This incident involves ACR Coach, owned by Randy Futral (acrcoach dot com). We did a group trip from Sept 4-11th, 2017, from Memphis TN to Hagerstown, MD, Fishkill, NY Alexandria, VA, and finally, back home to Memphis, TN. Our buses were unsafe and in unkempt condition. One bus driver had very unsafe habits, such as texting while driving, not being allowed to have enough sleep (ACR put him out to drive after they knew hed only had 2.5 hrs of sleep), the defrost on the bus didnt work yesterday, Sept 11th while it was raining, so the driver couldnt see properly, which caused him to have to manually wipe windshield. Because of being busy wiping the windshield, he didnt see an 18-wheeler getting over, and he had to brake really hard, scaring the life out of everyone, with stuff flying to the front of the bus. There were also leaks from the ceiling because of the rain.We paid over $15,000 for the 2 buses, but the drivers themselves said that Randy gave you guys their two worst buses...buses 61 and 67. This trip needs to be refunded, but Randy isnt honest enough for that.Electrical outlets dont work, doors which were supposed to protect our luggage didnt lock, and they dont honor contracts. On our way home, the doors at the bottom of the bus OPEN UP AND PEOPLES LUGGAGE FELL OUT on Jackson Ave!!!!!!!!!!!!!!!!Dont contact the owner or the staff to help, as they will avoid you. EVERY TIME you call in, itll be oh, shes not in the office. Whenever I texted Randy, I saw that he was reading messages, but wouldnt answer. I had to call from a different phone that he didnt recognize, and then he answered. Hes a crook.Theyll show lots of interest in you...before youve paid your money. But once youve paid, thats it.Dont EVER EVER EVER USE THIS COMPANY. If I could give this company a NEGATIVE ONE MILLION REVIEWS I would.

Every bus I gotten on through was scorching hot with not ac

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