DO NOT LIVE HERE. We are living in a ROACH INFESTED apartment. We were not notified that there was an infestation in the unit next to us. Once they started treatment in that unit the roaches spread to our apartment. Placed countless maintenance requests to get pest treatments, which did not work. We had to go down to the leasing office twice to voice our concerns because the first time, the staff was rude and made it seem like it was not a big issue and to simply put in a maintenance request. We have yet to receive another treatment as roaches has spread from the kitchen to bedrooms, which is absolutely disgusting. Cant believe we are paying luxury prices to live with roaches. The rental office will NEVER pick up the phone. Garage full of cars that don’t have permits. They are refusing to move us into a new unit until the roaches in our apartment are “taken care of”… yet no treatments are being done. RUN FROM THIS APARTMENT COMPLEX!!!!

DO NOT MOVE HERE!!!! This place is foolery! This is what they call move in ready when I went to inspect apartment two days before move in! Disgusting! Bugs etc…So unprofessional!!!U can never get anyone on the phone at Corporate or Office to address your concerns or fix the issues they never answer you after countless emails and messages and voicemails! U call day in and day out and nobody answers or responds! All I can say is I will be going elsewhere! Do yourselves a favor stay far away!

I’ve had a great stay so far. I’m on the fifth floor so I don’t have to worry about people over my head and I’m mindful of those beneath me. The office is responsive when I email. Joe, the maintenance supervisor handle my request as soon as I put them in. Get him some help, he’s only one person, never complains, and so professional. He’s deserving of help or a raise. I’m enjoying myself here.

My daughter moved here a year ago, at first I was worried about the college kids and the quality of the apartment building. Tim who was our leasing agent took over as the manager and completely turned things around. He is attentive to any problems we’ve had and the building just feels quiet, safe and homey now. The upgrades are lovely! I’m impressed by the fast pace of the maintenance team and just seeing some of these negative reviews made me want to post one as some of the problems mentioned are no longer true

I don’t even know where to begin ! DO NOT MOVE HERE ! I will be including pictures! This place is too overpriced ! It’s nothing luxury about this place ! The elevators are always breaking down ! There is no guest parking for your 100$ parking spaces . Tim in the front office is very rude ! He’s always so lost ! He does nothing that a manager should do ! He rarely ever answers your phone calls ! He will say anything to get you to sign the lease prior to seeing an apartment. The apartment that they give you will have holes in the cabinets and they’ll attempt to patch it up by slapping paper on top of paper . The dishwasher is old and rusted ! The stove malfunctions which is a safety hazard ! The dryer provide in the home burns up your clothes which is also a fire hazard. The ac is constantly breaking . The tiles in the house aren’t cleaned prior to you moving in . The fridge freezes your items . And if you ask them to fix anything Tim will tell you it’s cosmetics and that he cannot have it fixed . Run fast and run far !

Scheduled an appointment online to view listing. Appointment was confirmed. Front door locked and instructions to contact leasing office. No one answered the front door call, tenant let us in, and there were two males working there. Person at front desk stated there were no availabilities. Stated sales team should have sent a text about this. Waited at front door for 20 minutes before tenant assisted us. Front desk employee(male, Caucasian, late 20s) short toned with a frank attitude about the whole thing.

Giving a 3.5 because the apartment itself is nice and has good amenities, but the on site leasing office staff is not very helpful. It takes a bit for someone to get back to you unless you bug them enough. Maintenance is great. The corporate office is good about getting back, Erin specifically is always super helpful. You’re better off reaching out to corporate and getting them to get your message to on site staff.A few other things:the elevator constantly breaks and they just keep patching it up, the garage doors often don’t close (but of a safety issue), and they charge you for package storage but usually don’t put it on the correct side so you’ll be paying to walk over to the other mail room, not sure if that’s the site staff or mail carriers just not following directions.Not necessarily deal breaker issues but something I’d want to know if I was moving in. Hope this is helpful!

The biggest issue with this apartment complex is definitely the service. I dont think its possible to find a more rude, and un-professional leasing office staff for this complex, not only do they avoid returning your emails, phone calls, and text messages, but they lie, and say that their 24/7 leasing staff is available, but more often than not I have to leave a message, about what issue I have, and they NEVER return the call. However, if you are a fan of rude, unprofessional staff, then this place should feel like paradise.

Mike, on of the maintenance staff members here, really goes above and beyond to help when something goes wrong. He even showed up when he wasnt on call to fix an emergency problem I had in my apartment one evening. He is always professional, kind, and polite, and a great asset to the community. Hes one of the people at 20 Lambourne that make living here feel like a home.

I lived here for many years on two different occasions. Unfortunately I move often and would still be living here if it wasn’t for moving out of state. If I ever move back to Maryland 20 Lambourne will be my first choice for an apartment home.

I transferred to a larger apartment and the process was so simple. Timur (Tim) was so helpful, communicated and worked with me to make this as easy as possible. I ask a ton of questions, sometimes more than once and he has the patience to deal with me. I really love 20 Lambourne and everyone that works there to make this my home.

When looking for my new apartment at 20 Lambourne I worked with Theresa. She was absolutely amazing to work with. Extremely professional and made sure I had everything I needed to enter my new home! She really went above and beyond any representative I ever worked with in the past. I had a great experience working with 20 Lambourne and Theresa!

DO NOT MOVE HERE !!!

I had such an issue finding a good, responsive leasing agent in this difficult time. Most places gave me the run around and never called me back. Tim was the first agent I got on the phone and he was so amazing. He gave me great info on an apartment and sent me pics. We signed a lease very quickly because he was so responsive and communicative. I’m so happy! I was so stressed about moving during the pandemic and he alleviated all that stress. I can’t recommend him more!!

Unique apartments, lofts are nice and airy. Gym is usable as is the pool, though both are petite. The building as a whole? Chaotic. Fire alarms. Rats. Trash. Roaches. Regular maintenance entrance. Regular parking spot issues. Car damage from leaking pool. Elevator issues. Fire hazards ignored. Damage from utilities having preventative features removed/installed without. Not college reckless fun, which it couldve been, no, just BS not worth your money. Timur in leasing was great, as was Shannon and the majority of maintenance/ utility staffing. Look elsewhere.

I love living here and the staff are so kind and caring I honestly never had a problem since I lived here. Plus I think they shouldve kept the team they at first they were the best Tim and Teresa whenever I had a issue they were on it .

I recently moved here with my roommates and I’m in love with my new apartment! I worked with the agent named Tim, and he’s been amazing from the day we toured all the way to the day we moved in. We actually had no idea the apartment was getting a smart home thing which is an extra bonus! I love how close the building is to everything, the apartment is huge for the price especially in Towson. I like that they’re taking safety measures for the gym, pool and the building In general is clean. I appreciate that Tim is very knowledgable and great at communicating! I normally don’t write reviews but this experience has been so good that I totally had to do one. The only thing I wish is that the fridge was a little bit newer as well as the cabinets, but it doesn’t bother me too much. I’m definitely recommending 20 Lambourne to my friends for sure

The staff were great. Helped a lot. The place is big and spacious.. Theresa is very knowledgeable and informative. She helped and made my move in very easy.

I love living here, the apartments are quiet, the neighbors are nice, the building is clean and the staff are very professional, the amenities are great and the prices are very affordable for this area. The maintenance team is very quick to respond to work orders and Mike has gone above and beyond for me.

I recently moved from another location in Towson where my pipes burst and had bee 🐝 invasion in my apartment with three kids and a husband and the community had no apartments for us to transfer from so we were put in a hotel and had to find a new home when I tell you THERESA CARSON was such a blessing and was fast communicative and got everything together for us to move in our home less than 7 days of being put in a hotel it was an amazing experience. She made the transition here so smooth accommodative and welcoming this place is already a fantastic place to live because of her. Thanks so much for helping and saving our family through this pandemic and making this stressful move and non stressful experience

The 20 Lambourne complex is a great community. The entire staff has been responsive, efficient, professional,, and considerate. I was highly impressed with the responsiveness to the couple of maintenance issues (minor) that I have experienced. It is an inter generational community where the residents seemingly share many of the same values for community living. Notwithstanding the constant Towson construction noise, which hopefully won’t last much longer, I couldn’t be more pleased with living here.

Tim is the best! He has been so helpful and knowledgeable throughout my entire leasing process. I am super happy I chose 20 lambourne!

I recently toured a 2 bedroom and i absolutely love how much space you get for the price! The club room and gym is super convenient and I love that you get a reserved parking spot on the same level as the apartment. I worked with Timur and he was very personable and made me feel like leasing apartment doesnt have to be a stressful time.

I lived at 20 Lambourne for a year and I recently renewed my lease with them for another year. I love living here. The Management plays a HUGE role in making this place successful. Kristina is super helpful and will stop what she is doing to give you her undivided attention to your needs. As well as the other leasing staff. They have been kind enough to address even little requests in a timely manner. The whole staff is so helpful and caring. My experience here has been nothing short of perfect. Only because of the staff.

20 Lam We recently moved here and I love it so far The Maintenances techs Is a + Is one guy who is was helping me with my apartment I believe his name is Michael or Mike He was super helpful Kind and respectful and no matter how many things I was telling him that they need to be fixed in my apartment he was listening to me with a smile on his face Super professional

Recently moved to 20 Lambourne, I worked with Tim and he helped us find an awesome apartment for me and my 2 roommates. He made the leasing process super easy, as I am a first time renter. Responded to all my questions that ive emailed really quickly and made the moving process a breeze. Theres a sweet rooftop pool, i do wish the pool was open past labor day but i think every apartment building is like that.

Amazing hospitality and gave us all the information. Teresa was very kind and helped us with our needs by looking for better deals and move in time. The place is clean and the area is wonderful with all store near by.

Move in was smooth. Nice location, nice staff, nice environment, I will definitely recommend. And Theresa was really helpful, caring and patient throughout the process.

Recently toured 20 Lambourne since me and my roommates are looking for a new apartment in the area. We did a self guided tour which was super cool and we got to see a few apartments. The 2 bedrooms are really big and I was impressed by the rooftop pool being a part of the building, sadly it wasnt open to see. We are still looking around, but the reason I felt i needed to leave a review was the customer service. Tim the staff member there was super friendly and answered all our questions and really put 20 Lambourne at the top of our list! He even checked in on us days later and sent some photos of an apartment we couldnt see yet. Some other places we toured made us feel like we were wasting their time, but that is not the case for this building.

Great building and huge apartments, the self guided tour was really cool. Never done one before, but it was nice to take my time and not feel rushed while looking around. I think more places should do that, the leasing agent Timur was awesome to work with!

This is by far the worst complex I’ve ever lived in. The staff does little to nothing when it comes to service. It takes weeks for them to follow up on tickets. Their super loud fire alarm goes off at least once a week (resulting in a ringing in my right ear). It goes off late at night and early in the morning. They are always shutting off the water for whatever reasons. Theresa, in the rental office has the nastiest attitude. She’s very short and dismissive, and of no help. Very unprofessional. They charge way too much for parking in the garage. (If we live here and spend almost $2k a month for rent why are we charged an extra $90 for a parking spot?) Mind you a parking spot that other people tend to park in anyway. (that is a constant problem). I’ve seen several roaches in my apartment and in the hallways of the complex. They claim they do pest control but it doesn’t seem so. Also there has been a double homicide in the complex. It happened while I was living there, and we had to find out on the news what had happened. And I don’t recall seeing any details being put out about the incident. They claim the access to the building is controlled but people constantly leave the side door barred open. And people just pull open the font door, bypassing the magnets that hold them shut. There use to be security here but they have all but been fired it seems because I haven’t seen any since the murders (2 years ago now if I’m not mistaken.The neighbors are amongst some of the worst I’ve ever had. Very rude and disrespectful. A lot of college students live here so there is constant noise. People in the hallways running up and down, loud parties and music. You name it. Our first week here we had a person try to break into our apartment with the fire extinguisher mounted on the wall next to our front door. People walk their dogs and allow them to poop anywhere they want and don’t clean it up. Outside on the sidewalks, in the grass, and even on several occasions in the hallways of the complex. And the absentee maintenance people take days to clean up the mess. I stepped in some poop in the halls before. It wasn’t pleasant. And all they do is send out emails. But nothing comes of it. It occurs still to this day. And good luck with having anything fixed. Our windows have been busted (Do not open) since we’ve moved here along with other things wrong with the apartment that still hasn’t been fixed. Over the last 6 months or so we have had a new up stairs neighbor. A man and woman and two kids live up there. The kids are constantly stomping, wrestling and running around the house making noise. The youngest one jumps up and down on the bed as early as 5:30am and as late as 11:30 pm. I CAN HEAR EVERY JUMP. It often wakes me up and keeps me awake resulting in not getting enough sleep for work. The parents are no better. The Man that lives there Is always yelling and screaming at the kids. They play loud music at all hours of the night and more. I made several complaints about them but nothing was done. I was assured they were spoken to but nothing changed. If anything it got worse. Myself and my roommate have even gone upstairs to confront them but they don’t seem to care.Their portal kinda sucks. It’s sometimes goes on the fritz and once we weren’t unable to pay the rent using it and was charged an extra fee to pay with another method. This place sucks! Dont rent here.The space is pretty good. Lots of room and closet space in the apartments. And Kristina is a pleasure to speak with. She seems to genuinely care about the community and what goes on. But outside of those two things I wouldn’t recommend living here. The worst living experience of my life. I would give them no stars but the site forced me to give at least one.They’ll respond to this review talking about what they “fixed/improved” but up until my move (insert date) all of these things were still occurring.

I normally dont leave reviews but this place definitely deserves one! Me and my husband are currently moving back to the Towson area. Touring apartments has been pretty stressful during the pandemic but out of all the places we looked, 20 Lambourne is doing it best! We loved going on a self tour which let us feel safe while looking at the apartment. We worked with Tim who texted us through the whole tour, super responsive and answered all our questions while we were in the apartment. I love the how big the 1br is and Tim talked to us about all the upgrades that are coming to the building which really shows the care that is put into this place.

Absolutely do not move here. We lived here for a little over a year. The college kids that live here during the school year are rude and disrespectful. They would always run up and down the hallways late at night and make messes in the elevator. The maintenance staff is useless. Our living room window would flood when it rained and they never came to fix it after many calls. We contacted the leasing office and they told us to “put some towels down” because they were fixing all the windows this year. It’s way overpriced for the amount of space you get. There are plenty of better places in Towson where you get more space with better prices. The parking garage is way to narrow and people speed up and down it and I even saw a few accidents while I was there. There are roaches that I saw frequently both in my apartment and in the hallways. The fire alarms were a nightmare going off far too frequently and late at night and early mornings. Needless to say don’t waste your time here.

I have been living here for 3 months and havent had any problem.BUT, so many mustang kids are making noise on purpose late at night (usually over mid-night).I know they only took the mid pipe off to make exhaust sound louder.Pulling w/o mid pipe could be cool during the daytime NOT the night-time.Only modifying exhaust system isnt great job as much kids you think.It cannot make yours faster so STOP pulling on the street late at night even if you feel like youre a car-racer.Alright, I can give you complement for your cool mustang if you have a driving manner.You must learn how to respect their neighbors.Please drive it carefully at the night-time. Its a manner. Manner makes a man.

I went there to check it out and absolutely loved it. The peace quietness of the place was amazing and the sweet polite humble helping staff torea I think was so patient kind and happy to help and self tour was just bomb!

I normally dont leave reviews because of my busy scheduled but Mr . mike definitely deserves my time his very professional take his time & he won’t leave until everything is working properly and he make sure we are happy with his works before he walk out of the door .

Beautiful place I think I will be moving in this very beautiful apartment lot of space love the garden area the pool deck lounge area as well.

The apartment is a nice place to live. We lived at another apartment in Columbia, MD that had great reviews and was horrible. The apartments are cozy and comfortable. There have been issues with the fire alarm being pulled but the manager has installed cameras in the building to catch perpetrators and kick them out. The problem is being addressed. The fire alarm has gone off about 4 times in 3 months. The garage doors were broke one time in 3 months but management responded and fixed them. There is only one parking spot in the garage per apartment which seems pretty standard when we looked at other apartments in the area. There was noise from college students but management has addressed this and cracking down on perpetrators. On our floor, we have only heard excess noise a couple of times. You cannot hear neighbors through the wall. You can only hear people in the hallway.

Miserable living experience, had to tiptoe for an entire year or would get a noise complaint. Received several noise complaints while NO ONE was home. Police officers knocked on the door several times responding to noise complaints, they apologized every time after noticing we were not being loud. The washer and dryer did not work the entire time I lived there, I put in service requests to have them “fixed” 3 times, mainentence would come work on the washer/dryer but they were never actually fixed. Leasing office would have to give me keys to vacant apartments in the complex to use washer and dryer regularly the whole time I lived there.Due to bogus noise complaints my roommate and I had multiple lease violations on record. After move out date I was rejected by several apartment complexes due to those lease violations.Fire alarms throughout the whole building would go off constantly, mostly in the middle of the night or morning and could never get back to sleep.The APARTMENT ITSELF was great and there was huge potential for it to be an awesome place to live during my college stay, but instead it was a MISERABLE living experience without any privacy or decency of living. I could never have guests over or I would immediately get a noise complaint and threatened eviction. I would not recommend anyone to live at 20 lambourne, especially if you are a college student.The only thing I can say about staff is that Kristina George was great, she was very helpful and caring throughout all of the mess I had to deal with about false noise complaints.

I’ve really enjoyed living at lambourne. The layout of the apartment is very comfortable. Also, the amenities are great and the staff is friendly! Thank you lambourne!!!

Moved out about 2 months ago of this terrible apartment complex. Dated appliances that barely work. AC/Heat dont ever work properly which causes your electric bill to sky rocket. Even if you put many maintenance requests in they will not make it a priority to fix it. Even when it is 85 degrees in the middle of summer they claim that the AC is not an emergency and will take a few days to get to it if you dont keep calling. I WOULD HIGHLY SUGGEST that you go to one of the apartments across the street. You will pay a little more on your rent BUT will end up paying way less based on how much electric the dated appliances, AC uses, and parking costs.

I recently moved into my new apartment at 20 Lambourne. I absolutely LOVE it! its such a nice big 2 bedroom at a great rate compared to some of the other options ive toured in the area. Tim was lovely to deal with, he made the move in extremely easy for us. We asked him a million questions as we do not have much experiencing with renting, and he made it very clear and understandable to us. I recommend 20 Lambourne to anyone looking in the towson area, and if you need a solid leasing agent go talk to Tim Zibirov!

I have lived in Lambourne for 2 years, moving out in June.Overall, the living situation is a nice, good atmosphere. The 24-hour fitness gym has been closed for 2 months now renovating as well as the common area. I have not seen anybody working on them or a date as to when they will be available. If you do not turn in your 60 day notice in time, they conveniently place you on a $6,000 month-to-month rate. This rate is ridiculous and unreasonable. Lambourne attempts to be a 5 star apartment complex but surely they just like to rip people off with everything. You dont get what you pay for living here.The garage door is constantly breaking, and it takes them forever to get it fixed.I am currently a college student, but we do not host parties nor tear up the place like everyone else does.Beer cans and other trash can be seen in the stairwell and even hallways. People are also constantly breaking the lights, stealing welcome mats and pulling the fire alarm.They threaten to find who is responsible but its a continuous cycle with poor management, and not tending to current residents. The management cares only about getting residents in the door and not making your stay personable at all.

Recently toured at 20 Lambourne, they didnt have what I exactly was looking for but the customer service was outstanding. I worked with Tim and he showed me many different options on potential apartments. Sadly Im particularly looking for a certain kitchen style that they didnt have. But Tim talked to me about the area and hes really knowledgeable about the buildings around here. I felt like I wasnt wasting his time and he really listened and looked into what I was looking for. I dont run into customer service like this that frequently so I had to leave a review when it happens! Even though it wasnt for me, I definitely will recommend 20 Lambourne to my friends. If youre looking for an apartment, definitely go talk to Tim!

Location, location, location. You cant beat it. People tend to keep to themselves. It has good amenities. There are, however, a good number of college kids which comes with its issues-- beer cans in the hall ways, vanalized vehicles, etc. (I have replaced two side mirrors, and someone broken in my car twice in 6 years.) People walk their dogs and dont always clean up. Overall, for the money, (if you are a good negotiator) okay for the area.

Its been nice living here so far; However, my one complaint is the short or no notice that youre given when they must do maintenance. When they came to do preventative maintenance recently, they barely gave us a 24 hour written notice that they woule be entering the apartment. Additionally, I received no email about them shutting off the water for repairs, its been about 8 hours now and the email (which I had to retrieve from my roomate) said that it would take 6 hours. Cant shower, do dishes, do laundry, etc. Should be more on top of things for as luxury this living community is

I was shopping for an apartment in Towson for a job relocation, and stumbled unto 20 Lambourne. I checked out a 1 bedroom here and it was super spacious for the price! Im not too familiar with the area but I worked with the leasing agent named Timur and he was super informative. My touring experience was fantastic, unfortunately my job had to relocate me back to Virginia. If i end up coming back to towson, 20 Lambourne is my top choice. Definitely recommend this to everyone whos looking for an apartment in this area, and talk to Timur in the office hes great!

According to the local Towson Precinct Baltimore County Police there in fact was a double homicide in this building within the last year. They believe that it was an orchestrated hit and unlikely to reoccur; however, it still raises issues of safety for the building. How could this happen? What steps - if any - have been taken to fix these safety concerns? Are prospective tenants made aware of this?

Terrible apartment building! AVOID AT ALL COST. Spend a few extra bucks and get a more expensive apartment across the street it will help you in the long run.

Read your lease people! 20 Lambourne doesnt care about their residents. Even if you relocate due to a job, have bad health, or loss of employment, they WILL NOT terminate your lease! THEY DO NOT ALLOW TO GET OUT OF YOUR LEASE EVEN IF YOU DIE!RELEASE OF RESIDENT. Unless youre entitled to terminate this Lease Contract under paragraphs 10, 16, 23, 31, or 37, you wont be released from this Lease Contract for any reason--including but not limited to voluntary or involuntary school withdrawal or transfer, voluntary or involuntary job transfer, marriage, separation, divorce, reconciliation, loss of co-residents, loss of employment, bad health, or death.Among the other problems with this place (trust me there are many, the office staff/manager are the main problems), they generally have no compassion or understanding regarding tenants.You follow their rules when you live here. They started a package policy. You pick up packages ONLY between 5:30-7 M-F. No weekend pickup. If you come in any other time, its considered a disturbance of business because apparently they arent there to help current tenants. Theyre only there to help future tenants

Workers in the office are dishonest, incompetent at there jobs, and rude. Only good worker in this place is the 1 management person. Cloths washer and dish washer has been leaking for 5 days and no one has came to fix it even with call to emergency maintenance and service request in. I was happy to move in here for about 3 days. Now I cant wait till the day I never have to come back to this place. If reading this DO NOT MOVE INTO THIS PLACE. Save yourself the headache and stress.

I’ve been here a week and the staff are great!

These apartments are very spacious and the pricing is just right!

DO NOT LIVE HERE!!! Extremely overpriced, terrible front office staff, they will be all in your business and they intrude in your apartment whenever they like. This place was so bad I’m moving back to LA, try quarters in Towson or promenade this place is hell!!!!

I have lived here for two and a half years. In that time we have had multiple murders. Cockroaches, rats, mice, and endless maintenance issues that have still gone unanswered. My water heater blew up and and caused the carpet to soak and the kitchen floor fake tile to peel. The rotund woman in the leasing office Theresa is an absolute nightmare to deal with and her attitude and demenour leaves much to be desired. The parking is limited to one space per unit although they offer the ability to purchase more spaces there are none available. I would highly recommend continuing your apartment search elsewhere.

The best thing about this place was the professionalism of Tim who worked in office .I should of ran out ran I saw the disgusting carpets , walls , doors in the hallways . To keep this building in this condition for years and yearsOwners should be ashamed . I was actually in shock and then I heard about the double homicide . Do not step into this building.

Moving out was a hassle at first. Wed just resigned the lease and the term hadnt started yet but when we needed to move across the country we were being denied getting out of the lease that had yet to start. Eventually we did get out of it and only had to pay a month to month rate for the overlap required (60 days) when moving out. I liked my apartment and the location and amenities but there were a lot of unruly college students. They were frequently breaking exit signs, doors, hallway lights, elevator panels, etc. And leaving garbage especially alcohol related all over the property. Often there was a lot of noise at night and vomit in the hallways and elevators. Around the Super Bowl I even saw an incredibly intoxicated girl leaving a party at an apartment, vomit in the hallway, spill her alcohol and sit in the vomit while I was on my way to the Towson diner. After spending about an hour in the diner I came back to even more vomit in the hallway and a friend having joined her and they were continuing to drink. As a working adult it felt a bit like living in a fraternity house and wasnt an environment conducive to getting a good nights sleep for a productive workday. I cant imagine how families with small children feel. Another big issue was the fire alarms were frequently pulled and even in succession. I suffer from anxiety disorder and several times they caused me to yell out in my sleep and have to be shaken awake by my husband. Id wake up to a greatly accelerated heart rate and breathlessness. When wed leave the building wed find out it was only a prank. It was so frequent that we quit bothering to leave when they were pulled and bought ear plugs and used them alongside over the ear headphones. It also terrorised out cats to no end. I imagine with their more sensitive hearing it had to be painful to them.

It was horrible living here. Kids who dont live here running around. They trash the place. Go into abandoned apartments that the staff doesnt lock. Special needs people left unattended to wander the halls begging for money. Break ins and car theft is a huge problem. Garage door always open. Rat infestation in the garage and in community grills. Bug problems from bad neighbors. Weed smell throughout the whole place. Its overall such a bad place to stay. Gives UDR and all of Towson a bad name. College kids up all night. Beer cans falling to your patio from residents above. Raves and drug use very popular, lots of teenagers on drugs and drunk. Shame I made my children have to live here due to refusal to cancel my lease when I learned about this. Janitor workers smoke weed in cleaning closets and give vacant apt keys to kids at night to party in. This business is a disgrace. If you know whats good for you, never move here. They will screw you over big time!

At first theyll be nice to you making you feel welcome over the phone. Then, I applied online as I was instructed from Theresa Cason claiming that the application registration was free. After that something went wrong with the network during the process when I entered all my information. As I called multiple times and left emails to get some help, they never returned my calls or even helped me out. I was just told that the transaction was never made, so I basically didnt bother dealing with this anymore untill I got a mail from NCC Business Service that I owe money coming from this apartment. Looking back, this apartment seems to be running some sort of a scam and they are only after your money.

If i could give this place 0 stars i would. For starters the onsite staff never, and i mean NEVER answer the phone. If there is any issue you have to call 10 times in a row to get a hold of someone hopefully, and if they dont answer you have to go down to the office and speak with them. One woman working there, Theresa Cason that worked with my roommate and i since moving in in August, does absolutely nothing but give an attitude to her residents and make us feel like we are bothering her when theres an issue. Ive had my parents call the office to try and get in touch with someone to than have the guarantor told they cannot release any information and to stop calling. The master bathroom never has hot water. The AC in my unit froze within the first week of being used. The walls are extremely thin and you hear your upstairs neighbors all day and all night. The staff is completely incompetent, and rude. They issue noise violations to tenets but yet no where in the lease does it say anything in regards to quiet hours or noise, but yet if your too loud you violated your lease and if you violate it again they will evict you. The garage doors are always broken, there are never enough parking spaces for the amount of tenants that live there. This apartment is way over priced and they only care about future residents and making the place look appealing when in reality once they have your money they dont care about anything in regards to their residents after that. The place needs new staff and need to get the place reappraised because a 3 bedroom with a fake fire place and no balcony is not work 2,400$ a month.

Nice apartment while living although it is very overpriced. Leasing office and billing WILL take advantage of you upon move out. From extra charges to inconveniences on move out day, this leasing office staff is borderline INCOMPETENT. 20 Lambourne is an absolute mess! Rude customer service from billing when disputing charges (threatened to charge us more for something my roommate and I did not break). If you do make the mistake of signing a lease here, make sure you write down every little thing on move in report or they will try to screw you in the end. I wouldn’t recommend this place to my worst enemy, or even the drug dealers who were murdered on the fifth floor, who rented an apartment by using a fake name (Great work leasing office.) I give this apartment building one-star.

Listen to me when I say DO NOT MOVE to 20 lambourne. The office management is HORRIBLE. No one in the office knows how to put ink in the printers. They only care about future residents and making things look good for them. Flowers had to be taken out due to kids throwing them and dirt all over the floors...in front of the cameras. The camera footage is barely viewable inside the office. The garage door is constantly broken and it does not help that a lot of neighborhood hoodlums come here after school. Always smoke marijuana in staircases, even the gym bathroom and the office will then knock on everyone on the ground floors room seeing who is smoking. Kids around here break lights on the halls, pee inside, steal from cars, (they have a system to tell when people are coming) take packages from doors, as well as break into vacant buildings that are not locked. The security guard suppose to be keeping these kids out can be found at night sleeping. His one job is to stay awake haha. We use to tell the guard when we heard or saw the kids doing these things, also when they were going door to door asking for money to go to college, but the security guard told us that the apartment management know about the kids so we just have been forced to deal with it. They will not end your lease, not for job relocation, school transfer, or even death, which is stated in the lease. We have wanted to move since our second month here. We truly regret not listening to the reviews. Our dryer was broken for three weeks until they ordered us another. Bathtubs constantly wont drain. The shower runs out of hot water after 15 minutes. The fire alarm goes off constantly and were rarely informed what the problem is. Pipes busting in staircases and water pouring on you in the winter when coming home. There are 5 different teenagers that come here regularly to vandalize and trespass, they come here each day at around 11pm and i have seen someone hit a blunt inside the hallway, and when i shook my head they laughed at me and tossed it on the floor and stepped on it. and when this was mentioned to the office I was smiled at and told ok Ill tell em and have heard nothing back since. I am completely done with 20 lambourne. It twists my stomach seeing mice when I throw my garbage away downstairs due to it not fitting in the chute. I have never lived somewhere that costed this much money, and Ive never been treated so rudely.I feel bad for each person I see come in to try to live here. When I see the management giving tours I just want to stop them and tell them to move across the street to the quarters because this place theyre only about your money. We cannot wait until our lease has ended so we can move there! They need new management and new staff. Especially inside the office.Take time listening to the reviews. Or simply ask some of the residents here! The lobby is closed constantly due to renovations. Computer room is no longer available. The only perks that they had here, they have now taken away. The appliances are very bad and do not work well. The cabinets when we moved in were chipping, chips in the counter tops, as well as marks all over the wall in the bathroom where the metal shower pole was on the wall. When I moved in there was also an empty pack of swishers left on the back porch. If I could rate this business a -0 I would.It does not help that a group of kids call 20 is the hangout spot you aint from Baltimore you dont know how we do here. its the city we hit rich people buildings that makes it the worst place to live but the rude management does not help this issue. Especially when someone is trying to make them aware of these problems to make this a better place to live. So we give up, and it is sad that we had to have such a horrible experience with this place for a year to realize what kind of some businesses treat their clientsBe sure to take pics when you move out of apartments Bc maintence leaves it unlocked for those teenagers to party in and trash and they will mail you a 1,000 bill prior to move out.

Old building. But still good

Worst. Apartment. Ever. Do not live here. Terrible staff, its dirty and its NOT a non smoking building, we werent told that before we moved in.Expensive and not worth it.DO NOT LIVE HERE.

My application details had gotten turned around, but Theresa helped sort everything out right away!

Horrible

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