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German Star Motors
561 Haggin Ave, Sacramento, CA 95833, United States
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Ca
Review №1

I’ve been using them for major repairs for almost 5 years. They have never let me down. Brakes and water pump on my VW Tiguan, replaced motor and exhaust on my Jeep. Sensors on my BMW. Everything done right, I’m a happy camper.

Na
Review №2

They scheduled appointment for me after I read the message on the dashboard for him. The guy said ‘no worries, we will do diagnostics and take care of it’ I drove 40 minutes to the shop, the guy at the front desk told me ‘oops, the new guy didn’t know when he scheduled the appointment, we can’t fix this here, take it to a dealer’. I was furious. After me explaining the issue, scheduling appointment, taking time off work, driving for 40 minutes, they said ‘oops’.Really unprofessional and didn’t even apologise.Don’t waste your time with these people.

Ni
Review №3

Had work done on my Audi and it was done at a good price compared to the dealership. They updated me throughout the process and gave good advice on what should be done. I appreciate them caring for my car like it was their own.

Lo
Review №4

I wouldn’t recommend taking your BMW here or buying a vehicle from these folks. I normally use another shop but used these guys for a extended warranty alternator replacement on my BMW.5 months later, I had not been driving the car much do to Covid(mileage reflects this)but took a trip to Tahoe where the engine began to smoke from the engine at the top of Echo summit. Upon first inspection it appeared there was a leak from the rear of the valve cover.I had the vehicle towed to my family’s place in Tahoe and went to remove the engine covers to take a closer look - and this is where things get interesting. I found the rear two engine cover screws missing, and once I removed the cover I found a thumb sized hole in my valve cover- guess where? The n54 valve cover has two screw holes in the rear, and mine was missing one leaving the hole in the valve cover! The last shop or anyone to touch my vehicle was German star motors. There is no possible way to re-install this cover without realizing the screw could not be installed because the hole for it and the plastic around it was missingI spoke with the shop manager who denied them having damaged it, emphasizing they haven’t seen the vehicle in 5 months ago(I’ve been working from home, again mileage reflects this). I let him know I would be replacing the valve cover in Tahoe and could not bring him the vehicle for him to inspect it. I offered to bring in the parts, photos, and video I’ve collected as I meticulously combed through their past work. I found more bad work, including missing screws, clips, and engine wiring not routed correctly. I told him I would be towing the car to my preferred shop in Sacramento for further inspection as I was concerned plastic had entered the valve train and could cause issues. I told him it wasn’t possible to bring him the vehicle at which point he told me there was nothing he could do and then accused me of having “another agenda”.I think the photos speak for themselves. At this point I’m into the repair over $700 in parts alone. These guys can’t even replace an alternator without causing damage, I’d never let them touch my vehicle again.

Ni
Review №5

Great service, cheaper then dealerships, help you get the parts, and install everything extremely quickly. I had to change my exhaust pipe, and change the the 2 front bushings, with a tire alignment, they did all of this in the time the promised, and they saw rusted bolts, and even replaced those as well. Great and amazing service with extremely quick repairs.

Ro
Review №6

Our Audi TT was in need of repair prior to a smog check. There were multiple issues but German Star Motors got to the bottom of the issue and all for a very reasonable price. We will definitely be using German Star Motors for our auto repairs. Thanks!

St
Review №7

I had my 2007 BMW X3 serviced here at German Star Motors. The staff was professional and extremely knowledgeable about the condition of my car. They resolved the check engine light issue as well as my alignment. Thank you for the fair prices and customer service.

Ga
Review №8

I love the work you guys do, very ppl friendly , always willing to go the extra miles to give customers the lowest prices. I appreciate all the work and service done on all the vehicles I have brought to you . Thank you.

Br
Review №9

TESTIMONIAL GERMAN STAR MOTORSETHICALThe most ethical Auto Shop we have ever experienced.We bought a used Audi A4 Avant from German Star Motors with an explicit As Is No Warranty. Since then they have performed multiple replacements and repairs, some at no cost to us.EXPERT SERVICE MANAGER AND MECHANICSRoman the service manager and mechanics are technically very competent. He diagnosed and fixed problems with the A4 and programmed an Audi Q5 successfully. The main VW dealership that we bought the Q5 from did not know how to program the car. Two other auto shops struck out. Roman and his expert mechanics did the job efficiently at low cost too.EXCELLENT CUSTOMER SERVICEFrom the initial purchase of the A4 from Joseph the sales manager, through the interactions to have the issues fixed, German Star Motors has provided the highest level of customer service. Even having Joseph drive the car for a couple of weeks to make sure everything was fixed.FRIENDLYAlways courteous, upbeat and friendly everyone we interacted with was a credit to German Star Motors and made us feel very welcome.COMMUNICATES WELLJust the right level of communication to keep us informed, always available too.OWNER SETS THE TONEWe noticed that any of the staff including the mechanics would call the owner to authorize repairs, ether under an Audi warranty we were unaware of or at low cost. The owner clearly sets the standards.

Th
Review №10

These guys know what they’re doing! Give them a shot, you won’t regret it!

Er
Review №11

Not a good shop over all they dont know how to do proper work and then do everything they can to not cover their work. I was extremely disappointed and I lost a bunch of money bringing my car here. Now I need to have a different shop redo all of their work.

De
Review №12

Knowledgeable, professional, honest, and reliable! Recommend them to everyone!

Ap
Review №13

They are very polite and nice.

Mi
Review №14

They are the best shop in Sacramento, they did my car fantastic!

al
Review №15

Easy people to deal with, they also have registration services. Recommend!

An
Review №16

Good guys- fair and honest!

Ro
Review №17

Alternator malfunctioning, removed and replaced. I love it when neighborhood businesses stand by their neighbors.

Br
Review №18

I had previously posted a review about German Star Motors based on miscommunication however I am happy to say Joseph an Roman from German Star Motors did the honorable businessman thing an did the necessary repairs free of charge..My family is most definitely greatful..I want to thank Joseph an Roman very much for getting us back up and running in a little short of 24hours..Communication is key an I’m glad that they reached out to ME to let ME know they would NOT let My family an I down with our newly purchased 2001 GMC Yukon..Thank u again German Star Motors an a special Thank u to Joseph for clearing everything up..It’s rare that used car sales reps in MY experience r honorable an Joseph is 1 in the rare breed..Now on the road with our new truck an it’s repairs hallelujah..

Ye
Review №19

A professional staff that provides great service. I have also ordered parts from them. They are of great quality and come in quickly.

St
Review №20

Purchasing my vehicle here was a great experience. The staff was not pushy, they accomidated my family as I inspected the vehicle. A great buying experience. You can trust them to be fair.

Dm
Review №21

Best dealer alternative place to get my wife Mercedes GL serviced and repaired. Honest people, fair prices, best service.

Al
Review №22

This is a great shop. The mechanics know what they are doing and always dont disappoint. I would trust them with my car anytime. I would highly recomend this shop to anyone.

La
Review №23

I have taken my 2012 Mercedes C350 for routine for the past 3 years with an intermittent problem that they can’t seem to figure out.I just recently paid $1700 for them to fix my engine light problem. Well I pay the $1700 and I’m still having the same exact problem that I had before I brought my car in they seem to be a little suspicious because I asked for my old parts and they couldn’t provide those either soooooo DONT BRING YOUR GERMAN CAR TO GERMAN STAR MOTORS!!! They can’t fix it! I have no confidence in them!!!They keep giving me the run around.

Le
Review №24

Special thanks 😊 to employee eugene for friendly, and being very professional.

R3
Review №25

Do not come here unless you want to get ripped off! They barely did any work on my car and charged me $700. I could have got an engine swapped for that price. They didnt even diagnose my check engine light! Now my car wont pass smog and Im out $700. Never again!!!!

Ma
Review №26

Only got an oil change but the staff was kind and fast, good service.

Pa
Review №27

Cuz I think you quoting good pricing and you have fair pricing

Ma
Review №28

Very high quality service. Great prices and always get the job done earlier than expected. Constantin and his team have a very high work ethic and are respectful.

Ja
Review №29

Bought a truck there listed on craigslist. Price was great and the buying process very fast and cordial. Joseph was very honest and didnt put any questionable charges into the total. He even kept my other car behind a locked gate for a week until I could get a ride there to pick it up. He and the owner stayed late to turn the car over to me. Great guys. I would definitely recommend them.

My
Review №30

Specialized in repair of European motors at affordable fees compared to dealers and other shops. Look for Konstantine. He is a mechanic who knows what he is doing, and does repair with perfection.. They also sell second-hand European cars.

Ja
Review №31

They care. They have the knowledge to get the job done. They try to satisfy their customers while creating a smooth process.Its not fun having to fix your car, but Top Line will HELP YOU. If your repair shop is a quick...in and out shop, I suggest checking out a place with diligence which I feel Top Line showcases unlike others- JRA

Su
Review №32

Very trustworthy, excellent work & service. Thank you Constantine, Roman & Joseph.

Va
Review №33

Charged me for programming EWS and changing the position switch for the transmission, but only programmed the EWS, they didnt even touch the switch, i only found out when it started to misbehave again, when i told GSM about it, first they denied it, but after speaking with the mechanic the admitted. But no refund or anything, i give u credit for next visit was the reply

po
Review №34

German Star Motors kept there word and thats good business.

Ki
Review №35

They accidentally overcharged me, and then called me to let me know. I went in, and they credited me, explained why the error happened (they ordered a duplicate part to make sure I got my vehicle on time, since the original ordered part would be in a day late, and both ended up on my bill).I appreciated the honesty, and my vehicle runs just fine.

sh
Review №36

Great customer service

Pa
Review №37

German Star Motors is a very good place, the people there are very nice and honest with you. The service is amazing and they treat you very well and with respect. I would strongly recommend them for any service or if in the market for a used car they have good honest prices. They are also very informative and professional with their work and always make sure you understand everything. We have been using there servives that they provide for about 5 years now and they have been very honest and respectfull everytime.

Da
Review №38

Good staff, good service, good prices.

Al
Review №39

Great and fast service. Recommend

La
Review №40

Get job

Al
Review №41

Excellent mechanics and competitive prices.

Al
Review №42

Hight qualified specialists, good prices, also do everything fast.

De
Review №43

Good and fair service

Ja
Review №44

They give me a price that was to high and after talking they dropped it. They do this a lot.

Da
Review №45

The ONLY place I will take my vehicle.

Pa
Review №46

Good service, honest people

vi
Review №47

Nice people

Tr
Review №48

Great place honest

Information
23 Photos
48 Comments
4.4 Rating
  • Address:561 Haggin Ave, Sacramento, CA 95833, United States
  • Site:http://www.germanstarauto.com/
  • Phone:+1 916-922-8992
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Oil change service
  • Registration office
  • Tire shop
  • Used car dealer
  • Wheel alignment service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:9am–5pm
  • Saturday:Closed
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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