I started working with Trudi Breese at the end of June. The customer service experience was poor upon our first contact. Confrontational tone, I was accused of not reading an e-mail that I never received, and the entire phone call was rushed. I attempted to request another claims adjuster after this and eventually spoke with Hayley Turner who instead of providing reasoning for why I cant obtain a new claims adjuster, didnt respond to my e-mail. I understand people become really busy at work, but this was blatant disregard. In my 10+ years as a Progressive customer, Ive never had an experience this poor and will unfortunately not be renewing my policy with Progressive.*Cynthia Romero provided temporary support one of the times Trudi was out of the office. Cynthia was phenomenal: excellent customer service, patient, knowledgeable, efficient. I added two stars instead of one because of her.

All field offices are closed due to the pandemic of not wanting to work, even though AAA insurance have been in offices WORKING at the start of this year. Just do your job not asking for much. Also they didn’t follow up ever after I filed my claim for an accident & wouldn’t answer if I called about that status of it. I see why is less expensive than AAA

I got good deals with my insurance. Coverage and price excellent. Costumer service A+++.

I wish it was more easier talking to a person face to face.

I got more help from the insurance company of the car that rear ended me then progressive. Switching to Geico.

This website sucked i was looking for Renters Insurance there website is not user friendly so i went with AAA Insurance and got a great deal

I had a interview to work for this company,my interview was a face to face web interview. The lady named Cindy was the person giving the interview she is a recruiter was completely awful. They dont hire black people at allMy list-She had no emotionsVery rude during the interviewAsked me questions about my previous job that had nothing to do with meHer energy was very negative

I thought they were fantastic I was involved in a minor accident I have them for insurance. Even though the accident was not my fault I took my vehicle there they offered to pay for it and get it fixed on the spot. I was in and out in about an hour. I thought they were about as professional as you could get for an insurance inspection site.

Very disappointed on how they handled my Hit and Run.. I wouldnt recommend them to anybody as matter of fact Im canceling my policy.. Ive been with them for two years.

The staff at the location is HORRIBLE. Someone should send a secret shop. My adjuster is great but the staff at the front desk is not. They should really work on the customer service. I was told to wait so the woman could kick her feet up and drink her coffee.

Got my truck fixed very fast agent was good, but costumer service could be better.

Nice people. Nice building. Fancy coffee machine and bottled water. FYI the coffee machine is a comercial version so dont try stealing cups. They WILL NOT work in you Kureg. Not that I tried, just heard an employee talking about it to a customer. Really!! I dont even drink coffee. I did have a bottle of water and the mini fridge was set to a crisp 36 degrees. Very refreshing.

Im not impressed to say the beginning. I had a minor accident and they ended up having to replace the bumper and side panel. Fast forward about a month and i noticed paint peeling from a few spots on the repairs.Edit:Nope nope. Do not take your car here. I just got called by them about a month after the first pick up with them saying they forgot to charge me for the rental while my car was in the shop. Even though i asked before leaving that day if the rental was taken care of. Of which they said it was! And now here they are a month later after already screwing up the first repair causing me to put my car in shop for another week. Here they are saying they forgot to charge me for the rental. Didnt even apologize for causing the issue! For screwing up and costing me more money and time. DO NOT TRUST THIS PLACE.

The best customers service! They really took care of me. They also have the best hot cocoa

Honestly the WORST service of my life ! Corporate head quarters should definitely send a secret shopper to see how this facility works. I would NOT recommend this place to my worst enemy! Customer service is trash !

I had a claim with them couple of weeks ago and the service was great, thanks Trya for helping me out.

Still a little to high in pricing. But great customer service

They are always more then happy to help. An wonderful service.

The best company so far. They are very nice and professional

Very good experience. They were attentive.listened.professional. no hassle at all.

They got me Insurance on my 3 wheeled motorcycle when no one else could.

Horrible company that only cares about how much money they can save. Person at the counter looked like she just left the club. Slouched over and in sandals. That was my introduction to this horrible company.

Very nice customer service reps, and answered all of my questions.

Worst insurance company . My car has been stolen. Investigators who have been working on my case for a month and a half have not made the decision and told me it will last for another eight months.

I called progressive in the morning, made an appointment for 3:30pm and I arrived on time. I was told to go under the canopy for service. Still waiting for service...10 minutes later I still have my keys, just saying.

They handled our claim quickly!

Insurance is insurance, i dont feel like ill get ripped off by them yet

Was there for a claim resolution. The staff was helpful, nice and professional!

They are super fast at taking pictures when Im accident and mailing out check ,nice but the office only taking accident potures for claims

Wonderful customer service! the best expetience ever

Walked in, didnt get greeted by Flo and her name your price tool disapointed.

Lies lies and more lies. They treat the victim like criminals and the service is poor and slow.

Staff was unprofessional and made me feel horrible. They accused me of lying about damages to my vehicle and back pain. I would never be a customer.

Excellent Customer Experience . My rental car was available upon arrival and after signing a few documents, I was in and out in under 10 minutes.

Very unreliable and slow with communication

Very friendly staff and always clean

Horrible the office employees were rude and they were not professional. they didnt fix my car right and has been a ongoing situation for 2 months. no one can get you in contact with the any members of management. I will be switching providers.

Great service

Slow , takes them long time process , very had to reach the staff

Horrible claims service. My vehicle was invovled in a hit and run, and the claims rep and her supervisor gives me the run around about getting my vehicle fixed. I will be switching once everything is done with. It has already been over a month since the incident, and no help.

Had someone hit my car and they took care of it immediately and professionally

Staff was very helpful and nice

Terrible service!!

This location is a claims office only

Loved it

Amazing experience!

They took care of me well.

Good place

Great service

Bad company

Good

Bad Customer service

Great

Unprofessional