The Staff is very friendly and make you feel very welcomed! Ms. Nancy is a rock star handling the bar and getting folks food by herself! The computer area is a good area to get work done, very quite and no one bothers you! The beds are very comfortable!

Positive: It was clean and convenient to our plans. The atrium does carry noise and if the bar crowd is loud you will hear it. It wasn¿t super load but just enough to be annoying. Over all it was a good stay. Beds were nice and bathroom clean. Negative: No refrigerator. We bought some food for breakfast and no where to keep it cold. No where to cool drinks either.

Excellent staff in the bar and restaurant. Clean room and love the proximity to the convention center!

My stay was really nice, the hotel staff were very friendly and welcoming, room service was delicious and fast as well. My only critique would be that I hope they get remodeled soon. The room was dated and the blankets and pillows were flat, towels frayed, stains on pull out mattress. It could be a really beautiful hotels and those aesthetics were easy to overlook for now.

This place is very clean comfortable and reasonably priced. I talked to some people in the area and asked which hotel they recommended this one was top of the list. I tried to stay there again on another trip but they were booked up. So to be safe I would book in advance but if its a slower time of year you might get lucky!

We loved the Hotel so much. Especially the way the Hotel was built. The rooms are extremely clean, super comfy bed and clean bathrooms. I will definitely be staying in Sheraton again in Sioux falls. This is one of the best hotels that we stayed in our trip

Positive: Rooms were large, clean, and well-appointed. The employees were happy and willing to help and very attentive. Negative: No

Positive: Very impressed with the customer service, I called down to ask where I could store my breastmilk and they brought a fridge up to my room. Friendly but professional staff. The location is perfect if you are attending an event at the Premier Center.

Not quite the experience that I expected f from the Sheraton. We had the lounge access, but the lounge is closed. To get a water or juice you had to go to the lobby to ask someone behind the checkin desk for one. I didnt see the snacks either. Anyway I wouldnt suggest paying for the lounge access, its hardly worth it.Careful at the entrance too. The concrete sidewalk is slightly up, just enough that I fell and jammed my fingers. Wasnt a good start to my evening. The waitress was kind enough to get me a bag of ice to put on my hand.The room was very nice and clean. Love their beds.

Had a great stay here. Best part was Nancy behind the bar at the restaurant. She was very welcoming and had great suggestions for things to do while I was in town. Will stay here again!

Top notch, as always. I stayed for just one night but was happy with my stay. The grounds were well kept and the place was quiet. My only complaint would have to be that the pillows were too soft but that is a personal preference thing. Staff was extremely friendly and helpful. I will definitely be staying here again.

If you want a good night of sleep, choose a different hotel! I have never had noisier sheets. It sounds weird, but it was like sleeping on a tarp! The room would not get cool enough, and a dog barked off and on all night. Pretty place, but you go to a hotel for a good sleep and not a waterfall in the lobby.

We had friends stay here when visiting. SUPER NICE PLACE!!!

Molly in the restaurant was amazing. She was very attentive and extended a warm and inviting approach to support two tables with 13 patrons very efficiently.

The front desk staff was quick and very pleasant. The room was very clean. Housekeeping was just finishing when we got to the room. They made sure we were happy with it before they left. We ate in the restaurant and our waitress was amazing. She was the sweetest woman ever!

Restaurant: 1st off Thank you Molly & John for the incredible Service and Ryan for the food. Im literally sitting in the restaurant at this moment writing this review. Visiting here from Florida and there arent really any restaurants around and I didnt feel like catching an Uber so I checked the food out. WOW! The food is incredible here. The buffalo chicken wrap and the cheese burger, the fries.. everything was absolutely delicious. I had to give kudos to the chef. Staff was great, smiling and just a great visit. Thanks again for making our evening.

Honestly speaking — the burger I ate was made with love or something. The bun was warm and slightly crispy and the fries were on point. The Beef — niiice.Mind you I’m a health addict and I rarely eat beef. But wow burger and fries - basic dish right? Well, theirs was superb!Thanks to Molly and Ryan (Cook)

We came back from a business trip. Got in to town late at night. We had prepaid for a hotel room so we could stay the night and did not have to drive a couple hours back. Also, we wanted to let our kids swim. This stay was not positive at all. My kids were crying because we ended up not being able to stay because they messed up and did not process our prepaid rate. We were told that that is not how it works. We know how that it works like that because we came down for a wrestling tournament and had done the same thing for that reservation. We are not happy with this hotel.

Plenty of parking. Beautiful property. Staff was friendly & helpful. Rooms are comfortable, spacious, & clean. Located minutes from Sioux Falls, a must see when here. Will recommend & would stay again.

I travel all over, but this is my first time here and I love it. It’s a smaller hotel but it’s clean and feels brand new. The staff are amazing. I’ve been here for a day and a woman named Molly continues to help me with whatever I need being super friendly and professional each time.

Im a loyal Marriott Gold Bonvoy member. My mobile key didnt work when arriving at 11pm and there was mold in the shower. Not my normal experience at a Marriott so pretty disappointed. Front desk guy was very friendly and helpful when I went to get a key card so kudos to him. He saved this review from being a 2 star review.

The Lobby Bar . I was alone and wanted to enjoy a drink before retiring The Ladies were amazing. Very welcoming ..Service was amazing. Krystal and Nancy made me feel welcome. Knew I was new in town... Made great conversation ... I felt like I was in a very warm and welcoming restaurant.. Very Nice...They did the same when I came back the next night. I will stay againThey made my trip so was much more enjoyable.I won’t stay anywhere else when in Sioux Falks...!! Thank You Krystal and Nancy

This was my 3rd time staying here in the last 4 months for business. Nancy and Krystal in the lounge are amazing, they always make me feel at home. Plus the food is always on point! Great job.

If I could give 0 stars, I would. Came from out of town and when I went to go to bed, there was dried blood on multiple spots on the bed. The front desk was not helpful and didn’t want to make the experience better. I would not recommend this Sheraton hotel.

Nancy & Krystal were super friendly and kind. I would definitely recommend staying here. Top notch, five stars.

Very cool lobby area! My kids loved the glass elevator. Our dining experience there was excellent. Kristal and Nancy served us, and they were wonderful! All the workers were friendly. Rooms were average. We enjoyed our stay.

People were very polite and helpful meals are fabulous that made me feel right at home would definitely recommend

Overall everyone was very friendly and the hotel was as clean as can be considering. Britina and Dee were very outgoing and helpful. Nancy, in the Waterfall Lounge, was by far the best part of my trip here. She had a great sense of humor and great attitude.

The staff here is very welcoming. They will bend over backwards to make sure you have a great stay. Special shout out to Brittany for her excellent attention to detail in taking care of me during breakfast.

Very Clean and Comfortable rooms. Plus freindly service.

Positive: Everyone was very kind and helpful, room was nice, beds comfortable beautiful lobby and glass elevator Negative: The tile around the pool was dirty especially on the side that wasn¿t visible to the front desk or door coming in.

Krystal is an awesome bartender!! She is so friendly & personable. She even remembered us & our order from 8 months ago. Jim is an amazing font of information & drove us around on an fun tour. I will definitely be back.

Nancy and Krystal that work down at the bar are amazing! They made my stay here feel welcoming and inviting. The room was clean and the room service beef wellington is very good. Make sure you say hi to Nancy and Krystal when you stay here!

Fantastic hotel and staff. Nancy and Krystal, in the bar area, were amazing. Thanks for such great service! Highly recommend.

I had to stay in Sioux Falls because of a family medical emergency. I had no idea how long I needed to stay or anything. One of the front desk clerks, her name is Brita, was so amazingly kind and helpful. Every morning she would ask me about my mom, and they all worked with me. The hotel is beautiful and clean as well. Will definitely stay here from now on.

Good location, easy to park, nice and clean rooms , very comfortable bed 🛌 - definitely a good place to stay .

For this area, this is one of the nicer hotels. It’s clean, the staff is friendly. There is a shuttle to/from the airport. Plenty of self parking. Not on airport, about a 5 minute drive. There is a breakfast buffet in the morning.

Positive: Really lovely hotel. Comfortable beds. Hotel employee at checkin was great. Negative: Nope

Great rooms, service and I really enjoyed the atmosphere. Brittany was an excellent hostess for breakfast. I really appreciate her going the extra mile to take care of me so early in the day.

No microwave or fridge in the room, no hot tub, and you have to pay for breakfast. I may just be cheap, but if a hotel is more expensive than the others shouldn’t it have all the other hotels amenities and then some? I don’t care if you think a microwave or a fridge looks “Tacky” in the room. They’re useful and there is a reason every household in America has one, because they are needed. Spend your money elsewhere.

The only thing good about this place was that it was connected to the premier center. We had a catered meal in and the food was disgusting. The only thing good about it was the lettuce salad. Instead of decorating the dessert plate with chocolate syrup they drowned in the cheesecake in chocolate syrup too. They have a nice water feature in the main room that was shut off. Carpet was ripped. It was just a rundown old hotel. If you want to eat in their dinning room it is open to all the noise.

Thank you for hosting great people who are putting themselves out there to better this country!!!

Everyone couldn’t have been nicer but the rooms do need updating which I believe they just started. Once the renovation is complete, this will be a very nice Sheraton.

Krystal in the bar remembered me from the week before and remembered what I was drinking. She has an amazing personality and for that reason we will be back!

Best part was the wonderful Nancy at the bar. Being in the medical field I understand things have changed, but not getting my room refreshed at least a couple times? Running out of toilet paper and kleenex! I feel like my room got a bit yucky but day 3 of 6. No fridge? Its the Sheraton fir Petes sake! I guess fancy has gone by the way side. Good price but I question staying here again.

Brittany in the restaurant was absolutely awesome. Great attitude great service. Awesome young lady !

Positive: This hotel has a very luxurious feel. I like the atrium and water feature. The room was nice too and cozy bed. Negative: There could have been more attention to some details on the cleaning in the room. Spill on the carpet, coffee pot was filthy, empty kleenex box and ice bucket left untouched since the last occupants with water in it.

Our stay was great! Get your ice early bc it will run out!

Everything was great! Linda in the restaurant is amazing!

Great people to work with and just want to give Brittany a 10 for her service thank you all for a great stay

Nice place to stay, convenient to convention center. I think its a little pricey.

Wonderful stay, and friendly staff. Joann was extremely helpful and friendly at breakfast. An asset to the company.

Not since Idina Menzel in Wicked have I seen a better performance than Nancy at the bar. She truly defies gravity and time itself as she served her many patrons. Cheers to her and to the stage which is the Sheraton Lobby Bar.

Positive: Great location. Beautiful hotel. Negative: I needed condoms. The canteen didnt have any to sell.

Staff was very nice and accommodating. Morning breakfast service was fantastic, thanks to Brittany who went above and beyond for us. Thank you.

1 star.I posted this review on tripadvisor first. Ironically the general manager posted a response that only addressed the one issue with the booking using a third party. I again state up front that a problem with these properties is that as a Gold Elite member I am supposed to be offered the best rate when booking online, but in my last two bookings I can find rates 20 to 30% lower than what the hotel or booking website show.Also, I never received normal service requested. In addition, I was not offered the services that come with being a Bonvoy member. I wasnt offered additional points or an additional item at check-in, nor any other of the list of amenities and services from being a Bonvoy member. As evidenced by the response, this whole staff needs customer service training. The general managers response is cookie cutter and dismissive of the multiple issues encountered at this property.My original review follows.1 star. Problems with reservations, customer service, rewards member, room service, etc.Ill start with the small stuff. Requested 3 additional towels and received none. I also tried to use the app for customer service. It started it with We will be with you in a moment, and the service never came.The rest is a little complicated. First I spent many years in the hospitality business. I know the challenges and am deeply appreciative of people who serve in the industry. I have been a Marriott Rewards, now Bonvoy, loyal customer for over 7 years. I have been gold elite or platinum elite all those years and have used their properties all over the world. My current status said I have over a years worth of credits in the last 7 years. One of the benefits of being a member is that they would guarantee the lowest rate. However, my last two bookings the hotels have clearly been significantly higher than competitive rates online. I dont have time to jump through all of their hoops to claim the lower rate after Ive booked from rooms they release to booking companies like Expedia, but I do like the properties and have still booked them.To my understanding I am also, as a Bonvoy member, supposed to be offered an item from the sundries area or extra points, upgrades, etc those courtesies never happened. At this check in, I found I had made an error in the booking and booked the night before. Thats a first, and I was really upset at myself, but I asked if they would honor it. They wouldnt because I had booked through another agency. See above the catch 22. I didnt book through them because they were about 100 a night more expensive. So the manager on duty offered me what she thought was a terrific rate (the same rate I had just paid for the previous night). I said paying for the same room twice when they arent booked doesnt seem good enough.I came back to talk to the manager again later and she said the best she could do was offer a complementary breakfast.So between the lack of room service, the lack of capacity in the app that said I would receive service, the demeanor of the manager, the total lack of understanding I give this property a 1 star.I would say that I did appreciate the people other than the manager. Many of them seemed sympathetic and kind and have me an honest listening ear, but then they deferred to the manager who was substandard on many levels.

Positive: Very high end feeling Negative: Could use a deep clean. Pretty dusty behind tv stand

Food was great! Linda was awesome!🤗

If you like your room 100+ degrees this is the spot for you. The breakfast was great. Pool was nice has potential to be great. Giving three stars for my sinuses bleeding and waking in a sweat filled bed!!!

The server Brittany is very polite and helpful. Every morning before I go to work, I go down to the lobby and have breakfast. Brittany welcomes me and ensures that i have everything i need. Thank you Brittany. Very professional! Keep up the greay work!

I always stay here when I am in town. The staff takes great care of me everytime. This time I want to mention Brittany by name for going over and above.

Positive: The staff of the hotel but not the diner waitress. Negative: The room wasn¿t very clean. Despite the do not disturb sign being on the door, the maid bang on the door at 830am checking to see if I was still there. Breakfast from the diner was greasy and eggs over cooked. Jelly was rancid.

I signed a wedding contract to block 10 rooms. I send out my wedding invitations about 3 1/2 months out in advance. I then received an email saying they gave my rooms to another wedding party. What is the point of the contract then!? Certainly disappointed and this caused a lot of stress!!!

Positive: Very nice! Negative: Last couple times we have been there, there has been a bad smell at the entrance area. Smelly old water smell? Very off putting.

Great comfortable stay and fantastic customer service .above and beyond.

Clean big rooms, staff was friendly. Nancy the bartender is the sweetest lady!! Definitely a must if youre in the Sioux Falls area.

The staff was great, rooms were clean, plenty to do, just an awesome stay! Thanks to everyone!! Highly recommended!

Positive: Easy access and parking Negative: Stain on carpet. Blanket damaged from heat. Fake coffee creamer.

Brittany did a great job! Very courteous and friendly! Thanks Brittany!

Positive: Nice room. Negative: Location. 30 min exercise room limit. $50 non-refundable pet fee

Positive: Very comfortable bedding. Room was very clean. Negative: I wish they would offer better breakfast options. I ate at the buffet which was served by staff (I understand this due to COVID so this part is ok) but it seemed like the food was severely lacking compared to the price.

Our room was quite comfortable and quiet. Thanks to Jim for the brief history lesson and excellent conversation as he shuttled us to Falls Park. Dee was very pleasant when we checked out.

Our room was clean. That was about the only good thing about our stay. Hotel room was disappointing for 160$. No mini fridge. Room was insanely hot and took many hours to cool down. Drinks downstairs were very mediocre and the breakfast was very bad. I wouldn’t stay here again unless there was an event I wanted to be here for.

Positive: Clean, appearance was super, staff was great and location wonderful. Negative: Interior noise level was terrible. Could hear people from the pool and bar that were open until 11:30. Noises echoed because of the design of the interior structure. Open lobby and bar area with all the rooms on the exterior. Noises from inside were bad

Positive: Quiet & very helpful staff personnel Negative: No fridge in my room

Love staying here, Clean, friendly and accommodating.

Good rooms and friendly service.

Positive: The staff was extremely helpful and pleasant. The ambiance of the hotel was very nice. The room was clean, comfortable, and attractive. Negative: No

This place was fairly clean with the exception of the hand towels in our room that appeared dirty upon arrival. There pool was nice as well as the exercise room but there was no hot tub. The older gentleman who checked us in was extremely helpful throughout our stay and was the highlight for us. All in all however I expected more amenities for the price.

Positive: The staff is amazing. The rooms are spacious. Negative: The staff was polite, kind, and informative. Above and beyond hospitality. The rooms were spacious and comfortable.

Staff and hotel was great. The staff went the extra mile every time.

The hotel was great and staff were incredibly helpful and friendly. Brittany was our server each morning at the restaurant and was exceptionally helpful and kind!

Positive: Nice staff! Fast check in. Negative: Rooms need to be updated. Carpets looked stained, bathtub had a big chip in it. Bathroom light flickered a lot, bulb may be going out.

Krystal provided excellent service in the hotel bar! Jim was also an excellent knowledgeable shuttle driver that gave us some history of Sioux Falls on our ride.

Positive: The idea that it used to be a grand place to stay... Negative: This hotel has not been updated in a long time. The room we stayed in was not clean, carpeting was dirty and stained. Had to ask for a refrigerator and microwave. No charging ports and poor lighting. We wont stay there again...

I highly recommend going to the bar and being served by the best bartender in town, Krys (and Nancy!) I sat down and told Krys to make me something fun, and she made me the best drink I’ve ever had! She’s fun, friendly, and will make sure you have a great stay!!

Friendly staff especially Nancy and Crystal! Bartender Slacker John on the other hand is nowhere to be found when the bar is most busy and is often rude while laughing at his own jokes.

Love my stays here at the Sheraton. Nancy is wonderful and always takes great care of me!

Great staff here. Very nice and accomodating

One of the nicer Sheratons I have been to.

Nice hotel. Great service by Brittany!

Excellent service and friendly people. Brittany in the restaurant was especially helpful. Pay it forward.

Nancy @ the hotel bar is AMAZING! Great service and fantastic attitude!

The expectations I have for a Sheraton property were unfortunately not met here. The lobby and bar/restaurant area of the hotel is beautiful, although the acoustics arent great, causing noise to easily travel up and to rooms even on the upper floors. The corner suite we had on the 4th floor was a fine layout, but smelled of a combination of just being old and ill-maintained, but also a hint of smoke in some areas of the room. The light in the shower didnt work - I assume the bulb was burned out. The toilet seat was hanging on by a thread and felt as if it was going to fall off. There was a dark film, I assume from the COVID-19 sterilization spray being used these days, all over the framed pictures in the bathroom, as well as the refrigerator and microwave. It clearly just was never cleaned off after the room was sanitized. There was no shampoo in the room, as well as barely more than one roll of toilet paper ... and it took a request in the mobile app as well as 2 phone calls over more than an hour to get that resolved. The foam pillows perpetually requested in my Marriott profile were not provided. A lot of visible wear and tear, usually more common in lower end hotels. Housekeeping, although I realize limited right now, clearly didnt do even daily rounds to each floor, or just didnt care ... as the half full bottle of water sitting on top of the hand sanitizer station by he elevator sat there the entire 3 days we were there. Just an overall disappointment for this property.

Great convention center. Coped well with Covid issues.

Clean hotel, comfortable rooms, and great service. Would recommend.

Nice clean rooms. Friendly staff. Bartender was very polite n friendly good food

Positive: Location. Within walking distance of arena Negative: No hot tub

Service with Brittany during breakfast was great! Very attentive.

Positive: very clean very nice staff VERY comfortable bed. Negative: nope