Got my 8 year olds ears pierced. They were clean and patient. Great job on her ears.

Jocey at Towson Town Center was fabulous! My 87 year old mother was getting her ears re-pierced and Jocey took time to help us pick out a pair of earrings that my mom could turn with her arthritic and shakey hands, and was very professional and competent. The whole experience from start to finish was perfect and my mom couldnt be happier!

She did not cry or even flinch. The girl did it so fast. I was all prepared to hold Bellany down but the woman who did her piercing was so good she talked to her the whole time and distracted her that I did not have to do anything. So yes I would recommend to other people especially if she is doing it. Did not get her name tho. I will go back to get her name so I can tell people who to ask for. However I think she deserves a raise because she is very good with children.

Two employees were able to pierce my kids ears safely. She was so worried about what was happening and started tightening up each time they got close to her ears and even shed some tears, but they managed to pierce each one almost at the same time. When was all over my kid stopped crying and just took her lollipop and walked away. Lol!

Jocie helped us pick out first time earrings for my daughter Kendall, who just turned 8 years old. Not only was she informative and knowledgeable, she did it with grace and made it fun for us. Clearly she is the manager. As we were picking out our earrings, I heard her coaching her team inside about hourly reads and providing good customer service, as that reflects onto the business. Although goals and reads are important, what really matters is the interaction with have with your customers. Jocie is the whole package. Sweet, fun, knowledgeable and clearly has passion for her position. Thank you for making a painful experience pleasurable for my Kendall. ❤️Warmly,Jennifer Harrold

The staff was so friendly and and patient with my daughter when she started to get nervous about getting her ears pierced.

I visited the Towson Town Center on November 7,2020 where I was assisted by an associate by the name of Jocelyn. She made my experience one of a kind, one I’ve never experienced at this particular location in my years coming here. I came to this Piercing Pagoda for a necklace chain and ended up purchasing three more items because of Jocelyn aka Joce lol she was a great employee and even almost missed her break assisting me. I definitely recommend visiting this location and ask for Joce ;-) you will not be disappointed.

Ladies were nice and on time for piercing appointment. Worked with us to ensure they got it exactly right.

Had my 1 year old kids ears pierced here. They did a great job, all things considered. Would definitely recommend for piercing.

My daughter (12) got a second hole piercing...the young lady took a while to get started and didn’t look sure of what she was doing. After about 6 weeks of cleaning and turning it per the instructions, the earrings and placed in by the rep broke off in her ear...we finally got it out and cleaned it after 24 hours the hole closed up on us...it was a waste of money and the earrings were priced at $68 but were clearly cheap. Called back to speak w’ a manager and was advised would have to pay again for a re-pierce

The staff were GREAT! Overall👍👍👍👍👍.

I had my two girls ears pierced and the guy there was very patient and helpful. One of the ladies was very reluctant to help the guy with the piercing and at some point she was rude to him. Its not good for an employee to show their attitude in front of the customers.

I was to scared to get pierced so I ran away the lady working the both was nice I was just so scared. I miss you Kevin

I liked it. However my son did not lol

They got the ear piercing gun stuck to the earring in my ear and it wouldnt release. They kept saying that the pink part was supposed to open up after the piercing went through and it wouldnt. They were pulling on it so hard that the earring actually bent in my ear at the base. It was painful because they actually pierced through twice instead of once in the same hole just to try to get the device to release and it wouldnt. I was almost in tears and one of them three employees trying to get my ear free even said what a bad experience and yet nobody offered to refund me my money or anything at all, even though Ive been a repeat customer for years and Im sure they can see that in their system. I didnt make a huge deal or yell at anybody because I dont think it would have been fair, Im sure they didnt mean for it to happen, but still. It was painful and one of my earrings is misshapen because of it. I dont recommend going here.

Got my ear pierced a while ago I had no problems. Went there about a two month ago purchased two sets of earrings a sale was going on. The employees was very friendly.

Lexus and Stacy at the Townson mall location where amazing. The price is affordable and the quality is great!

It was horrible. I went to get my nose pierced there and they made the piercing extremely huge. I can’t even wear a nose piercing because it will fall out of the hole.

Took good care of my needs

Great selection of earrings for adults and children.

WORST PLACE TO GET A PIERCING. Everyone working there doesnt seem to want to work and when they pierced my ears they made one crooked and misplaced it. When I came back to tell them they need to re-pierce it, they said they wont and that I need to pay for a new piercing. This place is terrible. Avoid at all costs.

Our daughter ( 1.5 years old) was very hesitant about getting her ears pierced and Stacy was very accommodating and gave her plenty of breaks until she was ready and ultimately pierced her ears perfectly!

Nice and very good customer services

Ladies there are very sweet and kind

Great piercing