responsive and have great ideas for streamlining and reducing IT costs across our offices. They have partnered with us to determine what we truly need in our niche business.
Truly one of the best IT services companies Ive come across. Ryan and his technology teams have as much experience in customer and client service as they do technology know how; which is rare in modern day. 5+ stars from a long time client using both his VoIP products as well as full managed services.
Ryan and his team is AWESOME!!!! highly recommend them. wish there was more stars to push
Very good IT company. Excellent customer service!
Called in issue from my work and they came to the rescue on the spot. very thankful for BAE networks right now!
Really good proactive network company. Always there for us.
BAE Networks first set up our new wireless network at our office. They did a fantastic job. We took their recommendation on hardware and WOW it is fast and responsive. Our employees arent complaining anymore! As a small business owner its important to have people you can trust with your technology. We now use BAE Networks as our managed IT provider. I would highly recommend them.
We’ve been using BAE for several years now and they continuously exceed our expectations. From technical support to high quality services I recommend BAE to anyone looking for exceptional IT support
In addition to being IT guru’s, The staff is very patient with those of us who know nothing about the IT world! Their communication skills are great and they are always responsive in a timely manner.
Ive had nothing but the best and quickest service Ive ever received in the service industry. Ive used BAE numerous times and have been surprised by them each time. Such quick and efficient work. Always done right the first time and have never had to go back with anything. In todays times, thats almost unheard of.Keep up the great work, Mr. Agattas.Thanks for everything and all your help, much appreciated.
We use BAE for support and find they are knowledgeable, friendly, and responsive. Great company!
The BAE Team is a great resource for IT support and administration.
I cant thank you guys enough for the response I get every time I call in an issue from my job sight.
We recently contracted with BAE, and their service has been outstanding. Their response time is what never ceases to amaze me. I have worked with several IT companies, but no one even compares.
Our WIFI has never gone down!
Ryan is very knowledgeable and professional. He showed up very fast and had our connection problem solved in no time. We will be using them for all our IT needs. Highly recommended.
Our experience with BAE Networks over the past year has been fantastic. Our tech, Ryan, has guided our managed IT support from start to finish. We are a small but growing company, BAEs ability to scale has been integral in keeping our business running and profitable. I highly recommend working with BAE Networks and look forward to another year of exceptional service.
Excellent customer service and great communication
We engaged BAE to assist with the IT, server update, and various SaaS setups. So far their team has been extremely competent, helpful, and overall great to work with.