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The Mac Guy, LLC
299 Cottage St NE, Salem, OR 97301, United States
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Review №1

I have used The Mac Guys services for a number of years and he has been by far the best technician in the area. Hes knowledgeable, professional and responsive. I highly recommend him.

CA
Review №2

Amazing experience getting my macbook pro battery replaced here. 10/10 would recommend!

co
Review №3

This guy is great! I spilt a full cup of coffee on my MacBook and fried the battery. Found the Mac Guy on google and after reading many good reviews decided to give him a shot and I am glad I did. Brant showed up to my house to pick up the Mac Book and take it back to his place to repair it. Got the computer back and its as good as new. Would recommend to anyone needing repairs or regular maintenance.

Do
Review №4

Professional, prompt, very patient with explanations and helped try to solve my problems without trying to sell us anything we didnt need. He gave us several options, stood by his work and told us when he wasnt familiar with a solution. An excellent value and he was great about dealing with COVID complications. Will definitely use again!

El
Review №5

Brant is the absolute best! I thought I had lost everything after my laptop died but not only did he get everything back, he even fixed my laptop! I got it back even better than it was before. I am just mind blown at how amazing his work was.Definitely recommending The Mac Guy to everyone I know!

Br
Review №6

Brant was awesome. Excellent customer service, fast turn around, excellent quality and very reasonable rates. Got my Mac up and running after a water spill. I recommend The Mac Guy for any of your Mac services!

Sh
Review №7

I seriously do not the amount of words for how much I appreciate Brant’s work and expertise. I was trying to upgrade my MacBook to Big Sur without a backup. Keyword: without (stupidest decision). Big Sur’s update would not progress on my laptop, and I constantly tried to recover my MacBook to no avail (I spent about 2 days worth with my boyfriend trying to get all of my pictures back and data, and also trying to get my laptop to a workable state). We failed to, and reached out to Brant. At first, there was about 10-20% that he could recover my data successfully. With this, I decided to give it a shot because I was at my wits end. Thankfully, after so much hard work, Brant was able to get almost a bricked MacBook working again with the new OS system. I seriously cannot thank him enough for being able to revive my MacBook as I have about a year left in school. Thank you for everything and I will always come back (hopefully not often) when I have any type of Apple problem. You cannot go wrong with Brant’s expertise. Thank you so much again!

An
Review №8

Today I was in a serious bind. My wifes Mac wouldnt charge or turn on at all, and she had important documents and data on her computer that she needed. I made an appointment for a week out with Brandt at The Mac Guy since he seemed like the best in the area. I called anyway just to see if I could be seen earlier. When his 10am appt. canceled, he called me right away to get me in.He diagnosed the problem within seconds, saving me a ton of money had I gone somewhere else. Turns out I had purchased a fake charger (not from Apple). He walked me through the exact voltage of charger my computer needed, and lent me a loaner until the one I ordered arrives. Brandt takes the time to let you know exactly whats going on, how to fix it, and how to keep it from happening in the future. Knowledgeable, kind, and professional. From now on, the Mac Guy will get my business for all future computer issues.

Vi
Review №9

After a series of misadventures in finding competent repair for my iMac, I discovered the local Mac Guy. Brant came to my home, observing all the cautions necessary due to the present health concerns, and was able to promptly analyze and correct the problems that kept me from accessing my valuable research files. I plan to call on him for regular updates in the future and recommend him to any Mac users.

Jo
Review №10

Incredibly good service, and an *incredibly* honest businessman. Got job done at a *fraction* of the time and cost of what other stores were quoting me at, and promised and delivered a better outcome, and even did extra work for free because he thought my 2012 Macbook needed it. So, so glad I got in touch with him.

Jo
Review №11

Brant is the man! Diagnosed my MacBook Pro for free and was really helpful about what to do next. Saved me a lot of time and money!

St
Review №12

Very pleased to find a knowledgeable, pleasant, honest guy who knows Macs! He did our upgrades, checked for malware, gave advice and all at a very reasonable rate. Thank you, Brant! Well be sure to send other Mac owners your way.

La
Review №13

Best customer service experience I’ve ever had. Although my laptop was unrepairable the Mac Guy still tried everything and communicated the entire process efficiently. Overall, I am very pleased and will be a returning customer.

De
Review №14

My Mac quit starting up just before the holidays and nothing I could do would get it running. the Mac Guy spent much time trying to get around the problem and when it turned out the data was unrecoverable, he replaced the bad parts and had me up and running again. Even though he had hours into the problem, I was only charged a minimal fee and got my system back and able to load my back up data. Would definitely recommend him!

Da
Review №15

Service was quick and he was able to restore my old MacBook Pro! I would call him again.

Ca
Review №16

Brant was amazing!! He went above and beyond to get my computer repaired and was so communicative throughout the process! Highly recommend!!

C
Review №17

Brant proved to be prompt, knowledgeable, competent, and friendly. He made a difficult, major repair to our Macbook Pro Retina and it performs perfectly. I also like how he provides online apps to make appointments, update, deliver, submit his bill, etc. His online apps integrated and worked as smoothly as if he had a large staff supporting him. He knows his stuff.

Da
Review №18

Genuinely helpful, kind and knowledgeable. He did the work quickly and got our iMac up and running smoothly! Totally an above and beyond kind of guy!

Sh
Review №19

If you need help with anything Mac, contact Brant. I’ve taken my computer to the handful of local places that service Macs, but no one compares with the service I got from the Macguy. Brant is special in that he is very knowledgeable about Apple products, and at the same time able to interpret that information in a way that is understandable to non-geeks. I was on the verge of buying a new mac. By adding more memory (something that others had told me couldn’t be done) and cleaning up a few things on my laptop, he gave me another year or two for a fraction of the cost of buying a new machine.His hourly rate might be higher than other places, but he’s quick and efficient. He’ll come to your home or office or you can visit his downtown location. He completed the project quickly at my office so I wasn’t without my machine. Highly recommend!

Ja
Review №20

He put a 2tb SSD in my iMac for a very reasonable rate, I was thrilled! He even delivered the final product to my home!

Mi
Review №21

Had him upgrade hard drive on my old iMac and old MBP. Very happy. Like getting a brand new super fast computer. Price was very reasonable. I will use in the future and would recommend to family and friends.

Ty
Review №22

I had a complex problem surrounding my hard drive. I emailed Brant and he responded right away and made every accommodation to work with my issue and resolve it for me. I will be using the Mac Guy in the future instead of traveling up north to the Apple store! Thanks Mac Guy!

Information
7 Photos
22 Comments
5 Rating
  • Address:299 Cottage St NE, Salem, OR 97301, United States
  • Site:https://www.salemmacguy.com/
  • Phone:+1 503-334-3160
Categories
  • Computer consultant
  • Computer repair service
  • Computer training school
  • Data recovery service
  • Website designer
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:Closed
  • Thursday:9am–6pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–6pm
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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