I took my vehicle for Alignment elsewhere, when I was told that my rear tire is wobbly, and need it looked further. I called the service manager Mr. Paul to see if 1 of my 2 warranty’s will cover the the repair cost. He agreed to have Billy look into it and find outPaul the service manager was so welcoming , he immediately spoke to Billy. The following week I brought my car and went to see Billy, who was absolutely the nicest. He listen carefully, telling me he need to keep the car overnight. He had the part available as well, since I need a car to go to work, he immediately called the car rental company to pick me up and provide me with a vehicle.From when I dropped of and picked up my car, everything went smooth. I was impressed and couldn’t be more grateful.If you go to Ford Service Department ask for Billy, he is very knowledgeable and personable.

Im really pleased with this store; really friendly.Chrystal Miller is so nice and friendly. Shes so passionate for her job and she really knows how to handle customers so professionally.Im so glad that I visited the San Leandro Ford store and served and satisfied beyond my expectations.Thanks Crystal and other employees as well.

I called and made an appt for an oil change. I received a call from Duke confirming what I wanted done and asked if there was anything else Ford could do for me while it is at the dealership. I explained that if it wasn’t a safety matter I would like to wait on anything else as I had just had my brakes replaced and needed to wait for a bit. He was kind and understanding and did not do the hard sell and my car was ready as promised. It was a great visit and a big thank you to mechanics and Duke.

Easy to work with, great price on my 2021 F150. Fantastic buying experience.Poor experience post purchase with delivery and service. The truck has been in four times now to address delivery quality issues that should have been fixed on the first trip back.On the most recent trip today, I noticed that the paint was damaged in several places, almost like the truck has been vandalized. Theyre going to pay for it but its not cool to have to repaint a brand new $70,000 truck. And its not cool that they didnt notice it and I had to find the damage myself.

Super nice. They really work with you. They don’t automatically turn you away. The team at this dealership is really a awesome team. My husband and I went through 3 dealerships today and we’re feeling discouraged, but We are glad the last one we went to was Ford San Leandro. Highly recommend if your looking for a car.

Great work, quickly done and a car wash to go with it. Excellent service!

I wish I could do no stars. Do yourself a favor and find a new Ford dealership. The service department treats you like they don’t need your business. The lack of attention to detail was astounding. How do you charge me for services you didn’t do? I will never use this dealership.

Simon In Service is Amazing! Thank You Simon!Thanks Everyone At The Ford Store For All Your Assistance And Professionalism. I Have A 2020, but cant wait to buy another!Keep Up The Great Work!

I appreciated Billy my service tech. Very pleasant to talk to with no pressure. Would have liked to have thank Dr d him personally but didnt see him.

Overall a positive experience, did drop my car off mid-morning Friday and they didn’t get a chance to look at my car until Monday. They did a good job of communicating to me the issues and the labor behind it and I was able to have someone else pick up my car because I was out of town.

Took my car for service. Short of staff due to Covid-19. I dont blame them at all. Very courteous and they tried their best. 4 hours for the service. I am sure they are not alone.

Great service once you can schedule it. Had an extremely difficult time trying to schedule a recall service. I had received two (2) emails stating the parts are in and I needed to schedule an appointment. After the second email I called San Leandro Ford Service Department. The call went to voicemail but didn’t allow you to leave a message. Then I called and asked the lady who answered if she could help me. She said yes until I said it was a recall. Again, went to voicemail even though I had told her I tried this earlier. Then went online to schedule the appointment. Was told by the person I was chatting with at San Leandro Ford, that someone would contact me within an hour; never happened. Then called the Ford corporate offices. A very nice lady helped me and stayed on the phone until I received an appointment. After that all went great. Went to the appointment and the service was very good….

We brought our car a week ago to get the transmission fixed. We were treated very nicely, and we got the message that hopefully the car would be fixed in two days. The next day we were told it would take longer, but by Tuesday (next week) it would be done (Wednesday the latest), and that they would update us on Monday. It is Wednesday and we havent been updated.We dont have loaner car. We dont have a clue on when the car will be fixed. I have called asking for an update, and all I got was we are working on it, I will ask someone to call you with more details, but still no call.I honestly feel like having my car kidnapped. And in the meantime I have to rent a car to be able to go to work. On top of that, the transmission problem they are fixing was a known issue by Ford, so I feel like they should ready to fix this type of issue. Beyond disappointed.

My last 5 cars I purchase in San Leandro ford great service, I wanted to buy another car recently stop by lot seems empty, if you want to sell you must have something to show. Most businesses are having delay s due to COVID-19, I was able to get a truck. Great service

Very professional and very informative the handling of the vehicle. Gave cell phone number in case I had any questions or concerns and notified me by text when my truck was ready. It was a real easy process from beginning to end!

Fantastic experience! We drove all over the bay to find a car. Tried several independent stores. Nothing compared to the friendly helpful people at The Ford Store. Sam is the guy to go to for purchasing your next car!

The door locks on my F150 were randomly locking and not unlocking with the fob or the door buttonand we were scheduled to leave on a trip. I had hoped for a easy re set, but it turned out to be a wire short.My service advisor Matt got us out in time for our trip!Even though it was a pricey repair, we were glad to have the work done professionally.

Friendly great service. The service guy Billy very well mannered. Got my truck recall fixed right away. Faster then expected.

Every time the truck is serviced it takes 15+ minutes to get the truck. Last service the man behind me in the cashier line got his vehicle before me.Please note : the word service in the phase Customer Service is not what a bull does to a cow.

Got new tires with warranty week before. Tire was loosing air. Took vehicle back to ford store. Left vehicle with them in the morning. Was told that the vehicle will be ready by end of day. Got a call later on the day and was advised the vehicle will be ready next day. Went to store next day. No action was taken on the vehicle. Have to take vehicle to another Tyre repair shop to get it fixed.

I’m not usually one for leaving reviews, but I have to let everyone know about the phenomenal experience I had with service at the ford store san leandro. Long story short, I had a very unique and major issue with my focus rs that is often misdiagnosed as a simple and cheap fix (replacing a single bolt vs resealing the timing cover). To further add to the stress, I brought it in to service with literal days left on the powertrain warranty.It would have been easy and honestly understandable if I was given the quick fix then sent on my way with a $2k+ repair bill waiting for me just out of warranty. Billy Severs and all the other techs there didn’t let this happen. Billy listened to my concerns, didn’t talk down to me, and really tried to understand the problem I was describing even though I’m no mechanic. He and the rest of the team there were able to get the actual underlying issue addressed under warranty from Ford, as well as a couple other minor issues, at NO cost to me.It’s hard to articulate how easy this would have been for them to do the bare minimum and NOT take care of me. However, every member of the ford store san leandro went above and beyond and did the right thing. While there is always going to be stigma against dealers, I have to give them my highest recommendations. If you’re looking for a dealer that will listen to your concerns and treat you like a genuine human being, you’ve found the right spot.

Excellent service. When you get to the service area. They take your data and if it is necessary that you leave the car. They call you to notify you that it is ready. Your waiting time is practically very minimal for all the service that they will give you. Definitely recommended

5 stars for the fleet sales team. 1 star for the service department. Would recommend going elsewhere for service .

Careful this Ford dealership. I went to there fill out the loan paperwork only for that day May 16 . But they ran a hard pull of my credit WITHOUT MY PERMISSION after two day on May 18.Reported to General Sales Manager Julio Coronado, of course don‘t got any response.

Great experience! Simon always does the best for me to be sure my car is in good shape. Doesnt do more than necessary either! Feel very comfortable having my car taken care of here!

We came to San Leandro Ford after a very bad experience at Fremont Ford. The dealer is very nice and we had a great buying experience of Mustang Mach E. Because of the popularity of this car, we went to a couple of Ford dealerships in the Bay Area and none honor the X-plan (though they should). SL Ford promised in the phone call and they happily honored the X-plan for Mach E. The finance department also gave us a very good rate. Amazing team!

I bought a brand new battery for my 2008 escape hybrid and the car will not startThey told me to run a diagnostic to find the solution to the problem (cost $230)That place was the Ford dealership where I bought the car 13 years ago.After doing my own research online I found somebody who had the same problem and was sharing a solution.To make it short .the point is there is a reset button to push and then wait 8 minutes to jumpstart the high voltage hybrid battery.oyherwise it wont work.I was able to follow that procedure andStart the car...Bottom line. Perhaps ford should train their technician so they know hybrid problem and not gouge people .For my situation I think they should haveGive me a free of charge service includingThe new dc battery.considering the stressAnd the waist of time .

Had a hard time reaching my service advisor and had to leave 3 voicemails in a 24 hour period. Otherwise service was great and the work on the truck was excellent

I was very pleased with the quality service. My vehicle was ready in 2 hours. I always think taking it to the dealership is going to be an all day deal...but, I was handled in 3 hours door to door...thanks guys!

Looked everywhere, did my research and finally settled on getting a Ford F-250. I was fine with bringing home a used truck 2019-2020 range Because that’s what all the dealerships were trying to sell me for the price I wanted to pay and payment that I had in mind. The amount everyone wanted to give me for my trade-in was about the same. I spoke to Juan Marquez at San Leandro Ford and he said, to come in, he had a 2021 F-250 he would like to show me. I was hesitant but he assured me he could make it work. So we went in and test drove a beautiful brand new truck, still not really believing 100% I would be making a deal. Well, Juan was true to his word! He kept my payment where I wanted it by giving us more than what we expected for our trade-in. We were Signing a contract and driving home in our brand new truck within two hours! We are extremely happy with our purchase and highly recommend San Leandro Ford! Ask for Juan Marquez! Thank you Juan and Tomas in finance!

Work was done in timely manner, recall on door locks. But only 3 were done?? I though all 4 would have been replaced...need to go back..inconvenient.

I had a terrible experience. I got my car towed in last Monday since it wouldnt start. I informed Mat (I believe hes a mechanic manager) that my car would occasionally not start. He informed me he would have an answer by noon on Tuesday. I had to call him at 12:30 to get an answer, and he informed me it would cost extra to see what was wrong with my car since they couldnt figure out the problem. Initially, it was $230.00. He bump the price to $460 with confirmation of the problem by 4:30. I drove by and saw my car unattended. I asked why and he said theyre busy, but by Wednesday at noon, hell definitely have an answer. I felt he was lying and I drove by Wednesday to see my car still unattended. Mat went out his way to not talk to me until there was no other option. At this point I got my car towed to another location. Mat said they were busy. The mechanic checked my wires and that came back positive.That Thursday the mechanic I took it to informed me I needed a new starter. This was a simple fix that didnt have to take a whole week to falsely attempt to figure out. I took this car to Ford and the workers of Ford couldnt figure out it was a simple starter.I honestly deserve my money back for them wasting my time and being lied to.

People are knowledgeable, and very helpful. l have purchased parts and vehicles from that store for several years and have never had a bad experience.

This was a return visit since my initial service date the work was not completed as promised. I want to thank Paul (Manager of Service Dept.) for assisting with my return visit and making sure the diagnosis was performed. Upon completing their diagnosis I was informed of the issue causing my car alarm to malfunction. Unfortunately the part and labor estimate was for too expensive so I had to decline their offer to repair as I already paid $230.00 for the diagnosis initially.

I appreciate the smooth service and updates on the work being done on my car.

Best Ford dealer Ive ever been in. From answering the phone promptly, making a service appointment and their completing the task ... exceptional on time service. Izzy, my service writer was exceptional. I cant believe Im writing a good review -- so different then what other dealers do.

After a few very bad experiences at Fremont Ford I came to these guys. Be ready to pay the premium pricing for dealer service. But at the Ford Store youre getting what you paid for. Staff was always friendly and polite and patiently helped me with a lemon law buy back last year.

Hard to get an appointment sometimes but once there the customer service is great. Simon had me in and out of there as quickly as he could.

Great service. Friendly people.

We came to San Leandro 3 years ago and were impressed not only by the sales staff, but by the deal we got as well.So we had to come back when we needed another vehicle and again the sales staff went out of their way to get us the right car, but a great deal on it as well.Thanks again!!

Nice and clean but of course that’s not why you’re there. So get ready because the price to fix whatever it is you came to fix is going to be pretty high. Check with your mechanic first unless he can I think your vehicle when it’s done here it will be done right

Made an appointment to have a factory recall driver airbag replaced. I showed up and you didn’t have the part. The guy said he would text me but I have heard nothing.

Matt C. took great care of me. He was fair with pricing, he stuck to the time frame of having the work completed and kept me informed of any changes in cost. Great employee make sure you go and ask for him if you need your vehicle serviced!

Multiple visits, Billy Severs is reliable + professional. Not super cheap but you get what you pay for, good quality work.

Maintenance was quick and simple. Shout out to Frankie for being super on top of things :)

They knew what they were doing and explained everything....

Great trip. Pricey but came with warranty and a peace of mind. Parts took a bit longer but was kept up to date the whole time

After they sell you a car they dont care or want to answer any questions. Please dont go there rude people

These people ran my credit 8 times in one day after we left a deal where they tried raising the price more on what we had agreed on be careful if you don’t take a deal from them they’ll ruin your credit. Stay alert about it

Matt Custumer service was great and he got the job done quick for reasonable price. Best worker I know up there that can help you.

THE worst Ford you could possibly go to. We made a mistake and didn’t check the reviews before we came here. I’m warning you to not come here unless you’re okay with them stealing money from you. We brought our car for a check engine light that was covered under warranty but they lied and refused to cover it so I had to pay out of pocket. Took it to the Ford in Walnut Creek the next day because the issue still wasn’t fixed and they didn’t charge us because IT IS SUPPOSED TO BE COVERED UNDER WARRANTY! This place WILL scam you and lie to your face about it. Careful with Paul, he’s the one we talked to. Definitely never coming here again.

Patrick (service manager) was great. Though it took some time to fix, they were nice to cover my rental. Dealerservice was great. I’m more unhappy that Ford won’t cover a broken computer module when truck has only 8k miles (though it’s 5 years old and past warranty).

I had a real good experience at The Ford Store San Leandro and it is attributed to the presentation of Nicole Keane - the Sales Associate. There was no forced sales pitch, no sales rush. I viewed several vehicles prior to making the selection of choice. Nicole treated me as a family member. She answered all.my questions and when she did not have an answer she was honest and shared she would go to ask someone and come back with a response - which she did. Nicole was assisted by another Associate - Viva - but Nicole remained the main contact person.The purchase involved a trade in followed by cash - no financing. I felt absolutely wonderful writing out that check then driving off with this purchase on my birthday.I would not hesitate to recommend this dealership and Sales Associate to my Colleagues and Friends.Respectfully submitted,Leon Bacchues, Ph.D, JD

San Leandro Ford delivers great customer service. I first bought a car there in 2013 and recently started leasing, which they helped me navigate. When I recently went in for an oil change, someone forgot to notify me that my car was ready. The manager Nicole called that day to apologize and find out what happened, and offered a free oil change or detailing session to make it right.

I was treated rudely by the sales person and lied to by the sales manager. Flat out Lied! They try and manipulate you by quick talking, throwing random numbers around and changing the conversation. I will never buy there again.

This is the second Eco Sport I purchased. I returned the first one because the brakes squeaked so bad. It was so embarrassing that I couldnt pull up forward in my driveway, I had to back in so the neighbors couldnt hear the noise..I traded for a 2020 it does the same. Ford does not want to solve the problem, they said nothing wrong. I had a rental of the same car and no squeak not one time. I think I am getting lemons. I wouldnt recommend anyone to San Leandro Ford. I am very disappointed.

We always get good service. Billy has helped us more then once and he always takes care of our needs. Thank you SL Ford!

I have always had great service at the Ford store

A little more proactive approach would help for in store discussion

Repair took a little longer then expected. I was out of a car for 5days. Shuttle service or loner cars would have made things a little easier. Overall the customer service was great!

Paul from sales is super helpful. He made sure I was comfortable purchasing my vehicle and didnt pressure me into anything. Tomas from finance was also very helpful. These guys had me in and out of the store. Im so happy with my new purchase. These guys are amazing!

Fantastic customer service from Britt in the service department. She is mindful of your needs, listens, acknowledges what you tell her and she keeps the communication up while you wait. Britt gets more done on accident than a lot of others do on purpose. Will continue to use this company base off employees like her!

This one-star rating is mostly due to the service team not returning my attempts to contact them. Despite several attempts to get in touch with them via phone (unable to get a live person) and using their websites live chat feature (see attached pics), I have not yet received a response in over a month.I brought my 2009 Ford Escape Hybrid (which I purchased at the San Leandro Ford Store) for its 120 K service on 10/09/20 and worked out the plan for this service with Matthew, who elected to go a 90 K Value Service, with several a la carte features, rather than use the stores pricing which he said was glitching and way too expensive. I appreciated this gesture, despite being annoyed and concerned about the exorbitant rates in the system (Mathew showed me a screen shot), as paying $1500 for a service visit seems like way too much. I will further discuss this pricing issue in another review, but thats not the main issue here.During this initial conversation I explained that one issue we were having was an orange check engine style alert light on our dash for our a failure of a tire pressure gauge sensor (see attached pic), that had been going on pretty continuously for over a year, but that our tires were never flat (because we were constantly checking), and so I asked Mathew and the service techs to look into that.When I returned to pick up the Escape at the end of the day, it was just before closing and felt rushed, so we were not able to go over the full a la carte paperwork, and due to COVID, I was OK with that and just wanted to get out of the interior office space, and figured if I had any questions, we could discuss later, but as soon as I got into the Escape I noticed the SAME ORANGE ALERT LIGHT was still lit up. Which means the technician would have also seen the light when turning on the engine as well.I considered going back in to find out why this hadnt been addressed, but as it was closing time on a Friday (the technicians had left for the day), I just wanted to get home and discuss it later over the phone. I called on Monday 10/12/20, but did not get a live person, and then used the websites chat feature on 10/15/20 (which I HAD gotten a response from the service manager on a pricing issue before I paid and picked up the vehicle, so figured it was the best method). After not hearing back from anyone for a few days, I tried the chat feature again (see attached pics), on 10/22/20 (and mentioned I had not yet gotten a response), but still to this day, more than a month later, have not heard any response from anyone at the San Leandro Ford Store.Im not sure if Mathew forgot to include my request or the technicians forgot to check it. The quote portion of the paperwork states that the final Job 7 of the a la carte service tasks listed as Perform Mandatory Tire Inflation System Check, Check all operating vehicle tires for correct air pressure and adjust if necessary and Recall Check Acknowledgement, which I thought might be the task of determining why the sensor is failing, causing the alert light to go on. (see pics) There have been other factory recall updates that the Escape has needed to undergo. However, the receipt doesnt have a Job 7, and instead has this language around the tire inflation system check as Job 6 and it states Tires were inspected for proper inflation as per tire industry standards, and OEM standards. New Tire Pressure Readings are: LF, RF, LR RR. However, there are no readings here, so Im not sure if this last job was ever done, or if the technicians understood my request about the alert light.Im hoping to get a call soon from San Leandro Ford Store to figure out how we can get this alert light issue resolved.

They are con artist. They only want your money. Please don’t trust them. They prey on the weak and vulnerable. In my case, they had me there for 6 hours for 2 flat tires and this was after I spoke with the Director Rich. He had promised me 2 hours because he understood my dire situation. I had 2 flats working graveyard in a town 50 miles away from home. After 6 hours of waiting they charged me for a wheel alignment that was done completely wrong and when I went back to tell them they didn’t even care or fix it. They wanted to charge me another $120 to fix it. DO NOT GO TO THIS PLACE!!!!!

Great Service. Awesome Place. Took care of my SUV. Works better than what it did. Great Customer Service. I Love This Place..

My visit was to get my Transit Connect van serviced. The professionals in the service department got the work done by 3:30 pm.A special shout out to Matt Rost for making it all painless!

Very pleased with The Ford Store, service department performed scheduled inspection and made necessary adjustments in a timely fashion.

I needed my car serviced and was greeted by a friendly Ford representative. They accommodated my check-in and did a good job at following up with car updates. Was able to get service with no problems. Very satisfied with the experience.

Billy changed my perception of bringing a car for service a dealer store. I came in to get an oil change for my 2018 Fusion. Im new to the area and I walked in and wandering around looking for someone and he greeted me and asked if I need help? I been in the service industry for a long time myself so when he greeted me, I know that Billy understand customer service! However, I really just wanted an oil change because I was pressing time but he showed me the options and price difference and made a lot sense and he did not pressure me in buying it. He explained it very well and thats what I want from a service advisor who can convince me. I hate going to a dealership and talking to someone who doesnt know what their talking about to sell and then their attitude change when you wont go their plan. Billy is excellent service advisor and hes good of what he does. If I have mechanic shop I would lure him to come and work for me. :-) Thank you, Billy and hope you enjoyed that lunch meal!

It was great left there with a Ford F-150 platinum

Britt was able to take care of my issue immediately. She listened to my concerns and and assured me that all my problems will be addressed. She is a great people person and I was able to tell that she cared. Britt is a great asset to your Ford Dealer Team! I am very glad that I worked with her. Britt made me feel worry free.-NxG

Willie has been my Service Advisor for over Ten years.Always courteous, car ready when promised. Keep up the good work Willie.

Poor service & departments there dont communicate with each. Please go somewhere else.

Our experience was most positive. David Gonzales could not have been more helpful and understanding of our needs....not pushy at all. The car is exactly as he said and we think we got a great car worthy of the price we paid. Paperwork was easy, all the administrative issues went smoothly. Definitely loving the car!

I was totally satisfied this past Tuesday when I took in my 2016 Ford Mustang for oil change. I arrived at 11:30 a.m. and my adviser Matt C, Process my vehicle to get its oil change. He Informed that it would be to 2 hours, during that time I appreciated Matt was updating me on the status of my car. If you plan to take your vehicle in for service I would suggest to look up Matt C. Hes a class A guy.

I had my pick up serviced and they were suppose to rotate tires and oil change. When I went back to pick it up I noticed that they didn’t rotate the tires but charged me for them. If I didnt noticed that they were not rotated they would’ve charged me, so be careful otherwise they would charge you for service that was not done.

Loved making appointment and working with Nichole and Ron. Slightly disappointed that their ad didnt match offer one day later BUT overall very happy with experience. Love me some San Leandro Ford 2018 Toyota Corolla SE!

Treated very well soon as you drive greeted with a smile and took care of me right away car was serviced and ready ahead of time check out was also fast pleasant and professional.

Great experience, Mike was very helpful and patient, the team there was accommodating.

Really great experience with Patrick and San Leandro Ford. Friendly receptionist to make the appointment, clear about arrival times. Felt like I understood the plan and need for what we did. Threw in a quick wash since my car was really dirty after a run to Tahoe and back.

Very trustworthy person the owner very good prices treat you very well would you recommend anybody to go there! Gaeton n Maria are the best been going there for about 42 years when he used to be at Big Os on 35th now hes Tire Pro a 98 and international.

I am still dissatisfied with the sound of my car. My car is running loud especially with the air conditioner on. You can hear the noise when the fan is switching. Every since my broken shroud was replaced I have had issues. The dealership has been good in trying to resolve the issue. But basically I was told this is good as the car will run and they are not hearing what I am hearing. The last young lady that helped me was attentive and did everything she said she would do. I appreciate the effort but my issue is still not resolved. I’ve been a faithful Ford customer for over 37 plus years. I think it’s time to break the relationship. Especially when your told well your car is not going to run like me it did when it was brand new. I know a car with a 130 thousand miles will not run like a brand new car but I do expect it to run smoothly and not so loud.

I have had Ford automobiles my whole life. From my Dads hand-me-down 1966 Ford Ranchero, to my first car, a 1987 Bronco II, to a 1997 Ford Explorer Sport, to my two vehicles today, a 2009 Ford Escape Hybrid and my new Ford 150 pickup truck.The reason I have had so many Ford automobiles is because of the service Ford provides for its customers. Recently, my 2009 Ford Escape would not start because the Hybrid battery died. I had to have it towed to San Leandro Ford.My service advisor, Billy Severs, worked with me to get the car back running. A special battery charger had to come from Ford Corporate to recharge my hybrid battery. Billy kept me informed throughout the entire process. I especially appreciate his thoroughness, professionalism, and his many update calls.Billy, and his manager Paul, treated me with care and concern. I highly recommend San Leandro Ford to anyone. They will get your automobile repaired and back on the road for a fair price.

Needed to take my car in for some general maintenance and to fix a brake light fuse. Found the service center email, and after a little telephone tag (I kept missing the calls while I was at work) the next day, I was able to easily set up an appointment.I may have missed the option, but it would be nice to set up appointments via email, that way I dont have to worry about missing phone calls.Overall service was great though!

Great experience with Patrick customer service, he take care of my f150 Recall and updated me about the daily and he explained why it takes two days . He is professional

The service department of this location is probably the worst of all Ford locations in Bay Area. Had a bad experience and provided feedback to the management team(Gus) and they didn’t even reply.

My Lincoln still under warranty has a noise coming from the passenger front side of the car, the noise is obvious but the technician couldn’t hear it, and this is because the car’s warranty was getting closer to its expiration (49,634 miles over 50,000 miles warranty)and will cost them a lot to replace the front shock and arm. I replaced the parts in another shop and costs me $1,300.00! The problem is they’re asking me to buy extra warranty after the 50,000 has been expired, what a shame!

Great and timely service. And another “thank you” is due.

They accommodated me in every way I needed as a customer ! I was very satisfied with my service all throughout my ford experience.

I had a wonderful experience. Service was completed satisfactorily.

The after-sales service is very good, but the quality of the car is very poor. I bought the Mustang 2.3T here in 2018. After driving it for a year, the engine broke and the engine was replaced. It didnt take long for a metal to fall from the chassis, and the car moved obviously during the first three months. This time the central control screen did not work again.

Patrick ..I believe happens to be a service advisor..He is very professional..very helpful. A number of staff there are great. I dont know all of their names.

Great place to get parts for my old SUV.

Super easy dealer to deal with. Billy in service has gone out of his way to deal with Ford Co. on my behalf in regards to some recalls and has taken great car of my vehicles.As well my last three Ford vehicle purchases have been through this dealer and I found the experience to be very positive. The sales team works as a whole to get you taken care of.

Thanks Matt for helping me keep my RS in tip top shape!

They were quick and efficient!

Got my 1st service a few days ago and they were fast, efficient and very friendly. Great customer service. Bought my car there 18 mos ago and that was a really good experience too. Never thought I’d say that when purchasing a car. It’s usually such a daunting, time consuming and frustrating task.

I took my car in to repair my shifter plate. In addition, I had them provide me with a 60,000 mile maintenance. The total bill was over $1,800.00. That’s not the worst part. It took over 4 weeks to get my car back. It’s an American made car. What took so long? I had to borrow a friend’s car to get to work.

I was rip off by San Leandro Ford Service guys!I was charged $230.00 for nothing!I took my F150 to check a rattling noise on the rear sliding door, it was working perfectly fine open and close except that rattling noise obviously from something loose.When the guy told me how much I had to pay for to check I asked why so much? - He said because it takes 2 hours to pull it apart and find out what the problem is!Until then they were going to find out if it was covered by my FORD PREMIUM INSURANCE, ( I’m sure they cud find out right away if it was covered without going through all this) but they didn’t want to help me!. I was charged $230.00 Dlls. for the “diagnostic”When I picked it up I was told I had a replace the whole window because the guide has come loose from glass housing as I mentioned to him earlier to him when I dropped the pick-up.There was need it to make a new appointment to fix it which was going to be about $1800.00 Dlls. Because the whole window needs to be replaced according to them!. I decide to find a specialist on car windows but when I drove away I try to open the sliding door as I did it many times before and it wasn’t responding it opened but it wasn’t working properly and didn’t close. Wasn’t working at all!.I returned to let them know that it wasn’t workin and they said “WE DIDNT TOUCH IT” , “We didn’t opened our inspection was visual!”They diagnosed by assumption!Never before I heard about something like this!They charged me 2 hours of labor ($230) didn’t pull it apart?— I knew that diagnostic myself without being a professional!.. So now I end up with a unresponsive rear window and charged for a job the guys didn’t perform.IS A RIP-OFFI heard about bad service at San Leandro Ford but never expect something like this! —As soon as I told them the sliding window wasn’t working anymore they said “they didn’t touch it!”. The guy daré to ask me -Why did you opened? So I ask him - Didn’t you charged me for 2 hours to examine the problem? 🤬🤬🤬They charged me for a job they didn’t do!They recommend to replace the whole window without putting a finger in my truck. I cud figured that myself!

This place is amazing 🤩! I’ll give them a 5 stars 🌟🌟🌟🌟🌟. They know how to take care of their customers. Big thanks to Mr. Ron Delapaz, Mr. Martin and Mr. Wilson. If you guys looking for a car come to this place.