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Superior Water and Air - HVAC, Water Softeners, Plumbers
3536 S 1950 W, Salt Lake City, UT 84119, United States
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An
Review β„–1

We needed to replace our water heater. We received a Rheem Platinum. Very nice actually πŸ‘. All of the double layer ducts were also replaced, from the ceiling down. The service guys were very professional and complete. I was extremely happy with the job and the quality of their work. Anything that was needed was done and done well. Thanks so much guys. You deserve five stars.Thanks again, Craig

Ka
Review β„–2

I have used Superior to install new furnaces and A/C in 2 homes. I have had an issue just recently with my newest furnace. They have been outstanding with helping solve the problem! For any of the services they offer I will only use them! No guessing about what kind of work or guarantee you will get with them as opposed to the apps that help you find a β€œpro”. And their service tech’s are always polite and well mannered!They have my loyalty!

Sc
Review β„–3

Great experience with Superior Water & Air! From beginning to end, Superior did a great job installing our new tankless water heater and water softener system.Manuel just finished the final touches of the installation. He repaired two small cuts in the drywall/sheet rock and did a fantastic job. Very nice, professional and courteous. Completed the job quickly and arrived on time. He made sure I was happy with his work before leaving. I’m very happy with my choice of superior to do this job!

W.
Review β„–4

Alma was the ultimate service person. He was polite, explained things from the very beginning, and offered useful suggestions. He cooperated with the cleanup crew as they were busy removing water, carpet, and matting. He was a five star representative for the company that installed our water heater several years ago.

Na
Review β„–5

I’m so extremely happy with the services provided by Shaun & team over at Superior Water & Air. My husband and I bought an older home and had a new water softener installed, maintenance done on our water filtration system, a new sink installed, a vanity installed, a washing machine installed and a few other small projects. They do everything! And not only do they do exceptional work, but the employees are the nicest people. The go out of their way to go above and beyond.We’ve had contract workers in and out of our house for months and none are more communicative and fantastic as Shaun!Thank you Superior Water & Air for making our home renovation experience so much easier! I definitely have you on speed dial.

St
Review β„–6

Josh the technician came out and did the best job of going through our furnace checks we have ever had. In addition he fixed our AC unit and provided some really good information about maintaining it.Overall he went above and beyond our expectations and provided a professional high quality work experience.Thanks Superior…. Thanks Josh

Pa
Review β„–7

The rep (wont say any names) jumped the gun and fraudulently opened a line of credit for a 7,000 softener on a credit pre approval. Long story short, I got a water softener for significantly less that can do the same thing with a better warranty.For future: If you fraudulently open an account for your customer, dont scream at them when they tell you they didnt authorize the account.. instead be helpful!

La
Review β„–8

New tankless water heater installed. Great service.Answered all of my questions thoughtfully. Great job done!

Ra
Review β„–9

Josh came on time and was very thorough and communicated everything to us in person so that we understood it. We were very pleased with the service.

Ka
Review β„–10

Shawn is AMAZING! Nicest man you’ll ever meet! Professional- he knows what he’s doing! He was quick to respond, showed up early for the appointment, perfect repair… left the place cleaner than he found it! Polite, respectful, hard worker… I have found my go-to plumber for life!

ah
Review β„–11

Josh was very professional well knowledge and came in right to work, tuned the furnace up and recommended few good pointers about the filter I had installed and checked everything professionally

A
Review β„–12

This company really cares, I know that sounds cliche but it is true. I had a water heater installed and there were a couple check list items that needed to be completed. Superior called me back after hours on the same night I contacted them. Their follow up has been incredible, making what was needed correct with a smile and willingness to help sincere. Who does that anymore? I felt like I was caught in a 1950s dreams. If you want the best service and follow through contact Superior. They are aptly named SUPERIOR.

Gr
Review β„–13

Brayen was very prompt, professional and friendly. Explained all that he were doing, and even looked for and shared ways to save money. Great company and great service!

Am
Review β„–14

Great quick service. I called on Saturday when I saw water leaking from our water heater. They came quickly and assessed I needed a new heater. When they came on Monday, Timothy came right on time and did great work. He covered my floors so my stairs wouldnt get wet and he did a great walk through at the end and explained everything he replaced. Im very pleased with the work we got done and will definitely be using Superior Water & Air again.

Te
Review β„–15

Roberto did an EXCELLENT job of installing our water softening/full home filtration and Reverse Osmosis system. He’s extremely professional, courteous and kind. Roberto explained the system in detail and left no question unanswered.

Ch
Review β„–16

Update from my last review. Jason came out and measured my duct and put in the heat load numbers. It showed that a 2.5 ton system was appropriate. He was very professional and apologized for the the way things were handled prior and they will be putting in the correct sized unit.They will also be refunding me the difference in cost from a 4 ton that I paid for. And he apologized for that issue also.I have a lot more respect and trust in him and the company now.

Ka
Review β„–17

Levi Hatch from Superior Water & Air came to my house to diagnose an A/C issue.First off, he was very friendly and up front about each item he was doing in his search to determine why my A/C was not working. I was very impressed with his candor. He is much more than a service tech, as after he had completed his very thorough check of my A/C he was also able to give me straight up comparisons to another bid I had.Levi is very impressive in every way and Superior is very fortunate to have him.I would recommend Superior Water & Air and Levi to any and all who are searching for accuracy and honesty.

Ci
Review β„–18

My technician from Superior Air and Water, Tim, was a total professional. He advised me of his arrival, was totally efficient, and went an extra 5-10 miles (!) in making sure that the installation of my new water heater was up to code, and secured and installed properly. Not only did he do this, but Tim walked me through all that he had done, and explained and counseled me on each part he had installed. He also checked things over multiple times. Because of his work and professionalism, I will go nowhere else but Superior Water and Air for my water and air needs! Thank you, Tim!!!!! Very happy customer!Also... I want to thank Roberto at Superior. It was late at night when I called, having just discovered a flood of water in my furnace room. Roberto explained how to turn the water off to the water heater (which was NOT originally installed by Superior) and took action to schedule me for the following day. I deeply appreciate his hard work to schedule me in for an immediate new install of a water heater. Thank you Roberto, for your professionalism and swift response. Again, because of these professionals, I will go nowhere else for my water and air needs! Thanks, Superior!!

El
Review β„–19

We love how our water tastes and have enjoyed our RO system for the last several years. So far it’s been less than $200 a year to have great tasting water and peace of mind that my system is in great working order-worth it to me. I’m sure I could change the filter myself and save some $, but I don’t really want to and I probably wouldn’t do it as often as it needed and then I’d have gross water again.

Ja
Review β„–20

Martin came to our house and helped us with a pressure issue. He was so knowledgeable and at the same time walked me through all my options. Super professional but personable also. I highly recommend them if you are having any pressure related issues at all.

Al
Review β„–21

Ive used them before and they did okay, so when water started to come from the blower/fan/furnace, I thought Id call them again.They said our A/C needed a new coil... MAJOR fix... So we got a second opinion from small mom and pop shop. He called and suggested we first turn it off, let the coil thaw, then start again. So we did so and it didnt fix it. So he dropped by. Unclogged a water line for $90 and its worked perfectly since (about a month)! Love this guy, how refreshing.The mis-diagnosed new coil from Superior would have cost us thousands for no reason. Its too bad these service guys arent more savvy or honest. Wont be using them again. Dont trust them anymore.

c
Review β„–22

I paid Superior water and Air almost $16,000 dollars to install a new furnace and AC with a heat pump. They conducted a manual J heat test and it showed a needed a 4 ton AC to go with my 4 ton furnace. My home is 2000 Sq ft raised ranch.The AC froze so they returned and put in another AC last OCT. This summer I found out that my New AC was not cooling my home very well....their own tec came out and realized the AC that was installed was a 2 ton, they were perplexed as to why it was so small.2 more techs came out and tried to adjust the thermostat and tweak the air flow but it did not work...I requested they install the correct size AC and was told by Jason, who said he was the GM, that they would not. Because his math on the heat test was correct. He said they only wait may even be considered was if I paid for a manual J test and it showed his math wrong...Well I did and it showed my home requires a 2.5 to 3 ton AC. Jason said he did not belive it and would install a larger unit if I signed a waiver releasing Superior water from any warranty. I brought it to his attention that I paid for a 4 ton and they installed a 2 ton and never refunded the difference in cost.He said that was an oversight and he would refund the difference because theres not much of a cost difference between the two.Tomorrow he will be at my house to measure my duct work to prove his math is correct and a 2 ton is the proper size. I have zero trust or faith in him or his company who have given me the runaround all summer.Very disappointed in this company. theyre dishonest and will try at all cost not to admit wrong doing and avoid correcting their mistakes.

Br
Review β„–23

Alma was excellent, bright, and professional. He installed a smart shutoff valve and replaced our pressure reducing valve. Managed expectations through great, friendly communication and delivered top notch service.

Sh
Review β„–24

Devan Field spent the entire day at our home to make sure that we were with hot water tonight! He worked tirelessly and meticulously to make sure it was done right and with the utmost quality work! He was very professional and caring about what was best for our house and family. My entire family is ecstatic that we dont have to go another day without hot water... which doesnt seem like that big of a deal until you have to experience it :0)ALL the staff at Superior Water have always gone above and beyond to make sure that we are satisfied and happy with their service! They are only happy and satisfied if you are! We will not go anywhere else for our Water & Air needs for our home... Thank you Devan!

Be
Review β„–25

The two guys that came were very professional and knowledgeable also. They wore shoe covers which was a nice touch.They were great to work with and I would highly recommend them again.

Be
Review β„–26

Our HVAC unit finally gave out after 16 years. We opted to go with Superior after having several companies come out and give us bids. We felt Superior was the best based on their quality and their honesty. They were straight forward with us on our needs and did not try and up sale us. They recommended a unit that was in the middle price zone which they felt would work great in our home.They hit the nail on the head. The house stays at a constant temperature. We struggled in the past to keep the upstairs cool in the summer and was typically 10+ degrees warmer then the rest of the house. Now the whole house is pleasant to be in.If quality at a fair price is what you’re looking for give Superior a call.

St
Review β„–27

I will definitely be calling Superior again for my HVAC needs. Levi was great to work with. My AC stopped cooling. Levi found the problem quickly and explained my options for fixing it. He was fast, professional and very polite. The cost for repair was very reasonable. I’m very happy to have a cool house again thanks to Superior!

Do
Review β„–28

My experience with Superior has always been superb! My air conditioner this time was not performing in this tough heat and fortunately, with our Silver Warranty, Mr. Lewis got us back on track to face the remaining hot summer days.We have had excellent service from Superior Water and Air with every service technician that has come out to deal with air conditioning, furnace and plumbing issues.I highly recommend Superior Water and Air and their Warranties!!!

Da
Review β„–29

Very professional and courteous. Determined problem had resolved itself because camera showed no clog. Superior also installed our water softener. Will use them again, but hopefully we don’t have to.

Me
Review β„–30

We have used Superior twice now and they are great! They are easy and polite to work with over the phone. Their techs are friendly and professional. They are also willing to go above and beyond what is expected.

Ja
Review β„–31

Mark Frank was very polite and professional, in spite of him having to wait a considerable amount of time for the City to show up for an inspection. We very much appreciated that he wore a mask while in the house. Superior Water & Air has always done a good job for us.

Br
Review β„–32

Superior Water & Air has always taken good care of me. They provide great service at a reasonable price. Their service techs are friendly, knowledgeable, and professional. Martin helped us with this call and he was awesome. He explained everything in detail and let me know that everything was working fine. My only complaint about Superior is that I sometimes have to wait a few days for a tech to come out.

Da
Review β„–33

Superior did a great job replacing a fixture in our downstairs bathroom. They scheduled an appointment quickly and even showed up early. Alma McCausland spent the time to do it right and there was no mess left behind. A really good experience.

St
Review β„–34

The job that was performed was replacing filtration filters and checking the operation of the water softener. Brayden was prompt, friendly and informative. Much appreciated. I recommend Braydon and his company. Steve G.

Ni
Review β„–35

The service I received was great and timely. Our AC stopped working and they were able to send someone same day at a fair price. The person who helped us was friendly and knowledgeable and they were able to repair our issue super fast. I’m recommending superior heating and air to everyone from now on.

Em
Review β„–36

Austin was the technician who was sent to come take care of our water osmosis tank and water softener.He was on time, polite and incredibly knowledgeable without being condescending. Also patient with our doggo who was eager to help him, lolAustin let me know what the problem was, and was upfront about the cost without turning it into a sales pitch!Very grateful for Austin and Superior Water & Air too!

Ev
Review β„–37

Anthony was wonderful. We haven’t been able to use a sink for a very long time and other estimates were too expensive. It didn’t look like the original method would work but he didn’t give up. Not only did he unclog the galvanized pipe but he made sure there were no leaks and it was less than the estimate. Anthony is honest and knows what he’s doing. I highly recommend this company.

Ro
Review β„–38

Superior came out and installed a new gas line in my basement ceiling for my kitchen on the main floor and they only had to cut a small hole to install it. A few days later their employee Manuel came out and patch the ceiling and matched the pattern that was on our ceiling perfectly. We have use superior before and they have quality people working for them. I highly recommend them.Thanks Superior!

Er
Review β„–39

SW&A provided great customer service.... they responded on a Sunday when we had issues. They walked me through potential fixes. Gave me options in service cost after hours vs during business hours. Very polite, professional, very! Knowledgeable.....Levi our service technician was excellent! Communicated before he got here. Was very professional, polite, most importantly, knowledgeable.... this guy knows what he is doing. I can tell you with confidence, they (Levi and Superior Water & Air are going on my favorite’s list on my phone.I work in the trades, in customer service. They treated me the way I would have treated my customers. Excellent service! Highly recommend them. I would definitely recommend them to all my customers when they ask for their specific services.Thank you Superior Water & Air, Levi, and the technician we spoke to on Sunday.

Ph
Review β„–40

I first contacted Home Depot about a free quote for water heater replacement. They got me in touch with Superior Water and Air. They accommodated my schedule for both the quote and the installation. Tim Atwood, from Superior Water and Air, contacted me on the day of installation and gave me his arrival time. He arrived right when he said he would. He was friendly and answered all my questions. I think he did an excellent installation and I am really happy with his work.

Br
Review β„–41

Mark was amazing!!! Not only was he prompt and informative but he even cleaned our heating room and under our kitchen sink as he executed his work. He was nice, informative and experienced and got the job done well. Thanks Mark!

St
Review β„–42

Great customer service. They went above and beyond to accommodate us in terms of pricing and service. The crew who installed our water heater was professional and knowledgeable. In addition, everyone we interacted with throughout the entire process was kind to my wife and I. Big shout out to Bart for being awesome as well. Thank you for everything Superior Crew.

Ba
Review β„–43

Josh found the problem immediately. The thermostat needed to be replaced. He completed the work quickly and is a great guy. Enjoyed having him in the house.

Wa
Review β„–44

Trent. came to inspect and change out the filters for our water purifier used for drinking water. He was able to test the overall health of our water and the usability of our filters. He was very thorough in his examination and explanation of potential issues. We were able to bring our system back up to peak performance. He also checked and modified our whole house water softener. It was nice to have a complete review of all of our water systems. Very happy with his expertise and his professionalism. Hope to have him service our house again.

Mi
Review β„–45

Always on time! Give ample notice and confirm every appointment. They make sure you know everything they’re doing and take the time to explain. Prices are more than reasonable and the service is spot on. I will always use Superior Water and Air for all my HVAC needs.

Ky
Review β„–46

I couldn’t be more pleased with the service I received from Superior Water & Air. My son flushed a toy down the toilet and Devin (plumber from Superior) came out and did his absolute best to remove it. Ultimately we had to replace the toilet. All my options were clearly explained and the customer service was the best I’ve seen in this industry. The price was fair and the quality of work was exceptional (it was all done quickly). I would recommend Superior to anyone!

Do
Review β„–47

Mark and Cody were extremely professional and courteous. I was not aware that my current LP gas installation was not up to code, and Mark pointed it out to me in a very courteous manner. The job he and Cody did was exceptional. When they left, everything was cleaned up as if they had not been there.

La
Review β„–48

Mark installed a tankless water heater today and it couldn’t have gone better. It was a big job but Mark worked hard to get it all done, and afterwards he took the time to walk me through how the system works, all the gauges and levers , etc. Mark even put in an extra connector in case I switch my fireplace over to gas someday.

Sa
Review β„–49

We had superior replace 4 toilets. He was on time, wiped off his shoes each time he came in. He was very careful at cleaning around the opening before placing the new toilet. He was very personal, polite, clean, and thorough. I would definitely use Superior again and refer friends to use them as well!

Me
Review β„–50

Excellent service! Quick, knowledgeable and showed me the pipes as he was unclogging them. Would absolutely use this company again!

Ma
Review β„–51

Martin was great. He can in and checked over my water softener and verified it was working as it should. He also pointed out to me another problem I did not know about and told me what it was going to take to fix it. Will work with them again.

Sp
Review β„–52

I am so grateful for how quickly they responded and were able to come fix our kitchen sink. I clogged the disposal and was certain it needed to be replaced. When they came and fixed it, they were done within an hour. Incredibly kind, professional, and will go back to them again and again.

Tr
Review β„–53

New Update 8/26/21:On Saturday 8/21/21 our ceiling collapsed in. Found water damage caused by A/C unit not being properly installed last April 2020. Called Superior air on Monday afternoon and they came out to assess. They agreed the unit caused the damage said they would be back out Tuesday 8/24 at 8:30 am to start fixing the issue. I waited all day and finally they called after 4 pm to reschedule. They came out and inspected the day after on Wednesday 8/25 at about 1:45 pm and reported: 1) Float sensor in condensation pan was installed incorrectly so it never shut off the a/c unit when condensation pan and overflow pans were full and flooding over. The installer yesterday did fix that issue, however, if it had been installed correctly last year we would not be having thousands of dollars of damage to our home and loss of personal property. 2) The over flow condensation pan was shoved under a wooden beam/roof truss causing it to be bent. It sat at an angle so that the water dripped out the back of the pan away from the drain opening. 3) No drain pipe was installed to the drain opening to let us know when condensation pan and overflow pan were full or having a problem. Their own installation guy said it was capped off instead of the standard practice of putting a pipe to drain outside over a window so water dripping can be seen letting us know there is a problem in order to prevent water damage and mold. At this time it has still not been placed due to the mold needing removed first. 4) Last year they took out the heat strips to temporarily fix the problem of blowing hot air during the summer time when a/c went below set thermos temp. Once they said they fixed the a/c unit to stop running continuously, they never reinstalled the heat strips causing the unit to have to work harder during this past winter. Superior Air was made aware that we had Servpro out to remove the mold and said they had worked with them in the past and they would cover the cost. After being told that we had to put 50% down with Servpro to get the mold removal started. When my husband called to ask about turning in the receipt for reimbursement, Nikki at the office stated that they have their own workers to fix the problem and she doesnt believe they have to cover another company. I was told by our home owner insurance that there are only 2 companies in St. George that are certified in mold removal and in order to have home owners insurance the person removing it has to be certified. Superior Air is not certified for mold removal. We paid over $10, 000 up front for this brand new a/c & heat pump unit to be installed and it has been nothing but a night mare ever since. The mold has affected my health causing ongoing respiration problems with my asthma and now we have the stress of them jerking us around on getting it fixed. I understand their installers have to fix the ongoing issues of the unit, but having to live in a home with mold because they are busy and cant make it out and now have the new rule that their workers need to remove the mold and are not certified to remove the mold is a joke.

Je
Review β„–54

Josh Owens fix my A/C, he is very nice and knowledgeable. Find the problems right away and fix it. I love his service and recommend to everybody.

la
Review β„–55

This is our second time getting products from them. First time was for our previous home, we got a water refiner. Now, we got the water refiner, RO, air scrubber, and a humidifier for our new house. We love doing business with this company. They offer not just great customer service, but also great quality. They are very responsive and efficient. We would definitely recommend using them!

Le
Review β„–56

Our a/c broke down in 100 degree weather (of course) and Superior was very responsive. Levi called first, showed up when he said he would -- at the earlier part of the 4-hour window we were given -- and was professional, knowledgeable, and able to analyze and fix the unit right away. Problem solved!

Ma
Review β„–57

We had whole house Generator installed. From initial estimate to final inspection to operation, the process was outstanding.The coordination between city,electricians ,gas company and Superior staff was world class.WEII WORTH THE INVESTMENT!

Gr
Review β„–58

Superior Water and Air installed an air conditioner (through Costco) to one of my rentals 3 years ago. Recently the AC wouldnt come on. I asked another company who I worked with recently to check it out. That company told me it would cost $1,700 to fix. I decided to call Superior Water and Air. Casey showed up next day and diagnosed the problem almost immediately. Instead of $1,700, it cost me a service call of $80.Needless to say, I was very pleased. Call these guys. They are good. Hopefully you will get Casey. He is professional and knows what he is doing.

Ne
Review β„–59

I had Mark Frank come by and install a much needed water softener system. He was punctual, respectful, meticulous, professional, and careful. The process was clean. By the time he was done, one would not have known that an install took place. I appreciate the attention to detail and the care in ensuring my home would not get dirty or damaged during the process. A week in and we are already noticing the absence of hard water stains. So far, the experience with Superior Water and Air has been delightful.

Cr
Review β„–60

Austin came and gave us a water softener tuneup. He was thorough and spent time to answer any questions and explain everything. Great customer service!

Ap
Review β„–61

The technician Martin that came to our house was fantastic, he came to take a look at my water softener and talked with me in depth about my system, and what my options were. He also tested my water quality, pressure and even took a look at my water heater since it’s getting older. Completely went above and beyond what I was expecting from his visit. Very knowledgeable. I would recommend him and this company to anyone.

Li
Review β„–62

I was very happy with my experience. The technician came on time and did a great , thorough job. Other companies had wait times up to 6 weeks. My AC is now working withour water running down my wall!

Ch
Review β„–63

Levi was great! He was coming for routine AC maintenance. The thermostat was broken during a project the previous day, so Levi did some quick thinking to allow the maintenance to continue. He was polite and courteous and a pleasure to work with.

Ma
Review β„–64

Not all of the services we received are listed. A tankless water heater was installed, a new water softener, and a reverse osmosis system was installed under the kitchen sink. Our experience was phenomenal. Several young men came to help but the star was Mark. Our home is older so additional+ work had to be done and he was so dedicated he stayed late, came early and demonstrated a work ethic I haven’t seen in years. We love him and Superior.

No
Review β„–65

Manuel came out to repair the sheetrock in my ceiling where a tech had stepped through. He was so kind, professional, & efficient. I am very pleased with his work!

JD
Review β„–66

Taylor installed a new water heater for us. He was very personal, proficient and could not have been nicer to inform us of what we needed to have done. He upgraded our 20 year old system and took out our old water heater. I could not believe all that he needed to do so proficiently in less than 2 hours. He definitely knew what was needed and explained everything in a way we could understand. He is the best. I would definitely ask for his services anytime I would need the services of Superior Water and Air. His work was the best!

An
Review β„–67

Josh found our problem with our AC right away. He used feet covers when he came into our home. He explained the problem throughly and answered all of our questions. He checked the overall condition of our AC too. He found a wire that was aged and fixed that. We have a 15 year ild AC. Its still working great! Thank you Superior Water & Air. Just because the AC is old, doesnt mean it needs to be automatically replaced. The price for the service was a pleasntly lower price than we had anticipated.Not only was the technician professional, knowledgeable and courteous, but so was Nichole, the person I worked with to schedule the service.

Ri
Review β„–68

The technician was on time and called to let me know he was on his way. He did a very thorough and complete job and was very professional.

Ev
Review β„–69

Mark Frank with Superior Water & Air delivered exceptional service installing a tankless water heater in our home. The old water heater in our home broke a few weeks before and the team at Superior was quick to respond and advise on replacement options. They installed a temporary water heater quickly and then the tankless water heater a week later. Mark led the installation of the tankless water heater. He was on time and communicated details of the install. Mark and team did a great job with the install including cleaning up after the job. Mark provided the rebate form with several details filled in making it easy for me to complete the rest of the rebate. I have had Superior work on several jobs in my home and they deliver a quality service and product. Their services and product are well worth the price.

Mi
Review β„–70

This is the second time I have used Superior. I requested Alma to service my problem as he was sent to service my previous issue and found him to be very knowledgeable, helpful, and courteous. Couldnt ask for better!Thank you Superior and Alma!

Je
Review β„–71

They were very professional and showed up when they said they would. Our technician was great! He was friendly and even let my kids help. I was impressed with the service and kindness.

Du
Review β„–72

Did a great job improving water flow in basement tub. Very pleased with the result.

le
Review β„–73

Chuck our technician was professional and extremely polite. He answered all my questions and went out of his way to make sure the job was done quickly and done correctly. Thank you! 😊

La
Review β„–74

We had a leak in our AC system and Gentry Lewis came out to repair it. He was great. He repaired the problem quickly, and effectively. He was also very kind, professional, and a great a communicator.

De
Review β„–75

Unfortunately we ran into a water heater leak over the weekend but after calling first thing Monday morning we were able to get a technician out in the afternoon. Korbyn/Corbin was right on time and super friendly. He helped us replace our water heater and water pressure valve while also saving us some money with our water heater warranty. Would recommend to family and friends.

Ma
Review β„–76

Roberto was my installer for a new water heater and he did a fantastic job. He arrived right on time, finished slightly early, and was very clear in all his communications. The install went very smoothly and Roberto clearly takes pride in his work, it looked great when he was done. He showed me a couple of plumbing issues that will need to be taken care of in the future so that was also a useful heads up. I will definitely recommend Superior to my friends.

Ja
Review β„–77

My garbage disposal under the sink was broken. I got the new one from Home Depot and asked them to send someone to install it. Roberto and his partner arrived early, got job done in no time.They were friendly and professional. I would highly recommend their service!

Ch
Review β„–78

Levi Hatch was on time, professional, helpful with extra tips on preserving the health of my AC unit - was overall a great experience.

Jo
Review β„–79

21 years ago, Superior installed a water softener system that served a family of 8 over that period. The system easily outlived its life expectancy. My own recently failed PRV valve finally exposed the systems end of life weaknesses. One phone call to Superior and the very next day Martin Alvaredo showed up at my door and quickly diagnosed and easily demonstrated to me a substantially degraded system that had lived a full and exciting life. We quickly agreed to a replacement system and price. Two days later the installer showed up at my door. Two hours later I had a new PRV and new soft water system.The professionalism, cleanliness, efficiency, expertise, communication etc. etc. is way beyond mere compliment or praise. Superb may be an understatement as well. In any case, we are more than happy. Hopefully we get 20 years out of the new system. If not I have no doubt that Superior will respond quickly and professionally after the first call for service or repairs.Thanks again Martin. I greatly appreciate your great service.Joe Toronto

DA
Review β„–80

Josh was very attentive and did the regular maintenance on our A/C. He did a thurough job in taking care of our A/C for the season. We love the employees with Superior Water and Air. Breathe of fresh air of professionals in the business. Thank you.

le
Review β„–81

Kaz Cook was amazing. Very genuine, he unclogged the drain system to the our home. When he first walked in he was kind, compassionate, and 100% knew what he needed to do, he was prompt the next day to come back out to finish the job. I appreciated him, and the supervisor that helped out, they were both amazing and easy to relate with. They were able to locate the clog and flush it out. Again this is by far the best company to work with. Thank you for helping us l, and keeping the atmosphere calm. Briana and Leah.

Ke
Review β„–82

The team was very professional and completed the repair to my satisfaction reasonably priced and cleaned up the work area so you could not tell they were even there. They did a very good job.

Ga
Review β„–83

Excellent instalation. Everything worked perfectly and all cleaned up after the work was complete. I am very happy with my new heating and cooling system!!

ke
Review β„–84

This guy was extremely professional. He answered every question I had and was very polite. I would highly recommend going through Superior Air.

Su
Review β„–85

Wonderful friendly service. Josh was great

Si
Review β„–86

Casey was super. He arrived on time; was friendly, knowledgeable, quick and efficient. He kept things as clean and sanitary as he could. He even got along with my pets. Superior Water & Air has a great technician here.

Ch
Review β„–87

They were great. Excellent service and great advice. Timothy Atwood did a great job. I highly recommend Timothy for your plumbing needs.

ma
Review β„–88

Spencer was amazing. Explained everything he was doing in detail, and the rationale behind it for me and my family’s safety. He was incredibly kind and it was apparent he loved his job and helping others. It felt truly genuine. I will definitely ask for Spencer in the future for services on my water softener and RO /drinking water device. Thank you Superior, for quality service, and more importantly, a quality/kind and caring service representative.

T
Review β„–89

Dave Bailey has been to our home several times .He is such a nice person and very knowledgeable. Thank you Dave for being a trustworthy individual . I would request Dave for all your Superior Water and Air needs . He does his job with great care and a fabulous attitude . Thanks Dave from Tammy and Jim

Ci
Review β„–90

Updated from a previous review - thanks to Superior for coming out within 20 minutes of my July 4th after hours call to figure out what was wrong with my central AC. They recently installed a Generac generator for me and as luck would have it, our power went out on the 4th. Im happy to say the generator worked BUT the exhaust seems to have triggered a safety sensor in the nearby AC unit and the AC shut down. Superior is standing by their installation of the generator and will be moving it further away from the AC unit. I have confidence that I can change the 4 star to 5 star once the move is complete.

Ia
Review β„–91

We have used Superior for our RO Water System and Water Heater now for a while. We used them for HVAC over the weekend for urgent service and their technician was fantastic. He kept in contact with us to update us on his arrival. He was on time. He got us working quickly and explained everything and answered all of our questions while being so friendly and professional. We were extremely pleased with the service we received.

De
Review β„–92

I called Superior this morning as our furnace went out yesterday. Expecting to wait a day or so, they had Gentry out within hours of my call! Excellence in customer satisfaction. Gentry did an amazing job. I highly recommend them!

Le
Review β„–93

Why are there not more stars? I want to give them more. Lance, Ron, Josh, and Carlos--THANK YOU for your genuine care and commitment to a job done right!A little bit of bad luck (broken thermostat) started a series of unfortunate events with our furnace. We were incredibly impressed with Superiors compassion and determination to repair it as quickly as possible (with snow and holidays on the way). It was reassuring to witness this kind of integrity in business (doing what they said they would do) and so refreshing to have our trust well-founded. They went above and beyond in every regard-- they were polite, considerate (always protecting our floors with booties, and us with masks), informative, and kind.We continue to be toasty warm and happy! Superior will be our number one go-to, as well as our recommendation to friends from here on out. THANKS AGAIN (50 star rating : )

Da
Review β„–94

Your service repair man was on time . He was kind and respectful answered all our questions . Thank you for always being their when we need help .Dale & Connie Bethel

Jo
Review β„–95

Josh did a great job. I will use superior again.

Ma
Review β„–96

Casey Ayres who is Superior Water & Airs main emergency technician is extremely excellent at his job! He is very pleasant, courteous and extremely knowledgable in all aspects of his job. Casey always insures that we thoroughly understand everything he does during his maintenance visit before he leaves. We consider him to be very honest and we have a lot of confidence in his work. We like Caseys friendly demeanor.

An
Review β„–97

Austin Peterson explained everything, clean, took care of water filtration system, very respectful, and courteous.

Da
Review β„–98

Khai worked really hard and did great work. He made sure the job was done right. He was very professional and still cheerful after many hours of work. He helped us with all of our questions.

Me
Review β„–99

Im a renter, and my landlord ended up using superior air to put in central air. Ricardo and Spencer were very professional, kind, considerate and helpful while working in my home. They made sure you wear their facemasks at all times, and took the time to explain the new ac system.

Ni
Review β„–100

Josh Owens is a super star. He was on time, and completed the work within an hour. I would have Josh work on my HVAC anytime it needs checked or repaired.

Information
25 Photos
100 Comments
4.8 Rating
  • Address:3536 S 1950 W, Salt Lake City, UT 84119, United States
  • Site:http://www.superiorwaterandair.com/?utm_source=GMBSocialClimb&utm_medium=SuperiorWaterandAir-HVAC,WaterSofteners,Plumbers
  • Phone:+1 801-438-4793
Categories
  • Water softening equipment supplier
  • Air conditioning contractor
  • Corporate office
  • Furnace repair service
  • Furnace store
  • HVAC contractor
  • Plumber
  • Water filter supplier
  • Water testing service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
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