Some of the worst service I have ever seen and thats really saying something. Internet constantly goes down with no explanation. Even if you call in and you are lucky enough to get someone on the line no information is provided. Cant wait to not have to use them.

This service is best ONLY for business use. Rental properties are trying to offer it to their residents. It is a huge waste. The service is sub par. It does not get the speeds offered. If you want to connect multiple devices, you WILL need multiple outlets for the ethernet cables or a splitter of some sort. Customer service is sad and inefficient. TLC properties recently took on this “service” for their residents. Many of whom are college students. It’s a train wreck. In conclusion, don’t bother. This company is not ready for anything.

Dont know about their service, but price/speed/quality ratio is great. Unfortunately they do send out copyright infringement notices when you download some free copyrighted content using BitTorrent protocol.

THEY ARE CITY UTILITIES!!! JUST ANOTHER ASTRONOMICALLY OVERPRICED AND UNJUST MONOPOLY. I NEED INTERNET FOR MY CHILDS RIGHT TO AN EDUCATION. I WANT HER TO HAVE A BETTER CHANCE THAN I HAD. TO MY UNDERSTANDING THIS IS BUSINESS ONLY INTERNET BUT ITS STILL BULL$***!!! I try to find a FAIR price for my child to simply use a laptop and EVERY company rerouts me to MEDIACOM!!! How do you think I found THIS site???!!! SpringNet is just another name for CITY UTILITIES. PERIOD. STICK ANOTHER KNIFE IN MY DAUGHTERS BACK. THANK YOU VERY MUCH FOR YOUR FAIR and AFFORDABLE SERVICES.

Ive coordinated and recommended the installation of Springnet for several locations. The service is quite reliable, planned maintenance is always notified well in advance. This is not a typical consumer level ISP, this is fiber services built out and deployed directly to your facility for mission critical applications. As such, if you are a residential customer this is not for you. If you are a business with an IT department or a have a network management company on retainer, you wont find a service around with as low a latency and as good an SLA as Springnet. If youre not in an area where build-out of Springnet is viable (no nearby fiber to tap) or your needs arnt quite as industrial, then Wide Open Networks would be a good second choice if youre within their signal footprint.

Terrible service. They dont return phone calls or answer the phone half the time. Dont believe me? Try calling them. They are 90 days out for new installs. Thats right...you have to wait 3 months for new services Why would anyone do business with these people? It is ran EXACTLY like city utilities/DMV. They dont care about your business b/c it does not affect their paycheck.

I cant blame a bad rep for everything. The rep said I had no authority to be calling, because I live in an apartment and only the manager can call. With that being said, she was awful and so rude. On top of everything she did not point me in the right direction of who to talk and didnt give me any information.Since that day, i posted a negative review. Ive recieved 3 calls from their company since, trying to resolve my issue listed on the review. I wasnt able to answer the calls Unfortuently, however, the issue seems to be resolved over the past few days and i appreciate this company doing their best to solve my issue after the rep was extremely disrespectful.