They dont answer the phone and they dont give refund. Not even because of the COVID-19 They dont care. Never again will I use this airline.

BEWARE!! If you book with this soon to be bankrupt airline your flight will get canceled and you will NOT get your refund!!I have tried and tried to get ahold of their customer service to see if my flight for December is still happening because I found out they have canceled all of their international flights but no one will pick up and sometimes it sounds disconnected. Their webpage is still down too. I don’t know what I am going to do but from what I’ve read in other customers they never got their refund and their trips were cancelled 😡

Fast and Friendly service

Unable to get in contact with representatives to process COVID related refund.

**DO NOT recommend #Interjet**My wife and three children flew from Canada to Colombia and when they landed in Mexico City and proceeded to the #interjet counter, Interjet didn’t let them to board their scheduled flight, because the flight was over sold, even though they arrived at the counter two hours prior to the scheduled departure time, instead they made them to buy new tickets for $2800USD, no passenger protection was provided to them, this happened at 1:00 in the morning and they had to sleep on the floor at the airport, very poor customer service skills from Rafael Sanchez from #Interjet in Mexico City. It has been over month since the incident and #Interjet hasn’t responded to our claim.

Do not book your flight on interjet, they are a scam and you will lose your money..

If you are traveling alone, they will always change your flight on you last minute. They have down it to me 4 different times. This airline has no respect for travelers flying alone. My guess is that to accommodate large groups they bump you. Single travelers will get bumped last mi Ute to other flights on later dates and then they will bump you again. To top it off you will spend hours trying to get customer service on the line. I will never use these guys again.

After a ticket mistake last year they were able to credit me my flight due to expire on September 30th, 2020. However, due to the whole corona virus situation I wanted to see if there was any possibility to extend the expiration time of the credit. When I called I spoke to a nice man who did not speak English however, he tried his best. There was an obvious language barrier when giving my reservation code so he asked if he could put me on hold.... I WAS ON HOLD 45 MINUTES in addition to the original 15 that I spent on the phone with the representative. When the timer reached 1 hour it hung up and now I cannot get any representative to pick up now. I have called the number I just dialed over 8 times and now it is giving me a not in service message. This is the worst customer service ever

There no flights available, the company still selling tickets and waiting on customers if they refunded or not. If you buy a ticket ther9a lot of chances that the flight will be canceled

Great airline! Inflight service complimentary cocktail and snacks. Plenty of leg room and middle seat was comfortable.

They never answer the phone

Seems nice now that we are actually here. But they cancelled our flight and no one told us. Thanks for the heads up.... BooooIm sure they are ok outside of all these cancellations

First time flying with interjet. Customer service at the counter was friendly and helpful. Will see how the fly crew is we have not boarded yet

Like always the best service on the groud and in the air. Unbeatable rates. To fly to Mexico is a pleasure☺

They cancelled my flight and would not provide a refund. They just lied claiming they would refund each time I called/emailed, then the refund never came and they stopped responding after a couple of months.

Careful cause they have ultra light and light, well I got light which said I could carry 5 items including a checked bag free of charge. I get there and charged me $30. As much as I argued I was wrong. Well Ive been on the phone for 45 min. Cant get to talk to anyone that can help. I did the whole process online and yes it includes check in luggage. It is sad that they fool people this way.

Nice and clean.Ok service for the price.

Dont want to refund my money, I have never travel with them!

Interjet has cancelled all flights without warning.

DO NOT FLY WITH INTERJET FROM THE USWe were told by the pilot mid flight that we had to return to the San Antonio airport due to “light flashing on the pilots computer” and later found out it was a mechanical issue. After we were able to land back at the airport we were told the flight was canceled due to mechanical issues, we proceed to exit the airplane and head towards the front desk to reschedule flights. The flight held about 100 people and it was a full flight, unfortunately there was 100 people left stranded at the San Antonio airport. Since the representatives were not able to provide me with an equivalent flight for the next 10 days, I decided to request a refund. Interjet DID NOT approve my refund and DID NOT cooperate with Expedia to “open” up the ticket in the system to be able to issue my refund.Long story short, this airline does not care about their customers. Even due to an airline issue with the airplane, they did not provide the 100 people in this flight with a fair option to arrive to their destination. Interjet did not offer to pay for lodging, transportation and meals due to this flight cancellation.0 stars

Wanted to change my flight. Was told I could cancel up to 4hrs bf my flight and had a year to use the ticket. When I called to cancel they said I needed to make a decision at the moment about when I wanted to fly w/I the next year. I disputed that, so they asked me to call in 2h so they could trace the original call and they could verify the info they gave me over the phone. I called 2hrs later and they told me to call back in 3hrs. I called back and was told that min x they gave me the correct info. They did not provide a transcript or read anything out to me they just said they were right and I was wrong. So then I said I’d just pick a date to take the flight and they said sorry, it’s too late , you’ve gone over the 4h window, now you’ve lost your ticket. They said there was nobody else to talk to or write to in order to dispute their decision. Unbelievable.

Discount airlines, yet distance between rows is commendable!

My carry on combined weighed 20 pounds the lady on the counter said if it weighs over 13 pounds she had to check it. I just checked the website it says a combined weight of 22 pounds is allowed. They literally stole from me and then on top of that lost my bag. Dont trust them!

NOT RECOMMENDED, They cancelled my flight 2 times and they didnt give me a refund, since I have to flight with another airline they told me it was my decision not to wait for them another day but after 2 days of cancellations that was not possible for me to wait anymore.

Excellent service and good price tickets

Timely, courteous, good service. Did not have to deal with unnecessary hassle or add-on fees

Used Interjet Airlines for my Cabo trip.. they have horrible selection for in-flight beverages or snacks. And 3 out of my 4 flights were delayed for over 30 minutes..

Worst airline out there they change your flight without notifying you then try to charge for making other arrangements. I would recommend this airline to my worst enemy. It SUCKS #@*!!!

It took two and a half hours to get on the plane and the lady at the ticket checker took so long. We had to wait another hour for a flight attendant who was late. The worst

Terrible service. Workers are lazy and incompetent. Seem more interested in talking to each other than helping us. Worst experience weve ever had. Mexico City workers were the worst. They either didnt know what was going on or it seemed like they were just making things up as they went. Had us going in circles. NEVER AGAIN. I DONT RECOMMEND!!

First time flying w them, huge upgrade over Aeromexico. Will be booking more w them

Absolutely terrible. Ive flown many time to Mexico and this airline was by far the absolute worst.

Always spacious new airplanes

Very very helpful people

Worst airline. If you want to be left at an airport with no one to give you information then book on this airline. Flights get cancelled and then you are left to provide for yourself even if it’s the airlines fault

Comfortable seats & friendly crew.

Great menu, love the salsa bar

Got me to my destination without a problem.

Woah! THE WORST “customer service” if you could call it like that, they steal your money, we showed up to do the check in 55 minutes before our flight, we only had a carry on and they told us the check in was closed, they didn’t want to change, refund or cancel our return flight, just wow, save it and fly with an american airline , they have better customer support

Very nice staff

Terrible experience, never had an issue and this time it was horrible first they send me an email with the wrong information for the flight, 2nd I paid for extra luggage they said I didn’t so I got charged again and to top it off I had to go thru security and my 2 year old was crying and the personnel was so rude about it!!

This company characterize for the number of delays and the longest delays, 3 flights same day and 3 delays this is not acceptable.

They will change you fly without any notice...

Always with delays

Great

Flight delayed

I had my reservations for Cancun which they canceled, I ask them to return my money and they say that they cant give me some vouchers to use them but I cant use them because there are no flights, so what happens, I want my money back

I do not know if he is bankrupt but nobody answers me, nobody gives me a reason for my money !! WHAT THEY ASKED FOR THESE WEYES !!

They charge us more for luggage when one has already paid for the luggage. > :(

Because I bought some tickets months in advance and they canceled me and until today I have not received my money from the tickets and they do not contact their phone numbers. Fatal service.

I bought a ticket and they charged me double in my suitcase. Instead of 30. They charged 60 dollars. They are first rate rats. At last you get more expensive. And the seats dont work. It is very uncomfortable

I give them the 5 stars because the plane is always super clean and the hostesses always greet and the only bad thing is that some passengers miss the flights and do not reimburse the flights, and it is the last time I travel because the flight was delayed an hour and a half .

They never leave at the scheduled time ... delays up to two hours

Prices to a certain extent are quite accessible, but the seats look like old bus, they need to modernize to make travel more comfortable. Also in my personal experience they should be more considerate of connecting flights, since they wait a long time to wait for the next flight and then if it is delayed or something like that they do not give you the facilities to offer you another flight, so if they do not you buy the most expensive ticket they dont care what happens to them they dont solve anything for having obtained a light fare. They give me a lot to think about now for my next flights, I always travel with you but this time I was disappointed ... in two months I have an international trip I hope I can change my way of seeing you as a company ...

I traveled two days ago and I still dont have my only luggage, which I document. Finally I was able to contact customer service, after several attempts and a long wait, to be told that he has no news or trace of where my luggage can be and that I must wait until interjet contacts me 😟😤. Meanwhile I had to set aside time from my itinerary to make purchases that did not come in my plans 😓.

Excellent trip I liked the order and punctuality.

We spent two hours in line and a single person checking in hundreds of people, they wanted us to do line twice because we were in the wrong line when there was only one line, we were about to miss the flight and that we lasted two and a half hours earlier at the airport I do not fly with them again and if I could give less than one star I would do it was a DESASTREEEE

That aerolinia is the worst.

To make payments with American express ask for zip code for verification (I did not remember mine). On the other cards they have no problem. Great service.

Good service attentive 👍

Until today an excellent service, I will use them again and I recommend them

Do not fly with this airline, I was charged for a ticket then canceled and were not warned and did not return my money

Great attention and speed in the baggage register

Very good service and very good flight is satisfied

Good airline, with an unbeatable service on board

Very bad service

Bad service everyone throws the blame ball

Excellent service.

Terrible service, they told me that my refund would take 25 business days, they go 57 and I still do not have an answer.

He met but a long delay on both flights.

Perfect

Very strict with suitcases