I tried very hard to give these people my money but their sales prevention department was working overtime that day. I wanted very badly to rent a piece of equipment however after many attempts to reserve a trencher I was repeatedly denied a reservation. They literally wouldnt work at all with me. I took a leap of faith and borrowed a trailer and truck, called right back to see if they would at least hold it for me as I drove an hour into town to get it. No answer, 10 minutes on the switchboard and finally can we take your number and call you back. No call back. 30 minutes later I call back only to be informed that the piece of equipment I wanted was rented out a few minutes prior.Hey corporate, heres some advice. Look to how professional rental companies run their business, they let people make reservations. Because of this idiotic no reservation policy blowing my whole day It will be a long long time before I step foot in your store again. I would say you stepped over a dollar to save a dime but you didnt even do that, you just turned away business. If I was allowed to make reservations I would have been there when you opened, had it back in 4 hours, and you could have rented it out twice!

Home Depot is the best but the guy in tool rental is absolutely the best. Ya its me lol. I do love helping people with their needs and projects.

Beware getting the extended coverage on rentals. Youre better off renting elsewhere.