Very pleased with Terminix and their staff. I live in a wooded area and do not have problems with pests inside or around my house. They do a good job, are friendly, and professional. I feel like I get good value out of the service and they always ask if there are any problem areas that need to be addressed.

If I could give them a negative star, I would!!! My last service, the service tech spent very little time spraying the garage, so I now have spiders in there. Ive been scheduled for service and the tech is a no-show. Ive called and re-scheduled, then when I call the day before my scheduled service, Im told Im not on the schedule for the next day, and that they can see in their system that the techs have changed my service dates and that no one has called to tell me of the changes. Ive talked to 3 different people within the first 3 weeks of this month and have been given 5 different service dates. . .again, no service tech has showed up to provide service. You can NEVER reach a live person at the local office, and after waiting on hold at least 4 - 5 minutes, youre given the option to have someone call you back, but when you get a call back, its from someone in the national call center, not the local office. When I first signed up, 2 techs crawled under my house and said there was no standing water nor dampness. About 3 months later I received a follow-up, reminder call about how the previous techs and I talked about the standing water under my house my need for a sump-pump. I told the person who called, that the 2 previous techs had told me there was not water under my house so, therefore, I didnt need a sump-pump. . .clearly this is an up-sell tactic by Terminix. Terminixs customer service is non-existent, they falsify information and offer empty promises. I would never recommend them to anyone!!!!

I have always had excellent service from this company. Technicians have always been friendly and professional.

I reached out first. Jake then Shawn. Went to my neighbors instead of my house but said didnt matter as the price would be the same. Sent my esign with wrong spelling and I asked for that to be corrected and resent. Never heard from them again. I went to Bug Zero

Wonderful service and did a great job.

Great customer service on time answered all questions very professional

My inspector is always pleasant & professional, alerts us b4 coming and is always ON TIME which is the most important. We have always been notified if there was a delay but that happened only once. Very happy with our Terminex experience.

Giving a shout out to Tylor and Johnathan for doing a stand up job, and getting the job done right. Thank you Tylor and Johnathan.

The service that I received so far has been very good, but there was one missed follow-up for helping me get termite control transferred to me from previous home owner.

We were impressed with Terminix from the first call we placed. Diane answered our call in a friendly and helpful manner. She understood my concerns about bugs we found in our new house and got us hooked up with service immediately. Sam, our service pro, was just fantastic. He called the same day and set up our appointment, arrived exactly on time and was very friendly, helpful, and courteous. Our experience with Terminix has been a solid 10!

So I have to give at least one star, Lets start by saying i had called on friday and set an appointment for Saturday 8am-12pm as i thought i did, So Saturday came around 1030 and i called and asked for an estimate time and they put me on hold to call tech and got back with me and said around 10am so 1230 came around and i called again because i hadnt heard from anyone. I finally get ahold of Lisa Gonzolos she was very helpful and told me that they had set my appointment for the 16th that nobody told me about even when i called for an estimated time. So i had asked her to put a request for the manager to call me back and later that night around 430 the tech(Matt) had called and apologized and said that the manager (Ryan Snow) had called him to take care of it, When it was not his problem to take care of. So i called Ryan Snow myself the same day and got one called back from him to call him on Monday. Needless to say I have called him 3x and left messeges and no returned call. Matt was very nice and came out and sprayed at 730 at night even though he didnt have. Today Wed June 16 I had been on hold for 30 mins to corporate and they hung up on me didnt even say anything just picked up call and hung up. None of this is Professional.

I got a call on Tuesday evening, from what I thought was my regular Technician Lance, telling me my regular service was due from 10am - 12pm on Wednesday. Well I’ve been a Terminix customer about 15 years in two different states & the experience on Wednesday was the WORST I’ve EVER experienced!!1. I got up at 10am & discovered my service had supposedly already been done by someone else NOT my regular Technician!2. Supposedly a Elijah Sanders had been to my house. He emailed me a message saying,“ When I’m done, I’ll send you a report of what I found, plus a survey of how I did and how I can better serve you.”. Well today 3 days later, Saturday 2/6/21, I still haven seen any sign of said report!!!3. I NEVER want Elijah at my house again!

We have only had one treatment and still have anys but they were very nice to work with and communicated well.We knew it might take more than one treatment as the house was unoccupied for an extended period of time.

Had some communication issues after our 1st treatment, however when I called about it, it was resolved immediately and our tech changed. 100% satisfied with our new Tech. Very knowledgeable and professional.

Very nice and knowledgeable young fellow.

Technician was at our home for a routine, yearly inspection. He found no issues. Service was great!

Everyone we had connected with this company were of high standard and friendly and cooperative...Never met anyone I did not like....Tim

They where supposed to be at my house now three times and still nothing and you cant get ahold of anyone locally if I didnt have to give them a star I wouldnt

Do not recommend this service at all signed the contract for continuos service wanted me to keep paying when the issue was not being resolved when I got mad and said I wanted to cancel for many reasons.. one of many ...6 months later still had roaches ,multiple phone calls a days from different office trying to get me to pay and multiple no shows for service employees only half ases doing their job the supervisor came to my house to assure me he could make it right would write off past amount due and do half off the next service I agreed next invoice still not right and when I confronted him about it he said well I had an issue and retracted on what he said. I will give credit to Thomas Black he was the only one who did what they said they where gonna do the entire time.

Technician is friendly and knowledgeable. I receive a call informing me when he will be here and asks if I am having any issues so he has the products needed to take care of them. There has been a big decrease of live bugs in my home since having routine spraying done.

The rep I spoke with to setup the service was super nice and walked me through everything I needed to know. Sam, the technician who completed the service was also very nice and responded promptly to my call and text about a follow up treatment. Not too often I deal with a company that actually talks to you and treats you like they genuinely care.

Service has been great. The tech is friendly. We had a lot of ants and some spiders but haven’t seen any type of insect in over 6 months.

It was my brothers place that I paid for to have it sprayed.

I had a great experience back in 2013 when I hired Terminix to treat my home for bedbugs, but I suppose things have changed, and not for the better. I called Terminix b/c I wanted to set up a quarterly general insect /bug treatment plan. I guess Terminix sendsut salespeople first, to look over your £property and decide what services you might need. I just wanted the house and yard sprayed, and maybe a termite inspection , since it had been awhile. What I got, was and window/door spray, an appt to install termite bait stations every 10 feet around my home for a cost of $99 and a $29 yearly maintenance fee. Or so I was told. (Its actually $99 per month, but that price is not in my budget. ) I saw the notice come thru my email and I called and called and left a message stating that the $99 per month wasnt what I was told so they could have their bait system back. I was also told that my crawl spaces need an encapsulation. Super. I wasnt reAL surewhat that was so the Terminix guy explained. It sounded terribly urgent, so he gave me paperwork and I signed it. About an hour after he left, I was thinking that I should get a few other estimates and I texted the Terminix guy and told him I wanted to hold off on the encapsulation so I could get another estimate or two and he said that was fine. But he keeps calling me. At first it was every day. Now its more like twice..?a week. I told him Id let him kno. The price terminix quoted me is more than 5 times the average cost of it from other companies. And the 99 dollars for the termite bait system was still removed from my account even though I called and left a message (cuz no one would puck up) with terminix, AND I went online and messaged a very extensive and unpleasant message and gave them my # and email. I havent been called back in 24hrs - like they said or received a message or email from anyone at my local location. Maybe this will get their attentionUpdate...I just read through most of the reviews here and it sure seems like the further back I go, the better yall get. Maybe your newer people are giving yall a bad name? Just an observation

I like the carrier and their services. I recommend them highly. Thanks, Terminix!

Very good service

I spoke with a rep at Farm Fest about an extreme infestation in the apartment I live in. My Landlord refused to do anything about it and I was at the end of my rope. Glenn came to see me 2 days later and did a free inspection and set me up with a plan of action. I was hesitant, living in an apartment because I knew my neighbors would not participate but for the price, I figured it was worth a try. They started treating weekly and by the second week things were already improving. I have my own technician assigned to me, Lance, and he is amazing!! Terminix is lucky to have him as an employee. Top notch. I was shocked that I was able to have my family over for a Thanksgiving dinner without embarrassment. They have held true to their promise of unlimited visits for the same low monthly price and are continuing to work with me every week. I couldnt be more impressed. Lance even checked on me when I was sick for two weeks and had to miss a treatment. Incredible customer service. So grateful for this company, it has changed my quality of life beyond my expectations. Thank you!

Had my property treated for termites summer 2019. All contact has been good. Timely service. Technicians and inspectors are respectful, knowledgeable. I cannot yet comment on value or quality, as termite season 2020 had not yet begun for visual activity.

The Terminix crew are always very courteous and keep me informed every step of the way. From letting me know when they are coming to my house, to letting me know when they are done. They always ask if they can do anything extra for me. Chris is the last one who visited and did a great job.

Anytime I see a bug, the Terminex technician assigned to my house is extremely responsive and takes care of it in a timely manner

Thomas Black did a great job. I know who im gonna call and its not Ghostbusters its...Thomas Black...

Edit: I got a call back from Terminix, about 23 hours later, from someone who said, “That’s not my department”. They said someone else would call back.Edit 2: I was on the line for 35 minutes with the next Terminix representative. She concluded with saying they will call back after further research... we are still being charged for a service we did not sign for and did not want.Edit 3: I called back Terminix to get an update. Representative threatened to send bill to collections and said that would make things “more complicated” for me... a bill for a service that we did not want, and did not sign for, after calling to cancel all Terminix services.Terminix charged $150 for a treatment that we did not want and did not schedule. I’m unable to get a real person to talk to after hours of trying.

We started our service in November. After the first 2 appointments we called to cancel. The manager informed us that it would get better if we stayed. So we did. I then called him again after another 2 appointments. He tried to get us to stay. Now were on month 2 with no visible changes, and Im here all day long every day. He informed me it was MY fault that the treatments werent working. I can not physically move everything the technician wants me to being 35 weeks pregnant. We intended to cancel and pay the cancellation fee; $250. We wanted a hold on our account so we could gather said fee, and the manager said he couldnt do that. But the call center customer service said they could. We do not want a refund. We just want to be done with Terminix.

Was there when they said and did a great job explaining what he was going to do. Answered all my questions and made me feel confident in what was being done. Explained that he would be available in case I needed more help with any recurring or new infestations.

Excellent work, great service.

These people rated me 8 grand to get rid of mice in my house I only pay 500 a month to live in lmao ok sir yea let me grab my big stack of money I have laying around 😅 😂

Great job

Great service but the price keeps going up!

BEWARE!!!! We have a new home and Terminix got our business in the neighborhood for a discounted price. On one of their bug treatments, they informed us we had mold in our crawl space and prepared a $4,000 quote to remedy the problem. I got another estimate from a reputable mold removal company and they informed us there wasn’t any mold in our crawl space. I immediately called Terminix and cancelled my contract. I will not do business with a company that lies and deceives their customers.

Rudest customer service ever!!!!

Chris was professional, respectful and extremely helpful without being asked.Always on time. 5 Stars.

I tried for three weeks to get somebody to come out to spray our house. Twice they were no-shows. When the guy finally came out he was very good and we were very happy with the service that he provided us, and HE is the ONLY reason I would recommend Terminix again.

Terminix are very good. They need to make sure they listen on dates but they were great. A easy payment plan and cheaper then expected. I am really glad we contacted them and look forward to getting this all done.

Terminix is an Awesome pest control company and they are the best people who really know how to get rid of pests like ants, spiders, roaches, and any other creepy crawley bug that you might have!! Love their service and even though they are a little more money than the competition, its worth it to me because they do an Awesome job of making me happy!!

Came out told us what all they were gonna do I havent seen anymore spiders since we do still have lots of ants I called back they are coming back out like they said they would do anytime I needed them I appreciate the honesty of the company that means a lot price is reasonable I love how they charge you every three months a low price and come out as many times as you need them no extra charge thanks for all you do

Elijah was polite, knowledgeable and professional.

David Starkey is our tech and he is great. Always answers, and come if needed quicker than I expect.

My technician, Lance, communicates well and knows exactly what I want done and is very thorough.

The best company for pest control! They are friendly, professional and the price is fair! Highly recommended!

My technician was Joe. He was on time (which is important to me), answered all my questions, and thorough. He knows his stuff!

Shawn Carpenter is one of the finest people to do business with. Does the job complete and always ask if he can be of any further service before he leaves.. People still buy from people, and if you had a dummy calling on us we would be gone in a heart beat, and you my friend can take that to the bank. Nolan

I have a service plan they promised my pets would be safe they put out a bait stations my dog almost died we have over 230 in vet bills 2 vets verified it was poison terminexplaced in our home I waited on phone for 3 hours Friday I have the station they put in my home very Angry they promised my pets would be safe

Kyle Woody is my Terminix technician. He is really flexible in his availability to meet me at home to provide services, even though my schedule is hectic. Hes knowledgeable about products and has given several suggestions. Hes thorough. Hes just an all around nice guy and really appreciate the fantastic job he does for us.

We live in the National Forest and find Terminex to work the best!

I do not fee you can hire a more knowledgeable, dependable and professional technician thank Layne Woody. From his arrival right on time to leaving after providing the services, he worked to acknowledge our concerns and to put our minds at ease that our pest problem was not of our own making. I am confident that the followup visits will be just as professional and satisfying.I dont know how much Layne makes but I do know that Terminix and Terminixs customers are getting a bargain where Layne is concerned.

Bug and pest free!

Larry Woody came and vacuumed the bugs that were out and sprayed in a timely manner. He did a good job job.

Needed termite inspection for home loan. They were quick, easy and friendly.

I love Terminix! They call and let me know when they are coming every 3 months and the website is easy to pay!

Your company has served us faithfully for many years. The technicians have given great service and gone above and beyond to help us with pest control. We have used several services offered and believe we got the best treatment for a good price. Thank you! Will recommend you to all our friends. Even during the stresses of COVID Terminix has been there for us. Thank you.

What a waste! Initially started a contract with them in November. I was told they would come out every two weeks until we saw no more bugs. We had several appointments scheduled and not once did they come at the time scheduled. So on more than one occasion we had to sit around and wait all day for nothing. The last visit was on Feb 22 and was supposed to come back 3 weeks later. 2 days before the scheduled visit I texted our technician. The day we were scheduled I received a text from his number saying that technician was no longer with the company and someone would get with me. I received a call a week later from Ryan asking what was going on with our service. I explained the situation and was told we would have someone out the next Thursday and I would receive a call with a 2 hour window. On Monday I checked our online schedule and saw a service was supposed to be that Thursday but no time listed. No phone call every came and on Wednesday I checked again and there was nothing there! I called the company and spike with a senior customer service representative who told me she had reached out to our service manager who was out in the field but would contact me that afternoon when he got in. It is now Saturday and not a word. If I dont hear from anyone by Monday I will call and demand a refund of my last payment and find someone else.

Terminex always does a great job. They always ask us if we’ve seen anything new or if we have any questions. They give us any information they can they might help. Do a thorough job spraying the inside and around the outside. Their employees are very friendly and and always on time. We LOVE terminex!

I would not recommend this service to anyone! My husband and I purchased a year package costing a fee every quarter when the service is to be conducted. I would receive an email stating when the tech would be out. No one showed up on the time and date indicated by the email. I would call the office in Springfield and they would send the complaint to whomever to review and to expect a call back. No one responded.I received an automated call and an email stating that service would be conducted on a specific time and date. My husband and I were both home for the holidays during the said time of service and never seen a tech on our property. However, when we once again contacted the office to file another complaint, she advised that service was conducted at a much earlier time that day than scheduled. We didnt see anyone on our property all day. Not a knock at the door, my three dogs didnt bark, but some illusive tech was at my home and conducted service. We have yet to receive a response from the office in three days. I will not be using this service again. Absolutely unprofessional!

Had a bug problem they have been out twice and the problem is still not solved but customer service was great

My home is bug and rodent free!

Great representative! Am not qualified to judge the overall value (quality + low price) compared with Terminex competition.

I always get an e mail, and phone call prior to my service. I always get a call and e-mail verification after the service is completed. Not just from corporate, but from my personal guy. I love the level of service and the peace of mind I get from Terminix.

I originally had a great experience with them for over a year up until this last quarter when I received a bill for services not rendered. I was invoiced for a job that was never done or completed.

People like Kevin Agan and the guy he was training are what make this a good company. Overall the bugs are getting taken care of for the most part. Mostly Id say its the sticky traps that are winning the war. What makes Terminix a good choice is the quality of people they send out. Kevin walked the house, answered questions, made suggestions and update all the traps. The biggest thing you have to fix as a company is that horrible scheduling process. Your web site and call center DO NOT get info to the people. That would be the reason Id switch to someone else. Its not fair to your boots on the ground that they have to deal with crappy scheduling software that doesnt pass on the requests of the customer. Im a 30 year software IT developer, you can make it better.

Too bad you cant give less than one star! I am so frustrated with this company right now. Our tech was over 1 hour late for our initial appointment. In addition, he did not complete the service because he said he didnt have everything he needed. He tried to get us to pay more for the services than the call center originally told us (after telling us that he never upcharges his customers). We set up a day and time frame for him to come back to complete services as well as start a new service at my moms house because the parts of the initial service that were actually completed were good. The day of our visit comes around and he never shows up. In addition to that, my online account showed charges for initial services at my moms house for work that was never done. At this point, I have had it with this company. I called the call center to cancel and get a refund because I am not 100% satisfied, but because the charges are for initial service, we have to wait for the local branch to call us back. Its been over a week and still no call. I called this morning, and the lady tells me they have escalated the issue to regional and I might receive a call today, but it will probably be tomorrow. I asked what I am supposed to do when they dont call back, and she tells me that if for some reason they dont, call them back again and they will escalate it higher. This is the shadiest company I have ever seen! I called the tech, but surprise, surprise, his phone goes to voicemail. I left a message telling him I would like his supervisor to call me ASAP. Apparently there isnt even a person at their physical location in Springfield, so I cant even go up there to talk to someone! I am fuming!UPDATE: A year later and I am only marginally more pleased with their service. They dont keep appointments that are set up, or just come on the wrong day. It is almost impossible to talk to anyone about the problem because the office closest to you never calls back, even when they say they will. I should say I am very pleased with their products and actual service because what they use works. Their customer service, on the other hand, is completely awful.

Called Terminix. Asked about bed bug services. We asked about various ways they had to get rid of said pests (methods matter as we have an 11 month old) they would literally not tell us anything. All they kept saying is there needs to be an inspection. They wouldn’t transfer our call so we could talk to someone else. We took our business elsewhere, where they were willing to actually talk to their customers. They were very rude. I’d give less than one star if I could.

Termini has done a great job for me and will continue of getting rid of unwanted bugs from my house!

I contacted Terminix on 03/16 to schedule an inspection. The Terminix representative scheduled the inspection for 03/18 for a two hour block of time. After waiting over thirty minutes into the scheduled appointment, I called to confirm that my appointment was still on the schedule. The Terminix representative told me my appointment had been rescheduled for 3 days later for a 8 hour window and they could not provide a more specific window until that day. They seem to think I could miss an entire day of work to accommodate their schedule. I was not notified of the schedule change so I canceled my appointment as I felt if this company couldnt notify me of a schedule change, they didnt deserve my business. To bad the rating system wont allow minus stars!!!!!!!!!!!!

Technician is now an hour late past our appointment window. My sister has been on hold for nearly an hour before any one picked up.

Expectations were set early. Fast and friendly customer service. Technician was very informative.

We’ve been with Terminix for about 9 years now... the professionals they send out to treat our home are always just that, solid professionals.. PLUS.. we literally NEVER have any crawlers in our home. We couldn’t be happier!!!

Very professional service. If pests are not completely taken care of the techs will come back in between quarterly services and remedy. Trustworthy service techs.

I called last Monday and scheduled an appointment for the following Thursday for treatment, I was told someone would be here in between 8-12. I checked online and Wednesday still had the appointment for Thrusday. Thrusday I checked online about 845 am and my appointment was pushed back to Friday, I wasnt called and notified of this. I called 2 different numbers after waiting on hold for 30 minutes I finally spoke to someone. She tried calling the manager for my area and wasnt successful in reaching him. She told me to expect a call from him or someone in my area in the next hour. I never heard from anyone, about 1030 am I received an email starting the technician was on his way to my house. I had to call my husband and make sure he was home since we were told someone over the age of 18 would need to be there to sign a paper to consent to the treatment. Well about 11am the technician (Ryan) arrived to my house. He told my husband he seen some interesting emails so figured since he wasnt too far hed come check it out and see what was going on and he didnt have my husband sign anything stated we already gave permission verbally which is why the calls are recorded. Ryan showed up with no knowledge of why we needed someone out. Before Ryan left he told my husband to specifically reach out to him if he has any questions. Well my husband called him that night and the call was forwarded to voicemail. My husband tried calling two more times on friday, Ryan finally called him back and was able to answer the questions he had. The communication this company has with their clients is lousy and I will definitely not use Terminix anymore going forward.

Absolutley horrible, dont ever come out when they are supposed to. Its a different guy every time they do come out. Getting someone on the phone is a miracle, especially after being on hold for 30 min. Paying for the quarterly post control is a joke. Never again with I use them

I cant give lower than 1 star, but I would if possible.For one, I had them out almost every week for a number of times, and nothing helped. I got conflicting information on what they were going to do to help with our problem.And the worst part, when I still had just under 30 days left in my contract, and I called them to schedule a simple spray at my new house (which I thought was included), they automatically renewed my contract and charged me. And then argued with me about giving me a refund!Do not use them!!

Tyler provided excellent service.

A+ people who do A+ work.

I liked the way they were set up with progressiveness and courtliness and willing to answer any questions and kept in touch with you on any delays or problems....

Love our Terminix guy, David S. Goes a fantastic job, is very professional and personable!! Always does a thorough job and is on time!

Good luck getting these guys to come back to redo a bad job. They wont even return your phone calls. Weve been with Terminix for nearly 25 years, but are now shopping for a new service. This place now has the worst customer non-service I have ever experienced. Wish I could give them less than one star.

Do not be tricked into signing up for a year worth of service, they make it sound like youre only paying for a month or three, but they put you in a contract for a full year and if you try to cancel its the same amount as you have to pay for the service.

Very professional and very polite

They did a great job of changing scheduling to a time that worked well for me.

Theyre always helpful and right on time.

Terminix did a professional job on my home. Fine people!!!!

Great service and guy was super nice !!!

Dave Starkey did a particularly good job both inside and outside.

Called to speak w/someone about a concern w/mold spores between floor joists which Terminix found in December 2015. After calling and being put on hold for more than 10 minutes after each of three attempts to speak w/a live person, I then figured this was either a non-existent business or they didnt care about their customers. Regardless, I can definitely NOT recommend this franchise location to anyone wanting professional help.I purchased the annual insurance package for termite protection. They were supposed to re-inspect four times/year, including an inside the house inspection. Theyve NEVER re-inspected our house unless we were re-financing and then they had to. They told us a bunch of lies and are perhaps the worst company with which Ive ever dealt.Do NOT use this company. Theyll say anything to get your money and they arent customer friendly at all. The person that answers their phone only knows how to put you on call . . . probably so she can get back to playing Solitaire.

Scheduled a free inspection online no one came but a different man did call hours later to let me know that the guy who was scheduled to visit my home did not come to work and to see if I needed to reschedule I ended up calling another company

From the salesman to the service tech, we were very happy with our service

Where to start? Our 1st appt was rescheduled due to customer service double booking. So we waited patiently for another date. The tuesday before our friday appt we got a call to tell us they had to reschedule again! They moved our appt to Wednesday. A day that no one was able to be home. We wanted the plugs and not the trench. Guess what we received? The trench. The technician blamed it on the sales person.My back porch now has holes drilled in the concrete and since they came out when they werent suppose to my dogs were out and they have concrete dust and probably poison on thier feet that theyve been licking off all day! Dont waste your time with this company. They dont seem to care about customer quality.

Great....

I left one star because i have to. They have not showed up to two appointments without any notice at all. They havent taken care of the pest problem in the least and we may loose a sale on our house because of it. I am in shock at their customer service and I will never recommend them to any one. I have done more damge to the pests with walmart posions.!!!

Poor customer service. Constantly gets everything from appts to billing wrong.

My salesman was very knowledgeable and professional.