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Suttons
1926 N Peoria Rd, Springfield, IL 62702, United States
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JA
Review №1

Our salesman, Chris S. was great to work with from start to finish. The crew was courteous, hard working and professional. Great experience, I am planning on using Suttons again for other projects we have planned. Highly recommend them for any home project.

Sa
Review №2

Working with Suttons was the best of both worlds! Its a local business, so its easy to get in contact with people when you need them, but its also not tiny, so they have effective systems and enough staff to keep everything on track and moving along. Communication with the team that worked on my deck was great and they eased all my concerns and answered all my questions. I knew what was going on all through the process. I cant wait to spend some time this summer on our new deck!

Ch
Review №3

Suttons did an amazing job. When they were finished there was no mess to clean up and you couldnt even tell they were there. The crew that worked on our house was phenomenal.

Da
Review №4

I am incredibly grateful that the Suttons team took on this giant mess of a job. Melissa, Mike, Chris, Tim, Jack, Caleb, and Tripp were fantastic. Reliability, workmanship, honesty and integrity are second to none at Suttons. Mike spent more than a year working on the details and bringing numerous experts over to discuss a phased remodel of our kitchen, bathroom, mudroom, foyer, front porch, laundry room, upstairs landing and hallway. He responded immediately to every single message, call and panic attack we had over this prospective job! Once the job started, Melissa, our project manager, was all over it. She was willing to make last minute visits anytime we had questions and checked in frequently. There was a sense of urgency to do the job efficiently and perfectly. She was PHENOMENAL!! I remember Mike once saying, Your house should never look better than the day we finish. He and Caleb went through our house like it was their own when the job was nearing the endpoint. It meant the world to us that it wasnt just a job to them.That sense of pride in workmanship and importance of customer satisfaction is why we will work with Suttons on the next phase of of this whole house project. We felt like we were the most important customers in the world. Chris is my hero - he was here every single day, parked outside our house before 8:00 a.m., waiting for the clock to strike so he could get inside and start working. He, Jack, Tim and Tyler spent countless hours getting the walls and ceilings, exactly like we wanted them. The texture of the ceiling was off-the-charts important to us and I know we were picky. No complaints, no impatience . . . they just made it happen! Everyones communication, kindness, patience and attention to excellent work were second to none. Weve worked with a lot of contractors - I just cant imagine working with anyone else. Even the little things that were big things to us - making sure gates were closed so the dog didnt get out, being as quiet as possible while our kids were in virtual classes - Suttons has a team of great people, not simply employees. It was just a joy getting to know all of them and were thankful we have contractors we trust and value. Looking forward to the next phase with Suttons!

Ka
Review №5

From the beginning our experience was great. Andy was helpful with getting everything set up and it was nice that there was a financing option available! Great company and very pleased with how our roof turned out!

Be
Review №6

Andy was great to work with. He took the time to explain the process and was there to answer any questions I had.

AJ
Review №7

Sutton’s was top notch from start to finish on our house! Andy was great to work with and huge help in working with insurance and getting us a estimate. And then Greg and the entire crew were awesome to work with during the reconstruction of our house after the tornado. Super professional and willing to answer any questions we had along the way. I would highly recommend them and to make it better they got our house done about 3 weeks before they originally estimated they would start on it.

Gr
Review №8

My wife and I were very impressed with the roofing crew who worked on a very hot day. These men are respectful and professional workers. I think we chose well with Sutton’s. I highly recommend this company.

Ka
Review №9

This rating would be 10 stars if that was possible! My husband is deployed and he wanted to have all the work done before he left so that it wasnt solely on my plate. Unfortunately, because of supply shortages and the weather, our project couldnt begin until after he left. However, from the first phone call to the final payment Suttons had me resting easy. They did what they said they would and showed up when they were scheduled every single time. Our house went from being a dingy, cream color (think smokers teeth) with unremarkable siding to a stunning, modern dark grey with impeccable white trim and gutters and a roof that I no longer worry about. We had two solar tunnels put into our livingroom that have transformed the space from being dark and small to bright and light. Huge kudos to Adam, our project manager. He is friendly, professional, courteous and knowledgeable and was eager to follow up with me on my concerns over even the smallest details. You should request him for your project! I cannot express my appreciation enough. At times being a military spouse has its challenges but this was a piece of cake. Just wait till my sailor gets home to see it!!!Thank you Suttons!!

Re
Review №10

We are very pleased with the new siding Sutton’s has installed for us. They were easy to work with from start to finish. The team who put up the siding was efficient and got the job done in 2 days. Big thanks to Andy for explaining everything and getting us set up and a bigger thanks to Adam and his team for doing a great job.

Di
Review №11

Thank you to Suttons for the excellent job on our kitchen remodel. Melissa designed and managed our project. She was wonderful to work with from the design process to the finish. Andy our carpenter worked on our home as if it was his own, always giving attention to detail. All the other trades involved: plumbers, electricians, ceramic tile, countertop and pantry design were all professional and took pride in their work. As a result we have a beautiful and functional new kitchen!

Br
Review №12

They did a great job on the roof. Over and done 2 days!

Na
Review №13

We had suttons come and finish the rest of our basement. We have a 7 year old boy and they were really good with him. they all were really nice to the point that my son was really sad when they werent going to be coming when they finished. every worker was very professional and worked very hard to make sure everything was perfect to what we wanted. I highly recommend them to anyone needing work done.

jo
Review №14

Had my roof done with suttons they did a wonderful job with my roof and the clean up the project manager was very good with answer questions that I had totally satisfied with the work they have done I would recommend them to anyone

Iq
Review №15

Suttons your employees were very nice . Im very impressed with your work. Mike M. was an outstanding salesman . He suggested but never once insisted what he thought was the only way. Never have I had such a great experience with a salesperson. The project manager was very thoughtful letting me know what was happening at all times. Joe S. reassured me all work would be to my satisfaction as there was a problem with paint which was not a fault of yours or mine. I am very happy with my experience an would and have recommended your company and employee Joe S. to my friends and everyone who has been inquiring about my work on my home. Thank you Suttons for being a terrific company. with honest caring employees I cannot say enough good about Mike and Joe they are incredible. Thank you from a very satisfied customer Janet W.

Mi
Review №16

I just had Suttons install a new roof, gutters with gutter guards, a new window, siding on half of my house, and repair of a hole in the ceiling of my garage after a huge tree fell on the house. Beginning with the salesman, Andy and continuing with the project manager, Joe and the entire workforce, everything was handled very professionally. These people really know what they are doing and it shows in the quality of their workmanship and courtesy to their clients. I cant say enough good things about how they all treated me and my property. Thanks guys and keep up the good work!

Ca
Review №17

Suttons did an amazing job with putting new gutters on our 1905 house! They put brand new soffits and fascia on the house along with gutters, downspouts, and gutter guards and they replaced any problem boards along the way. They completed the job quickly and neatly. I was always able to get ahold of them if I had any questions or issues. They were upfront and honest about any problems they ran into throughout the process and were amazing at finding quick solutions! I will be working with them again in the future!

Ti
Review №18

Max was outstanding guiding us through the process of the decisions necessary for a replacement roof. He helped us choose the shingles offering us the latest styles which we chose and love the look. He laid out clearly why we would be getting a top quality roof walking us through the pieces that would deliver that end result.Adam, our project manager was outstanding as well, was connected with the job each day talking us through the install and all the details. His follow up and patience were very much appreciated. He is a true professional.The roofing crew was awesome, incredible work ethic, friendly and clearly professionals at what they do!We would recommend Sutton’s to one and all without hesitation.Thanks to Max, Adam and crew for taking the edge off of a daunting project.Sincerely,Tim & Patti Fink

Ma
Review №19

We recently decided to have Suttons replace our roof and windows in our home. We were impressed with the sales presentation and the GAF Gold level warranty. We were also pleasantly surprised at the total cost of the project. But in the end, we were even more impressed with the team that came to evaluate our home and complete the work on our roof. Essentially the roof was completed in two days of hard work. We had no issues at all, the project was clean and employees extremely respectful of our property. This organization knows how to plan for a project and get the project completed in a timely fashion. We are looking forward to the second phase of our roof and window project.Matt and Chris Brue

SD
Review №20

Good quality work. They had the project done when they said they would have it done. Would definitely use Suttons again.

Da
Review №21

After having water damage to baseboards and some cabinets, Sutton’s came and took care of everything. The guys that came out were friendly and hard working. Everything was explained in detail and we were kept informed of all progress. I have already inquired about a second project.

Ki
Review №22

Attentive to detail and responsive to professional follow up to ensure satisfaction of job completed.

br
Review №23

The team at Suttons were great! From my consultation with Mike to Adam running the project and Tripp keeping me advised as well, there was never a lack of communication nor follow through.Having been in customer service for over a decade, I definitely appreciate the fact that they were updating me throughout the projects of a new garage roof, trusses n all, and a deck addition to my house. Thank you guys very much.

Sa
Review №24

Great company with a great crew. Incredibly fast and thorough. Site manager, Adam was on top of everything. My new siding by Sutton’s looks great!

Ja
Review №25

This project consisted of the replacement of windows and two exterior doors. Adam did a great job overseeing the work, Rob and Chris did an excellent job installing the windows and doors, The project was delayed through no fault of Suttons. The high volume of construction work in 2020 caused raw material delays. Through out this time Trip kept us up to speed on what was going on and moved quickly to get our work schedule once he got a firm delivery date. The installation by Rob and Chris was excellent. They kept the work area clean and did a very professional install. Proof of this was at the end of the work a detailed inspection came up with no punch list items.

Sc
Review №26

My roof received hail damage and my insurance company gave me three companies that they recommended. I chose Suttons based on their reputation of good work. Andy, Suttons salesperson, was knowledgeable and made the process of working with the insurance company easy. He explained the process step by step and went over warranty details in depth and was able to answer all of my questions. He also informed me that there was a $250 rebate available to veterans from the shingle manufacturer available, which I took advantage of. Thank you to Suttons, Andy, and the crew that put the roof on.

Ry
Review №27

I cannot begin to thank Suttons team and Adam Schrock for the quality of work performed. From start to finish, I always felt that initial contact with Suttons was handled almost immediately. The in-home consultation was performed quickly and Suttons left me feeling confident that we made the right choice. We had roofing and siding done in back to back weeks. Adam greeted me almost every morning with an update on the project and his team delivered. Anyone who chooses another company over Suttons is crazy. Highly recommended. Thank you Adam and please extend our thanks and gratitude!

Jo
Review №28

Sutton’s installed new sliding doors for our patio in November 2020 and we have been very pleased with the results.The two-man crew arrived promptly at 8am on a Saturday morning and quickly had a protective barrier set up in our family room as they proceeded to remove the old doors and install the new ones. Once they were done, they did a thorough removal of any debris and cleanup both inside and out.Most importantly, they demonstrated the features on the door and advised leaving the door closed for a few days to allow the doors to properly seal.The entire process from the first home visit and estimates to the final install was conducted professionally and all of Sutton’s personel were friendly and helpful with any questions my wife and I had.Most importantly, the quality of the products and the skill of the installers is measured by not only the appearance, but the functionality. Our family room has been much more comfortable and warm this winter and you definitely notice - or, rather, NOT notice - the cold air seeping in through the cracks of the door frame. The new doors have made a big difference in enjoying our time in the family room.Thanks again to everyone for Sutton’s for improving the Crainstead!

t
Review №29

We are very pleased with the quality, service, and professionalism that Suttons provided while remodeling our master bath. Todd W. did an excellent job making our bath into a beautiful spa. Thanks, bunches!

Wi
Review №30

Job well done, have had several good comments about the new roof. Thanks to Brian, Chris, Luis, and all the crew.

Ro
Review №31

Daniel, Joe, Rob and Jeff did amazing work at our condo. We had a new, very large, picture window replaced, there was nothing normal about this project; they were very meticulous every step of the way from beginning to end. We asked them to do what other companies were saying was impossible; we cant thank them enough for going above and beyond to do what we asked of them without cutting corners. The team also repaired some structural damage to the back of our unit, the work was top-notch. I cant say enough about how pleased we are with the quality of work and customer service. They truly make you feel as though you are their only customer, going above and beyond to make sure you are 100% satisfied with the job before they leave. We will definitely call them for our next project. Thanks a million Daniel, Joe, Rob and Jeff...you guys ROCK!!

Ma
Review №32

Highly recommend. They did a great job and roof was complete in less than 2 days.

Ba
Review №33

Outside Painted, installed siding, gutters, windows, basement block windows, drywalled, closed in windows, inside painting for Janet WickerSalesman Mike was courteous and very open with details on project. Did not push for extra work. Listened to needs and made sure everything was set up as I wanted.Project Manager Joe had the best personality!! Very friendly, very helpful, very thorough, most importantly very trustworthy!! He made sure the job was done and up to the standard that you would want when you hire the work done!!The end result of the project was EXCELLENT AND BEAUTIFUL!!I WOULD DEFINITELY RECOMMEND THEM TO ANYONE THAT NEEDS WORK DONE!!JOB WELL DONE SUTTONS!!! THANK YOU SO MUCH!!

Jo
Review №34

Suttons did a great job on our gutters.

Da
Review №35

36 years in our house using Suttons. We next had them remake a house for our sons use during medical school. That was roof, windows, doors, siding and interior reconfiguration. The before/after pictures speak for themselves for why we are so satisfied. We like that flashy-painted Suttons pickup driving around Springfield and especially the guy behind its steering wheel. We wont call anyone else for home repairs/updates.

Ba
Review №36

Suttons did a great job renovating our screened porch. Brady, Jason, Jamie, and Charlie were excellent to work with. Chris was very helpful with planning and ideas. We are very pleased with their work

Br
Review №37

Very professional. Rob and the guys quality work. We absolutely go with Suttons again.

Ka
Review №38

Sutton’s recently added a four seasons room to our home. The room is beautiful and the workmanship was great! The crew was very knowledgeable, friendly and cleaned up every day after their workday. They did all of the electric and flooring. We are enjoying this room even more than we expected. We wish we had done it sooner. I do highly recommend this company. I hired them them because of a job they did for my daughter. They sold me then because of how well they did on hers.

An
Review №39

Most professional company we have ever dealt with. Got an immediate appointment. Many companies dont even call back. Quality of work exceptional. Everything they told us was true; schedule, process, billing, etc. AND they did not come up with any added costs. Exceptional company. Highly recommend!!

Je
Review №40

We have used Suttons before, we had gutter guards and some small roof re-shingle. Always do the work very well, clean up after themselves and we are very happy. I cannot recommend them highly enough. I will use them again.

Jo
Review №41

Our roof, house and garage, was installed on 24 June 2020 in one day. Luiss crew were very efficient and hard-working. They started at around 7:30 am and finished both the house and the garage at 8:00 pm. We now have the best roof on the block because of this crew. The sales representative, Andy, was very professional and thorough in explaining the job and the materials used on the roof. Communication from Suttons was first rate. We plan to look to them for our next project: remodeling the kitchen.

Sh
Review №42

We worked with Jason at Sutton. He was awesome! He went out of his way to get us multiple options and a well-organized bid package. He was also willing to meet us on site multiple times to walk around the property and explain the details of the process. He was super responsive and professional. I would and have, recommended Suttons and Jason for someone looking for siding companies.

Ja
Review №43

From start to finish the Sutton team exceeded our expectations. Our project manager, Joe, was attentive to all of our needs during the restoration, which included a new roof, all new siding and repair of damaged drywall in our garage due to leakage following a hail storm in May. All members of the Sutton team exhibited professionalism and attention to detail. I would wholeheartedly recommend Suttons for all of your home repair/restoration needs. Will certainly call upon Suttons in the future for additional work if the need arises.

Je
Review №44

UpdatedI had a roof leak about a year and a half ago and hired them to resolve the problem. It took them about a month after their proposed start date to get going. I had them replace the half of the roof that the leak was on believing that they had some knowledge as to the source of the leak. They charged me more money in the end then the estimate they provided. After the finished product water was still coming into the house and I was informed to not worry it was covered under warranty. Then I was told that the water originated from the other side of the roof. So we complained and they came out and it was seemingly fixed until the following winter. Upon investigation, we found that they had nailed a 2x2 tarp on the other side of the roof. The tarp had completely deteriorated. Ive put at least 25k into Sutton over the years. Ill never use them again.update..I had work done more than ten years ago (windows, porch) before the most current time which was in wifes name. To be clear though, all I wanted was the side of the roof with the leak on it to be replaced. The whole point of me doing this was to get rid of a leak. Job number 205619.

Lo
Review №45

The roofing crew did a fantastic job. They went above and beyond to get the job done. The gutter installers also did a beautiful job. We barely knew they were here. Andy was great steering this project to completion. Always accessible and responsive. Sutton’s should be proud to be able to field such knowledgeable people.

Ka
Review №46

Last year they did the roof on our garage. This week they did the roof on our house. Great people to work with. Their roofers are unbelievably hard workers, very efficient. Brian was our project manager and kept us informed every step of the way. Great job!

na
Review №47

They did great work and had my roof stripped and reshingled in just over a day. Only reason I didnt give 5 stars was they were sometimes slow about returning calls. Other than that I would definitely use them again.

Ka
Review №48

Sutton’s communicated very well with me and kept me in the loop during the entire process. The jobs that I contracted them to do were completed on time and it looks great! Luis’ crew was hard working and efficient. Knowing that storms were forecasted for the next day they worked until dark to get as much done as possible!Andy was friendly, helpful, and knowledgeable.I’m one happy customer.

Ke
Review №49

Great company to work with! Finished in one day!

Gi
Review №50

I had a roof contract with Chris, and when I saw water on my floor from my leaking roof, I sent him a text . He set someone up to start the following week.Billy came from 2 hours away to do my roof. It was in awful shape. Poorly done, layers and layers of mixed kinds of roofing. I had to have pretty much new plywood down on the whole roof due to rotting wood. Billy worked long hours. Was very friendly and showed me what he had done and what had to be done and how it was done.I had some shingles, but mostly rubber.I was quite impressed with his work ethic. Hard to find these days. I am quite pleased with the finished product!! Great job Chris and Billy!!

Da
Review №51

We had a sliding door replaced from our great room to our sun porch. Adam S.’s team was excellent. They were polite, professional,conscientious and hard working. They paid great attention to detail and satisfaction and cleaned everything up when finished. If needed, I would certainly contact Sutton’s and even request this group again. You were recommended by our contractor Jeff Wolff. It seemed pricey until we saw the expertise and difficulty it required. Sutton ROCKS!👍😁

Fr
Review №52

Joe Shryock and his crew was very professional. They did an excellent job on putting on our new roof and gutters, new garage door, and replacing some damaged siding panels. We’re very pleased with the finished product!

Ca
Review №53

I had my roof replaced, new siding,gutters,drain spouts,and 3 new doors installed.As my salesman, Mike M. was very patient and explained everything thoroughly. Adam was the project manager. He was great. He was professional,kind, and attended to detail. When I had an electric problem he called an electrician immediately and took care of the problem.He is very conscientious and bought me new garbage cans when the roofing workers accidentally used mine. He always informed me what was going on. His team , Mark and others, were easy to work with. Now I am just waiting for my shutters to be put on. I realize COVID has slowed everything down. Thank you Suttons

Gr
Review №54

From start to finish we could not have been more impressed with Chris, Adam, Rob, Eric and the entire Sutton’s crew. We had windows, siding, soffits, fascia and gutters replaced on our home and the work was performed in a timely fashion and done to our complete satisfaction. The experience of the Sutton’s team was obvious as they were able to improvise solutions on the fly to satisfy our every concern. The follow up on questions or issues was absolutely outstanding. We would not hesitate to use Sutton’s, and certainly intend to, for any future projects. A big thank you to all the guys for making what could have been quite stressful so easy!

Pa
Review №55

I had the pleasure of working with Robbie on a complete roof replacement. He was very good to work with. Very responsive to questions and follow up work to finalize the project. Went out of his way to assure I was satisfied with the work that was done.

SC
Review №56

We couldnt be more pleased with the new siding that Suttons completed for us. Chris made the sales process easy and explained everything upfront very clearly and their pricing was very competitive. Then Adam and his crew took over for the install and that couldnt have gone any better. Not only was the work done extremely timely, they did a fantastic job at all of the details and made sure we were very happy. We would definitely recommend them and will be using them again for future projects!!

An
Review №57

You are so fortunate to have Mitch and his team working for you. They are so helpful, nice, accommodating, you name it, they were the best. I truly enjoyed them. They were above beyond. Thank you for sending them to do my home. I am thoroughly pleased. I miss all of them much. They were some characters! Sincerely, Annetta Calandro

Ti
Review №58

Andy was great to work with on a new roof. The crew was professional and efficient.

Br
Review №59

Really good and knowledgeable staff. Happy with attention to my siding repair needs.

Fr
Review №60

I wanted to thank Suttons for the excellent roofing job replacing our home shingles. I was surprised how quickly and efficient the job was completed. I was expecting a two day job; but, the old roof was removed, the new roof installed, cleaned up and gone by 4pm same day. And, I would like to do a special shout out to Andy for bringing this together and Greg and his team who were very conscientious and listened and followed through with my request. Thank you!

Jo
Review №61

Suttons has provided excellent service for various projects throughout the years. True professionals who make each project a pleasant experience overall, even when unforeseen problems occur (which has been rare). The quality of their work is outstanding.The most recent project involved designing and constructing a deck to include lighting, an awning, and a ramp for wheelchair accessibility. We knew the finished deck would be nice, but it far exceeded expectations and is absolutely GORGEOUS! Rich was great to work with as project manager, and his team did excellent work. Brian (one of the work crew) was very considerate in asking about alternative designs for a couple aspects of the deck. At project end when temporary glitches occurred with the lighting operating system, Rich provided frequent status updates about the replacement parts, and then personally resolved the mystery of control boxes that seemed to have minds of their own. Would definitely ask to work with Rich and his work crew again. Highly recommend!

Br
Review №62

Andy, Brian, and the whole crew were great! The work was excellent and everyone was polite and hardworking.

Ja
Review №63

My fiance and I are new to Springfield, yet we decided to buy a house that needed A LOT of work. Much more than we knew. Thankfully, our friends suggested Suttons. We have worked with Rich, primarily, and he has been the absolute best when it comes to communication, budget consideration, creative resolutions, and sometimes an unexpected therapist. They not only fixed our roof from a prior, unfinished, demolition, but they redid the entire ceiling to make it a livable space for us. They even cleaned up our mess when cleaning up theirs!!! (Im so surprised by this because there are other companies doing work on some other projects that leave the mess for me!)Suttons took no time and they absolutely listened to our needs and budget. So much so, that we called them back to do our siding and some other interior requests. Thank you so much Suttons for hiring responsible, considerate, employees and helping us build our dream home.

Ms
Review №64

Suttons replaced my roof and repaired my garage and ceilings. They were perfectionists, were not intrusive at all, and worked easily with my insurance company. I would recommend them to everyone!

jo
Review №65

I would love to have given this company 5 stars, but I have to be honest when I write a review. I felt confident in my choice of choosing Suttons to replace several exterior doors and to update my two small bathrooms after having researched and read all of the positive reviews. I was new to the area, just purchased a home in October and made an appointment. I met with Chris on October 28, 2019 and ordered new exterior doors (for safety reasons... I also had order placed for a two new tub surrounds that would include removal of popcorn ceiling and painting two small full baths. I paid the down payment by check which was cashed by the company on October 29, 2019. I was told the doors would need to be ordered and hopefully be installed before Christmas and that each bathroom would be completed in a one week time frame with the stipulation that I would need to have one full functioning bathroom at all times. Fast forward to January 2020. The job was to start on January 6, 2020 and should take a couple of weeks to complete the job. Remember dead of winter, front door to be replaced, interior garage door to be replaced, exterior screened in porch door to be replaced and a new patio door, along with the installation of two new /shower tub units in each bathroom. I must say I was impressed with how friendly and professional everyone was, however the original work that was done in the bathrooms was sub-par to say the least, from equipment being left in one of the tubs causing damage to the shoddy paint job. Lets not forgot the door knob that didnt belong that didnt have a key and had to be reordered. It was one set back after another and it became increasingly frustrating... The real kicker was when they removed the tub in the second bathroom before connecting the new one in the first bathroom...because they didnt have the correct parts and then they just left saying the plumber would be out in a couple of days... grrr!!!! Needless to say Rich got an unpleasant phone call from me, but he was a gem and made all things right in my world by making sure I had a functioning tub that night. Rich is extremely patient, professional and has exceptional customer service skills. My project was finally completed February 28, 2020, which was several weeks past the two week time frame... I do understand that there are circumstances that occur that are beyond our control, I also know that it is difficult to find qualified craftsman to do the type of work that Suttons is known for, but it was definitely an experience that I do not want to encounter in the future... While I do love my new doors (the guys installing the doors did a nice job) and the bathrooms ended up being beautiful , big thanks to Jimmys skills, I am hoping that Suttons will try and be more forthcoming with their customers at the time of the sale/order so they are made fully aware of the actual time frame that it will take the company to complete a job, not over book/over sell and hire qualified people to do the quality job that they claim to be known for. Again, big shout out to Rich for keeping me sane and working to remedy the issues and for Suttons with regard to the financial aspect of the project. Honestly, I am not sure I will hire Suttons for any interior remodeling/upgrading anytime soon, however I will keep them in mind for exterior projects in the future. I respect Suttons for hiring a foreman that makes good on their word and I will always try to give second chances. Stay Safe and I wish you all the best!

Je
Review №66

We had yall install some new windows in our house and it was an excellent experience from getting a quote to frequent updates on the status of our windows and the installation guy did an awesome job and busted his butt to get it finished in 1 day given nothing was square in our old home 10/10 definitely recommend Suttons and will be using them again in the future!!

Kr
Review №67

We couldn’t be happier with the service we received from Sutton’s. From sales to installation, the whole process was easy. Adam and his crew, Rob and Jason, were amazing, hard working and enjoyable to have around!

Al
Review №68

We had Sutton’s put on a roof, add gutter guards, and install a new door. We are absolutely delighted with the results.

Ke
Review №69

Rob and Jason did an excellent job installing my window, cleaned up after themselves and it looks amazing. So happy to finally have that window replaced. Work was amazing.

Ro
Review №70

Great experience and great finished roof! From Andy during the consultation to the talented crew that removed and installed our roof, everyone was professional, courteous and efficient. We had two old layers to remove and they did a great job of cleaning up. I highly recommend Sutton’s for your next roofing project.

Na
Review №71

Our experience with Suttons from start to finish was excellent. Chris was knowledgeable, friendly, and always available when we had questions. Robbie, our project manager, and his crew were friendly and efficient. Robbie was easy to get in touch with and kept us informed when we had some slight delays due to some electrical issues. The majority of our work was completed within a week even with a rain delay. Our house is completely transformed and we have had so many neighbors stop by and compliment our new siding.

Me
Review №72

Thank you Suttons. I am so pleased with the way my home looks with the new siding. Andy was great to work with for a bid. Adam keep me informed on times and what was going on. Mitch and Thomas we a great crew. Mitch answered all my questions. It was such a relief to know my house was in great hands. I will recomend you to everyone. I will use you again. Thank you again. Melissa

Ro
Review №73

Thanks to Melissa, Andy and the rest of the crew for making our remodeling project a success. We are very satisfied with the talent and courtesy of the entire crew.

Pa
Review №74

My house now has an awesome, high quality, gorgeous new roof! From sales, to installation, to final inspection, I am thoroughly happy with the Suttons work - Andy, Adam, Luis and the whole crew did an outstanding job!

St
Review №75

Suttons always does a great job. Robbie and Chris were very timely and did the job as desired. For the sake of the review, our renovation was not deemed an emergency, so it did take 6 weeks before they were able to get us on their schedule and have our issue fixed. A great job is worth the wait, but it is something to keep in mind.

Er
Review №76

I love my new deck. It looks great! I’ve used Sutton’s for several home remodeling projects over the years, and I have always been happy with their work.

Ma
Review №77

We just had Gutters,siding ,sofit and fascia board replaced.This project was difficult because of my business being in our home. The workers were amazing.The patience,manners, respect they showed to my patrons was wonderful. Never mind the meticulous clean up. The workmanship is outstanding. I had a hard time picking the right color of siding ,Adam patiently helped me figure that out. I am so happy I chose this company! Great experience from meeting with Bruce for the estimate to end. Highly recommend!

Gr
Review №78

5 Stars are not enough!!!Conscientious, ethical sales staff! - Chris provided a clear, easy-to-understand estimate; no high pressure sales, described everything that was to be done and then patiently waited for the insurance company and adjuster to get their act together. Consummate professional!Superb quality of work! - neat, precise, crisp appearance.Excellent crews - tidy, focus, and safety-oriented - they made sure to scan the entire perimeter for nails, etc. - two crew members using magnets so there was nothing left to harm my dog or cause a problem with a mower.Other than having a stunning new roof - youd never know they had been there.Prompt response to the original emergency roof repair.Any delays were the fault of weather or the insurance company.I am already looking to Suttons for other things I need done in my home...no need to look elsewhere!

Ro
Review №79

We have had three jobs done by Sutton crews and they have been all done wellWe really like the work Andy did on our decks. All professional work.

Ja
Review №80

From the office staff to Andy and Joe onsite, we had an outstanding experience.

Am
Review №81

Andy, as well as Adam and his crew were a joy to work with. They were knowledgeable, hard-working, attentive to detail, and amazingly prompt with completion. It looks like I have a whole new house!!!

Ro
Review №82

I am always so very impressed with Sutton’s! I cannot say enough good about this company. From the moment you pick up the phone and speak with their customer service team, to the sales reps, to any of the employees, it’s a pleasant experience! As I’ve stated in a previous review..I would be back! This time it was for a full roof replacement. As expected, they did a phenomenal job! The crew wasted no time getting to work upon arrival and worked together like a well oiled machine. Swift, efficient, quality work and no mess! My sales rep, Mike McCormick, was fantastic! Very knowledgeable, experienced, patient, answered all my questions and willing to work with the insurance company to help move the process along if needed. I HIGHLY recommend Sutton’s! Thank you again for all that you do so well! Until next time Mike....

Re
Review №83

Went with Suttons after contacting several other gutter replacement companies; they have a strong presence in the community and have a reputation as a reliable, service oriented company with a solid product. Their pricing was competitive and service was as expected. Bruce, the sales representative, was very helpful and knowledgeable. The installation team was fast and efficient, with Marcus taking the lead. Overall pleased with the company..... Rebecca Hood

E
Review №84

Suttons roofing team did an AMAZING job. During a past storm we lost a lot of shingles and they were able to come out very fast to fix our roof. Their roofers were able to complete 99% of our roof in one day. I was extremely pleased how the roof came out but what I didnt expect was how well the roofers picked up after themselves. When they left, I didnt have to pick-up a mess. I would highly recommend them to others.

An
Review №85

Sutton’s is a very dependable company in that they began our roofing as expected and finished in 2 days. The work crew worked hard, fast and efficient. On completion they did a careful job of cleaning up and our roof looks great! Andy, thank you for helping us with our roof!

La
Review №86

Andy, our sales representative , was very knowledgeable and personable. The roofing crew took only one day to tear off the old shingles and install the new shingles, Since I re-roofed two roofs in the past, I was impressed that they took only one day. Would definitely recommend. First rate experience.

Mi
Review №87

We used Suttons for two projects in 2019. The first was on the exterior of the home. Siding, soffit, fascia, gutter, chimney cap, replaced a few exterior doors. The second was a master bath remodel focused on the shower. We cannot say enough good things about our account representative, Chris. The project managers Joe & Rich along with a both of their crews were exceptional from beginning to end. More projects coming in 2020 and Suttons will be included in our process.

Ma
Review №88

I would give them zero stars if that was an option. After taking time off work and spending two hours with the pushy sales guy, he left and never even sent me his bid. I called the company to follow up and was told he had left the company and did not leave any of his notes. Foolishly, I agreed to schedule another one of their sales reps to come out. Again, two hours of my time wasted only for this guy to never send a quote either. The last person was at my house over three weeks ago and I’ve still never received a quote and he won’t even return my calls. Very unprofessional and a waste of my time! I do not recommend this company.

Gr
Review №89

I’ve used Sutton’s in the past and have always been pleased with the results, so when our basement flooded and needed repairs it was a no brained for me on who to call. Once again I’m very satisfied with the results. Working with Doug and his staff was a pleasure. Thank you for a job well done.

Je
Review №90

Suttons installed 14 new Provia windows in our home this August. Max was very cautious around us in regards to the Covid problem, which was appreciated, was polite, professional and very knowledgable of the product line he represented. It took a bit longer then expected to get the windows in, but was well worth the wait.Rob and his crew were very meticulous in their removal of our old windows and installation of the new. They cleaned up after themselves and were very courteous. Their trim work, both inside and out is 1st class. Will definitely us them in future projects, highly recommend them.

Ti
Review №91

Chris was very professional and helpful with getting everything set up to fix the storm damage on my flat roof and siding. The end result was amazing. I was so impressed with them I even bought a new front door outside of the original job...and I love that too!Thanks again

Jo
Review №92

Adam, Luis, Tim and crew did an excellent job replacing my roof. It was not an easy job. Got several inches of rain the weekend after they finished with no leaks!

Ke
Review №93

With our windows getting older, SUTTONS came out and measured our window needs, gave us an appropriate estimate and professionally installed everything. Theres a most professional company whom we highly recommend.

Ca
Review №94

Suttons removed and placed a new roof on my home and it looks FABULOUS. They were so efficient and hard working it was completed in 1 (one) day. Much thanks goes to Mr. Ashbaugh he was such a pleasure to work with. I would recommend Suttons to anyone.

sa
Review №95

Suttons did an outstanding job on my roof and my sales rep Andy was great to work with. I have a 100 year old house that had 4 layers of shingles including the original wood shakes. This made it a tough and messy job but they still got it done in 2 days. This roof gives my house a whole new lease on life. I cant recommend these guys highly enough.

Ja
Review №96

We had Suttons replace all of the windows (which numbered 15+) in our house. Chris Schwertman was our salesperson. He was very nice, professional, and a pleasure to work with. He was very knowledgeable about windows and the job at hand. He spent a lot of time with us explaining everything we needed to know about the process. Joe was the job foreman and Jeff was the carpenter who actually installed the windows with help from a few other workers. Joe came out several times to check on the work and Jeff did a fantastic job on the installation! We absolutely love our new windows! They are beautiful! We would recommend Suttons to anyone! One nice reason to hire Suttons is that they are a local company and all of their workers are local. We really appreciate that. We received a great product, great price, and really great service and are so happy we chose Suttons!

Li
Review №97

Sutton’s did a great job replacing my roof and gutters on my house and garage. They inadvertently tore off the gutters on my garage which I wasn’t going to replace at this time. I called my salesman Andy and he made it right. They replaced my gutters with new ones immediately. I would highly recommended them.

Jo
Review №98

Thanks for the great work!

Mi
Review №99

I was very impressed. Andy put everything together that I needed for my insurance company and even talked to them to get things fully covered. The work crew did a great job and finished quickly.

Be
Review №100

We have entrusted Sutton’s with many of our home improvement projects; such as siding, gutters, windows, doors, painting, and a beautiful kitchen remodel and composite deck. We are very satisfied with their staff, services and final product. Sutton’s uses top quality products and the staff’s work performance is exceptional. The staff is very knowledgeable, courteous, and offer great recommendations. From start to finish, they are informative, timely, productive, and just as important, tidy. A thank you to Rich Q. for making each project as stress-free as possible for us. We greatly appreciated it. We plan to continue to use Sutton’s for futures projects.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:1926 N Peoria Rd, Springfield, IL 62702, United States
  • Site:https://suttonsinc.com/
  • Phone:+1 217-528-3911
Categories
  • Bathroom remodeler
  • General contractor
  • Fire damage restoration service
  • Handyman
  • Kitchen remodeler
  • Remodeler
  • Roofing contractor
  • Siding contractor
  • Sunroom contractor
  • Water damage restoration service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Service options
  • Online estimates:No
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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