I was surprised to see so many negative reviews but had a very positive experience at this center. The doctor gave an incomplete lab order and the lady at the front desk was very helpful and went above and beyond to call my doctor and tried her best to get all the missing information. I was almost ready to reschedule my appointment but thanks to her we had our lab work done.Great people and friendly interactions can make a big difference and thats what these people are doing well.I should still say that they seem to be short staffed, just two people handling the front desk and also lab work too. Wish they had more help.

Horribly run, rude clerk. Expect a lot of attitude, especially if you ask simple questions concerning basic things like insurance (ie did it load properly?)Very slow. Been here twice, opens at 8am. Workers rolled in at 8. Line of patients waiting, door unlocked at 0805.Should have arrived at 7:30am, booted machines, checked everything ready to start the day...nope.First patient called back around 8:40am.My kid had a critical alert, they FAILED to alert the ordering physician as required.Horrible, go elsewhere.

Horrible service, poorly managed, rude desk girl. Ask simple questions to verify if insurance you get nothing but attitude.Two trips there -First trip - employees strolled in at 0805 (5 minutes past opening) and a line of 10 people waiting to get in, machines not started, first patient not taken back until 0835. Couldnt wait around for them to eventually get to us.Second trip - 9 Sep 2021 - Girl working the front desk was rude, uninformed, refused to answer simple questions or claimed she couldnt. Gave nothing but attitude asked questions. Again, expect to wait an hour plus.The employee with a Jamaican accent was great and knew her business (she was the bright star in this disaster of a trip).

Visited the Lab Corp center for employment test . Register through online with you DL . After you register they will call you as per the order . As said by other reviewers on time scheduling , it’s only First come first serve so go 20 minutes before the appointment time and checkin through online , so they will call you in order of checkin . After some time they will ask all necessary documents to appointments and then after some time they will call for you test . All done in 30-45 minutes. They are helping during pandemic 😷 as needed and don’t see any issues.Update : 11/18They lost my sample and asked to retake the test again .. worst service and need to visit again after 12+ hours fasting ...

Please dont choose this location for drug screen for employment. I went to this location this morning. This lab hours of operation states 8-5p and I went in at 8:05 and no staff person was there to answer questions. I had trouble using the kiosk for signing in. I called out for a staff member to assist me. I was greeted with hostility and unprofessionalism. I was told drug screen starts at 9am and I would have to wait and it was mess. I left and rescheduled at Quest Diagnostics less than 3 mins away. Much better results.

Second time going here and it is worse than anything I can describe. The few good reviews are probably for the place next to it by accident, also a lab accepting labcorp orders and a great place.

Extremely rude personal specially front desk. Please take them to a training class and teach them to treat people as human in civilized manner.

I do not recommend this location. Appointment was at 11am. Was able to be taken back for routine lab work after waiting in lobby for 52 min. I was told to email my lab work orders to a personal employee email only later to find out that I could have sent to a company email as I had requested because sending confidential information to an employee didn’t seem like normal procedure. I asked if that was correct she said that I would need to do it that way. Thinking that was the only way I agreed to. I sent the email with lab order attached. She forgot to check and I went to see why I was waiting for 20 minutes since email was confirmed sent and people are coming and going. I was told she would check it and get my info processed. Another 10-15 min I’m told that she can’t print it and was given a company email to send it too. The info I am sending was in a pdf format. It was very frustrating having a appointment time, checking in, watching people come and go only to be stuck because of incompetence with the front desk receptionist.

I waited over an hour. They couldn’t find my order even though it was in the system. I gave them a copy of the order. Front desk won’t even look up at the window. I walked out. Ridiculous!

I went in for blood work. My order was marked STAT, however, it was put in as routine. I am going through a treatment, so it was very important I received my results same day to make medication adjustments. Do not go here. I confirmed with them before I left the timeframe to process my lab order and was told it would be done by 12pm. At 4pm, I called and was told that it was inputted as a routine lab order and I wouldn’t get the results for 2 days. They do not care about you or what your lab order says. DO NOT GO HERE.

Oh my goodness! Avoid this location like the plague! This is the first LabCorp I have ever seen in my life where the front desk representative actually yells at the patients. I witnessed her yelling at a child and father because they were questioning why they had to wait over two hours after she hadn’t eaten in the last 14 hours.The guy next to me was there for a drug test and he hadn’t peed all morning and he’s been there over an hour and a half—literally about to float away. There is zero customer service, zero response to questions and during my over an hour wait here, I got online, made an appointment at a different labcorp 5 miles away, and walked out.When I told the representative to just cancel my appointment because I had to go to work, she canceled me and then loudly announce to the full waiting room, “who else want to leave?”Just….no. This is not how to treat patients. People getting tests are nervous, hungry if they’ve been fasting, some are scared and they just want to be reminded that someone sees them. This is not the place for that.

Let me be clear. This is the WORST third party lab I have ever had the displeasure of dealing with. We have been procuring their services for close to a year getting the exact same test that is sent to them by Mayo Clinic. My son not only shows up with the lab order in hand but Mayo faxes them the order and they still always have an issue and they make us call Mayo the test is delayed and he is forced to wait in a crowded waiting room with potentially sick people. To make matters worse this process delays him taking his life saving medication because the test requires him not to take his mediation until it is completed The only reason we put up with this continuous poor poor poor service is we live very close. I implore anyone who has another option to not go to this Labcorp.

Horrible!!!!! I showed up at 1:20pm for my 1:30 fingerprinting appointment. They open back from lunch at 1:30 so I waited for them to unlock the door. The ONLY person working there opened the door on time, but seemed to be on a personal phone call on his cell. Once he finished his call, I checked in on the very dirty kiosk and explained to him that I was there for my 1:30 fingerprinting appointment. He told be I would have to wait a bit because the fingerprint girl was not there, but should be back soon. I thought this was strange since I had an appointment, but I waited anyways because I needed to get my fingerprints processed for a new job. After waiting for 30 minutes, I asked when he thought she would get there. I did not understand why I had an appointment when the person was not there. He gets upset with me at this point.... waving his hands and calling me “Honey” in the lobby in front of the other patients. I felt a little sorry for him since obviously he was checking in all the patients and performing all the other tests himself, but for whatever reason, the employee that was not present was to only person who could perform the fingerprinting. I waited another 30 minutes with my 9 month old baby and finally had to leave with no services performed. The fingerprinting girl never showed up and the other guy was in the back with patients so I could not even tell anyone I was leaving. My child was tired and hungry at this point because she had the snack and milk I packed when we got there over an hour prior. Also drove 30 minutes to get there. This was already my second attempt at an appointment at this location as no one ever answers the phone or returns voicemails. Now my start date at my new job will likely be delayed. The best thing they do at this location is belittle you and waste your time. Please, go anywhere else!

Worst experience ever. The phlebotomist and the nurses there are so inexperienced and so insensitive. Never ever go or take your loved ones there.

On 7/08/2021 l had blood work done @ your Johns Creek Prkw lab. The test result were sent to the wrong Dr. I called the office to inform of the mistake that was made ,but could not contact them so I personally went to the lab. The employee @ the front desk told me she could do nothing about it, to call customer service, she gave me the wrong number.

Woman at the front was extremely rude. Took over half an hour even when I had an appointment. I ended up just leaving because I would have had to wait another 15-20mins. She needs help, or get better people who know how to give better customer service.

Do yourself a favor and go somewhere else. Front desk personnel needs customer service training or possibly a different job.

Probably the worst run lab in the state…you have an appointment but have to wait an hour for blood works…the whole point of an appointment is for time management for the patient as well as the lab. One hour is more than a lunch break. Be warned take time off.

Wasnt excited after reading the other reviews, went for an employer drug test. decided to come as soon as they opened, Pam was at the front and helped me out. She was very kind and helpful and I had a great experience, happily surprised.

The lady at reception is very unfriendly. I think they will be out if business soon.

Worst service ever came to get and employee drug screen to wait for 20mins to only tell me I they wont do mine you could have told me that when I walked in the door 🙃

Waited an hour still no call. Didn’t seem like anyone was called to get in.

This offices staff runs by their own schedule, never mind what the actual hours are. They open and close according to their preference. I came in 10mins before closing and had a single blood test to do. The staff refused to see me, stating it will take too long and theyre closing now. The point of the hours is you can come inside by that time, especially when youre leaving work early to make it on time. Now I need to make time again tomorrow!

Worst place. The employees are working like don’t care condition.Looks like the management put just 2 employees. One is training. It’s more of management issue. They put a check in machine but without lab person nothing will workout. Labcorp get paid by employer but they have to make sure enough employees to assist the lab test done. This is my 3rd visit same horrible experience.

Rude employees and had to wait 1 hour in addition to getting there 15 minutes early. Avoid this location if possible.

I dont know why this is so poorly reviewed, made an appointment ahead of time, showed up 15 early, was out in 15 minutes. Very fast, very efficient, no complaints. Highly recommend doing the appointment. Kayla was person I signed in with and she was very courteous and polite. I recommend going to this facility, people must be expecting some kind of Chateau Elan style service, this isnt a resort.

Not only is it very unorganized. They forced me to go home while having two hours left in their work day. I was given the dates and times from my job as well as verifying them on their website and in person. When I asked about this, I was told it wasnt her problem. Have me get fired because of this womans stupidity...

The girl working at the front desk was extremely rude unprofessional and disrespectful. They lost my 73 yr old mothers orders for her weekly blood work and somehow that was my fault? They made her resign in and wait another hour because she was angry that I called her out on it! The office is not practicing any covid precautions just freaking aweful! They made my elder mother cry smh.

Today I visited this location for my blood test. Kayla took my blood. She did the work so efficient and pain free. She is AWESOME. Thank you so much Kayla. I had a great experience and I would highly recommend this labcorp.

I was so impressed with this lab. They really have the process streamlined and efficient. There were lots of people there but I didnt wait long at all. Staff was super-courteous and attentive.

I have had to visit this location to get my blood draw once a month for the past six months and have received nothing but kindness from all the people that work here. Specially, Shaquita, Josh, and Kayla have always been wonderful and accommodating towards me. They always get my work done quickly and pain free. It’s weird to say you enjoy getting blood work done but I genuinely enjoyed the experience of getting to work with them. Thank you for everything 😊

This doesnt deserve a single star. Doesnt post the results on time. They say short staff. Worst place.

Was weary of visiting this location due to negative ratings. Decided to give it a try as it’s close to home. Was helped by Kayla. She was efficient and helpful. Was advised this location has new management and all new staff. I would recommend. .

Pointless booking an appointment ahead of time. Understaffed and rude front desk who is unable to even read an order. I am not in a medical field and was able to point out where the codes are. Wish I had read the reviews before coming here. Took well over an hour wait inspite of booking the appointment ahead of time.

Made my 8:30am appointment online. Got there 10 min early for giving lab orders and insurance info. The lady at the desk was very nice. Shaquita drew my blood and was excellent at it. I was out of there by 8:42am. Great experience!

Dont come here during Covid. Everyone has to wait inside. Over 10 people in a small room, and some people do not cover their noise.

I have had good experience with labcorp. Lawrenceville location is good at being on achedule. Johns cfeek seems a little behind but today they had 1 gal at the desk, she them flips to taking blood. My appointment was at 9:30 and I am still waiting over an hour. If they would have just asked to cancel, that a old have been my preference. The waiting room is packed!!!1

Unfriendly front staff. Need to display time frame of availability or certain tests better.

I had an appointment next door at AGA, and walked into the LabCorp afterwards with my order from the doctor. I checked in and was seen really quickly. Kayla took my blood - she did a FABULOUS job, she can draw my blood anytime (seriously, nobody has ever gotten a successful stick where she did).I was in and out in no time, and had a great experience.

I had a scheduled appointment at 9 am. I was called back at 9:46. Lots of people were waiting but not everyone had an appointment. Im pretty sure I was taken before the walk-ins. When I was finally with the tech she was very nice. I asked her if some people didnt show up for work. She said she is a floater and was called in to train. It took 5 min max and we were done. If I didnt have to wait so long I would have rated it higher. Maybe a 3! Front desk person was nothing special. The place didnt seem clean. I have been here and to the Cumming office. Not much difference between the two.

Horrible experience came to this location to get my fingerprint and drug test. I encountered a black woman with glass and a ponytail at the front window, all was fine until I asked her about my paperwork my company sent over, she told she had the fingerprint paper but not the drug test paper, I should have had a paper in my email for the drug test. I told her I didn’t have one, so I called my company about it and was told to give her the registration number and the rep on the phone spoke to the woman at the front also to her not wanting to. When I and the rep told her about the registration number, all of a sudden she said I asked you about that number, which she did not say anything about. She got upset when I called her out on that and walked away from me and when into the employee only room right behind her and was talking to another employee with anger and waving her hands, as the other employee had to close the door. No one never came back to the front to tell me any further information during that time that I was there I also got a call from my company letting me know that that Labcorp was not able to do my fingerprints but I was standing in their office and nobody came to tell me any information they sent that information to my company instead of speaking to me. This particular location on Johns Creek is very unprofessional and the person that works the front desk you’re lucky if you will see that person. I recommend you go to another location I repeat do not use this location as there is an issue with professionalism and customer service.

Thanks to the conscientious staff (Shaquita ;), I didn’t have to repeat my son’s extensive lab work because of a mixup. She caught the problem, went to great effort to clarify the info with our doctor and other lab involved, and helped us to do what we needed to make it work. Everyone we interacted with was trying their best to help the patients get in and out and what they needed. I’m sure it is a difficult job and like anything involving medicine and tests and insurance, there are going to be waits and mix ups, but the employees here are doing their jobs and being decent and respectful and as helpful as possible. I was impressed. We were treated well by everyone.

Awesome experience. I was in at 8:29 and walking out the door at 8:36AM. I made an appointment on Tuesday night for 8:30 AM Thursday. I have been coming to this location once a year for 5 years and have never had any problems, only good experiences and a painless stick 3 out of 5 years (otherwise just a little sting). However, I must admit I was a little concerned after reading the reviews and actually considered going to a different location. Instead I just decided I would make an early appointment on something other than a Monday (because I have always heard never by a car built on a Monday). Both the person checking me in and the vampire were very professional. Neither offered a Publix level of friendly engagement, but that is not what I am looking for when going to a lab for bloodwork. I am looking for efficiency and a clean stick with little pain. I got zero pain this time and efficient service. I walked in expecting to have to use the self service electronic check-in kiosk. However, before I could get there the receptionist. window opened and I was asked if she could help me (possibly because I look over 50 and she was thinking I may not be able to figure out the technology or maybe just because she was caught up with normal duties. She patiently waited while I found my lab order she requested and then checkers me in. I then waited less than a minute before being called back. The vampire on duty was very professional, gave me a choice of arms and drew the blood after a painless stick. I will be back again next year.

This place is never busy and even though the team takes forever to see you. The slowest and most unfriendly customer service you can get.

Always running behind. 8 people in the waiting room. Plan on being here for an hour even with an appointment

My wife had blood drawn this past Thursday at your location at 4275 Johns Creek Parkway by the employee named Nikki. She is very grateful for Nikki who was excellent. My wife was bracing for the needle insert, and it hardly hurt. The procedure was done almost painlessly, efficiently, and skillfully. Also in the past, my wife, at least once if not more at a doctors office or other lab, had a bruise where the blood was drawn. This time there is just a tiny mark. Thank you, Nikki, we appreciate you. =)

Had an appointment for a fingerprint screening. Showed up only to be told the fingerprint tech wasnt there. WHY not call the fingerprint customers and notify them then?? I drove 24 miles. I called the facility today to see if the tech was in before making the deive and cant get anyone on the phone. I will be reporting my horrible experience to corporate. Unacceptable.

Shaquita was excellent. She went above and beyond to help me. She was great at drawing my blood.

Garbage customer service. Very rude.

Should have Zero stars this Labcorp is the worst I have ever seen !!!

I just had my test early in the morning around 8 in this clinic and miss SHAQUITA is being so nice and kind attending all the patients all by herself , knowing she’s also sick ! I’m giving her a 5 star for being committed on her job☺️.! Very highly recommended

I have just done my blood test at this place this morning. I went there without appointment and there were 7-8 people waiting. I waited 40 minutes but I think it is reasonable. The people at this office were all kind and did great job.

I feel bad for the person working there. Only one person doing all the job. LabCorp is the Worst. Avoid this location if possible if not be prepared to wait for 2 hrs.

Horrible service. Last couple times I’ve been to this Lab Corp I arrive with a set appointment day/time which should get me in and out quickly. Unfortunately they continue to understaff, the lobby is packed with patients and they can’t honor the appointments being made by patients ahead of time. If you set an appointment, it’s meaningless.

Get ready to wait. Had an 8:30 appointment. Arrived at 8:25 Still waiting at 9:00. Only here for a wellness blood draw. Whats the point of having an appointment if they cant keep it. Once in though the tech was very thorough and the blood draw was completely painless she knows her job and does it very well.

My phlebotomist was phenomenal. Barely even felt a pinch for the blood draw, and wasnt uncomfortable in the slightest. Im not a big fan of blood draws, but she made the experience wonderful. I didnt catch her name but she has long dark hair, kind of tall and curvy with perfect winged eyeliner. Seriously the most pleasant lab work Ive ever had.

Bit conflicted. I think Employees try and do their best. But they are under staffed and overworked it seems. Labcorp should ensure proper staffing so that customers get better experience. Some of us are here not because it’s a choice - we don’t have a choice in some cases.

This is the third time I visit this location and I see the same scenario every time. Only two employees and they are very slow, cracking jocks behind doors and laughing and then they apologize and say “oh sorry, there are only two of us and we are doing our best”Very slow service and LabCorp should either improve customer service or shut down this branch.

Based on reviews this looks like a constant issue. Came at what I thought was an off time of 10am (not first thing, not at lunch) - 11 people ahead of me, only one person working. Meaning the person checking you in was also the one doing all labs. Endless wait and totally unacceptable. Im not sure any other LabCorp locations are any better based on reviews which all complain about this. Ive previously done labs at Quest and never had these types of wait times.

Went today to get finger print and drug tests. Front desk clerk was very helpful and upon going to the back for my tests Tyhessa was very pleasant. She went above and beyond to make sure that I received the best service! Thanks for a great visit!!!!

Don’t even want to give one star after waiting weeks for results went up on a Saturday where there was no front desk person just one person to draw blood. She rudely told me I would have to wait for all other people for her to actually hear me out. Called customer service and they informed me it was like I never got the needle stuck in my arm and the blood magically disappeared even though I paid for it.... so now my doctor doesn’t have my report which was pretty urgent. Second error the first is when the LabCorp never even sent labs to my provider and my doctor had to call and get the results . I would give a zero the customer service was so horrible! So if you want your blood results to actually show up at your doctor gets the results don’t go to this location!

Very slow in the waiting area, but a lot faster once you are seen.

They make the DMV seem like they are in a rush. Prepare to sit in the waiting room for at least an hour.

Very unskilled person doing the venipuncture. She poke me several times to draw blood and was so distracted by what is going on around rather than focusing on what she was supposed to do. The 4th time when she got the vein, she shifted hands and lost it and directed it so many times, that area of my arm is swollen right now.During my last visit there was a skilled technician he was able to get it in the first go. I am not going to visit these guys. They need to have skilled folks do this work.

I had an appointment at 1:30 for fingerprints for an employer. Its currently 2:40 & I still havent been called. Walk ins have all gone past me and the guy at the front desk said that the lady who does fingerprinting was out on lunch but should be back shortly. This is absurd. They should have scheduled me before or after her lunch.

Came for an employer drug screening. Came around 10 AM on a Tuesday [phone line wasnt working, so I couldnt make an appointment]. Only one person ahead of me and they called me in pretty quickly. Was in and out in 15 minutes. Thanks.

Atmosphere was pleasant, I was serviced seconds upon entering & the nurse drew blood quickly and with surgical accuracy. Im impressed and have dealt with numerous facilities throughout my military career. A+++

I dont even want to give 1 star as my experience here was so bad it doesnt even deserve that! Ive never been to a place of service where the front desk person was so rude, and definitely dont ask a question because the rudeness will just amplify, and you will risk getting your head bit off!!

I need a monthly lab work, and it is always, with not difference of time attendance, always a long wait. Although looks like it is enough personal working here, is always a long wait to get a three minutes proceed. They need improved in efficiency.

I have always had a great experience with this location! I was there today with two of my kids. They drew blood on all three of us. Xavi the phlebotomist was super great and really helped ease the anxiety of one of my kids! The check in process was quick. The wait time was even faster!

Awful place. Long waits, often only 1 phlebotomist working, seldom see anybody at front desk to check-in. Stay away from this place unless you like waiting for an unknown amount of time

I just walked in and waited about 15 minutes for pre-employment drug screening. Lesley was very nice and courteous. Thank you!

The service there is sooooo amazing!!!! I loved the front desk person he was so cute and sweet to me!! He was very professional, and the staff are good at what they do and friendly!!!! I definitely recommend this location to everyone!!!

I would give 0 stars if I could. After making me check in at a kiosk for a drop-off, they took my specimen only to throw it away later. Unacceptable when dealing with health and welbeing of someone. I guess you can get an online certificate and make decisions related to someones health nowadays. My doctor wasnt sure the sample had even been dropped off clearly indicating they never opened the bio-bag to retrieve the paperwork. They probably got just enough information from the paperwork to call the doctor and tell them then chucked the sample. Clearly a bunch of lazy uneducated people dressed up in scrubs to appear like actual medical professionals.Edit 9/15/19 turns out I have c-diff which could have been diagnosed much sooner, but thanks to the lazy employees here I lived with this another couple months allowing it to incubate longer and take a stronger foothold in my system.

Worse customer service. Lucky for the rude guy working for the front people have to use this place because otherwise he would probably be without a job ever. They dont explain their protocol. When you have a drop off they dont explain its basically a full appointment wait time. Even my doctor trying to prepare me for their rudeness and lack of customer service. He was 100%correct!

Great staff! The nurse was very professional and nice. My daughter was serviced right on time.

This labcorp needs to be shut down. Unfortunately I don’t have a choice, as my insurance only covers labcorp and I need blood work every two weeks. I’ve been yelled at several times. The staff rolls their eyes. Numerous times I’ve been turned away from using the yestroom. I’ve never been seen on time. There is one good phlebotomists, the male. He’s great. They’re always backed up, and not enough seating. Corporate really needs to pay this place a visit, and get this place in shape. I’ve never dreaded coming to a place more, and it’s not because of the needle stick. AVOID AT ALL COSTS. If you don’t have a choice, like me. Be prepared to wait forever, be treated like dirt, and make sure to use the restroom before you come.

In and out within 15 minutes! Javi was excellent! I hate getting my bloodwork done but I hardly felt it. I’ll be back for sure!

Despite the terrible reviews this was the closest Labcorp to me so I decided to try them anyways for some routine bloodwork. The front desk receptionist was very pleasant and personable. The wait time was about 15 minutes. And the phlebotomist was professional, quick, and painless as well. Thank you!

Staff was friendly. I was seen within 5 minutes of my scheduled appointment.

Ive been in the waiting room for more than two hours. My appointment was an hour ago Im still waiting.

Extremely unprofessional. Came TWICE in one day, first time with no appointment couldn’t stand the wait time and made an appointment for later that day. Came back with an appointment and the front desk woman allowed every walk in to go before me, then said “asking questions prevents her from doing her job”

I would rate a negative if possible. The location was dirty, rude staff, and I couldnt wait to get out of there! Worst experience I have ever had at a lab.

I made my appointment last week. You knew it was an employment drug screen. You also knew that your plumbing was out for weeks and that no drug screening could be done. Yet you let me make the appointment and then show up for the appointment only to find out that I made the entire trip in vain. What a waste of time and gas. If there was a way to do all future lab testing with another company, I would, because you have not the slightest regard for anyone.And, by the way, part of making the appointment includes providing phone number and email address, so you had multiple ways to reach me and let me know that the testing could not be done. But I guess that would be too inconvenient for you.

The posted hours 8-5 do not reflect actual hours. At 12:30 the door was locked. I was told by a staff person on exiting that it is closed between 12:30 & 1:30. A 2 person staff should allow them to take a lunch break & keep seeing clients. So frustrating. I wont return.

The person who was working / administering the drug screens when I arrived went out of their way to help me. I just found out today that I had to get a drug screen for a job offer and it has to be done within 48 hours. The problem is I leave on a flight in the morning for a funeral and dont come back until the weekend. I didnt get the drug screen instructions until 3:58pm today and LapCorp stops screens at 4pm. I flew over there and arrived at 4:10pm and explained my situation and asked for advice and they allowed me to take the drug screen so my employment would not be delayed. Thank you!!

Totally unprofessional!! Would not recommend anyone to go there!! Dont go if you are taking kids as there is no public restroom!!I had to take my little girl for a blood test to a LabCorp facility. Made her miss school because blood had to be drawn at 4 hrs after her last food intake (i.e. at 1.10pm to be exact) to keep it consistent with all other tests. I have done this many times before at Childrens Healthcare and never had any issues. First we went to Pleasant hill location. Front desk informed us that they were closed for lunch at that time and asked us to go to Suwanee location. As soon as we entered, my daughter had to use restroom. I was told that the restroom is only for drug testing and not for public use. I had to take her to the medical office next door(they were kind enough to let us in) to use bathroom. 5 minutes later as we were checking in, I told the front desk about my requirement and requested a blood draw at 1.10. He asked me to ask the tech inside. Soon after tech called us in and first thing I told him was about getting her blood drawn at 1.10pm and I told him I would wait for another hour for that. He agreed. Around 1.05 ( I am assuming its 1.05 since I didnt check clock right away) tech walked out of the building and said to me 7 more mins. I thought he would be back in 7 mins and draw her blood. At 1.13 I saw no one called us in. Right then my daughter had to go pee again since she drank a lot of water. I asked front desk person where the tech is and also I told him she needs to use bathroom again and we ran to the business next door again. When we came back few mins later I saw there was nobody at the desk. Knocking on the window to get someone to the front office was useless. At 1.40pm a lady and the front office person show up and said you are next. I had to tell her we missed the window and asked my paperwork back. I was furious that they didnt let me know that they couldnt do the requested time and I let them know that. Front office person even told me that he didnt know the tech ( who said he will draw blood) was leaving. There were a room full of people waiting too. I called the doctor right away for new requisition form to go to CHOA facility next day and get the blood drawn there to be sent to LabCorp ( I dont know how that works, but I am thinking its possible). If it wasnt for insurance not covering EGL anymore which we have always used for her tests I wouldnt step into LabCorp. They should have atleast told me that the techs shift is changing at that time. Or tech person could have waited a few more mins and finished with our tests before leaving. I would not recommend this facility in a million years. I know I will never go there again!! Labcorp, you lost a customer today. I will try and see what other lab options we have that are reliable and reasonable.

This place was absolutely horrible. the people that work there were so rude. I was required to go here for school drug screen but I requested to go to quest instead because the people here were so rude to me. The worst customer service I have experienced in my life! do not go to this place!!! Highly recommend Quest on Northpoint

Horrible, unprofessional, slow, unorganized...... More people sitting around on there phones then working. Pre-scheduled appt is pointless..... My appt time was 45 mins ago and Im still waiting. Everyone is next according to the front desk clerk

One person running the entire facility. She was not any helpful to the folks waiting. She wasn’t willing to answer any questions as it would slow her down. A room full of agitated people waiting their turn. If they can’t have proper customer service, labcorp should shut this place down.

Very friendly staff, went in at my appt time and my blood draw was painless and quick.

This is a worse ever experienced I had in this location a staff members are not well educated they very rude disrespectful they are dont have any professional medical field they will dont know how to treat a small kids especially I highly dont recommend using this location the better option is Cumming,Ga or Duluth,GA in this location they do care and they try best to take care .

I was nervous to come here or any of the LabCorps for that matter because of all the negative reviews. I had an appt at 8:30, arrived at 8:35 😳 bc traffic... I waited maybe 1 minute. The nice young lady, Tanya? who took my blood was so nice. All together I was there maybe 5 minutes. Brought my book to read while waiting, but didnt even read 1 full page. You go labcorp Suwanee!

Horrible place to do a drug test, poor customer servíce front desk lady is so rude.. Never in my life have waited 2 hours to do a drug test... I will make sure I never select this place for anything

My daughter had an appointment May 06th 2016 at 3.15pm at 4275 JOHNS CREEK PKWY STE B SUWANEE, GA 30024.The behavior of the FEMALE technician on duty at this time was very inappropriate and plain rude!From past experience, we know for certain that my daughter will faint when her blood is drawn. She ask the very nice male technician if she could lay down during her blood work. He told her that this would be no problem, but he himself would not be be able to draw the blood this way since he is to tall (?). He led us in a room with abed so my daughter could lay down and then hen went to call in the reinforcement.SHE entered the room with No Hello., No How are you? instead her first question -more like a statement- So we have a whimp here ! I had ask her repeatedly NOT to call my daughter a whimp ! She ignored my request, did talk back to me and insisted on calling her that 3-4 times right to my and my daughters face. Who gives HER the right to call my daughter names. This was not only very inappropriate and uncalled for, it was plain rude and very unprofessional. In stead, she should have given my daughter the up most respect and professional courtesy every patient/customer deserves coming to the lab. Furthermore as somebody working in this line of work, she should be aware of this condition which is called Syncope.If SHE cannot conduct HERSELF in a professional manner, then I suggest SHE should not be working in this line of work.

I wish it was possible to give zero stars to this place. The people are intentionally rude, and will not help you. My wife had to take a drug screen for her new job here, she was the very first person to sign in, and no one had appointments that came in after her. She had our infant with her and they refused to let her take the screen with our 9 month old daughter there. Someone offered to watch our daughter for her and still they called everyone that was after her back. She went to the window and the lady ignored her and finally a man came up and told her there was people in the back already, she told him she was the first to sign in and this was not right. He then yelled back to check how many and a person yelled back no one is back here and he turned and told my wife it will be a while longer due to people. This is not customer service and all of these employees should be repramended. After an how of waiting with an infant even though being first she left. She then went to duluth And took the test, in 15 mins even though there was a line. Yet after the test they told her She needed to go back to Suwanee due to the envelope being open by the other employees. She told then no and then still had to wait for a fax from them. This is the most are up place known. Horrible place, and I prey it gets shut down.

I see bad reviews here, but based on my experience I cant say anything bad. I have relatively deep vein and last couple times when I came here for the blood test they got it without any problem.

Would rate negative if possible. Extremely unprofessional staff. Had to wait over an hour even after having a pre-scheduled appointment. Will avoid this place in the future.

No professionals here. The technician rolls eyes at you.

Front desk tech wasn’t friendly at all, but the the wait time was short in & out in less then 10 mins