I had a refrigerator delivered that was damaged I repacked it up and its been sitting here almost 3 weeks waiting to be picked up for return. I received a phone call two days ago didnt quite make sense, about a Midwest Sales and Service which I dont know who they are? And about a pickup for Pasco. Well Im originally from Washington so I know where Pasco is, but I no longer live in the State, so pretty much assumed it was a wrong number. Found out it wasnt, it was actually FedEx Freight but they never said that, on the phone. Today from this specific FedEx Freight, received the call from Jordan. Rude on the phone, and the message was just downright unprofessional. Informing me my pickup was to be canceled, as they had been calling me over four times...Really?? But the problem is, they hadnt... First off!!! dont lie to the customer, they know if youve called them especially when you call a cell phone, it keeps record. The first time they didnt even say FedEx, so it sounded like somebody made a wrong call. Then called today, left message, I called back after receiving. Now have to wait till Friday, for the refrigerator to be picked up. I do not care if FedEx is a third party freight company Jordan, which you made it point of letting me know that. The manufacturer has paid Fedex to pick up and return this damaged item... Rudeness and anger is never acceptable for a business employee, to a customer.

Great service shipping a pallet across the country.

Good place to drop your packages, people are polite and professional

Very nice people,they got right on my load

Zero communication skills if you call they just hang up on you, if you do get someone on the phone they endlessly transfer you until someone decides to hangup only to have too restart the process very dissatisfied

I had to ship a large, heavy parcel from Spokane to Las Vegas. Not only was the staff friendly and courteous, but they gave me a one-time 60% discount, and with 3-day shipping I am a very pleased customer.

Good friendly service, product was all in good shape

Wonderful and helpful...thank you

Gray got there had to Call them to let them know I was there. They loaded up my freight with in a few minutes upon around back.

Fun break room with pool table and lots of vending machines.

Best LTL Company in the business. Fast and least damage

Awesome.

I was quoted a price of $700 for shipping, our bill came in the mail, the bill was over $1500. I was not expecting that.

Kinda confusing to find, pleasent service

Helpful staff.

Unbeatable shipping company!

Amazing costumer service

Needs signage