Jo
Jon Parker - State Farm Insurance Agent
5803 Rolling Rd #205, Springfield, VA 22152, United States
Comments
Br
Review №1

This office has very poor work ethic and I would never ever choose State Farm if my life depended on it. There is always stupid excuses on why questions aren’t answered and they are not helpful at all.

Sh
Review №2

I recently moved to the area, but have been a State Farm customer for years with another agent/office. When I informed this office that their quote was over $100 more than other leading companies, they didnt offer us anything to stay with State Farm. I was shocked - they dont seem to care about customer loyalty at all, so we just canceled. On the positive side, the quote was quickly received and the representative on the phone was pleasant, though seemed in a rush.

ju
Review №3

Taylor one of the agents, has a mission that makes this company amazing, and it really unites everyone to work together as a team to provide the best services. Very nice to speak with about any services that is provided through State Farm....

Co
Review №4

Some of the rudest people I have dealt with lately. I had a simple question about how the policy was listed on the declaration page and asked if it could be changed. They laughed over the phone without any help then after pausing for a long time told me they were putting me on hold. Within the next 15 second, they hung up on me. I waited for a call back and did not get one so I called again and spoke to another woman. She knew the exact situation and who I was since they had clearly being just talking about it. I would not recommend them or their condescending tones.

Ka
Review №5

I have been a State Farm customer for almost 20 years. I have really enjoyed my experience with Jon Parker and his team. We recently moved and met with Taylor. She has handled our insurance changes with ease and has made us feel comfortable about our decisions. I would highly recommend Jon Parker with State Farm!

Br
Review №6

We have been State Farm customers for several years. We live in Florida and continue to use this office for insurance needs. The customer service and professionalism has always impressed me, which is why we continue to use this office.

An
Review №7

The staff in the office are amazing and extremely helpful. They are professional and get back with you quickly with any questions you have. i would highly recommend them if you are searching for an insurance agent!

Co
Review №8

My suggestion to your worker: make the slightest attempt at being helpful.

Ad
Review №9

Jon and his team are experienced professionals are fantastic people that I would recommend. They care very much and take great pride in what they do and providing incredible customer service.

Cl
Review №10

Check your monthly or premium amount each time they bill you because they will change it without informing you the way it was requested. I requested paperless billing and email notifications and they never contacted me through email, it was exclusive paper mail. Then when an amount would be different and I would call to question it, they were unhelpful in answering my questions. They constantly said my monthly cost was a different amount than the 6 month premium. Just use a different agent and avoid this place.

Sh
Review №11

This office of Statefarm has the worst customer service! I called the office to get road side assistance and it took 5 hours for them to get someone out to jump my car, which took 2 minutes ( once the person finally showed). After the third hour, I called the office to have them choose another company because the first one had not shown up. The representative had the nerve to ask me, what do you want me to do, with an attitude! After a back and forth with this person, she put me on hold forever and never returned to give me a status update. I finally just hung up. Take my advise, once you are a customer, their service will be subpar to useless. They just want to collect your money without providing the necessary services.

An
Review №12

Great staff. They always go above and beyond to meet my insurance needs.

St
Review №13

Provided excellent service in a timely manner.

Information
13 Comments
3.6 Rating
  • Address:5803 Rolling Rd #205, Springfield, VA 22152, United States
  • Site:http://www.insuringme247.com/?cmpid=seev_blm_0001
  • Phone:+1 703-569-3100
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
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