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Ellios German Auto, Inc
3928 Franklin Blvd, Sacramento, CA 95820, United States
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An
Review №1

Great customer service and attention to detail. Had them diagnose my EPC light and had an answer for me in no time, they also completed a 90,000 mile inspection. They had my car for a day and a half, gave it back to me detailed and a full report of what was needed and checked. Would recommend and bring my car back!

sh
Review №2

I needed a Pre-Purchase Inspection for a Mercedes Benz E55 AMG and Im glad I chose to work with Ellios. They did a thorough inspection and provided me with an itemized report which helped me negotiate a fair purchase price. Emma is a consummate professional. I appreciate her candor and attention to detail. Im a very happy customer.

Tr
Review №3

Lets see where do I start (smiles) I first want to give the biggest shout out ever to Mrs Emma!!

Br
Review №4

Family owned business, Emma and Victor are absolutely amazing. Emma and Victors customer service is unmatched and well as their knowledge of German autos. As for vehicle repair, estimates were accurate/ spot on and very reasonable. Repairs are timely and of good quality. Mechanic/ Tech are exceptional good. Auto Sales department is outstanding, great select of used German auto, they even sold a S550 for me and recieved a very good cost. Great business- I highly recommend Ellios German Auto!

Ke
Review №5

This was my first time going to Ellios German Auto. I was thoroughly pleased with the 80,000 service they performed on my 2015 Beetle Convertible. It was an extra nice touch that my car was washed and clean when I picked it up.. Emma in the office was friendly and knowledgeable when I scheduled my appointment and answered any questions I had from start to finish. I definitely plan on returning for service in the future.

So
Review №6

Customer service was great! I had a strange noise coming from the rear of my car and the technicians were able to figure it out and repaired it in no time!! Satisfied customer….

Ju
Review №7

Quick, and decent pricing. They were able to recommended needed fixes vs. what wasnt necessary yet. Fixed within 48 hours.

Do
Review №8

I have had out of warranty Mercedes for years. Ellios is the best and most reasonably priced mechanic shop in the city specializing in Mercedes Benz. I would not take my cars any where else.

Le
Review №9

Be careful they do stuff with out asking..and in the end you have to pay them or else they would stay with your car.. also they knew the problem of my car and last 2 times I took it they were just going around fixing things that didnt did to be fix...so they could charge.. Ema disappointed 😞 me I trust her.. but theres a judge in the sky he would take care off it.. Jesus

An
Review №10

I love Ellios! I would not have a BMW without their knowledge, prompt service, reasonable prices and kindness. Emma and the team are great. They start on time, finish promptly and charge a reasonable and fair amount. While a loaner car is offered I have never needed it because the wait is short enough. I cannot imagine taking my 328i anywhere else!

Sm
Review №11

They are the best. I brought Mercedes here for sunroof repairing. Mercedes sunroof repairing costs thousands of dollars. And the guy was so nice, he helped me to close the sunroof but not fixing it and charged me a very reasonable price. They also let me leave my car a week earlier than my appointment as a favor. I’m very happy with their service and I would recommend them to everyone!

Ch
Review №12

They were very nice to me even though I know nothing about cars (some places make me feel very unwelcome and occasionally I feel like they are manipulating me for more money) Elio’s never made me feel that way. Emma helped call and keep me updated throughout the experience. Ultimately they couldn’t preform the services needed because my car had to be fixed directly by the MINI dealerships technology, but they were very gracious and gave me helpful recommendations as well. I would definitely recommend if you need work done and especially if you feel uncomfortable at mechanics like I do.

Lu
Review №13

This place was highly recommend by a neighbor with a german vehicle. Im fairly new in town and Id say my experience working with Emma at Ellios was very pleasant. Everything provided in detail and fair pricing. I felt an excellent level of honesty with this shop. I highly recommend to any German vehicle owner out there looking for quality work.

BJ
Review №14

If you own a MINI, this is the place to go when you need help. Best place in town for MINI service. Go the extra mile, theyre worth it!

Ly
Review №15

Ellios has found several cars for us to purchase and then has taken superb care of them in a timely manner at a reasonable cost. We highly recommend them. Well no take them anywhere else.

Jo
Review №16

Very accommodating to my schedule and on-site detailing made for a very good experience.

Je
Review №17

Excellent service and Emma is just outstanding person very knowledgeable and can explain in detail what the car issues are...

Ja
Review №18

Ellios was amazing very professional and helpful, Emma was a Godsent. Our vehicle is running smooth and reliable, so we are extremely that we have found a European mechanic that is consistent. Thank you again Emma for your service.

Am
Review №19

I was referred by a friend of mine, and, as luck would have it, I needed to find a good local shop. I REALLY like that you can set your appointment online. I am busy during the day, so, remembering to call to make the appointment is challenging. Ellios shop is clean. Easy to find. Everyone there was friendly. They are VERY affordable and upfront with all costs. I really appreciate how simple everything was for me. I will absolutely be a return customer.

Wi
Review №20

My wife received a 2002 Mercedes CLK as a gift from her aunt. It had an oil change at the dealership right after receiving it, after which we were given a list of suggested maintenance. There was very little explanation and no transparency in how they arrived at the list. We declined everything and started driving it as a weekend car for a year. We brought it to Ellios for a check-up and received a very detailed explanation of all the maintenance that could be done, along with what really should be done immediately and what could be delayed. They explained the measurements made and the tests they had done in order to arrive at their recommendations. They considered its use as a weekend car instead of a daily driver. I feel like we got much better advice at Ellios about how to take care of our older car. We chose to have the needed work done at Ellios and I feel very confident in the results. I am happy to be bringing our car back to Ellios next time.

Ro
Review №21

Robert and Emma at Ellios are knowledgeable, courteous and professional. Ive taken both of my vehicles to them and the repairs are always done properly and on a timely basis. Repairs were also less expensive than the dealer.

Je
Review №22

Great Service!Best prices for German auto service. I shopped around and they had the best price for a transmission fluid and filter change. They also let me use one of their loaner vehicles while my BMW was being serviced.Very knowledgeable staff and Robert took the time to go over the transmission service details with me after the service was complete.

Ed
Review №23

Good shop. Resolved a problem with my drive sport mode that four other places could not figure out since the car didn’t indicate an error on the computer.

Da
Review №24

I was utterly blown away by the professionalism and attention to detail that we received from Emma, Robert and the Technicians at Ellios! Emma and Robert went far above and beyond in response to all of my questions about our MB ML350s service needs. Sorry MB dealerships.... Ellios has another Customer for life! 5 Stars!!!

sa
Review №25

I highly recommend Ellio’s German Auto! I brought my Volkswagen in for new brakes and fluid changes and am very pleased with the results - they took the time to explain in detail what needed to be done to the car and were very patient in answering all my questions. The quality is top notch and the service is honest and efficient, I will definitely be coming back!

Yu
Review №26

Motor mounts on my w210

De
Review №27

First time customer and they treated me like a everyday customer especially Emma she was amazing. They also have better prices than anyone else around town. Keep up the good work Ellio’s. Very satisfied

Mi
Review №28

Elio’s is the third Mercedes auto shop I have gone to in a year. They are the best because they are thorough and competitively priced. Their analysis was complete which the others were not. I kept having problems with my car not clearing the check engine light. They did. Thanks Emma!

Ja
Review №29

I brought my Audi here for a brake job and oil change, and was very satisfied with the price and service I received from the Ellio’s team. Great friendly staff and service crew. Will definitely be back.

Mi
Review №30

Robert could not have been more accommodating in making an emergency repair on a bumper cover while recommending a longer term solution that another shop which specializes in Audi should do. Overall a really great experience. This is a shop you can trust.

Jo
Review №31

Just moved to Davis from Manhattan Beach and was Lat for an oil service. Ellis’s was terrific in quickly accommodating my timing and worked with me. They also identified an additional problem that was still under warranty that was within 500 miles of expiration. New to the area, they called the nearby dealer and arranged for me to take it in after my car was ready and also got me a loaner car while the dealer order the parts and did the repair. They earned me as a permanent customer. While there I witnessed two other regular customers who were obviously there for the same reasons I will always return.

Er
Review №32

We were driving down from Seattle when the engine did something weird. Robert and his staff bent over backwards to get us taken care of! Their diligence and honesty are so appreciated! It was on my sons BMW 325i touring, had a fuel delivery problem, and they were able to fix it really quickly. For what they did and how quickly they turned the car around, the price was more than reasonable. What a gem of a shop! Sacramento BMW owners are so lucky to have this team! Thank you Ellios!

Je
Review №33

They were very nice. Got me in to replace my battery on my X3 the same day. Definitely cheaper than the dealership.

Ju
Review №34

I personally found Ellio’s German Auto accidentally online and I never regret it! Those guys are brilliant and honest not as some people on dealership... They are not trying to change half of your car parts before they will find a reason what is wrong and why speedometer stopped working. I liked how they did a courtesy inspection and told me in 2 hours what should be done. I wish I could place a 10 🌟 review since they did a major work for my car in 5 days. I had problem with DSC control unit, multi rib belt is cracking etc.But they told me don’t panic, ordered all parts and fixed it with a reasonable price compare to the dealership... My car run smooth again.I am really thankful to Robert and Emma you’re guys amazing!

Da
Review №35

Great workmanship, fair pricing, and great service. I was sure that my fender bender would leave a permanent scar on the car. Not so! Under Sergios conscientious guidance, the truck was returned as if nothing had happened. Thank you.

Em
Review №36

First time, was treated very professionally; thoroughly reviewed the service performed and results. Potential future items were noted; no pressure or upselling. Great work, definitely will go back!

Li
Review №37

Excellent customer service, they genuinely cared about my needs for my vehicle. The service department was very professional and honest.

Je
Review №38

Excellent customer service and very friendly atomosphere and my BMW 5 series and runs like a champ. Ill definitely continue with my service here and have recommended others as well. All work was carefully detailed and explained and I felt it was honest so Thank You Ellios for the great service.Jeff R.

Ro
Review №39

A doctor friend of mine recommended Ellios so I took my Mercedes in based on his recommendation. They went above and beyond the call of duty. Very satisfied with the work and price as well as the service.

Ca
Review №40

Got me in the same day and took great care of my Mercedes cls 550. Home town auto shop with excellent service! I’m tempted to drive the 5 hours back from where I live just to have them care for my car.

Jo
Review №41

Very conscientious. Made sure vehicle was 100 % completed before allowing me to pick it up.Thanks Robert.

St
Review №42

I made an appointment for maintenance service on my VW Jetta, and after I was told the servicing had been completed, I took my car home. The next day however, I noticed the right front tire hadnt been inflated... it was almost flat. I re-inflated it myself immediately, suspecting a tire puncture, but finding instead that the tire has remained inflated, as I did it myself, ever since the serving at Ellios. Im thus left assuming that whomever the service person was who checked the tire pressures, and (supposedly) rotated the tires, as I had requested (more than once) that they be done, forgot to recheck the tire pressure in that tire, or maybe he deflated the tire, but then forgot to re-inflate it fully. Either way, the tire hadnt been inflated properly. Theres no other explanation here I can see that can account for this problem. Ive had other under-inflated tire issues come up with maintenance service at other businesses, from time to time. I wonder if these incidents are a result of basic maintenance personnel NOT FOLLOWING THROUGH COMPETENTLY ENOUGH on their duties. Haste seems a more-than-likely reoccurring problem with service personnel trying to finish customers work orders, but getting distracted or rushed, and then forgetting to finish checking ALL TIRE PRESSURES before handing the vehicle back.

Ni
Review №43

One word...Trustworthy!, NickExcellent BMW service, knowledgeable, fair, a great trustworthy family owned business.Thank you, LG

Ke
Review №44

Went in for an oil change During the inspection found a few other items that needed attention Got them done in a timely manner They are always professional

An
Review №45

Lovely staff...Made us feel right at home. Their dog and my dog were best friends at first sight

wh
Review №46

If you have a German Auto, you want to be a part of Ellios German Auto. they have friendly, efficient and well done service. I have been taking my MB there for years and have never had any problems, not to mention they have some for sale on the lot as well. Great place to bring your car if you want to keep the cars value intact. Best German Auto repair in the Greater Sacramento Area.

Ch
Review №47

Great service and customer care. Very knowledgeable in MB and BMW vehicles. Thank you Ellio’s as always!

De
Review №48

Best BMW shop EVER. I WILL NEVER GO TO THE DEALERSHIP AGAIN. SORRY NIELLO AND AUTONATION. The whole staff is great and theyre really passionate about German cars which is awesome. ELLIOS German Auto has earned my business! Not to mention, theyre super fast even when theyre busy!

Je
Review №49

Could not be happier with Ellio’s German Auto, from their knowledge to their courteous and friendly staff.Never once have I been unhappy using Ellio’s .I will never go anywhere else!!Thank you Ellio’s.

Kl
Review №50

Friendly ownets and staff, extremely knowledgeable about Mercedes cars, including diesels. Excellent service at fair price.

Lo
Review №51

Have learned over the last 8 years to completely trust & appreciate Ellios to maintain my well-used 02 BMWci. Their work was always reliable plus fairly priced. Had been looking for a used SUV for months without success, given my expectations combined with financial limitations. Ellios came through with an immaculate 02 SRX that is the perfect car for me. What a find! Thanks from a very happy customer!

Ma
Review №52

Found a vehicle i loved, i got the run around for 2 weeks about financing and they sold the vehicle. Dont try and buy a car, unethical place.

Ph
Review №53

I feel very secure at Ellios, they are honest and do excellent work.

Le
Review №54

Excellent service. Will definitely return! Thank you.

De
Review №55

The folks at Elios were friendly and professional and did exactly what I needed, while giving me a heads up about items that will need addressing on a future schedule. The price was fair. I will use them again for my future needs on our SL550.

An
Review №56

GREAT CUSTOMER SERVICE! WOULD HIGHLY RECOMMEND! 👍🏼

ry
Review №57

I will not take my MB cdi anywhere else. Outstanding service great customer care. What more do you want?

Pa
Review №58

As always, great customer service, friendly staff and the best quality work in Northern California.

As
Review №59

Fast, friendly, honest and very accomodating!

St
Review №60

Emma and the guys took very good care of my car! I just hope its not a oil burner!!!

Di
Review №61

Terrible customer service at the end. Very argumentative mechanic and receptionist.

Na
Review №62

After my Jettas shocks gave out completely after my recent weight gain, i really had no idea what to do. Everywhere else i called told me i was out of luck and should just by a bigger car. Something that could hold my new larger body. But on I thought Id try Ellios German Auto and let me say. Let ME say. LET me say. Let me SAY. That I had a great time here, the waiting room was air conditioned and they let me sleep in the chair for the entire 6 hours it took to fix up my old draggin waggin. 5/5 stars Ill be back again when this happens in the future. Good night and have a good one. Best wishes. Thanks. :)-Nate Hurkley

Ge
Review №63

They are simply the best around!

Ca
Review №64

Outstanding service.

Information
29 Photos
64 Comments
4.7 Rating
  • Address:3928 Franklin Blvd, Sacramento, CA 95820, United States
  • Site:http://www.elliosgermanauto.com/
  • Phone:+1 916-454-3030
Categories
  • Auto repair shop
  • Auto tune up service
  • Car repair and maintenance
  • Diagnostic center
  • Transmission shop
  • Used car dealer
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7:30am–5:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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