I have no idea how this is a professional service still in business. I order items often and have NEVER had a worse, less professional experience. I was on hold for 1 hour and finally spoke with a rep who told me the item needed to be delivered on 1 day specifically or it would be sent back to the company Four Hands after waiting 12-weeks for it. I was going to be home in less than 5 business days and they could not schedule it. I spoke with a manager Teresa who was more rude than her rep and demanded I have it delivered that day or it would be returned. I had just moved to my new home, was out of town for 5 business days with no one to help me. I ended up scheduling and paying someone I barley know to be at the home because she PROMISED me an afternoon window of 12-5. I received a call at 7 AM saying the delivery was coming in 30 minutes. Wow, bigger shocker they LIED. Due to scheduling someone I had to pay to come open my home not coming until the afternoon I had to give them my garage code which they couldnt even open properly just to end up having to leave it outside otherwise....again they would send it back to the company and I would have to wait another 12-weeks. Teresa, her route driver Matt were extremely unprofessional and I highly recommend firing this company. I NEVER write reviews but due to this experience I made it a must because I dont want anyone else to ever have this experience. Truly sad, you cant say you are a professional scheduling and delivery company when you decide when and what the customer does with NO flexibility and threats.

I read the reviews and was nervous the business I ordered from selected this company to ship my order, but I was pleasantly surprised. Very easy scheduling of delivery via their automated phone system. And the tracking via their website was accurate. My package was delivered on time and the delivery driver was professional.

Please remember when you read these that typically people only write reviews when they are not happy. I am sure every company runs into problems from time to time but that was not my experience. Scheduling my amazon delivery with CEVA was very simple and they arrived in the time window and everything was in excellent condition. I would use them again and would recommend them to friends. Even the driver was super friendly.

Short and simple. Bad experience. They installed a treadmill I bought from Costco. Ruined my newly laid luxury composite vinyl floor. Ive been waiting over 3 months to hear from their Texas claims department. The local Tempe operations manager promised he would keep me updated and respond but flaked out several times. Ive placed several calls and emails to the Costco returns manager assigned to my case who is located in the state of Washington without response.

I wish Google had negative stars to make these reviews more accurate. I have missed important dates for large business responsibilities due to their lack of accurate information, response and professionalism. Ive been in the trucking industry and these guys are clowns.

I don’t even know where to start. I cannot believe Costco does delivery service with this company. I’m reading every one star review and I feel exactly the same. DO NOT DEAL WITH THIS COMPANY. If I make another purchase from Costco requiring delivery, I will DEMAND A DIFFERENT COMPANY.

Good luck getting a hold of someone, they transfer you to a calling center that only takes messages. That calling center has no clue what to do other than take a message. Scheduled time of delivery via Amazon was 12-3pm. No update, no nothing, a hour after scheduled time, still nothing. Cant get ahold of anyone.

Slow service, they take my paper work at 6am and the unload me at 11:30.This happened to me every MondayBad service bad service bad service.

Great example of a carrier that bit off way more than they could chew going after a contract with Amazon. Good luck reaching them on the phone when they inevitably lose your freight.

Ordering a couch from Amazon they used Ceva to deliver. Was told it would be here in sunday November 1 between 12pm and 11pm . Want all day try contacting ceva logistics several times. Got message say not open on Sunday. How are they going to deliver on a Sunday if their not open. They websites says their open st 7am have been trying to get a hold of someone for 5 hours no one answering calls. Just want to know if Ill ever get my couch. I paid for it where is it.

From a delivery stand point, they called me before arriving with my package. They arrived within my time slot. Nothing was damaged. Driver was kind and they treated the packages kindly as well.

Great service from drivers alex the best one from the drivers great character and looks very professional

Pathetic company. Scheduled a Costco delivery over a week ago for today between 9:00am and 1:00pm. Its now 4:00pm and still no sign of our delivery. Nice way to spend a day waiting at home for over 7 hours. Looking at the other reviews...Its amazing to me that these guys are even in business, let alone a vendor of Costco. Theres got to be dozens of other competent delivery companies for Costco to choose from.

My shipment from Overstock was scheduled to arrive Friday. Then they changed it to Monday before 1:00. Then they called and said it will be closer to 5. It’s now 5:30 and has not arrived. Called office, she took my info and said someone should call me back before they close at 7.

It is not the first time I have been disappointed by Ceva and the tempe location, the staff over the phone is useless unable to provide any explanation for major delays or delivery appointment failed and never rescheduled.

This company is the worst. First they called 30 min after they were supposed to be delivering my beams to tell me they messed up and didn’t put them in the trucks. Then they told amazon they attempted to deliver which is a lie. Not a good shipping company to work with at all.

Scheduled delivery with Ceva on Dec 17 for my TV from Costco to be delivered on Dec 26. Received multiple text messages to be home Dec 26 to receive and sign for it. Even on Christmas, received text messages from Ceva confirming I needed to be home the next day to receive the delivery. I took Dec 26 off from work to be home and Ceva never shows up, never calls and the customer service number for the local Phoenix/Tempe Ceva branch rings and rings and rings and no one ever answers that number no matter which option you choose on the phone recording. I was able to get through to the corporate number, but they were unable to ever contact the Phoenix/Tempe branch either. They sent emails to the local branch and so did I but they go unanswered. The tracking information only shows the TV departing Los Angeles CA, on Dec 21. No other information from that point. Maybe it was lost or stolen. Corporate doesn’t know and the local branch is unresponsive. I missed a day of work to receive this. I am really disappointed in this. Costco should not be using this incompetent company.

Nice workers

They never showed up for the delivery and no attempt or communication was made to reschedule the delivery. Their phone number is just a token because no one ever answers it. Not sure how a reputable company like Costco has a contract with such a horrible service. I was finally able to get a hold of someone in their corporate office in Texas and they rescheduled the delivery. I waited the entire day for a second time hoping that my delivery would happen, but again no one showed up. Frustrated I called Costco customer service to complain. Costco got a hold of them and they lied and said that they attempted delivery on that second time but no one was home. I had waited at home for 5 hours past their delivery window. Such liars. I ended up canceling my purchase and will shop elsewhere. Too bad for Costco. This company deserves zero stars.

Did not receive Costco delivery scheduled. They did not notify me that they were not going to deliver as scheduled. They do not answer the phone number that they provided to contact them. Costco has not been of any help. It is up to me to contact them to reschedule and they dont answer. Do not deal with this shipper!!

WORST delivery service ever! They were supposed to deliver a TV that arrived in their warehouse Dec 22nd. Called the number provided over several days and NO ONE ever answered. Just rang and rang and rang. No way to contact them.They never contacted me. Finally called corporate office in Texas ( after a google search) and they arranged for delivery 2 weeks later. TV just sat there and would probably still be sitting there if I hadnt called the corporate office. Cant imagine why any business uses this company. Why have a phone number that no one answers EVER!!!

I have called over and over to get tracking information from Ceva Arizona and no one answers the phone. I have called the corporate office and Los Angeles office and they answer all the time. This is the worst shipping company ever. Merchants please do not use this company to ship to businesss they are horrible please look at the reviews.

Holding up construction. They were to deliver a vanity on 8/17. Never arrived, scheduled workers to install flooring plumbing to come in now they arent going to deliver until 8/21. Received email from ceva at 5:09 8/18 to schedule delivery and it hasnt even left LA

Shipment never showed up, cancel delivery appointment, rescheduled two weeks later. Took over three weeks to get an item from Costco. Gives a four hour time frame and still showed up 40 minutes late. Hopefully everything is good in the package.

Worst company EVER!!! I dont know how they managed to get Costcos contract either!.. You talk to one office and they have my merchandise in the warehouse waiting for delivery and you talk to they other and they say they never received it. I got the one representative to admit they lost my merchandise!! And now all they could say was to call Costco for what my options will be. It took 2 weeks for them to admit this. I cant believe they are still in business

This place is a joke. They scheduled a delivery for a table we ordered. My girlfriend had to take the day off to wait for the window they said they would deliver it in. They never showed up, never called. We tried calling them a dozen times, no answer, just like other reviewers that had the same issue. We still have no idea when our table is coming and was expecting for a party. I have no idea why this company wasnt vetted by Costco and will most likely never order anything that I cant pick up from Costco.

I scheduled my Costco TV delivery the day my order shipped, first day available on website. I saw from the tracking information that the TV arrived at our local Ceva warehouse a week before my delivery. I called the customer service phone number and asked if they could/would move my delivery day up. They were able to move it up to 2 days later (3 days early). My window was 12:00pm - 4:00pm. At 1:30pm the driver called and told me he was 30 minutes out. At 2:00pm the driver and an assistant brought the TV in my house, asked where I wanted it, inspected the box for damage with me (there was none, not even a scuff mark), and left. Im extremely happy with Cevas service.

Shipped Dec 4th from LA.Sat in Tempe from Dec 9th till Dec 16th before calling for deliveryCalled and scheduled appointment on Dec 16th for today, Dec 19th. Driver never showed or called.Also, the Phoenix office just doesnt answer the phone.This logistics company is a joke.

UPdate: delivered 1 hr. 10 mins late with no communication it would be outside the 9am to 1pm window. I understand the season, but communication in these days of multiple choices to update seems pretty bad. Get with the times, CEBA and figure out how you can get someone to answer your phones. Will be providing feedback to Costco Transportation mgt, as well.an hour late, so far. no communication. call tempe service. no answer, at all!

I’m honestly not sure why this place has 2 1/2 stars. All of the guys there are super cool, easy to work with, and they all work very hard. Every time I have gone to Ceva to pick something up for a project it’s always there undamaged and they are quick to help me.

Ordered a product from Costco...No luck with their delivery window of 12pm - 4pm, as confirmed via email 24 hours prior. No notification that the shipment will be late, so I took off work to await delivery. Tried calling the local office - no answer. Managed to reach the call center on their website and was given another customer service number for the local office to try - Got a busy line tone. Horrible!

This company is an absolute joke. They have an automated message call you to schedule a time not giving you the option to speak to a person. When you call the number listed on google maps you cant get a hold of anybody, it just rings forever no matter what option your choose. They had my package in my town for 2 weeks and still has not been delivered. I called the supplier and returned the item and told them Im not dealing with Ceva.

I have no idea how this company received a contract to deliver for Costco. I ordered a TV on 11/16 and wasnt able to schedule a delivery until 11/28 (soonest available). I was given a delivery window of 12-4 pm. At 1:40 PM I received a text confirming my delivery window of 12-4 PM. I should have known that this would mean theyd be 2 hours late. 4 PM rolls around, nothing. My wife and I had long standing dinner reservations so we were ready to leave. 4:30 still no contact so I called the company 800 number. I stayed on hold with them until 5:30 pm at which time we absolutely had to leave. Our Ring doorbell goes off at 6 PM and the delivery guy is at the door with the TVs ready to deliver. Unfortunately nobody was home except our dogs. He rang the doorbell and knocked obnoxiously several times (we have video). Only then did he decide to give me a call on my cell phone asking me where I was. Unbelievable! So I call the company again on the following Monday and they dont answer, so now I call Costco. Costco cant get an answer either and promises to call me back in 24 hours with an answer. Their answer was to reschedule with CEVA, which now is going to be 12/18 soonest possible delivery. Unbelievable! This is the worst company I have ever dealt with, I will be complaining about their poor customer service with Costco as well, in person and online.

Called 10 different time to reschedule a drop off, never been able to talk to anyone. Dont understand how they received a contract to deliver for Costco. Ceva Freight in Tempe needs to hire people to answer the phone.

After ordering my TV online at Costco i found a number of scary reviews about CEVA and got scared, but my experience with them was great. My only complaint is I couldn’t schedule an earlier delivery date online. My TV arrived in Phoenix on a Sunday and the earliest delivery date I could select online was the following Tuesday. I called Costco, they put me in touch with a CEVA rep and she scheduled me for delivery the next day. Driver was friendly, TV arrived unharmed. He unloaded the TV into my garage and that was it. I’m sure people have had issues but from my experience I wouldn’t avoid ordering a TV from Costco because of them.

Same as everyone else who has to deal with this company. Got a delivery 2 weeks late after I cancelled with Costco. Then went back and forth with Ceva corporate and Costco (bc the local office never answered over 30 calls) to try to get my very large item picked up. SIX weeks have passed. Im just going to freight it back to Costco I guess?!

The absolute worst customer service I have ever had in my life! Their agent told me I was stupid for ordering a large item during this time of year. I have had to reschedule 3 times and they dont even call to tell you the item isnt arriving on the delivery day. Costco should end this contract asap because it gives them an underserving bad look.

Im not sure how Ceva is in business. I was given a 4 hour window for a delivery. I sat home all day waiting and it never came. When I called Ceva to find out what was going on, they said that the delivery shouldnt have been scheduled in the first place and the item was still in California!!

Ceva freight management doesnt bother delivering the items you order from Costco. They just schedule delivery and then call to say its not even in the state. Never answer their phone, dont follow up on centrals emails. Lousy Lousy service! Thank god I dont have to depend on them to deliver wedding gowns or I would be out of business....as they should be.

I have never encountered or witnessed un professionalism and worst behavior in CEVA in Tempe. They have no customer or driver services. I been waiting to unload my truck 7hours finally they told me leave hours office.

Theyve moved from 443 addressUse entrance off AlamedaDo not useshipping/receiving driveway off S. Roosevelt

I have a package that has been sitting in their warehouse for almost 2 weeks now with no news whatsoever, and no way to contact them. Nobody answers the phone.

If I could give no stars I would. As with all the other reviews... WORST DELIVERY EVER. How they get contracts from large companies I have no idea. Why Costco and Frontgate use them is behind me.

When the lady Rochelle called to book the delivery everything was fine.I received no phone call from the man Danny who delivered the product. When he arrived he REFUSED to put the boxes into the yard, which I was told could be done. He was RUDE, UNHELPFUL, BELLIGERENT and clearly ANNOYED. He worked for CEVA and in my opinion is in the wrong job. He did eventually put the stuff in the yard after Rochelle spoke to him, but most people would NOT have called him on this behavior. I hope to avoid this company in the future if this is the type of people they employ.

Mentioned number is never reachable, phone keep ringing. Not sure how to reach out these and Horrible customers service.

I have received such a horrible delivery service from CEVA Tempe/Phoenix. The original delivery timeframe was Apr 9, 4pm-8pm. They rescheduled a time of Apr 10, 8AM - 12PM without my consent because my time is after 3PM. Therefore, my reschedule request was Apr 10 4PM-8PM. They attempted the delivery at 11:36AM MST and obviously, no one is home at that time.After the missed delivery by CEVA Logitics Phoenixs fault, I contacted the local CEVA facility and all they said it that they will try and when I asked what happened yesterday, they said I dont know. Thats a bad answer for customer service. Overall, that was a horrible experience waiting for over four hours without any update phone call. I was hoping even if they made after 8PM but there was no phone calls to say anything. I have spoken to Costco regarding this situation and let them know my experience with CEVA Logistics. I will also file a complaint on BBB

CEVA was supposed to deliver an order containing 3 large boxes to me. They lost one of the boxes and did not even bother to call to tell me. I had to make 3 phone calls to them to find out about it. This was two months ago, and this issue still has not been resolved - I still do not have the complete order.

Ordered an important HVAC unit for my business through Amazon on December 28th. The package arrived at CEVA location in Tempe three days ago. We received notification that we would receive the package today between noon and 3. CEVA did not show up during the window specified, so we called them at 4:30. They apologized and promised that the package would be at our home within 60 to 90 minutes (6 p.m. at the latest).We took them at their word (big mistake), and my wife went to a dinner party while I waited for the package to arrive as they promised. They would not deliver it unless I signed for it. It is 9 oclock now. Not only did I miss my dinner party, but the package is still not here. Furthermore, I have another company scheduled to arrive tomorrow morning to install the HVAC unit I was supposed to receive today.CEVA failed to deliver the unit on time as promised, they failed to communicate with me when the unit was delayed, and then they lied to me this afternoon when they apologized and assured me that the unit would arrive this evening. It is obvious that CEVA has systemic problems and is not a reliable freight company.Amazons customers deserve better.

Absolutely no issues for a large delivery from Costco online.

Late, rude, incompetent delivery people. I have no idea why costco would hire these people.

I am really glad that I had called and set a delivery time because my TV and entertainment center would still sitting there.

They do not even deserve 1 star in my opinion. When i placed the order for the smaller hot tub from Costco my delimma was I had no access to my back yard from the front. And my daughter works nights so i need to avoid the doorbell being rang. 3 times I was reassured there should be no problems. They call about 30 minutes prior to arriving. Now I have had 2 large tuff sheds with large crane deliver through the back. Our alley is clean and very accessible. Not only did I not receive a phone call ,The doorbell woke my daughter. They refused to even look how simple it would have been to deliver through the alley. At first I refused the delivery all together.I ended up accepting. And while I calmed my breathing attack down. I see they left it right behind my daughters new car! she works tonight!!! What a****.now before that time comes about i need to find someone else to pick up this thing and deliver it through the back gate from alley. Horrible just horrible service. I will never have anything delivered by this company again. Heres your tip guys. Have your bosses remove flexible from the front of their websitecustomer care.whewy!

CEVA is the worst logistics company. My supplier continues to use them for emergency shipments and pick ups. They miss every commitment and their drivers never call if there is a problem. They just leave. The website is not updated real time and it always requires a call and manual intervention. My shipments never make it on time. We have escalated every situation to their VP and nothing ever improves. When Im told CEVA is doing the pick up the only thing I can count on is a missed shipment.

Great workers if you are delivering product here you get in and out quick

Awful awful awful been watching employees sit outside because no one has keys to the building... Avoid this company at all costs.

Not the same since Bart left.

My company uses CEVA on a daily basis because of a lack of options and they miss their deadlines, screw up paperwork, and are unresponsive for about 8 out of every 10 shipments.

I am an eCommerce businessowner and I called in to verify a pick up for 3 pallets from Phoenix to Dallas. They hung up the phone twice after waiting 15 minutes, AFTER already paying for freight.Terrible customer service.

They know what theyre doing

No accountability for their awful service. Expected to wait 12 hours for a tv to be delivered. Unfortunately they are giving Costco a bad reputation.

THE ABSOLUTE WORST CUSTOMER SERVICE EVER

The owners son is great

Industrial facility

Went to make a delivery and it took 45 min for they to unload my van

This place is so unorganized its pathetic

Awful !!!!