I had an appointment at 10am this past Friday for an oil change and to have my rain guard reinstall on my front driver side. My rain guard (previously installed by Springfield Ford) fell off as I was driving on West Chester Pike. Anyway, Steve did a great job of checking me in and recommended the 15,000 miles service. I respectfully declined. First and foremost, it took them over 2 hours to complete the services. I understand, you have to heat up the old residue in order to remove it and wait for it in to dry in order to reinstall the rain guard. I had no problem waiting at all. But the result of the installation was sub par. I don’t know if the technician was having a bad day or he just didn’t feel like working that day, but he totally didn’t pay attention. If corporate or manage want to email me for pictures, please feel free to do so. Granted, they didn’t charge me for the installation, I would have been even more upset if I paid. It was a rainy day so I didn’t feel like going back inside and bringing the issue to Steve.The pictures below show the driver side vs. the passenger side rain guard.

Steve provided me with great professional & timely service, on a scale of 1 to 10 ( 10 being the greatest) I felt compelled to give him a10! 😊 “satisfied customer “

I am pleased with the service and inspection. However I feel that taking Lincoln out of this dealership was so wrong. I feel the salesman Tom Devito was excellent and knowledgeable. So if we want another Lincoln in the future we can’t work with Mr Devito. Doesn’t seem fair and I feel we are taking money out of his pocket.

I was very pleased by the time the 60,000 mile service that was performed. The car was done sooner than promised. Matt Anderson my sales consultant was very thorough and said job wold take about 3 hours , it actually took about a little over 2 &1/2 hours plus I got an oil and filter change and I needed front and rear wiper blades. From Paul Adams

Worst service ever. Took my car in on the 3rd. Told I needed wiring. $500+ later wires replaced. Told I had an issue with timing chain. OMG. Told my repair person I was going on vacation. He says no problem. Pick up car Saturday, bring back after vacation. I specifically asked if car was safe to drive to Ocean City MD. Told me of course. Saturday go to pick up my car (Expedition) its smoking from under the hood . Which it was not doing when I dropped it off. And the mechanic informed me car was not safe to drive at all. Now they have had the car for 4 days. Wiring, timing chain. Now they tell me I have a bad gasket. How can you take an engine apart to see timing chain. But not notice a leaking gasket, that is causing profuse smoking. My car is still there. But I have decided to take it elsewhere to be fixed. I do not trust SPRINGFIELD FORD at all. Oh and called corporate. Absolutely useless. The corporate level either cannot or will not help in anyway. I love my Expedition, had planned to buy a new one. Forget about it. I will be looking into a Tahoe or Suburban or something. Definitely not a FORD. A company is only as good as how they treat the customer. And they treated me horribly.

For starters, I wish this car dealer would refer to itself as Springfield Ford LINCOLN instead of Springfield Ford. It seems they can’t be bothered to update anything “Lincoln” in this place. Customer service has deteriorated immensely since 2015 when I purchased my vehicle. I felt I was genuinely treated as a luxury car owner.I thought I had to deal with the Lincoln service representative but Anthony did not respond to my messages. Fortunately, I was handed off to Donovan McLean who proved to be an excellent adviser. If it weren’t the only Lincoln dealership near me, I would surely go elsewhere.

Again for the 3rd time they did not reset my oil change percentage or put a sticker of next oil change due, sounds petty but how am I suppose to know my next oil change? And also you use to get a report of all the items they check during the works service, they use to top off all fluids and give you recommendations.....nothing now. Less attention to detailed service and more money.

I had the usual annual inspection and a few other things done. The service manager who handled my car was very polite, friendly and helpful. Also, everything was finished when he said it would be and with a reasonable price, so Im happy with the service.

Easy to do business with. Upfront with estimate and possible cost concerns.Repair was quick. Car looks great.

Every person that I interacted with was so genuine and friendly. Sal went above and beyond to help fix my issue. He kept me informed as to what was going on and what they were doing throughout my visit. Just an all around great experience!

My 2013 F150 was affected by the transmission recall requiring parts and service. Springfield Ford got me right in to diagnose and order parts and has kept me updated twice a week so far on parts status. So far so good. Also Ralph in service is phenomenal to deal with.

I was able to bring my car in first thing in the morning at 7a. I was greeted at the door by Anthony who was very friendly and walked me through my process. I was then given an opportunity to get a nice and safe ride back home. I was then called when my auto was done and given a nice safe ride back to the building. My detail was perfect! I had almost forgotten how nice my car looked underneath of all the dirt and grime. They did an amazing job. Everyone who served me were friendly and I would use this facility again for any of my Ford services for the future.

This dealership provides excellent service and the staff goes out of their way to ensure good customer service. I highly recommend purchasing a car at the dealership and having your car serviced here.

My transit connects needed so work and repairs I was worried that they would have to keep it for a longer time.But they were so kind and assured me that they would be able to fix the problem I was happy I needed my vehicle for work the next day.Very happy about the service.Thanks

First of Anthony was wonderful. Was honest and straightforward. Even squeezed me in because my Windows wouldn’t roll up. Still working with them now will post another review after work is finished

My Appointment was Friday at 10:15 AM. When I called at 2:30 PM, I was told, my vehicle had not been brought into the sop yet. I was informed that the appointment was with the service writer only; they will get to my vehicle sometime before the close of business thats the way we do business here. My business closes at 4:30 PM. I wouldve had to pay two employees overtime on Friday night to pick up my company van from a 10:15 AM appointment. The way Springfield Ford service department does business is unacceptable and I will take my business elsewhere.

Was notified the day before my service appt by Jackie. She was most helpful when dropping off and securing me a loaner. Also car was ready sooner than expected. Had a pleasant and painless experience. Thank you Jackie and Springfield Ford

The staff was courteous and professional but could not find the cause of my concern. There seems to be something causing a metallic jingling when the car goes over certain divets and such in the road but it would not make the noise when the mechanics drove it. Unfortunately it is intermittent and they couldnt determine what was wrong but when I was driving home it did it at least ten times and its frustrating. I wish I had pushed to drive with the mechanic cause I know I could have gotten it to make the noise. I just hope it doesnt become more serious. I do appreciate the time the staff took and understand their concerns too.

Service manger Anthony hay one of the best service reps went there because my drivers side mirror was loose he made a call And the guys in the body shop came out and fixed on the spot that’s what I call great customer service thank you.

I will not take my Jeep to be serviced at any of the dealerships in the area; Ive had some very unpleasant experiences in the past.I bought my Jeep from Springfield Ford, and will continue to have it serviced there. They are very friendly, professional, and helpful.

Competent and thorough diagnosis and service. Everything explained well. Service completed in a timely manner. I have always used Springfield Ford for all car maintenance and have always been more than satisfied.

I made appt for inspection and other maintenance service. When I arrived the power was out and had to come back on a Saturday.I came back, waited for my service to be done and I knew the receipt wasn’t enough for all I had done. No inspection on receipt. They pulled the car back into the garage and found that the inspection was completed but two invoices were generated. Straightened that out, paid my bill and left. The receipt showed my old blue Edge not the newer brown Edge. Two months later Ralph called to say I hadn’t paid for the service on a black Edge. I explained about the two invoices and the more patronizing he became the more annoyed I got with his condescending attitude and told him this was his problem and I had indeed paid for my service. I did call back and gave the invoice number. Still waiting for an apology call.

The Ford service center at Springfield Ford was excellent. The service was professional and very timely, I did not have to wait long for my vehicle to be repaired. I extremely recommend Ford and their service center.

Matthew Anderson was so helpful, kept in touch while car was being servicedCar runs great

Great, every thing went well quick and efficient agent was very polite and helpful.

Service was OK good detail for a diagnostics just need better customer service skills myself and two other customers waiting on service acknowledgments with five openl Service windows in a room full of people me and the other three felt as though we were invisible for almost 10 minutes of waiting or someone to just acknowledge we were even in the room normally they would do a courtesy cleaning of your vehicle with service mats on floor on this visit none of that was done or acknowledged at all!I’ve been in the service field for years myself doing one on one with clients and customers it’s just certain things you do and other things you don’t do!All companies needs customers and clientele to return and refer their company or services to others at the end of the day!

The service department was communicative and got all the work done in one day.

I had the pleasure of having Anthony M. as my service advisor. He was both knowledgeable and professional. He took his time and explained my options and his recommendations for my Ford Edge. Very happy with the repairs and the timing of everything. Makes a difference when parts are in stock.

As always Springfield Ford is the best Anthony in service is number one. He always makes sure everything is great. From the time we call for appointment , he lets me know how things are going with the car and at the end he makes everything is great for us. You have no number on the skill for him

The service representative kept me informed at all times of the progress

Good deal. Bought new tires. However, they left their plastic stuff in the car, pulled back my chair all the way back but didnt bring it back, turned the AC to the max but forgot to reset. They have to revise their customer service protocols. Just saying...

I’ve been using Springfield Ford Service Dept for years always courteous and and vehicle is always ready when when they say it will be.and the work is done right the first time I’ve never had to take my cars or trucks back for same thing twice

Quick service. Everything went smoothly.I don’t know what else to say but, they did what I waned.

I needed a recall done and they got me in and out and even helped me fix my Sync…everyone was really nice and helpful…I love Springfield Ford!!!

Recall campaignService desk was very professional Repairs where done in short time, since I was waiting for the car.I did not particularly appreciated having the car parked in a large, deep, soapy puddle!!! The car could have been parked 3-4 feet forward or backwards without any problem given the fact that I was waiting for the repairs to be complete.!

Came in for a car inspection and works package. Even though my internet appt for 8am didnt show, they still honored my appt. I was in and out within 2 hrs as promised.

Jim in the service department was so nice, responded quickly and helped us to communicate with our warranty service to get the coverage for the repairs! Great costumer service! Thank you Jim!

They were super nice and helpful. Answered all my questions the best they could and fixed my car super quick

As always it was wonderful. Wouldn’t buy a car anywhere else from sales to service it is the best. AAA

Was totally dissatisfied with the amount of time it took to perform state inspection and oil change(two days) when I called to inquire about the status of my vehicle and why it was taking so long all I got was voicemail and no one returned my calls.I made an appointment and dropped my truck off the day before and they still took two days perform routine maintenance.Workmanship was fine,service sucked

SFL contacted me about a safety inspection that needed to be done and asked if I could bring the vehicle in for inspection stating that it would be a 20 minute process. They were good for their word and everything was ok with my vehicle.👍😁

Dropped vehicle off for an inspection to be done the next day. They were able to do it within 2 hours if dropping it off, and got the car back same day dropped it off. I know that can happen occasionally, but this time, it was very beneficial for me. Good service as always.

Steve took very good car of us. Electronic part was expensive but for an eight year old car we can’t complain because we haven’t had anything other than normal replacement service.

Thank you James and Chris for your great service 👍

The service representative Jack is awesome. He takes care of me every time.

Very nice and pleasant staff. I wasnt there a little more than 1 hour. They took care of my needs. Very happy and I will be using them for my services

Service was good except they forgot to call me when car was done

They couldnt find what was wrong with my car

Very happy with my experience, my key fob stoped working and my key was activated in my car , they fixed both the problems less then hour & was very nice and helpful i highly recommend you come to this dealership

There was a recall on my car and Ford went above and beyond making sure my car was fixed and safe to drive! I got frequent calls with updates and was given a rental to drive while it was in the shop for a while

Dropped vehicle off night before, service manager called me next day to confirm jobs being performed. Was done on time with no wait time. Very courteous and professional.

I gave them this poor review, not because of the work they did, but someone is always touching things outside of their jobs. Dashcam broken, AC turned on for their comfort, emergency brake engaged for no apparent reason, etc.... idk why they do it but it happens

Great service and the service manager Anthony Melasecca JR is Phenomenal

Received prompt and very professional service. My wait time was minimal. I was kept up to date about everything that was going on with my service. Highly recommend Springfield Ford!

Their employees, especially the Lincoln service employees are a real asset to this dealership!

Great experience! Everyone there was very polite and helpful!

The people at Springfield ford are very focused of quality service for there customers. It is always a pleasure going to this place for service.

Was alittle annoyed .. had an 830 appt and waited over an hour till car went in. Otherwise all was ok.

Have always been pleased with the courteous and helpful service at Springfield Ford.

My car was stuck on my key and they fixed it , it was fast and they were so nice

Fantastic experience with Springfield Ford. I had 3 open recalls on my vehicle. I was able to call and have it repaired within a week at no cost. Steve in service was very helpful and honest in answering some questions I had about my car. Charles was very helpful in service, he called the parts supplier for me during their hours since I was not able to during my work day. Mariann at the desk was also very helpful and friendly in getting my paperwork done. Would definitely come back again

I brought my car in for servicing and was told that it would be ready in a couple of hours so I left my car and 2 hours later I received a call that my car was ready for pick up! So it was ready as promised!

Always great, never any surprises. In and out, great communication.

Had an appointment, got me in and out quickly. No problems.

Warm atmosphere. Quick and smooth service. My questions were answered with good information. I plan to return.

Mike and the Service team at Springfield Ford are terrific. They go above and beyond to make sure they provide the best service. My tire was repaired and made sure my car was safe to drive. Highly recommend!

Service at Springfield Ford as always was great! The staff are knowledgeable, friendly and accommodating. Springfield Ford is the only place that I will use to service my vehicles.

Went in for an oil change, tune up and inspection...staff very pleasant...it took almost 3 hours...except for how long it took everything was great.

They are doing excellent work. I have a 2013 Ford Explorer that has been giving me some driveabillty issues and had take it to multiple mechanics and they can not figure it out until when I take it to this Springfield Ford dealership and they solve my problems

Waited on promptly, car was serviced right away, everything was explained in detail. Excellent service.

Theres this guy didnt get his name but truthfully righteous.God bless this young man

The staff were all very attentive and friendly upon entering the service area. They were polite and explained all the mechanics had performed on my vehicle.

Very courteous and professional. I know I can trust them.

Springfield Ford Lincoln did an incredible job on my interior. My car was a mess and they were able to get the carpets looking like new, the leather conditioned, and the car smelling great.

Very professional and courteous. A nice and quiet waiting area

Anthony M is a very professional service department guy He welcomed me, made me feel at home kept me abreast of whats going on with my vehicle and the maintenance that was being done, he offered me coffee and water and even gave me some pointers to keep my vehicle up and running. I cant say enough about Anthony except Springfield Ford is very lucky th have him

Was a little rough at the start but overall I was happy with repairs and service at the end.

Didn’t change oil filter called and left a message never got back to me

Clean, organized and friendly. It was time for state inspection. They got it done with quick turnaround

Jack in service was great as always!

I had a good experience!

As always, the service at Springfield Ford is courteous, professional and timely. I have been dealing with them since 1997 and would not take my vehicle elsewhere.

Repair pieces were not order on time. Making me loose 3 days without a car. I was not offer a discount until I told them I was just taking my car somewhere else. Lack of work ethic. Changes in the service department were not noticeable. Very disappointed.

They got me in and out fast after reprogramming my keys and then gave my car a wash and vacuum. It was great!

I dropped my car off last night and it was ready to go before 9am.

Appreciated my contact rep/tech- Jim. Great customer service!!

They charged me for a tire rotation that they did not perform

Im very disappointed in our recent service done there, rather the lack of customer service from the employees. Prior, we never had a bad experience but this one just left such a bad taste in my mouth that Ill never go back here.Last week, my wife had her car in for an oil change, one of those packages. This weekend as we are driving on I-95 doing roughly 60mph, the bottom cover of the car drops down and it is LOUD and dragging! At the time, we had no clue what it was. All I knew is that I had to get over 4 lanes quickly to get to safety (wide enough shoulder to pull over on) while I had my wife and toddler in the car. We call Ford Service Center and they tell us to bring it in before they close so we do. I understand its policy but it was just added frustration at this point that I had to wake up my daughter to wait outside in the heat for 10+ minutes. We were also going to now be over an hour late for a surprise party - bad timing. So the guy brings the car out and is ready to just walk back in until I ask what happened? How did that bottom cover drop out of no where? His response was someone must have just forgotten to put some screws back in but it shouldnt happen again, youre good to go. Im sorry but thats not acceptable. That could have ended much differently for us. Someone needs to be held accountable.I spoke with 3 people, not 1 person apologized, offered a credit, offered anything! If anything, they seemed more annoyed that I brought this problem to them since it was close to closing time. In my opinion, thats unacceptable. To have that happen to us on the highway was scary and beyond an inconvenience. Things happen, I get it. Own it, though. Dont back up with poor customer service and a lack of ownership. Had it been a family member of an employee, Im sure the apologies and compassion would have been flowing.

Drivers side airbag recall. Now my horn is not working.

Just a recall , always friendly, and have plenty of patients .

Easy to schedule an appointment, communication was great, everyone was very nice, followed all precautions

Very helpful and friendly staff.

The staff was courteous and professional. I did not have to wait long and they started at the time of my appointment.

With an appointment, took 2 hours. Staff was courteous and pleasant. I find it odd that auto detailing and interior vacuuming is on the list above, yet whenever Ive asked for it, Ive been told it doesnt exist. More time was wanted trying to talk me into getting their credit card - still not a contactless process. Why doesnt fordpass have true contactless payment options? Doesnt Ford know there is a deadly pandemic ravaging the US population?

Im Not sure what services were performed

Always great service!

Very polite and courteous and very professional will be returning

I wish I’d had Jack look up my records rather than rely on my memory regarding tire rotation. Also, Jack couldn’t provide a satisfactory response to why a wheel cover had fallen off (they are bolted on, I believe).

Very helpful every time!

Went in for a 4wd fault issue. Repaired on the same day. Glad it was an easy fix.