So - we’ve been here 3 weeks. First - no one knows what the other is doing. They’ll fine you for everything. You can’t actually speak to someone local, it’s all a call center who knows where. One of their trade’s (in our case the pool guy) claims they can’t get in? $25. Never mind that they’ve been told REPEATEDLY what the gate lock combo is. Never mind that the day & time the pool dude claimed to have been “locked out” I was here, AC repair guys were here, and their OWN MAINTENANCE guy was here - all in marked vehicles I might add. Pool guy says he was locked out & no one answered the door. $25. Oh & when we got the house, despite same pool guy claiming to have been cleaning/maintaining the pool weekly, it was green. Not a little dirty. GREEN. At one point, we pulled up when he was here, sitting in his truck playing on his phone & just sat there waiting till he’d noticed. 10 minutes later, still no clue or sign of life. Then we have this hot mess happening. 24 hours ago, the sink backed up. Kitchen is 100% unusable (think about how often you use your kitchen sink). No ideas when someone may get out. Not a clue. Online request & 4 phone calls, no clue when someone might at some point show up to fix it. So, f the tenants. Just make sure you pay your rent & extra fines on time.This AM I was told by one of their call center peeps that they could NOT put me on hold, contact a vendor, & let me know when they’d be here. Well, sink started leaking, I called back and all of a sudden they DID put me on hold, contact the vendor & get me scheduled. So, clearly they’re liars as well as slum lords.

So far so good! I was having trouble connecting with my current agent and was assisted by a member of the support team. She was awesome! Unfortunately, I cant seem to recall her name. :)

Excellent customer service experience with Stacey. She took care of my needs/concerns quickly and efficiently. I appreciated her professional attention to detail and making sure she had answered all of my questions.

My A/C quit working Monday night. Ive been trying to get this resolved since Tuesday morning, but it took me calling 3 times to get a vendor to the house. It has been 97 degrees outside, and this is not acceptable. When I spoke to the supervisor, Eric, he said the most he can do is send an e-mail to inform them that his is high priority which might take a couple hours for them to respond. How is it high priority if a response (not a resolution, but a response) takes a couple hours? The only person that has been helpful during this experience is Nikki who was the fourth person I spoke to yesterday. She is the only person that found a vendor to come out same day, but the bid from said vendor was rejected, and nobody can tell me why.

Currently situated in Texas with temperatures reaching into the high 90s low 100s and the AC unit is malfunctioning. Put in a ticket using the app at 8 pm the night before. I get no updates until I call the company at noon. I then had to call the company 2 more times because there are no updates on a repair technician/company coming to the house to repair the ac and inside the house is nearing 90 degrees. On my third call to the company at 5:30 pm, I spoke to a gentleman named Aldrick, that got me details of a repair service that will come to the house. He provided me with a day and time they will be at the house. It took me three times. As a military veteran living in Texas I will be sure to let my teammates and colleagues know that this is the type of service that you may have to expect when dealing with Main Street Renewal.Thank you Aldrick, for being a shining light in this company!

Thx so much Oscar & Jason for working together like a team player getting things done. U guys work good together and fast. I love to see how good people put there mind together and get the job done. Oscar and Jason u both need a 5 star. Good JOB!!

DO NOT RENT FROM THIS COMPANY! Their customer service is abysmal. Our HVAC system is broken for the 2nd time in 6 months. Its been 95 degrees out and we’ve been unable to get a supervisor to return our call for the last 5 days. None of the customer service reps can get us in contact with a supervisor and they’re unable to approve the request. We’ve been told numerous times we would receive a phone call back and have been blown off. Our house is currently sitting at 90 degrees and I work from home and have 2 dogs. Not to mention the condition the house was given to us in. Please save yourself the hassle and do not rent from this company.

Rick was super efficient with the repairs and empathetic to the fact that we had just moved in and experienced a few issues.Separate time Oscar came and was also efficient and empathetic. Took the time to go above and beyond to clean the AC unit and help hold it over til an HVaC company could come out. Impressed with both of the maintenance thus far.

Oscar was amazing!! He made sure to call me before and after he completed the work. He was extremely nice and professional. By far the best person I’ve spoken to and with at the company thus far. He is the first person to make my move not as stressful as it had been. I hope that if I have any other issues, they send him out to help. He truly deserves more than the 5 stars we are able to give!!

We had a problem that was addressed immediately. The staff was very friendly and reassuring. Everything is fixed and we are happy tenets! Thanks to Jason and his coworkers!

Great customer service. They have also been very understanding throughout COVID.

When it came to writing a lease and getting initial rent and security deposits, and executing the lease they were great. But good luck if you have a maintenance issue. I have a completely urgent issue were I cannot secure my house, and a month later it is still not resolved. Been getting the we are working with our technicians to get someone to the house run around for a month. Completely unacceptable!!And a month later, my shower doesnt work, and it takes them 9 days to get someone out to fix it. I own rental properties myself, I have never made a tenant wait 9 days to have anything fixed, let alone a shower. I was completely unwilling to wait, so with the use of YouTube I figured it out myself, and just fixed it myself.This company has 0 integrity. You ask 3 people the same question and you will get 5 different answers and not one of them will honor anything the previous person said. You cannot trust a single thing this company tells you. The absolute worse management company I have ever dealt with in my life.***UPDATE*** I upgraded my review from 1 star to 3 stars, because after I had the above problems, I was contacted directly from a Jesus Sanchez who told me he has been made aware of all the problems since I moved in, and if there are any further problems to contact him directly. Ever since I have had every work order request handled in a very reasonable amount of time, a few times even got someone at the house within a couple of hours of contacting him. Will see how the rest of the lease goes.

Answering people are good, but it doesn’t seem like they make things priority really. Went 3 days without AC last week and since they said it didn’t get to 90°, it wasn’t considered urgent enough to send somebody out, even though it was 82° inside the house.Having more ac problems today and the only reason they might send somebody out today is because it’s finally going to get to 90° outside today

Rick is the absolute best part of this company! He comes and fixes more than one issue at a time! I have had so many problems with this company since living here, he has been the silver lining of being with this company.if it weren’t for him, things simply would not get done. Thank you for being so awesome and helpful Rick! We really appreciate all your work!

Anytime I have a maintenance request, Rick comes out and is pleasant and professional. He gets the job done quickly and is always so nice!

Customer service is unresponsive. We have had a water leak issue from either the water heater or AC return for over a week. We have sent several emails without a response. The water is now penetrating through a wall and causing the linoleum to lift. There also appears to be mold buildup around the back of the water heater.

Maintenance guy was professional explained to me was to keep my home cool and got every thing done quickly.

I have been a renter for 13 years and have had some rough Handymen in that time. I am so thankful Mainstreet Renewal sent out Rick Geraci for me today! Our garbage disposal wasnt working and it didnt even take him even five minutes to know what was wrong with it. He immediately let me know what was wrong with it, walked me through how he was going to fix it, what I can do in the future to fix and assess the problem myself, and even some ways to prevent it! So thankful for his thorough expertise. Hope to see him again some day when Im in a pickle (but hopefully not anytime soon).

Its always a pleasure to see Rick, I know when he shows up the work will be done quick and right.

Rick from the maintenance team is super friendly and knowledgeable! Fixed our issues quickly and efficiently. Really happy we are renting from a company that cares for its residents. 🤩

I appreciate the company all they do to help get you in a rented house!!

Rick, the maintenance guy who came out today, could not have been nicer or more professional. He went above and beyond to make sure my concerns were addressed and fixed! Wish the people that answered the phones were as professional and nice as Rick was today.

Rick was efficient & friendly. He was quick & showed me what he did and that the repair was made. I appreciate his responsiveness & communication.

Rick did such a good job taking care of my garbage disposal problem! He came out quickly on the scheduled day and figured out the issue right away and got everything solved.

Rick helped us fix an issue we were having with our sinks. He was really professional and even showed us what exactly was causing the problem. We are extremely satisfied with his work

Main Street is one of the best land lords. They are very understanding and helpful.

Rick did a very good job. Proficient, quick and friendly

I have been calling ALL week to get the status of my application, and conveniently received the conditionally approved letter by email this morning (Saturday 3/26/21) and the letter I received is dated 3/23/21, meaning the letter has been written since that date. So I call and wait on hold for over 30 min to then speak to an agent so I could see what my conditions were. Well low and behold they HAVE NO IDEA. So therefore, I am waiting until Monday when someone will supposedly be calling me back (I am SUPER doubtful that anyone will call me). I have received ZERO communication from them since the day I applied, no thank you for your application, no follow up with my numerous calls regarding my status.It gets better, so while speaking to this agent he advises me Oh, I am sorry maam this property rented 2 days ago 2 DAYS AGO...I called every day since 3/24/21 and NOONE told me this information. So now my options are to transfer my application, which conveniently cant be done until Monday, and can take an ADDITIONAL 3-5 business days JUST to transfer my ALREADY screened rental application. So far my experience with this company is LESS than acceptable, and after reading most reviews posted here I dont think I will be wasting my time with the poorly trained, terrible response time company that MSR is. This is truly sad as the idea this company has it great, but they are not trained and DO NOT have the ability to do what they say their goal is. Pretty much every time I call there is a new excuse, and a new problem, and I have not even signed ANYTHING, I would highly NOT recommend this company as it appears from my experience and that of others that they have VERY poor customer service skills. Not a single person I talked to can TRULY understand my frustration because NOT a single one of them are getting the run around like I am. The homes are nice, and the prices are good, but the customer service/application process is TERRIBLE, and for these reasons I AM OUT!

Since Thursday 04/15/2021 we have had problems with trying to enter the property. The code that was given to us for the smart lock has not worked and the application that we were told to download did not work either. We called the mainstreet renewal call center and they provided me with approximately 10+ codes that also did not work.  I then took it upon myself to look at the lock and downloaded a separate app in order to actually unlock it. That separate application which is the Oaks smart lock app let us enter the property to where we could move some things in. On Friday 04/16/2021 we were not able to enter at all. We called multiple times and were given the same answer someone would be coming out. Which nobody did and then received an email stating that maintenance would be coming out on 04/19/2021, from the hours of 12am and gave no given ending time. The main thing that I would like to know is how am I going to be compensated for 3 days of not being able to enter the home that I am renting and that I paid prorated rent for since the 15th.This is incredibly frustrating and honestly am not getting my hopes up for anyone coming out tomorrow. Mainly because of all of the problems already. Main Street Renewal made the process of setting up the lease and paying them fast and easy, but after that I feel as if they do not care about there residents.

The technician was very helpful in explaining to me what the issue was and showing me exactly what was wrong with my water heater. The issue was resolved in a timely matter, and he was very polite and professional.

Rick was very quick and attentive. Super friendly!

I lived in one of their homes in San Antonio, was not pleased at all. When I had maintenance took forever for them to come out. When we moved which was btw 2 months early due to my medical, we put the house in tip top shape, I was charged for carpets which I paid someone to come in and do professionally, blinds that were broke when we were moved in and reported to move in sheet, and other stuff. But I did my deposit back, well some of it anyway. But as soon as I was medically ready to move back to san Antonio, they decided to be unfair and tell the other company we didnt pay rent on time. Mind you we were 5 months ahead and my husband is self employed owns own business doing in house remodeling and more, so we all ways paid on time, until COVID shut everything down we missed 2 months but got help from city. How could a company say we were never on time all because of a COVID situation. When I called and asked for the ledger of proof we were always late, NO RESPONSE. Very disappointed in this company. WOW Is all I can say.

Rick was fantastic. Showed up on time, communicated well and was personable. I would 100% trust him to do work again at any time.

The representative that came was very professional. I just hate that we put in a request to get the house sprayed for ants (although it was In the lease that it would be done before move in) and all he did was take a picture of ants to send to someone else to come out and spray. Now we have to wait again for someone to come out and actually handle the issue we thought was getting taken care of today.

Mario was as helpful as he could be aside from sending requests that will hopefully soon be answered.Anything he could answer he did.

Do not rent with them! They don’t care about their residents! I’ve had a water leak in my house for over 3 days now and everyday it’s a different excuse! I asked them to reimburse me for having to relocate since I have a 2 year old child and they said it’ll take up to 60 days to even get a response back!!! I won’t even be renting at that point so how would you give me a rent credit if you refuse to give me a check for the money I have to waste over them?! The whole time I’ve been renting with them it’s been nothing but issues. Avoid them at all cost!

I am so disappointed. I have never dealt with that level of disrespect and rudeness from a customer service representative in my life. I asked to speak to a supervisor multiple times and she responded “ the supervisor will only tell you what I am telling you.” I then kept asking for a supervisor. She just yelled at me. I asked why is she yelling at me and she said “ I am putting my phone closer to the mic, I’m not yelling.” This is ridiculous. The representatives name is Blanca.

Oscar was very professional, kind, friendly and very helpful person. He called ahead of time and let me know he will be at the address in 20 minutes, and was right on time. He knows his work very well and was very generous to ask if there was anything else needed to be fixed. We need more workers like him.Thanks Oscar! My daughter and I appreciate your professionalism.

We had a maintenance issue with the house. However the service that we received was positive and efficient. IFM was sent to repair the issue which was absolutely professional, precise and quickly fixed the issue. I was highly pleased with IFM and the service that we received. The issue has been resolved in a timely manner and I couldn’t be more satisfied. Excellent customer service!

Rick was such a sweetheart and got everything I needed done quick! I would totally recommend him for any maintenance issues you need!

The agent was very pleasant and kind, she really listened to the issues I am having in this home! I’m really hoping they call back with a resolution quickly before I move out!

Absolutely the worst experience Ive ever had in my 20+ years of renting...their reps were kind but there was nothing ever accomplished with even the smallest of requests...it was a horrible time dealing with such an incompetent company for an entire year...DO NOT USE MS RENEWAL, YOU WILL REGRET IT.

I put in a work order for my disposal in the sink, Rick came out and had it fixed within 5 minutes. Very nice and smart guy

Yall ask us for a response right after hanging up..but Ive been with plumbing problems since Thursday and still not fixed. And why do yall give us the option to text when yall dont reply. And then stop telling us as tenants you know exactly how we are feeling in this situation if youre not in this situation or not trying to fix it.

Oscar did an amazing job, fixed the problem quick and was about to explain the problem and what to do next time it happens . Appreciate it!

Brand new house to live in as a rental. Moved in with no appliances, waited 2 weeks for them to arrive and was told to install them myself. The bracket for the stove was installed incorrectly. The hoses for the dishwasher were cut and improperly installed.Smoke detectors act up.The living room window was missing a metallic screen.There were gaps in the doors big enough for flies to buzz right on through.Communication is often delayed by days if not a full week or two.Best management could do for my troubles was credit $140.Save yourself the headache and do not rent from MSR. You mean nothing to them, they only care about the rent money.

Haven’t had A/C for going on 9 days. Nobody is at the local office and the technician who “fixed” it after 7 days never actually fixed. The house is sitting at 88 degrees inside and all I ever get for the urgent issue is “we’re sorry we’re working on it.” Unacceptable for my family and me! Do not rent from these people!!!!!

The sink is now leaking into the bottom cabinet. Nothing was fixed.

So far so good considering everything is online and through phone calls. It was a little complicated when the non local reps help but Monica has been great and straight forward. We’ve put in work orders that got fixed within a few days so that was great considering these previous comments. Our family loves our new home. It’s a great start for us. Hoping it stays like this since we plan on releasing already. Thanks to the local office staff and maintenance. Pest control as well. We are comfortable. Thank you

I sent in a work order and got a email the following day. The service tech who was scheduled to come out got in contact with me to go over some questions he had about the work request I submitted. He was very attentive and made sure he understood everything I had concerns about. He followed up with me after the work was completed to let me know what was done. Oscar is very professional and I hope we get him again if I have any future work requests.

!!!!DO NOT RENT FROM HERE!!!!!!!!STAY AWAY FROM THESE PROPERTIES!!!!My family moved here a month and a half ago and have not been able to move into the property. The electricity doesnt work in half the house including the refrigerator and AC. I have a 9 month old and my wife with me we have had to move into an extended stay on our dime. Now a month and a half later we finally got the area manager Keith Barnes to respond. He got an electrician scheduled for today. Lets see if they show up.These people are incredibly rude and unresponsive. Its been a nightmare from the start. Please save yourself the trouble. Unless things shape up ill leave this review. Ill update per issue.***UPDATE 9-21-20****We had an Electrician Scheduled from the regional manager of OK and TX in the previous posting. That Electrician Did not show up. I proceeded to contact anyone that I could to get an update. After talking with 3 customer service reps I was told an Electrician was never scheduled and that they do not dispatch services unless they go through a competitive bid process which means that they allow multiple vendors bid on the same job and go with the lowest bidder. Understandable, however I was told this process can take up to a week with trade services. Meanwhile I am STILL going back and forth to an extended stay with my daughter and wife. Im baffled as to why they Regional Manager would tell me (in an email) that an electrician has been dispatched when they never were. I was finally contacted by their Resident Services Team who listened to my story and what I had been going through to get the place Ive been renting for the past 2 months livable for my family. I asked him if there was anyway they were going to offer rent concessions considering i had spent over $4100.00 on living in an extended stay while paying rent at this property (which was on time everytime). He said yes but they would have to resolve the electrical issue beforehand. Who knows when that will be.A week goes by of the competitive bid process and scheduling with a third party company that they contracted. At this point we are at 2 months now WITHOUT ELECTRICITY, AC or THE ABILITY TO USE THE FRIDGE. We were finally given a date today. Shortly after this I was contacted by the contractor that this property management contracted and was told that the work has only been approved for a certain amount of money and that the job would take more time and money so they were going to wait on the approval from MSRenewal. In short nothing was done and I am yet again moving my family out of the property and into an extended stay while expected to pay rent.Im currently close to 6k in debt due to this mess. Im a programmer and I work from home so having such a caustic living arrangement forces me to have to let contracts go with my employer due to limited internet or my daughter needing to be taken care of. We can afford a babysitter. We cant afford to pay another months rent AND pay for a motel . Ive nearly maxed out my credit card and have less than $80.00 in my account. Im terrified of what is going to happen next. The worst part is having hope that things will get fixed and give my family hope then it being all ripped away. Ive left several emails and messages for the regional manager Keith Barnes but have gotten nothing not even a reply.***UPDATE 9-23-20****I still have not received a call back or an email. I emailed the following addresses. Im posting them here in hopes that it helps others in my situation. I found out so many other people are in my same situation without any resolution. This company should be investigated for ethical practices.EMAILS I HAVE COLLECTED:Keith Barnes ,Monica Salazar ,Javier Mauleon ,Rosa Camacho ,[email protected],[email protected],[email protected],[email protected],[email protected],[email protected],[email protected]

The phone call for the repair was answered promptly and politely. Alex was very professional. Now we just have to wait for the repair to our busted pipe.

Without a doubt the worst expertise Ive ever had with a rental company! My wife and I moved into the house were renting a month ago due to a military move to Texas. For starters we couldnt even access the house to look inside because they hadnt setup the door lock Bluetooth properly. I called and they said theres nothing they could do about it, to call the lock company to fix it. That was a no go so we decided to move forward with the lease anyway because it fit our needs perfectly (location, rent amount, etc.) We were selected for the property and we thought that was the end of our problems... I wish! Keep in mind My wife is 8 1/2 months pregnant during all this. We found out that during the pre-inspection that main street renewal didnt notice that there were no mailbox keys. After calling many times about getting the keys we were finally told by a customer service supervisor that we had to request to talk to, that the area manager BEN HOBBS told us there is nothing they can do because the mailboxes are government controlled... please keep in mind that this back and forth about the mailbox keys had been going on for almost a month. With bills and other mail pilling up in our box we had to go to the post office and stand in line for over an hour just to be told that the locks would need to be changed and it would take an unknown amount of time. This company has ill trained personnel, no sympathy for their renters and did I mention the San antonio office is closed and you can only call the main number in Austin and if you can get through with an issue, they have to let the San antonio office know and they will get back to you within 24-48 hrs... if they do at all. Avoid this property manager at all costs theyll give you the run around and have no real clue as to what theyre doing. Your company should be ashamed as to how they treat their renters after seeing how many bad reviews you have!

It took an unacceptable amount of time for someone to come out and fix my heat. It took 2 work orders to be placed and 2 maintenance technicians to figure it out. The first one wasn’t even licensed and was working on stuff. They discovered my unit in the attic had bad wires frayed and taped together with electrical tape and something else was burnt. Makes me feel really safe and secure to know this ~2 year old house has issues already so I’m glad I’m just renting. In the end, the maintenance technicians put a request in for a vendor to come out and check it again. Main Street Renewal is fine if you don’t ever need their assistance but they definitely want to screw you over for money at the end of the day.

Rick was super helpful and patient. He waited at the door while I secured my pets. He explained what he was doing with detail and gave me tips on how to avoid future troubles.

Rick is an amazing worker and Handyman . Main Street renewel is fortunate to have him though they themselves are not great with scheduling, responding, or organized around residents service requests! It did take over 3 weeks to get Rick to come yet he is awesome. Ask for Rick if you can! He goes above and Beyond to ensure you are taken care of and comfortable!Thank you so much Rick!!

Rick did an awesome job as usual! Issues resolved , thanks again!

I have been very happy with the customer service from MS RENEWAL. Anytime weve had an issue with our rental or account it has been taken care of and resolved quickly.

Main Street Renewal has been such a blessing!!!Rental home has been gorgeously redone...however the house is NOT where this company ultimately shines...its all about the customer service!!This has been a 5star experience....from Carol(so informative and patient...answered EVERY question I had)...Monica (equally helpful and incredibly responsive)....and finally Michelle (the final guru in this process...genuine and detailed w/info).The process to apply is straightforward and easy. The communication was fast and stream-lined.Professional and thoughtful....Im looking forward to a great experience....thank you Main Street Renewal!!!

They will steal your deposit. We left the house in better shape then we found it. They charged us trash removal for a fallen tree which I submitted a work order for and they didn’t complete. The took over a week to fix a broken A/c unit in Texas summer leaving the inside of the house in the mid 90s.To the comment from MSR below my review. I did dispute my review. I have a video of the house showing the condition I left it it. I even submitted a complaint to the BBB. Do not rent from this company!

Rick did an awesome job and was very knowledgeable and did a very professional job. Im military and have dealt with a large number of maintecnance issues throughout my career. No one has come close with his attention to detail and doing the job right rather than a cheap quick fix.

The service for maintenance calls has improved but when we moved in to our house (which had never previously been rented) there was no hot water and it took them over a week to fix it. They also raise the rent every year and give you a limited amount of time to renew your lease and if you don’t renew it within that time the “rent special” goes up. The home is nice but it’s expensive with no real extra amenities.

Mr. Rick was great and knowledgeable about my issues

Oscar is the best thus far. Very knowledgeable about his job and has a respectful kind attitude when it comes to his professionalism. Thanks Oscar for setting the tone for MS Renewal !

Rick was a great tech who was helpful and professional!

My pipes froze and I have been asking for service and also guidance on verifing I shut off the main water valve. I know it would be a delay in service but have received any communication.

I had a lot of things that was needing repairs at the time of moved in back in March. They just began to make those repairs. But I have repairs that are needing to still be done because the 2nd repair person came 2 days in a row to repair things on the list and still didn’t complete the job or did a halfway job. Another worker came out and he did the ceiling fan & stayed he will stay on top ensuring that the remaining things get replaced. So my shower still needs a flap to stop water from going out shower and the stove has a glass top built in the counter, but 1 big burner is not working. When request for repair was made got a response stating Main Street Renewal doesn’t repair 1 burner issues.😳 But I pay my rent and keep with credit on my account and I’m suppose to leave with only 3 burners? No I don’t think so. I have dealt with Rick 1st, Javier 2nd and now Oscar 3rd. All the guys were very nice and kind did complete small repairs, but still waiting to see if it will be resolved.

6 month UPDATE: We are so disappointed in this management company. My clients have had so many problems since moving into their rental 6 months ago. They have gone through no hot water, no AC, dryer plug not working, front door not shutting properly, etc. These things happen and they understand that. What is unacceptable is how long it takes them to get someone out there to fix the issues. Were talking weeks! When their AC quit working in late spring, the management company said it was only considered an emergency when the temperatures outside reached above 90 degrees. My tenants had to buy a portable AC and room together in one room to be able to sleep. They had to go to a laundry mat for more than 2 weeks when their dryer plug was completely inoperable. Very poor maintenance.As a realtor, I really appreciate when my clients have a good experience. Michele and Carol were very helpful, professional, and made the process easy for my clients to get into the rental property of their choice. Thank you so much!

The gentleman was quick and efficient. He was aware that I was on a meeting and was considerate about my situation. He was great!Thank you!

UPDATE: Posting under my husbands account because it wont allow me to write a second review. Another urgent maintenance need arose a few weeks after my first review. Our hot water heater completely broke down(0 hot water) and they expected us to wait over two weeks for the initial repair man to come. It took a week of calling everyday demanding more urgency with the issue for them to finally submit it to a third party. We ended up without hot water for 10 days. Id love for the customer service rep who reached to my first review with a public response to actually do what he said and respond to my emails. Counting the days until I can get my family out of this lease with a property management company that DOES NOT care about its residents whatsoever.

Our Maintenance employee was amazing! He informed me with every details! We loved the fact that he was prior military which was something that is similar to or family . He fixed our problem and was very knowledgeable about the situation.

I’m a former tenant. We moved out October 2019. My husband and I followed all move out procedures accordingly including painting. However we were given the wrong paint colors due to a corporate change and paint brands and colors. I immediately of informed the office as soon as we realize the paint color was incorrect. We were assured That we would not be charged for the office mistake. I received a deposit check of $90. I have been waiting for the rest of my deposit since December. It is March 2020. I call the office once or twice a month for an update. I continue to be told that they request is being sent to the main office in Austin or Dallas and that I should hear back soon. This happens every single month. For a company that is as large as it is and that has offices all around that should not be an issue. I I would advise anyone who is looking to rent here to be cautious because you may not receive what is due to you in the end.

I’m here in Texas as a new resident. The black outs are awful right now. The agent was able to help me over the phone. Thank you.

The service technician was on time polite knowledgeable and caring about the circumstances of my repairs. He was informative about the status of what needed to be done and how long it may take. He was the personification of customer service and I thank you!

From start to finish was a fantastic and very professional experience! Was able to visit rental properties by ourself without a realtor present at all times. Every step of the process was easy and flawless. They even have an App that you can make your payments, request repairs and participate in community events. Every home visited was immaculate. Definitely recommend and will myself recommend to anyone I know looking for a new rental home. Thanks Main Street. Well now I’d like to add that the actual move in experience is not as fantastic or professional and is still continuing to be a nightmare. Have had a plumbing issue since day 1 (4/16) and is still not resolved. I’m paying for a 2 1/2 bath and due to the plumbing myself and 2 roommates have been sharing 1 shower still to date. No one will call to speak to me directly even after several email requests. So frustrating.

Oscar was Very helpful & knowledge in his profession took into consideration everything I was explaing to him & got the job done on timely manner & also was rite on time for our appointment

The rating is for the company overallBUT Rick is always extremely professional and goes above and beyond to be as helpful as he can and it’s greatly appreciated. He’s a 5/5 stars alone.

It is quick and easy access to your documents and record keep design. Just moved-in but the house is very nice with minor things needing tending too. Leasing secretary is so kind and Carol is very kind. Monica was very helpful. Hope I didnt miss anyone my whole experience was awesome. Oh and Jeff or Jeffrey he was awesome as well. (Sorry if I got it wrong).

Absolutely professional. Came in, immediately knew what the problem was. Swapped the necessary pieces and made sure to minimize spills and waste while keeping clean. Very informative. A great experience to have when things were going poorly.

Oscar was amazing and very professional!! Thank you so much!! Give Oscar a raise!

Terrible! When it comes to emergency repairs its an absolute joke. An emergency call about a rapid leak took 3 days to respond to. Now our ac is broken and the emergency maintenance line thinks that maybe well get a call by tomorrow-maybe. Meanwhile, its triple didgets outside and we have small children. Also had an issue 3 months ago where they so cheaply and poorly installed our microwave that the contractor that came to fix it was shocked that it hadnt caused a house fire. When I reached out with my concerns about what I had been told I didnt even get a response, let alone an explanation or apology. Ive NEVER had such a poor experience from a property management company. Do not rent from Main Street Renewal

I’m Active Duty Air Force. My wife and I just moved here to the San Antonio area and these wonderful people helped us so much!!! From the time that my wife and I applied for the home until the lease was signed was less than 20 hours!!! No questions whatsoever—both Monica and Michelle are Magicians! Such an easy and properly efficient process!!

We moved to Texas in March and had problems looking for a house everywhere we went. We saw then applied for a home Main Street Renewal had posted and we were moved in by the end of the week. The people you meet here are absolutely amazing! They are patient, they work with you through any problem and always have your best interests at heart. Monica had sent us our lease within 5 days of us viewing and applying for the house. Michelle walked us through everything we needed to know. She always helps us with any issues we have as far as helping us learn how to make our payments, walking us through all the paperwork and even a bit of small talk here and there to help us both get through our working day. When you get approved through Main Street Renewal you also get a 30 day check in. This is when they come and take care of anything that needs to be fixed. Jeff is the manager for the maintenance department and is always a pleasure speaking with. He is very kind, patient and willing to work with your schedule. He has his maintenance technicians call you after theyve completed everything and let you know what was done to your home, youre never kept in the dark! Meeting these lovely people have given me hope that there is still goodness in this world. If you need a home and want people who are kind, funny and extraordinary at what they do then this is the place for you!! I love you all and thank you for everything!!

Amazing service, punctual, great quality.

Michele and Monica made the entire process of renting my home such a pleasurable experience. They were incredibly knowledgeable and Michele answered all my questions before I even had a chance to ask them! Everything you need is on their website at your fingertips and laid out for you step by step. Could not have asked for an easier process!3/19/21 Edit...After moving into the house I never heard from or was able to get a hold of either Michele or Monica again. The customer service is the absolute worst I have EVER dealt with. I have emailed the company three times in the last week with no reply to any of the emails. I was charged for a maintenance visit that they claimed I didnt cancel which took 4 months to resolve when I was finally came across my email to them cancelling the visit. If youre looking to rent, do not rent from this company. Absolutely terrible customer service. Read other reviews, youll find all sorts of complaints from others.

Ms. Michele and Jeff are excellent representations of Main Street Renewal! I have been residing at my home for almost 3 years and anytime that I have any questions or concerns they take care of everything that I need with no hesitation thats why I continue to reside here! They make my experience of being with Main Street exceptional and I thank them for that! They are overall wonderful and always get the job done. If I could live here forever I would! I love it here!

The maintenance man Rick was great once again super fast and always making sure everything is fixed. Thank you 🙏🏾

Oscar was very nice professional, and knowledgeable own the property was a pleasure to have him come out. You need more workers like him.

The Maintenance man RICK was great !!! He fixed The electrical problem and also fix other things around the house. I have had a horrible experience with other maintenance men where main street just sends somebody out and just looks at the problem and never fixes it . I am so glad that They sent Rick ! He was very professional and knew what he was doing.

Getting started on a lease with Main Street was great. Loved the self show capability as I had a hard time scheduling showings with other companies. Also fell victim to a rental scam and had I not seen the rental scam stickers on some Main Street properties I would have lost a lot of money to a scammer! Applying was easy and fast. Overall very pleased and so excited to become a Main Street resident!!

Ive truly enjoyed working with this company. They are a great group of people!

They dont answer there phones nor do they seem to care that someone is scamming potential customers by trying to rent out their properties out from under them. Run away!

What a great experience signing our lease! Monica made the lease process seamless. Michele answered all of our questions and made us feel at ease. Thank you! We are excited to become one of your residents!

Great service and communication. Professional and courteous the entire time. Offered recommendations as well.

Oscar was professional and solved our problem quickly and efficiently. He also explained the problen and how he fixed it! I highly recommend Oscar.

I have been a renter under this company for a little less than a year. Although I have experienced my share of issues with them, I do want to leave a positive review for one person in particular. Rick works the maintenance side of the company and does a fantastic job. Everytime he shows up, I know the job is going to get done right. He always seems to be in good spirits and talks me through what he is doing. He also is very respecting of my home. I was meaning to post this after his first visit, but he definitely earned it this time.Id like to also add William the move-out coordinator. He is very respectful and made himself available for my last minute changes. He was punctual and was very informative.

Oscar is amazing he is very kind and very knowledgeable. He actually fixes the problem and not patch it. I would for him to come every time if he can.

Great and fast response

Gabriela was amazing, I called feeling stressed and she was able to walk me through what I needed.Really helpful

I have been calling to check the status of my application for two weeks now and im getting the run around. I have gotten a new leasing agent assigned whom them asked for the same info delaying everything WHERE TF IS THE COMMUNICATION? !!