I came in to possibly get a new phone. I was taken away by how much knowledge and professional and funny he was. He showed me my options and explained everything to me and I understood everything perfectly. I picked the phone that suited me the most. I feel happy about my purchase and he transferred what I needed and he re assured me if I need anything I can come back to him here. I appreciate his kind work and I recommend anyone to see Chris here!! Thank you so much!!

Martel was absolutely wonderful..Amazing knowledge, so willing to help and make sure that I was a completely satisfied customer! He even met with me a few days after the purchase because I am tech challenged and he resolved my issues. I highly recommend him at Verizon on York Rd in Towson. For certain I intend to tell everyone interested in a new phone to contact Martel!

John G. is the greatest! Set me up with the impossible to find new 13ProMax when it was out everywhere!!! Went ABOVE AND BEYOND for me and hes got a customer for life - HIGHLY RECCOMEND this Verizon retailer!

Incredible service. Skip the Verizon store and come here. Then ask for Martel Clark and he will get it DONE. cant recommend enough

This place was great. Walked in knowing exactly what I wanted to do and they did nothing but meet these expectations. Martel was fantastic. He even helped me save money that I didn’t even know about saving. Awesome experience was in and out in no time 30 mins tops. Time is money and this place made it easy for anyone to come in and sign up. Great jobs fellas.

This location has been incredibly supportive in my transition between services and smartphones. I am enjoying the process of learning my new android based phone. Not only that, Anna Miranda has helped me navigate going through insurance when I unfortunately cracked my screen. The process of getting my phone fixed was fluid and I had my phone back within 24 hours, as opposed to paying a giant deductible for a new phone. It is nice to know the perks of device coverage and all the other incentives involved with using Verizon.

My daughter and I had an amazing experience last night at this location. Chris was OVER THE TOP with all aspects of customer service. My teen wanted an Iphone and I wanted a Droid...he made the process seamless and fun. Chris is smart, savvy, kind, and dedicated!! All of the customer service agents are professional, kind, knowledgeable, and polite. John helped Chris with a tiny glitch- thank you.Kudos to Chris and every one at this Verizon!!!

Very competent, engaging, and extremely helpful. Easy to talk with and very accomodating. A pleasure to have Anna Miranda to work with me so I could have a thorough understanding of how my phone works. Rosalie Turpin-Belcher

Hey yall!! I had some a scenarios Ive been trying to get fixed for a couple weeks and Chris solved the ALL! I was able to get a refund back to me that Ive been trying to get for weeks, Im getting my hotspot replaced for free thats on the way to me now and last but not least he got me to get a phone after the slight disaster from another person. The interaction went better than I expected. Thank you for all your help today from me and my sisters!!! Well be back to him at this store. Thank you for everything today!!

Poor experience with sales agent Chris who apparently is also the store manager. Very disappointed with the lack of information I was given when I went to upgrade my phone. I had a promo credit on my account which he says he didn’t see when accessing my account. This promo credit was removed after i paid off my old phone and upgraded to a new one. Chris told me my bill would stay the same, but now with the promo removed (which I had gotten for trading in my phone) my bill has gone up by $40. He also charged me a set up fee and did not ask me if I wanted him to set it up for me, and did not tell me that I would be charged.Even after I complained that I lost $360 in promo credit and that my bill has changed, he called and said unfortunately Verizon is not able to do anything for the mistake he made. Poor customer service and I would be wary about dealing with him in the futureI am guessing this is probably because they are an authorized user and not the actual store, they didn’t know I had a promo credit. Instead of fixing their mistake, they will let the customer suffer. Worst customer service in my opinion. I never leave negative reviews unless absolutely warranted

Usman in your Towson Store was incredibly helpful with what seemedImpossible to me. I’m incredibly grateful and think you could easily double his salary -

Came in to upgrade my phone last week and I got the pleasure to work with one of the associates that work there. He was a professional that day and even when I came back for a situation with my phone that he warned me about. As silly as it was he got my phone fixed again with no hassle or fuss and quick might I add. He transferred all my stuff and got it set up how I needed that day and he did the same today... Ill always come back to see Chris!! Keep up the great work here!!

Chris did a amazing job. Upgraded my phone while on my lunch break. Explain everything about the phone and transferred my data just in time for me to get back to work. Thank you sir!!

The young representative does not know what he’s talking about. I asked the rep “Which location handles fios service?” He told me to go to one location in Timonium, they handle fios questions and concerns” that location in Timonium recommended by the rep was the wrong location. Unbelievable.

Hands down the most seamless Verizon experience I have ever had! John was extremely professional, and knowledgeable. He made sure that our new iPhone 12s were up and running, and that all of our cloud information was fully backed up before taking on a new client. I would highly recommend this store.

Mr.Chris was very nice. The service was exceptional!! He was sure to inform us of all changes being made and was very thorough about everything.Will be returning to this location for sure!!

Ahmed Abbasi was an amazing salesperson. He was very helpful and knowledgeable about the product. I received excellent service from him and I would recommend my friends and family.

Not impressed. Ot may be time for me to switch providers

Anna was incredibly helpful and knowledgeable. Switching from Comcast was such a relief. She was patient with the old providers to get the necessary information to switch. I went from Apple to Samsung and am incredibly happy. Anna showed me the differences and suggested products that would work well for.

I had an excellent experience at this Verizon location staff was fast and efficient. My representative was knowledgeable and able to answer all my questions. This was the best service I have ever experienced.

My mother and I went to switch to get a SIM card for my new phone and we had the pleasure of being helped by John Gilmore. He was incredibly professional, friendly, knowledgeable and provided stellar customer service. He even helped my mother take advantage of a deal for a new iPhone 12. This Verizon location is fantastic and the employees are very friendly and helpful. Big shoutout to John Gilmore, who was fantastic!

Kenard Joy was the Sales Associate who helped me and he was extremely helpful and not pushy. Thumbs up!

The gentleman I worked with was completely professional. He addressed all of my problems quickly and courteously. I recommend him highly. Pick up

I got a new I phone upgrade to start the New Year!!John Gilmore was the salesman who helped with the purchase and all the technical and billing information He was knowledgeable, courteous and patient. Thanks to him, I now have an IOS 14 phone and understand how to use it!Thanks John Gilmore !!!!Leslie

Needed to replace an old iPad today for work. Another AWESOME experience from Darla, she is phenomenal. So friendly and helpful. Thanks Darla!

Our sales representative Dashaunti was extraordinary and knowledgeable. She guided us through the process and made seamless our transfer to new phones—-and to a new provider. I strongly recommend this Verizon location.

This is the second time in 2 years Ive been helped by a very knowledgeable, client-friendly consultant at this store. She helped me with several questions I had about using my phone, and looked up our plan to see if there were ways to lower our monthly bill. Its So RARE to have this level of expertise and communication- on the phone, and in person! Thank you!

John Gilmore was a lifesaver! He is incredibly patient and kept me calm - I had a terrible experience at Apple and came here and he made everything right!

Worked with John. He had amazing customer service and was very patient with all of my complications. Definitely will recommend this location to ANYONE!

Great customer service. Will go to this location for all my future needs. Couldnt have had an easier experience.

The CS Representative was very professional,,informative and helped me meet my goals yesterday,,the whole store team practiced safe cleaning & social distancing.

Wonderful, quick, and informative visit. Got everything I needed and was on my way within an hour.

Kenard was so very helpful. I walked in not sure i was going to get new phones though I knew I Needed them. I had a lot of questions and he answered them all perfectly and had a lot of patience. He is great with the customer very professional and nice. That’s hard to find.I’ll definitely recommend him to friends.

Brought my girlfriend here two days ago to purchase a new iPhone 12 as her existing iPhone 7+ was having persistent issues. She was unable to login to her Verizon account and couldn’t make the purchase online, so that’s why we came in the store. We were met by salesman John G. who informed us of the current Buy One Get One (BOGO) financing promotion for iPhone 12. We returned the next day along with my mother who would be the recipient of the second iPhone 12, upgrading from her current iPhone XS. This would have been a 5-star review as John G. treated us professionally, was attentive and helpful. However, this review has dropped to 2 stars as I am very much not appreciative of undisclosed fees by salesmen. After having brought the new phones for my mother and girlfriend, John G. then began the process of transferring the backed up data of their old phones from the cloud to the new phones. He also went ahead and applied the Gadget Guard Black Ice Liquid Screen Protector to each phone that he convinced them was better than a tempered glass screen protector (I’m not convinced of that, but my mother and girlfriend were interested in trying this different screen protection as it appealed to them not having a separate layer over the actual touchscreen.) I thought John G. went ahead and did all of this as a courtesy and sign of great customer service, and that it was their standard practice at this retailer. However, this was not the case. I discovered at the end of the process when John G. sped quickly through the final tally of charges due, which included a $35 “setup fee” per phone for a total of $70 in additional fees to simply transfer the data from the cloud, something we’ve always done ourselves, and to apply the liquid glass coating which anyone can do themselves in a matter of minutes. When I asked John G. to explain these charges, he told me they were for the “touch of a professional.” Now that might have been fine for people with plenty of cash to spare, or people who simply wanted that convenience, or who aren’t savvy enough to do these simple tasks on their own once arriving at home. But the problem here is that the fees were never once mentioned until the final tally, after the service had already been forced without any request (or choice, for that matter) by us. Had he disclosed the fees up front, I never would have allowed him to proceed. The whole process from consultation to payment took around an hour and a half in the store, and my mother was feeling unwell so she wanted to be done and get home ASAP. Of this time, only about 20 minutes was the actual setup, mostly because it takes time for the data restore loading bar to finalize. If not for my mother feeling unwell, I would have told John G. that either the $70 in “setup fees” needed to be waived or he could take the new iPhones back and cancel the whole arrangement so we could go to a Verizon corporate store the next day instead. And of course once he printed the final contract and bill of sale, although the phones were returnable within 14 days, naturally the setup fees are non-refundable. Needless to say, this ordeal left a bad taste in my mouth, so to speak, and I will not be returning to this location or any other Cellular Sales location in the future, nor will my mother or girlfriend. Again, this could have been a 5-star review, but apparently making an extra $70 for just minutes of simple, unrequested work was an opportunity that couldn’t be passed up by the salesman. Note that I’ve never been to an “authorized Verizon retailer” before. We happened to be across the street at the cleaners two days ago when we spotted the massive “Verizon” sign, only to realize this was not an official Verizon store later on, but willing to go through the process with them as I liked dealing with John G. on our first meeting.

We had an amazing rep at this location.Clean and adhered to guidelines to keep us healthy and safe!!Took care of all our needs with a courteous and professional manner!! Would highly recommend this location and rep!!

They have nothing in stock that you may need

The sales rep Darius Burks was awesome. He is knowledgeable and sold me the newest iPhone at the best price. He helped me send in my old iPhone to get some money back too. He had a great attitude and was the best representative I’ve ever dealt with. I would sign up for Verizon again just to use him as my rep again! Good job sir.

Kennard was an exc customer service associate!!!

Service was impeccable. Help was so pleasant. It couldnt have been better. Very timely and quicker than anticipated. Would highly recommend!

Sep 24 at Towson office I purchased new phonesand svc, my representative was extremelyknowledgeable and patient, recommend pay increase or its equal.

Fixed my phone issues, temporarily. They came right back

Ahmed was fantastic! He was knowledgeable, Caring, patient and provided excellent customer service. I highly recommend the Towson store and Ahmed if he is available

Awesome service, no waiting, gave me lots of options! My phone was broken and the rep was able to offer a buy out with a new phone and got me additional discounts. Very friendly, so glad they were open, while still adhering to covid restrictions.

Go see Kenard!!! I locked myself out of my iPhone. Due to corona, Apple Wait times were over a week. When I called in upset after verizon and Apple both letting me know there was nothing they could do... he told me to come right in. Good Man!

The representative was Knowledgeable and helpful.He went the extra mile.to ensure I understood how to operate my new phone. And to. Set up all connections in my car. I will recommend him to my friends.N aumiller

Fantastic service! Will return again.

Great location and staff at this place. I bought 2 new iPhones this past Christmas and had a great experience. I did have 1 issues with a charge and once I brought it to there attention it was immediately resolved. Fast workers and they care about the people. Thanks

Better than the corporate store

Worked with Jamar Lewis on 30 March and he was absolutely AMAZING!!! We were there to help my mother pick out a new phone because the one she had was not meeting her needs. Jamar worked with us for over 2 hours showing my mother different types of phones, the features and especially how to work the settings to make everything brighter, larger and more easily viewable due to her failing eyesight. Jamar talked my mother through the many options available, listened to her concerns and made recommendations on what might work for her, and was just incredibly invaluable in making the experience a good one for my mother. She felt her concerns were heard and addressed. She said this was the first time that she felt her needs were being addressed when selecting a phone. Jamar walked us through the various promotions and discounts available at the time and we ended up with Samsung Tab As for both parents. If you need a new phone or tablet Jamar is there on Saturdays and is an incredible person to work with. I know my parents will be going back in a week to talk about getting my father a new phone that is easier for him to use as well. It will be the go-to place for my parents know when it comes to their electronic needs. Kudos to Jamar.

Came to the store to better understand our bill, and hopefully save some money. We were politely helped with both. The woman who helped us also showed us how to get a good trade in for my iPhone SE toward a iPhone 8. Embarrassingly, I had not backed up my old phone in 114 weeks. She patiently waited (over two hours) while it backed up and helped me get set with my new phone. Great experience overall.

THIS VERIZON STORE IS THE BEST!!!!!!!!!!!!! WE HAVE ALWAYS HAD POSITIVE EXPERIENCES HERE. RECENTLY WE PURCHASED 2 NEW IPHONES AND NIMOTA AKINBAYO IS EXCELLENT! SHE MADE THE NEW PHONE TRANSITIONS SEAMLESS AND REALLY CARES ABOUT HER CUSTOMERS! THANK YOU AGAIN NIMOTA.

I had great service at this store and highly recommend it. They were very knowledgeable and gladly answered all my questions. We came to this store due to the reviews and the reviews were correct.

Terrible customer service!!! No help and underestimated their customer

This Verizon is the best! I pass 4 other Verizon wireless locations to get to this one because they are so customer focused and just on it! Thanks for doing a great job:)

Representative took time to inquire about my wants and needs and appropriately steered me to a device that would suit my needs. He worked diligently to access all my old data into the new phone. I felt comfortable and never rushed. He went that extra mile. I’ve bout numerous phones over the years.... this was my best experience.

My husband and I were looking to buy new smart phones. Ty was so helpful especially because this was our first time buying smart phones. He showed us options, different prices and different plans. He never pressured us to buy anything, but definitely showed us what was available. We will definitely go back to him when it is time to buy a phone for our son. We are very happy with our phones

Keawanee’s the best! She listened to our problems and took time to help us and do so in a way that we understand in a time of technology that is often very confusing to people. She also spoke to us about all of the updates and money-saving changes available. She did it all with patience, a wealth of knowledge about her products, and a sense of humor. Thank you!

I was just at a different Verizon location and had a terrible experience. This rep completely changed my view on the sales experience and was very professional. I will not go to any other Verizon after today.

Al Jackson was so professional, friendly,helpful and nice. The people who work there are very nice ,patient and helpful. I always have a great experience. I hope to have Al help me out again. And enjoyed our conversation. He made my visit very enjoyable. Thank you Al.

I stopped by the store on a Sunday afternoon and did not need to wait at all for an associate. Jay was very helpful getting me set up with a new phone and knowledgeable about my options, how the plans work and the available accessories. The store is very organized and all of the associates are very nice. Highly recommend.

Today I had a great experience purchasing new phones and upgrading my existing account. I would recommend everyone go visit Ty, he has been my go-to person for over 4 years. His experience and knowledge is remarkable thank you Ty so much😀

So Ill be honest...Im not a huge fan of Verizon Wireless - the company, so I was dreading my visit this afternoon. But todays adventure lead me to a rep who actually knew what she was doing, really seemed to have my best interests at heart, and made things fun. Yes, my visit to this store was actually fun. I almost cant believe it.She explained everything clearly and with appropriate detail, she advised me on my options when I seemed confused, and she was playful and happy. I walked out in as good a mood as I entered, which has never happened before.Thank you, Darla. You were like a breath of fresh air!

Darla at the Verizon Store provided excellent customer service today. She made the process of purchasing my new phone so easy from the moment I walked in until I was ready to leave. She went out of her way to make sure I had everything I needed. She even came in on her day off to help me after my husband referred me to her. I highly recommend this location and Darla for everything they have to offer. You will not be disappointed!

I went to the Verizon store to upgrade my phone and I met my new forever honest and sales rep Ty! Ty was extremely patient, honest and helpful with me. He reviewed all the cell phone plans with me and helped me pick out the best one for me and my budget. Not only did he set up my new phone for me but when we were running short on time and I had to leave to go to a hair appointment, Ty continued to set up my phone for me and then DROPPED IT OFF to me at my hair appointment!! This was by far the best customer service I have ever experience! Ty went above and beyond!! Like I said before he is my new go to Verizon guy!!!

I would definitely recommend going to this Verizon store. Its not the closest store to my house but I never have to wait long to be seen and the service is top of the line. I always request Franco because he is up to date on all of the latest products and services and he never hesitates to help me when I stop in just to ask a question about the operation of my phone. I have purchased 3 phones, a tablet and numerous other accessories through him. This is the only store I go to now!

Al Jackson is awesome. I have never owned a smart phone before and he was extremely patient with my purchase process. He explained everything I needed to know about the basic functions of my new phone. Plus he has a great sense of humor!

Really good morning as I was able to finally process as I Don,t have own computer and many snags in trying to resolve and process .Today I was first in store and was given needed help and able to process. GREAT JOB Very happy.

Best ever cell phone experience! Salesperson greeted me at the door and step by step she explained options and helped me walk out of the store with exactly what I needed. Thanks for making it easy!

My experience was a pleasant one. Although I ran into a small issue Deborah helped me through it. She made the experience a pleasant one while saving me money as well. I would recommend her to everyone and I myself will be back if I ever have any issues with my phone.

I went into this location to try and solve an issue I was having with LG G5 phone. I had already been to two other locations and spoken with Verizon customer service. This location, specifically Ty, went out of their way to ensure I left satisfied. I appreciated Tys willingness to go the extra mile to be sure that I was connected before I left the store.

I went to the Verizon store to purchase a phone for my middle schooler. I had a LOT of questions on the best options for phone and pricing. The person who helped me, Darla, explained all of my options and helped me find affordable choice. She spent a long time helping me. I went into the store dreading the experience but left feeling really good about my choice!

Outstanding experience getting my new phone. I usually hate going to Verizon, but this location and TY have changed that. I will never go to a different location again. TY was beyond helpful. Incredibly nice and knowledgeable. It takes awhile to transfer all data to 2 devices and hash out all of the details of a new contract. Throughout the entire process TY was helpful, knew exactly what he needed to do, in addition to being personable and funny. He really went above and beyond. A friend went with me and afterwards we couldnt stop talking about how TY was so nice and made a normally tedious process so enjoyable. 6 stars out of 5!

I did a lot of research & thinking about getting a new phone. I went to 2 different Verizon stores ready to buy. I both cases I did not get a good feeling or trust then. I tried a 3rd store today. I was greeted by Darla after a sort time I felt comfortable. Everything went great. Thank you. Darla

The very best help , ever. Darla has the patience of a saint, and the expert I needed to help me. Everyone here works so well together, and made me feel welcome. I’m leaving with a smile on my face. Thank you so muck.

I received exemplary care & service today during my visit to Verizon. Jamar was courteous, informative & patient. Never felt so important just upgrading my phone. Thank you Jamar! Definitely coming back next time I need help with any of my Verizon affairs. ....& Thank you Shannen! Hopefully you learned as much as I did & good luck with your Verizon career.

Chris Tyler was extremely helpful to my husband and me when we came in looking for information on new iPhones and plans since we were considering changing from AT&T to Verizon. He was very knowledgeable and patient, explaining all of the different options clearly and specifically. He was personable and looked like a professional dressed in a suit unlike some of the others in sweaters and baggy pants. Both his demeanor and his knowledge and friendliness impressed us, and we bought new iPhone 6s phones and switched to Verizon because of him. He exemplifies great customer service, and we recommend working with Chris for your cell phone needs.

By far the BEST Verizon store Ive dealt with in memory. Wait was short and Chris Flack was top-notch. Very polite and great customer service. Well worth the trip!

I came to this Verizon location to activate a replacement phone. I was greeted and helped the moment I came in the door. My representative immediately accomplished the task to my satisfaction. I could not have been more pleased. I WILL absolutely recommend this Verizon location to anyone who needs phone service.

Went to get a new iPhone when my old phone ran out of storage. The experience was absolutely delightful. Darla was extremely helpful and answered all my questions. I would highly recommend this location. Ask for Darla!!!

Drew helped me today get a new phone. He was extremely helpful and answered all of my questions. I was concerned about how adding a phone would effect my bill and he carefully looked through everything in order to make sure I would be getting the best possible deal. He was very patient while I decided and made sure to set everything up on the phone. He also convinced me to get a hot spot. While we were waiting for everything to process he asked questions and really remembered everything. He was so great.

The experience was quick. The experience was efficient. The experience was very friendly.

I had a great experience at this Verizon store. Very helpful and patient! Highly recommended.

All my questions were answered clearly, my plan was modified correctly and easily, saving me money as well.

I had an extremely pleasant experience at the Towson store. My sales rep Darla was very knowledgeable about the product and the service. She took the time to explain everything I needed to know to use my new phone. I am very pleased with my product, and I will recommend this store to my friends.

We were looking for a new phone for our mom who said her phone wasnt working. Stopped at cellular sales on York Road in Towson, MD. Dominique was so understanding. Showed her how to turn her flip phone on and off and how to see how much memory she has. He was patient and compassionate. We are grateful. Will she remember in a few days, maybe not. But she is happy and we are grateful.

Service was outstanding I will recommend Verizon to everyone. They were able to assist me with replacing my lost phone and a new tablet. And my phone completely setup. My rep had a lot of patience.

I went to a corporate location and the gentleman was acting like he really didnt want to sell me a phone. I came here and had my plan explained to me and written down so that I could understand it. Once that happened I felt comfortable getting a phone because Deborah took the time to teach me. Thank goodness for good customer service.

I had a great experience with Al Jackson. Pleasant guy who was extremely knowledgeable and helpful. If you come here ask for Al because he will do his best to help you out.

Chris in Towson helped review me and my moms account and sold us perfect phones, watch and tablet for our needs. We always return to Towson to see Chris anytime we need electronics. Highly recommend

My phone was damaged and needed to be replaced. I found a Verizon store and was assisted by Darla. She was knowledgeable, and extremely helpful in showing me options I had for replacing the device, showing me the special offers and getting the new devices configured for immediate use. I would recommend everyone who comes to this store, York Road, in Baltimore to ask for her. She made the whole experience a pleasure. Thank you, Darla!!

My phone was damaged and needed to be replaced. I found a Verizon store and was assisted by Darla. She was knowledgeable, and extremely helpful in showing me options I had for replacing the device, showing me the special offers and getting the new devices configured for immediate use. I would recommend everyone who comes to this store, York Road, in Baltimore to ask for her. She made the whole experience a pleasure. Thank you, Darla!!

I have been to other Verizon locations but this one is by far the best. Everyone is always so helpful and patience. Ty helped me this time and it was an awesome experience, I will always come back here. Thanks guys.

I was skeptical about coming to a retailer but my experience has been wonderful. Much better service than the corporate location. Great sales lady who was sweet and kind. Most importantly she knew what she was doing. I will tell all my friends to come here.

Generally not a long wait at this franchise store. Helpful staff, and very competent at tech help as well af sales.

I am a person who is reluctant to change. I mentioned some issues that I was facing to the Verizon representative. She offered some recommendations to which I was initially skeptical about. I listened to her and she listened to me. She was thorough in her recommendations and extremely patient. I did not feel pressured to make a quick decision. I accepted her recommendations and have been more than pleased with the results.

Came into the Towson Verizon store. Had a great experience with Darla Moses. She exceeded my expectations and helped so much with my new expensive phone. That I hope to have for a long time. I will definitely be sending my friends/clients and family her way!

I had a fantastic experience in this store! Jay P did an excellent job detailing my options for a new phone and data plans as well as the changes to my bill. He made the process simple and understandable. I will be coming to see Jay P in the future!

I came in for a new phone to see mike eckels knowing he gives great customer service and treats customers like family.The store is always clean and well organized and they always explain and help me with any questions I will return for future purchases and recommend to all my friends and familypurchases thank you to mike and your staff !!

My sales team leader was extremely helpful today. She took a few hours out of her day to help us with our iCloud problems and also buying a new phone. The store was very clean and she took so much time to help us. This was the friendliest experience I have ever had at Verizon. I will definitively be back soon. I am very grateful for the service I had today.

Nick Binder provided outstanding service to a very frustrated customer. He set up and activated my device even though he wasnt the rep who sold it to me. He transferred all of my data and set up the blue tooth in my car. Outstanding service! Adam provided excellent service as well but the device wasnt in stock, so thats when Nick helped me.