I had a computer that no longer could connect to the internet, regardless if it was wifi or direct connection. I took the computer to the local Staples in Sandpoint, Idaho where I was told to leave it for a few days. No one at the computer desk could get my old Dell laptop to work. I knew a person who works at Ink That! came into the store I worked often. I let him have the computer for one night and the next morning the computer was fixed!These people know what they are doing with any electronic device. Give them a call.