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Colony Air Conditioning & Heating
4905 Westport Dr, The Colony, TX 75056, United States
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Ki
Review №1

Ben, the service technician, was very polite and prompt. He was here to perform our semi-annual routine maintenance. He did find a small problem, explained the possible concern if not addressed, and gave me the opportunity to approve the work. He was able to fix it right away. I appreciate Ben’s work ethic, to provide total service with professionalism.

Ed
Review №2

Thank you Colony Air! Charlie was super friendly and professional. Explained exactly what was being done and went over options for repair and or replacement later. Service is so good I signed up for their preventive service plan.

Je
Review №3

We have used Colony for years and will for as long as we own a home. Professional, reliable, great communication and techs that are genuinely knowledgeable and helpful. Juan serviced our house this time and was so good we would highly recommend him and the company to anyone.

Al
Review №4

We have used this company for 10 years and we always have the best experience with Colony Air! This is a text they sent me before they showed up. The representative TIm showed up in a mask and covered his feet with booties to walk in my home. They took care of the maintenance on our units, suggested efficiency improvements and took care of the changes. We just had the best appointment.

Pa
Review №5

Our tech Danny was awesome. We have a carrier infinity system and the ecm motor went out. Danny was the First person we have had out that actually knew how to work on carrier products and had the part ordered and installed within 24 hours. Couldn’t be happier. Colony air has a customer for life.

Gr
Review №6

We have used Colony AC for years and dont trust anyone else with our AC/heating. They fit us in the schedule the same day and were professional, as always. Charlie was super nice and figured out the problem quickly.

Vi
Review №7

Tim was great, fast and efficient. He was honest and very helpful with my questions. He didnt try to upsell anything. I would recommend Colony AC and they will be doing my yearly maintenance.

Se
Review №8

Our Technician, Tim, show up on time. Was quick and professional with his job and explain in details the work needed. Was a very good experience. Will definitely use this company again.

So
Review №9

Recently had a full installation done by a team of 4 gentlemen. They were able to replace the entire system, and add both a return and supply duct all in a single day. Tore the entire old system out and redid everything perfectly. New concrete pad, new electrical box outside, new everything. Outstanding work and they even vacuumed up at the end of the day. Great attention to detail, very polite, extremely professional, and top notch service. I highly recommend Colony Air.

Ed
Review №10

The technician, Tim, was extremely professional, explained everything, and was honest about the system and the AC maintenance performed. I bought the annual package so well see you again in the fall! Highly recommend this company!

Te
Review №11

Super punctual. Very nice. Communicative on all aspects of the process. Second time doing business, plan on returning.

DA
Review №12

Had scheduled for Friday morning, but luckily, the technician had finished other jobs early and was able to see us today (Thursday)! Tim was thorough and explained the needed repair and cost. He was also quick and efficient.

Li
Review №13

Benjamin performed the spring tune-up and cleaning on my AC unit. Colony Air is very good about calling in advance to let me know when their technician will arrive at my house. They also send a picture of the technician so you know who to expect at your door. Benjamin was courteous and proficient. He also gave me information on an air purifier system for my consideration. They give recommendations but are not pushy or demanding on what they recommend. I will continue using Colony Air Conditioning & Heating.

Pa
Review №14

The team arrived same day and repaired our AC within an hour. They did a great job explaining the issue and how to prevent in the future. Highly recommend!

Ph
Review №15

I have used Colony many times and all the technicians do a great job. I have had Will recently; he is knowledgeable and did an outstanding job. His work ethic is by far the best I have seen in my many years of having repair technicians of any trade in my home. Thank you…he represents Colony A/C well!

St
Review №16

Josh let us know the problem we were encountering was actually a simple fix with our air filter. Our unit is 20 years old - he gave us insight on how to keep it going a little longer and some options for when it does finally give out. We will definitely come back to Colony Air Conditioning and Heating when it’s time to replace our unit! Friendly service and very consultative without being pushy.

An
Review №17

Professional and friendly. Very competent and always complete the work in a timely manner. So glad to have them!

D
Review №18

The company & the Tech are very professional. I like that they send a photo of the Tech prior to arrival. Tech was very knowledgeable, friendly & respectful. I have recommended the company to friends & will continue to do so.

Da
Review №19

Had spring a/c inspection performed. The technician was prompt, courteous and professional. As a standard practice, the technician recorded the volts/amps of the a/c components, noted visual condition of the filter, drain pan, outdoor condenser (including pictures), and provided a copy to me. Very satisfied with their service.

Jo
Review №20

Matt G was so awesome. He was really thorough and thoughtful about everything. I recently bought this house and he gave me some key maintenance tips to keep problems away. He also made repairs to insulation etc…. He went the extra mile and had a lot of care with what he was doing. It’s so rare to find someone that cares about doing a good job haha. Awesome experience!

Su
Review №21

I have been very pleased with the professionalism and consistency of service. I hired Colony to replace my previous provider. Colony has helped me work through several installation issues from the prior company and has my system working so well! I’m very pleased with the service and quality. I like paying monthly so there are no surprises or “oops your plan expired so your service is not covered.”

mi
Review №22

Tom was very knowledgeable, professional and gave detailed explanation of services needed and explanation of charges before service. Would definitely recommend!

Ma
Review №23

Colony AC staff and techs are always very professional, very helpful, very grounded & humble and with super service attitude! Matt today and all the techs previously for so many years of their service have been fantastic. The consistent culture of the company and employees’ attitude is so praiseworthy and exemplary. Many other businesses and even the big corporations can learn from amazing service oriented local company Colony AC!! We are very thankful for your wonderful service over all these years and that we don’t have to worry about our Heating & AC at all in our home. Best Wishes for even more amazing journey in the business & customer service! Thank You!🙏

Ar
Review №24

Great 👍 technician. Been with Colony H&A for 30ish years. I highly recommend them.

Ji
Review №25

Very professional and they sent out a trained crew for our new AC and heater unit installation. They removed the old unit and hold it off and did so in less than a day. They cleaned up after themselves leaving our property in the same shape it was when they came.I would highly recommend the colony heating and air in fact while they were here I recommend them to two of our neighbors one of which has them coming up today. Well there are many AC people in the business I have been using the colony with a maintenance contract for over five years and I found them to be very truthful very honest and would show me what the issues were. If you wanna doing wellAnd you want it done right theColony is the company for you!!

Ca
Review №26

Very courteous, professional, knowledgeable. Understood to be patient with my dog .

Gr
Review №27

Had a issue (Driver) that was handled promptly. I was very impressed with how quickly they reached out to us to resolve my concern.

Br
Review №28

Charlie did a great job explaining the issue and examples were great as well.

Do
Review №29

Technicians were very professional, on time and timely with the install. Steve was very informative on the equipment and operation of the system. He explained page by page and informed of all the timelines. I would highly recommend The Colony A/C and will continue reaching out to these guys for all my HVAC needs.

Su
Review №30

Weve used Colony Air for 20 years. Theyve always provided the highest quality of service possible. Their techs are highly trained, knowledgeable & competent. Theyre prompt, honest & highly reliable. The Administrative people are AWESOME as well...always there to help. The last tech we had was Matt...he was EXCELLENT! Answered all our questions with honesty & courtesy. Im convinced that theres nobody better for HVAC.

Jo
Review №31

Very professional and very customer service oriented. Fixed two separate problems with the same unit at two separate times due to another company’s poor installation. We are very appreciative of the guys who came out especially today with our current weather. Appreciate the heads up texts and calls confirming the appointment and when the technician would arrive. They worked efficiently to assess and correct the problem. Will definitely give them my business in the future and highly recommend them to family and friends.

De
Review №32

Colony Air was able to come out within 24 hours, during a major winter storm. Danny was friendly, efficient and most importantly got our heat back on. Inside was at 48 degrees and dropping. We were charged a reasonable rate and were so impressed we signed up for the companys annual servicing contract.

Ca
Review №33

On time and quick and effecient service. Friendly and polite technician.

Ro
Review №34

Danny was very prompt and professional. Everyone at Colony Air Conditioning is friendly and eager to be of service. I have used them for several years and will continue to use them in the future.

Te
Review №35

The folks at Colony were quick to schedule a technician. Bobby was dispatched very quickly, and he actually was able to arrive much earlier than originally scheduled. He was very thorough and very professional in diagnosing our issue. He fixed everything very quickly. Thanks, Colony!

Sk
Review №36

Our pro Bobby was awesome! He was a wealth of knowledge and walked us through every step of the HVAC diagnosis! We couldnt be happier with the level of service and professionalism from the front office to the experts on the field. Keep up the great work and service!

Ja
Review №37

Bobby is amazing and knowledgeable! They found a huge issue that another company supposedly repaired, though we continued to have subtle issues. It was quickly and accurately diagnosed, and repairs were available to be done the next day. Highly recommend.

Ka
Review №38

Colony Air is on time and advises you of things you need or want and explains all of it. No pressure. Good service.

Da
Review №39

Brian is professional, knowledgeable, and friendly. We are so happy with the QUICK response from your company. You guys saved our Christmas! I would recommend your company to everyone! I have been looking for a company like this for years. May God bless Brian and your company. Keep up the great work. Thank all of you!

Ja
Review №40

This is your AC company if you want one. Emilio was very easy to talk to and explained everything. Easy to get an appointment and very communication throughout.

Pa
Review №41

Bobby H was the technician who came to complete our AC and Heating maintenance. He was professional, dedicated and knowledgeable. Definitely patient with my dogs and has a great service attitude.Thank you for a great service!

Jo
Review №42

Fast, prompt and courteous service at a reasonable price

Bj
Review №43

Ive used Colony for years - all their techs are great - everyone is very nice from the schedulers to the managers. Ive used them to install systems and maintain them. Their prices are fair and their work is excellent. Responsive, fair, excellent work/quality.... what else do you need?

Ka
Review №44

Very respectful and knowledgeable tech. The AC checkup went well and quickly. Colony AC & Heating is the best *****

Ma
Review №45

Benjamin H was most efficient and patient in providing the emergency service required during this severe winter weather. We are also most appreciative of the companys staff for their quick response to our call. We would definitely recommend Colony Air Conditioning & Heating.

Te
Review №46

Joshua was efficient and did a great job. I’ll use Joshua and Colony Air in the Fall when they check my heating system. Great cost for annual maintenance agreement also.

Ma
Review №47

Really great to find an honest and professional service company. Highly recommend

Li
Review №48

Colony Air Conditioning & Heating has taken care of our HVAC systems for over 20 years, at both our current and our previous home. Matt came yesterday as part of our bi-annual maintenance check. He was on time, courteous, friendly, and communicative. He answered our questions with clear knowledge. Weve always had trust in Colony A/C personnel, and Matt was no exception. He lives up to their standard of excellent service. Thank you, Matt!

Da
Review №49

I highly recommend Colony Air Conditioning & Heating for their great products, services, prices, and customer service. Matt G. did an outstanding job during his recent visit for a regularly scheduled check-up of our HVAC system. He was prompt, professional, polite and knowledgeable.

Th
Review №50

I had an excellent experience with Colony and with the service technician, Josh!When I called they offered a same-day appointment, but I opted for next-day since my issue wasnt urgent due to the cooler weather.I received a courtesy call at the beginning of my scheduled time interval saying that the technician was on the way and then received a text sharing Joshs information.Josh arrived shortly thereafter, asked what I was experiencing, and proceeded to check my condenser. In a short amount of time, he assessed that I had a bad capacitor, which was a quick replacement and very reasonably priced. A prior company (that I had used before) had assessed that I needed a new condenser and coils. Josh definitely saved me a lot of money and time!Josh went above and beyond though, not only telling me what the issue was, but offering to show me what he observed. He showed me the measurements on his meter indicating my bad capacitor, and after replacing it, he showed me the difference in measurements. He also showed me a few ways that I can determine if my condenser is working appropriately. He did share that I may need a new unit in the future since mine is now 9 years old, but that for now this one is still good.Im thankful for his quick, honest assessment and work. Going forward, I will definitely recommend Colony to others for their AC repair needs. Thank you, Colony!

Ma
Review №51

Excellent from start to finish! William and his assistant were polite, courteous and professional. We will be calling you soon to come back and work on our air conditioning.

Wa
Review №52

I have been using Colony Air for the last 7 years. They are professional and courteous. I have never had a bad experience with their service or technicians. I highly recommend.

St
Review №53

Emilio was on time, courteous, professional and responsive to any questions. Arrived, and went right to work. Very efficient and effective.

An
Review №54

In less than 24hrs Rene came out to help me pick a new system, set up technicians to come do the work, and had me back in business...all this at the start of freezing temps! Steve, Adam, & Soloman were all fabulous, courteous, & professional. Thank you to everyone at The Colony AC for years of great service!

th
Review №55

This was routine spring maintenance on my system, but my compressor was having issues during the testing. This caused the technician to have to do additional work. Brett went above and beyond! Excellent service!

Ma
Review №56

We have used The Colony Air Conditioning & Heating for many years. They really have a great service model: After they make the appointment they send you a text and then send a reminder text the day before the appointment to confirm the appointment. On the day of service they text you a photo of the technician who will be arriving to do the maintenance along with a little bit of personal detail about them so you will know that this is indeed the person who should be entering your home. They wear masks and gloves and booties to protect you during the pandemic. They arrive during the time specified. They make recommendations about upgrades but not in a hard sell type of way. They send emailed invoices complete with photos of the maintenance performed. Yesterday we had Ben H. as a technician and he was very personable, friendly and respectful. I would recommend The Colony Air Conditioning & Heating highly.

St
Review №57

Very professional and so considerate of my time with accurate scheduling and call prior to arrival. I will continue to use them for my AC maintenance and I have recommended them to friends.

Ma
Review №58

Steve and Aaron installed an evaporator coil today. They were polite, professional, seemed knowledgeable and Steve explained the service rendered very well!

Mi
Review №59

Fantastic service. Knowledgeable and polite.

Wi
Review №60

Colony A/C has always done a great job for us. We have used them ever since we bought our home two and half years ago. Bobby, the technician, was very professional and thorough and showed up on time. I highly recommend them.

Li
Review №61

It has always been a good experience with Colony Air. Workers are very friendly and knowledgeable.

Ch
Review №62

We have used Colony A/C since we moved here in 1994. They are great.

Jo
Review №63

Friendly fast service. The tech was great and very friendly

Li
Review №64

Charlie V. was wonderful! He was on time, friendly, knowledgeable, thorough, and answered all our questions in details. He helped us with some settings on our thermostat too! He also gave us some good reccomendations/advice! And, he wore a mask! He’s very professional! We appreciate the reminders prior to his visit. Also got notifications as to when he was nearby on the day of our appointment! We have been using Colony Heating and AC for many years for maintenance and repairs. They also installed two new units for us 4 1/2 years ago. We have never been disappointed in their services. They are the best!!! Highly recommend!!!!A++++ to this company and Charlie V.! 😊

Jo
Review №65

All our fault that we didnt have them on consistent basis taking care of our system. They have won our trust for forever care. Thanks for getting our warm hearts back. 💕

Do
Review №66

AC system replaced. They were very professional, kept me updated on ETA, and left everything clean.

Sh
Review №67

Fast and friendly service. Knowledgeable technician.

St
Review №68

Colony Air is fantastic. They installed our system and it works perfectly. Ive had them out to do routine maintenance and theyve always shown up when they said they would and have done only whats necessary. I never get the old you need $850 worth of repairs you get with some HVAC companies. The technician who was here yesterday was polite, efficient, knowledgeable and again, showed up when he said he would. This is a GREAT company and I wont use anyone else. I highly recommend them for anything involving heating and air conditioning.

Al
Review №69

I really couldnt ask for anything more from an A/C maintenance company. Theyre always pleasant, professional, thorough, and forward looking. Ben was all of those things.

Ja
Review №70

David Ha provides superb diagnostic assessment, detailed explanations of what the issues are, and how to address them. He is honest, communicates and cares about providing the best service possible.He came out to provide another opinion on my project after losing AC after a storm last week. Another company provided a less detailed assessment and recommended replacing the air handler and the compressor. My system is 7 years old.David rewired the electrical cable to the compressor and replaced the blower fan in the air handler. It cost a fraction of what the other company recommended.I highly recommend him for his integrity and his open perspective.Jan T

St
Review №71

Charlie was great to work with. It was an after hours request and he got to our house very quickly. He was friendly and fast diagnosing the problem. He saved us from having to spend the night in a hotel and helped my 8 months pregnant wife have a cool house to sleep in. Definitely recommend working with Charlie of you have a chance.

Wa
Review №72

The Colony AC is always my go to AC company. Matt today came to perform annual check on my system and he did an amazing job explaining everything and check all of the things that need to be checked.

Mi
Review №73

Ive been a customer for 20+ years and still highly recommend them.

Mi
Review №74

Charlie V arrived on time, followed all COVID safety procedures, and did a very thorough and careful job diagnosing a problem with our A/C system. He thoroughly explained each step of the process as he went. At the end, the problem turned out to be due to a piece of equipment not quite correctly installed by someone else. Charlie quickly fixed the problem, and now everything is working properly again. I highly recommend Colony Air Conditioning & Heating and especially Charlie V.

Sh
Review №75

Outstanding service and implementation team!!Your air going out in August is never a good thing in Texas. However, the staff at The Colony Air was fantastic. Frank explained everything I needed up front. Drew and team got here the next day and worked nonstop to get everything implemented. They were timely, clean, considerate and very communicative of their progress. Excellent customer service!!!

Ni
Review №76

I moved to The Colony from Los Angeles. Guess what happened the second day in my new house.... my AC went out. I have never owned a home and I had a warranty company that was not so helpful. These guys went above and beyond to work with me and my lack of knowing what to do... I would recommend them 100 times over based on their customer service alone. They are a family owned and operated business and that means something more to me knowing that after the fact. Good company over all,

Li
Review №77

I have never been one to use a maintenance plan on anything in my home. This company won me over the 1st time that they came out to service my old air conditioner. No cursory checks or up selling. They take the time to do a thorough check and cleaning, and give me a heads up on any wear that may require future action. The call ahead and text with picture of tech seal the deal!!

Ch
Review №78

The Technicians are always polite and give helpful tips to keep the system safe and running. They are very safe conscious by wearing mask and gloves.

Be
Review №79

Danny was on time and very thorough with his inspection of our heating system. He made appropriate recommendations, and was very pleasant. We have been with Colony for six years and are very satisfied.

Ty
Review №80

Amazing company with amazing employees! Would recommend to friends and family!

Mi
Review №81

Colony AC was able to squeeze us in their busy schedule and fix our AC that had been looked at by another company and not fixed. Charlie V. was able to diagnose that my capacitor was in the process of going out and was causing my on and off again issues. Thank you Colony AC for the quick fix and the knowledgeable professional techs you use. House already feels great.

To
Review №82

Found two things that needed attention. No charge. Maintenance contract. Definitely a good investment.

Mi
Review №83

Ben did a great job, very friendly and answered all our questions !

An
Review №84

Tim was very professional..wore a mask..explained all work up front..gave estimate.

Ch
Review №85

Colony A C always does a great job of serving the needs of the community and that hasnt changed over the past three decades. I love them! Emilio is new to me and I was met with the Professional Service Ive come to expect from Colony. Great job Emilio, see you in 6 months. I recommend you use them! Theyre wonderful.

De
Review №86

Live this company..great service and great value

Ro
Review №87

Weve been on the Colony Air Conditioning & Heating maintenance program for a few years now and are very happy with the service. They are great about communicating with the customer and their technicians are always very professional, knowledgeable and courteous.

Da
Review №88

This company is a role model for how to run a company! Skilled team with excellent customer service and speed of service. I have used them for years for installation of new system, maintenance and repairs. They exceed my expectations every time. Highly recommended!

Ta
Review №89

Fast , professional and good all around service each time they come out to do maintenance I have no issues. Maintenance plan is easy and is a good value.

Me
Review №90

He did a good job and came back the next day with a supervisor to correct why our a/c was shutting off and we called the problem in the same night. Found that he did not blow the line completely out. He took care of the problem immediately and we have not had any problems since. He is a very knowledgeable and gave us some tips that we could use to extend the life of our unit.

Mi
Review №91

Yearly ac maintenance performed. I was very pleased with communication, professional service and maintenance report and recommendations.

Be
Review №92

Matt was courteous and organized. He answered all our questions, and was Covid-safe the entire time. His professionalism is one of the main reasons we enjoy doing business with Colony Air Conditioning.

da
Review №93

The business and service man gets high marks.. Today it is 105 outside and 90 inHome.. he got here when he said and its theWeekend awesome! He replaced the capacitor and quick replace... Thanks..Emilio D.. Your the best..

Cl
Review №94

Regular sim-annual maintenance. Made some minor improvements to help protect system from weather and rodents.

Ma
Review №95

Matt G has always been professional and knowledgable about the HVAC system. We have been using Colony Air Conditioning & Heating for several years now and we have been extremely happy with their services.

St
Review №96

They did a great job.

St
Review №97

Tim was professional and friendly, explaining possible upgrades and existing status in understandable terms. Very satisfied with service.Steve & Kate P

Mi
Review №98

Friendly Tech who was professional arrived at my door. I was given an overview of my system and provided details on repair items. Tech was through and took his time to inspect my system. Great Visit!

Kr
Review №99

Matt was punctual, friendly and knowledgeable. Awesome service visit!!

De
Review №100

Colony Air installed a new downstairs unit and also replaced duct work. From scheduling to answering questions to the professionalism and knowledge of the technicians, they are the best! Their prices are highly competitive and their service top notch. I am a customer for life. Shout out to Manny, Robert and Josh to name a few of the wonderful people there!

Information
45 Photos
100 Comments
4.9 Rating
  • Address:4905 Westport Dr, The Colony, TX 75056, United States
  • Site:http://colonyac.com/
  • Phone:+1 972-591-0293
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Air filter supplier
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:9am–12pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Offerings
  • Repair services:Yes
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