It been a total nightmare its impossible to get these people on the phone without being rerouted to the Philippines.First let me say this the product is amazing and yes they dont give it away so its quite expensive I paid a little over $500 when it was all said and done but you definitely get what you paid for.The customer service is terrible I would almost say the worst of its kind ordered the Sena Cavalry half helmet and when it arrived it was the wrong size it was a large instead of a medium you would think that would be an easy thing to clear up well this is where my nightmare begins..I have called numerous times Ive left voice messages and still no one at the company has even bothered to return my call makes you wonder if I would ever make a second purchase with this company again probably not its unfortunate because it got such an amazing product..

Typical didn’t read reviews, and now it seems that im stuck with a 300.00 paper weight. The reviews are right on. Worst customer service I have dealt with period. A lot of back and fourth and hoops to jump through. Then they are dragging their feet, like ridiculously. 30K has a lot of bugs and should have been stopped before production. Now I know why the 10c Evo never made it out after almost 3 years being promised. Next time you want to hurry something to keep getting your pockets fat. Remember that in 2018, reviews are customers way of letting people know that the name might be the best but the shady support behind it didn’t make it NOT worth the investment. Sena seems to have a lot of making up to do on their Customers. I will update post as they responded but it’s been 2 weeks and they have gone dead with responding to me.

This company has extremely poor customer service. I purchased a very expensive helmet from them and wanted to return it. They wanted to charge me $40 to return it! They have also placed me on hold and never came back, told me they would call me back and never did. The person I spoke with even lied about me getting in contact with a manager. She said he was on the phone. I asked for his name and she said, Well um I dont know his name, but I can have him call you. I am not impressed at all :(

I started out with wanting an exchange the helmet for a larger size and then had to buy another helmet because they hadnt responded with an RMA for a week. Now I am trying to return it for a refund. They keep promising an RMA but yet to see it. The worst customer service ever.

Customer service is terrible. Cannot get a hold of anyone in the US. Bought a premium motorcycle headset and it failed after 2 years of intermittent use. Found many other complaints about the 20S model online similar to mine and they wont address the issue because its just out of the warranty period.

You need to pay to ship their faulty products back to them.