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Eugene C Yates Insurance Agency
2021 P St, Sacramento, CA 95811, United States
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Da
Review №1

We bought our first home one year ago and had no experience in the world of home insurance. Luz and Eugene C Yates made the whole process so much easier by helping us navigate the different coverage options and helping us select the coverage that fit our individual needs. Luz was always super helpful and responsive and made sure that all my questions were answered. They made the whole experience easy and enjoyable. They provide the personal touch that i really wanted. Luz even remembered specifics about my house and family that we talked about over a year earlier!I would highly recommend the Eugene C Yates Insurance Agency to anyone buying a home or looking to get a better fit of coverage. Thank you for an awesome, hassle-free experience.

AR
Review №2

Having a local broker to speak with worth the price. No to mention Yates frequently gets me better rates than comparing and searching online for a cheaper rate (usually crappier coverage). I have been with Yates for over 10 years now and couldnt be happier. From making policy changes simple, and continuously checking for a better rates the staff is always helpful. I frequently call and make changes to my policy and they are always helpful, and most important quicker than dealing directly with the companies. Having a local broker makes my life easier and I would rather spend the money locally than go direct with some of these WEB Insurance companies!

Ch
Review №3

Luz is the insurance agent that I had hoped to find when I moved to Sacramento--it just took me a few years to find her! She is able to help find the best insurance for the price, makes sure that the underwriters dont make mistakes on their quotes and checks in every year or more often as needed. She is a great resource. I would definitely recommend Luz and the Eugene C. Yates insurance agency to anyone who needs insurance.

su
Review №4

I have been a customer of Eugene C. Yates Insurance Company for somewhere around 25 years. In all those years I have dealt with the most professional, helpful, skilled and friendly individuals.Fortunately, I’m not accidental prone, so I’ve only had a couple of fender benders. However, they were Johnny on the Spot in providing excellent service when I needed help.With that in mind, in 2010, I did have a very traumatic bicycle accident, when a lady opened her car door and knocked me to the ground while I was riding in the bike lane.Mercury came to my aid in the most phenomenal way and was able to help secure for me a very generous settlement.I can’t say enough about the absolutely magnificent manner in which they have met all my desires and needs.They return calls immediately, answer all my questions and always make me feel their enjoyment and pleasure in serving me.I can’t imagine what more anyone could ask for from an insurance agency.ThankYOU Yates Insurance Company for fulfilling your commitment to your customers!!!

An
Review №5

We have had Eugene Yates insurance (auto and home) for about 12 years. The service is always professional and fast. We really experienced how good of a company they are when our car was front ended. The cost was over $20K and Eugene Yates handled everything quickly and easily. It wasnt our fault and we paid nothing out of pocket. They made a challenging situation a little easier which makes us forever loyal customers.

Sc
Review №6

I have been in the insurance industry for 25 years. When the company I work for pulled out of the CA Homeowners market I had to find a new one. Eugene C Yates Insurance was able to place me with a great carrier and they call every renewal to see if I want to make any changes. That kind of service is hard to come by.

Ra
Review №7

The team at Eugene Yates Ins Agency is awesome. Ive been a client for 20+ years (auto & homeowners) and Ive always found them to be responsive, professional, and more importantly, VERY FRIENDLY. Luz contacts me every year to review my policies and see if I have questions or would like to make changes. I appreciate her efficiency and great customer service. I dont worry about my insurances because I know Im in good hands.

Ri
Review №8

Ive been with Eugene C. Yates Insurance now for a couple of years with auto and homeowners, and I must say, they are an exceptional insurance provider. They very much take the hassle out of finding insurance to fit your needs, with great prices, and wonderful service/support in helping you meet your needs with excellent product knowledge. They found me awesome insurance beating other providers hands down in cost and coverage. TOP NOTCH staff as well; Lilly and Mercedes have been incredibly helpful and listen very well and are always kind in helping you with any questions you may have. Its hard to find an insurance agency that you dont dread calling for questions/service; and Eugene C. Yates provides only the best service with a smile.

mo
Review №9

I cant say enough about this company. I have had nothing but amazing experiences with this insurance agency! They are so quick about responding and making sure their drivers needs are met. I would never trade them for another insurance company.

Br
Review №10

An outstanding insurance agency. Forget all the cutesee insurance ads we all see and hear on TV and radio.This insurance company is the real deal!!!!

Th
Review №11

The folks at Eugene C. Yates Insurance Agency in Sacramento are always helpful and quick to answer questions and concerns -- even when their internet / email wasnt working and even with Covid. We appreciate the work of Leo, Mercedes and others.

He
Review №12

I have been with this agency for a few years and their customer service has always been outstanding. I have a bundle coverage with the best rates thanks to Maggie. Maggie is knowledgeable, explains everything in details and advises during renewals how to potentially lower the rates. I highly recommend this insurance agency.

Ke
Review №13

Mercedes and Maggie have always been super helpful and responsive with any questions I have and finding me the best rate. Thank you both for all that you do!

Su
Review №14

I have been with Yates Insurance for 3 years for both auto and house insurance. Luz has provided me with excellent customer service and always researching how to lower my premium. I have had nothing but positive experiences with this company. Thank you for your service!

Xo
Review №15

Ive been with Eugene C. Yates Insurance in Sacramento for approximately 19 years now. They have the best rates and best service. Their staff is very helpful, courteous, and always professional.They make the claims process a very fast and easy one with no stone unturned. I would recommend them to all my family and friends.For all your insurance needs... call Eugene C. Yates. You wont regret it.JERI ODOM

Se
Review №16

We have our cyber insurance, auto insurance, and business insurance through Eugene C Yates. The whole team over there is awesome. Always super knowledgeable when answering my questions and always incredibly nice. On top of all that they give the best insurance rates, period. I would recommend them to everyone!Brandon E.

Je
Review №17

My husband and I have had our auto and homeowners insurance policy’s with Eugene C. Yates for over 25 years. Luz has been our agent for most - if not all of those years and we could not ask anyone better. She has never failed us with top notch service and dedication to providing us the most affordable and necessary policy’s for our growing family’s needs and lifestyle. Just this week Luz reached out to me to share some revisions she made to our 2021 homeowners insurance policy. She not only provided what we need with the changes taking place in CA, but saved us money. I can honestly say that as long as Luz and her team are at Yates Insurance; so are we! Oh and when Luz is busy helping keep other customers happy :) I usually get the pleasure of speaking with Mercedes, she is awesome, friendly and eager to help me with whatever my needs are.This team has your back and they go out of their way to meet your individual needs and beyond. Thank you Luz for always making us feel like we are your only clients :)

Da
Review №18

Ive done business with them for 20+ years and and when it comes time to renew my home/auto policies I call and ask, Is this the best rate?. They do the research and come back with options to lower my rates. I do my own research with the companies that promise hundreds of dollars reduction. It hasnt happened yet.

Ge
Review №19

I’m happy to say that Eugene C Yates insurance agency and team have taken care of me and have worked hard to give my mother and I a competitive rate. I’m appreciative of all the work they do and continue to do for me. They talk in terms I understand and don’t treat me like a number like I’ve been treated with past insurers.I’d like to thank Maggie for being so patient and listening to my needs so that I have piece and mind and know I’m covered.Thanks again !

Al
Review №20

I have worked with Eugene Yates for now over 2 years. I transitioned my insurance policies to Eugene Yates for not only their professionalism but also their ability to get great rates for my home and flood insurance. There are no long hold times and have been quick to provide different insurance rate options for me to choose for each of my insurance policies. I have worked with Ashley and Mercedes and they are fabulous to work with. Thank you.

De
Review №21

Feeling like I was getting screwed by a former home and auto insurance company and wanting to find a better deal, I decided to try an insurance agent. Smart move . I will never try getting insurance on my own ever again. Going through an insurance agency is the only way to go, and choosing Yates Insurance Agency was an even more brilliant decision. Ashley got me auto and home policies from a very reputable company that not only gave me more coverage, but saved me thousands of dollars a year! Later I had to close up a few loose ends with the new insurance company, and Mercedes was able to work with the insurance company so I did not have to. The customer service at Yates is second to none, and I now know why they have such excellent reviews.

Da
Review №22

I have had homeowners insurance brokered through the Eugene C. Yates Insurance Agency for about 5 years now. They have been friendly, prompt with service, and very helpful any time Ive had questions. For this years renewal, Luz called me to offer to bundle my home and auto insurance, and thats saving me about $500 in the upcoming year. She spent time going over a few different options with me, working out how much each scenario would cost overall. I really appreciated that she took the time to explain all of the different coverage limits to me, and worked to save me money. I would highly recommend both Luz, and the Eugene C. Yates Insurance Agency.

Ry
Review №23

This company has always been super helpful. I typically deal with Luz, who has now helped me with home insurance, 2 cars, and now 2 motorcycles. I would 100% recommend them. I will be keeping my business here, and giving them all of my future business as well!

Gl
Review №24

I have had car insurance with Yates for about 5 years and the staff is always friendly and notifies me of up coming changes or renewals promptly. They always find lowest prices and the staff are always ready to give you their full attention. Mr. Yates seems like a fun guy.

Ti
Review №25

Luz is amazing. In all my years with this company she has always gone the extra mile to notify me of any and all changes with my home and auto policies. She is very knowledgeable and has no problem explaining things to me so that I can better understand my policy.

Ch
Review №26

Stumbled upon Eugene C. Yates Insurance Agency a few years back. Right from the beginning, the level of customer service was far and away better than anything I had experienced prior. When you call, you speak to a live person who cares about you and wants to help with your insurance needs. They hooked us up with a bundled Mercury Auto and Home policy. They continually search for ways to save you money. They call you before your policies renew each year just to check in and make sure youre getting every available discount, and exhausting every available strategy to find a lower premium. Recently, my teenager totaled his vehicle. Both the claims process with Mercury and the service process with Yates proved to be top-notch. Constant communication. Concerned representatives. We were quickly made whole, and despite my teenager being found at-fault for the accident, our rates only changed modestly in comparison with every other company I compared. Thank you, Mercury. And thank you, Yates!

Fa
Review №27

Ive had Eugene Yates insurance for years. Everyone is very professional, and super friendly. I would definitely recommend them to everyone I know!

Be
Review №28

We have been with Eugene C. Yates for over a decade. They have excellent customer services, are fast and responsive by phone and email, and always check in with our policy renewals for our vehicle and homeowner insurance to see if we qualify for better rates or need to make updates to our coverage. We cant recommend this agency enough!

Sh
Review №29

The company has been helping my family with our insurance needs for years and theres a reason: superb customer service! They perform wellness checks to be sure were getting the best rates. Also, their response time to calls and emails is phenomenal! Especially Agent Ashley Gaitero, shes a true gem!

Lu
Review №30

I would recommend Eugene C Yates Insurance Agency in Sacramento to anyone needing someone to oversee their car insurance, homeowners insurance, etc. Ashley is the representiave I talk with and she is professional, personable and always so helpful. It is a pleasure having her help me with any questions, etc. I may have in regards to my insurance with Safeco.

Ma
Review №31

I have been using Eugene C. Yates Insurance Agency for all our familys insurance needs for at least 20 years. Their service is absolutely fantastic! Whenever something comes up, I contact them and they respond so fast and this has been consistent for the whole time weve been using them. Highly recommended!!!

Ch
Review №32

I have purchased my car insurance through Eugene C Yates for several years now, and have been so pleased with the quality of service. Luz and the team have always gone out of their way to answer any questions and are incredibly helpful and considerate. I recommend Eugene C Yates without reservation.

St
Review №33

Ashley and the support staff here are amazing! My parents started with them about 15 years ago and now my family has our auto and home insurance through them. Ashley is always very responsive and answers any questions I have. Luckily weve only had a couple of claims over the years and everything always went smoothly. I will continue to use them and I recommend to anyone looking for great service!

Cr
Review №34

Ive been with Yates Insurance for years. The way they treat their customers cannot get any better. Luz, Maggie, and the rest of the crew go beyond the call of duty to meet their customers needs.

Ch
Review №35

Over 10 years, Ive had a several cars and home insurance with Mercury through Yates. At least once a year ill shop around to check prices. Almost every time they come back the lowest. The few times they are higher, they match the rate. Plus, they check in at least once a year to make sure youre getting the best rate. Very happy with their service.

Tr
Review №36

I have used Yates as an insurance broker for 20+ years and would never purchase insurance another way. Their customer support is outstanding and their insurance advice even better. 3 houses and who knows how many vehicles have all had the Eugene C. Yates touch on them. I cant recommend them highly enough. If you have insurance needs you have Yates needs.

Ca
Review №37

I immediately made the switch to Yates insurance as soon I discovered the cheaper insurance rates (and discounts) compared to the rate I was paying. More importantly, I sincerely appreciated the warm customer service, honest transparency, and prompt support I received along the way by Maggie. I will definitely be renew next year and have considered coupling my home and car insurance together through Yates. Thank you so much!!

As
Review №38

Luz is amazing! Very knowledgeable and great about following up. They have wonderful customer service from the agent to front desk receptionist. I like that the staff tells me how my day is going which provides a personal touch that is lacking in other agencies that Ive worked with in the past. Keep up the great work!

Mr
Review №39

I have been a customer of Eugene C. Yates Insurance for over 15 years. The agents are always so professional, attentive and knowledgeable of my insurance needs. Luz and Mercedes have assisted me with multiple vehicles and multiple policies over the years. They provide competitive rates and excellent customer service. I will always be a loyal customer and I highly recommend them for all of your insurance needs.

Al
Review №40

I have been with Yates Insurance company for a number of years and have never had anything but good experiences with them. The agents I have worked with are all very helpful and always looking for ways to save me money on my policies. They are always pleasant on the phone and happy to answer my questions completely. I have nothing but good things to say and would definitely recommend them to my friends and family!

Ke
Review №41

I have been a client of Yates Insurance Agency for over 10 years. Theres a reason I stay. they, quite simply, have the best customer service around. Luz has helped me more times than I can count over the years. Adding cars, moving addresses, finding additional discounts, etc. I have auto and homeowners through Mercury. Everyone at Yates (especially Luz) is always available when I need to discuss any changes or issues.I could not give a stronger recommendation. They are the best.

Ja
Review №42

I have been with Eugene Yates Insurance my entire driving career. They came highly recommended to me, and I in turn highly recommend them.Luz has been my agent over the years and never disappoints. She is kind, smart, and always takes care of me. Every year, around my auto insurance renewal, she gets in touch to let me know what is happening with my policy and searches for ways to save me money. Whether it be finding me new discounts I am eligible for or inquiring about my annual miles driven to see if I am in the appropriate rating categories.This is the one place where I know they have my best interest at heart and where they care about saving me money! I highly recommend Eugene C Yates Insurance and their world class agents.

Tr
Review №43

I have been using them for about 6 years. Luz is amazing to work with. She is always making sure I have the best deal and is always so friendly and personable. I would recommend this agency to everyone. Never had a bad experience! Thanks Luz!

Al
Review №44

Ive been with Eugene C. Yates insurance for about 6 years now and love having them as my insurance agent. They are always very helpful and courteous. Despite moving away from the area, I have never had any desire to go to another agent. They are great!

na
Review №45

My husband and I have been with Eugene C. Yates Insurance Agency for 10+ years, and have no complaints. Working with the agency has been easy and effortless. Service is prompt, efficient, and professional. Luz has always gone out of her way to help us with our insurance needs. We recommend Eugene C. Yates Insurance agency for all of your insurance needs.

Na
Review №46

Im pretty sure Ive been using Eugene Yates agency ever since I bought my first car at the age of 18, I really dont remember another agency. I know my dad was using them for his car and home insurance and he got me on board so, if thats the case, Ive been with Eugene Yates for 18 years. I dont remember who initially helped me out at first but as of late all I remember is Luz, who has been truly amazing. When I bought my house she helped me get discounted rates on my car insurance and is always letting me know if I qualify for any other discounts. She calls me every year to let me know if anything has changed and always asks about me and how the family is doing. Im very satisfied with my service at Eugene Yates and if you decide to join, ask for Luz :)

Br
Review №47

I started using Eugene Yates agency when I bought my first home at the age of 22. I had no idea what I was doing and Luz made the process so easy. She helped me bundle my car and home policy at a great rate and every year she calls me to let me know if anything is changing (I love that personal touch). Im going on year six with them and am extremely grateful for the service they provide.

Jo
Review №48

I had a great experience. Ashley was very helpful and got me the lowest rate possible even beating my former company by $100+ a year. She was fast and efficient. The whole process took maybe 30 minutes.

An
Review №49

Ive been with Yates Agency for over 15 years now! I appreciate the girls and how helpful and responsive they are. The team takes the time to explain insurance and make sure my family has the most suitable coverage. Keep up the good work Yates!

Se
Review №50

We have been customers here for a little over 4 years and dont want to leave. Luz goes above and beyond to make sure our account is up to date, and always looks for opportunities to save some $ from our premium. I feel confident and safe being insured by Eugene C. Yates Agency!

Cu
Review №51

My family has been a customer of Yates for the past 30 years, maybe longer. For me personally, they have been there since I received my drivers license at age 16, to adding a homeowners policy when closing on my first home at age 26. Unlike many agencies, they dont tend to lock you into something and then forget about you. There has always been constant communication, and when a few $ could be saved I was made aware of it. Everybody in their office has been pleasant to work with and competent. Luz Raquel specifically, is my favorite agent to work with.I highly recommend them/C

C
Review №52

Have all our insurance needs thru Yates for years. Would never change agencies. Staff have always been helpful, professional and respond quickly to my questions. Feel very confident that we are getting the best prices for all our insurance needs....

Be
Review №53

I came to Eugene C. Yates Insurance Agency four years ago and have never looked back. They provide exceptional customer service and go the extra mile to make sure you are getting the best coverage for your money. I especially appreciate the personal connection with the agency and have been assisted by Luz and others with prompt and professional attention when I needed it.

Gl
Review №54

We’ve been with this company for the better part of 10 years! They are the best! They always reply quickly to my emails and take care of things that I wouldn’t have known to ask for! Thanks for all you do!

Ri
Review №55

I was introduced to Eugene Yates insurance company when my mom passed away. She had her insurances through them for many years. I found the company and specifically Mercedes to be very helpful in all matters. I can highly recommend them.

Jo
Review №56

Very satisfied.

Ed
Review №57

I switched to Yates for my auto policy years ago because of their convenient central location (no more special trips out of the way just to take care of paperwork). Since then, I added my home policy, and Ive had nothing but positive experiences; the rates are great and the customer service is second to none.

Jo
Review №58

This is BEST AGENCY EVER!! They have been my agents for many decades and always personally make sure I am getting the best deal - both coverage & price wise. So, As long as I can drive and own a home, they have my business plus I highly recomend them to others. In todays fast track and automated world, this local & dedicated family owned business truly is a breath of fresh air.

Bi
Review №59

I have been a client of Yates Insurance Agency for over 20 years. in all of those years I have been served well by their professionalism, courtesy and competitive rates. Without reservation or hesitation I can recommend the insurance services they offer and provide.

an
Review №60

I have been with the Yates insurance company over 10+, and they have always been there for me. They always go above and beyond looking for ways to save me money. This day in age, we cant afford to pass that up! Everytime I come to the office, I always feel welcome.Luz has been a great agent to me, especially when I had a claim with Mercury Insurance. Yates and Mercury took great care of me. The claims process was hassle free. This is the type of service everyone deserves.Please dont pass up the opportunity to receive great service, as the Yates Staff knows how to get it done!Thank you Luz and Mike for always taking care of me! I have always recommended my friends, family and coworkers to them and no one was ever disappointed!

Li
Review №61

One of the best insurance agents/company ever! Luz, Ashley & Maggie provide amazing customer service. I’ve had my renters & auto insurance with them for over 6 years and I’ve never been disappointed.

Ma
Review №62

They are the best! They are professional and friendly, courteous and responsive, and not to mention all the employees are very helpful. In my past experiences, LuzRaquel has been the most attentive to helping me get the best deal on insurance. She has the best customer service and has helped me for years now. I can count on Eugene Yates Insurance to have the perfect insurance for my needs. I definitely recommend this broker to anyone! Check them out and you will stick with them for years!

Fe
Review №63

They are awesome! Staff is super friendly, and my agent that I work with is great. I never have trouble getting a hold of her. She responds to emails, text, and returns phone calls as soon as possible! Where as previous agencies I’ve worked with I could never get a hold of and would be playing phone tag for weeks. I been with them for a few years now.

Ch
Review №64

Best Insurance Agency in California! Literally the friendliest service around. Ashley has been incredibly helpful and is always quick to respond to whatever we may need. We are lifetime customers for sure!

Co
Review №65

So AWESOME! Love Eugene Yates! Been customers for years! We have both auto and home owner insurance with them! Luz is so wonderful and everyone is so easy to talk with and get ahold of! Thank you for always being there for us!

Mi
Review №66

Eugene Insurance Agency is fantastic! They are so helpful and provide amazing customer service. They arent interested in getting the most out of their customers rather than providing the most for their customers. This family based agency knows how to take care of their clients. I have been with them for years and seriously cannot recommend them enough. LuzRaquel has to be one of the most courteous and welcoming employee. Eugene Insurance Agency is the choice to pick!!

Jo
Review №67

Ive been a customer at Yates Insurance for so long I cant remember. Maybe 30 or more years. Customer service is exemplary. Im a customer for life. Whenever the opportunity presents, I tell folks they have GOT to call Yates. Luz is my fave!

Ar
Review №68

I have been with the Yates office, since 1998 and have received nothing but the best service. Mike has always been very attentive to helping me save money and get the best for my dollar.Mike not only handles my personal insurance, but also my commercial business liabilities. His office handles a wide variety of insurance needs. I highly recommend him and his lovely staff.

Mi
Review №69

I absolutely recommend this insurance agency. I have been with them for years and know they are committed. The staff is incredibly friendly and the owner Mike Yates makes it a point to get to know the clients as well.The employees are courteous and attentive. I have called LuzRaquel various times to ask questions and she is always responsive and helpful. I appreciate the environment Eugene C. Yates Insurance Agency provides!

Mi
Review №70

Very easy going and helpful with all your needs, I recommend!

An
Review №71

Thank you Ashley for helping us. You were great. It was a pleasure working with you. I will recommend your agency in the future.

A
Review №72

Awesome team, and quick service! Their team is well versed in all areas of insurance.They helped me out with my car insurance and made it a breeze and I saved a lot of money using their guidence! I would recommend to anyone to consider them for all of their insurance needs!

Ma
Review №73

Ashley Gaitero is my new auto insurance agent at Eugene C. Yates. She was able to provide exactly what I wanted in a policy; of course, she saved me quite a bit of cash without sacrificing coverage. Need an agent? Call Ashley!Mark R. Fernandez, Sacramento

Ho
Review №74

Eugene C. Yates always goes above and beyond to meet my insurance needs. I always get a chance to speak to someone without being put on hold. All the customer service representatives answer my questions and make sure that I always get the lowest rates at the time of my policy renewal. Eugene C. Yates in the MVP of insurance services in my book. All my vehicles and home are under their care.

Ti
Review №75

They have great customer service! They give the best offers and prices. I am very satisfied with this insurance company. LuzRaquel is a very helpful and nice employee. I am not afraid to ask any questions.

We
Review №76

I receive the highest level of customer service from Ashley and the staff of this insurance agency. The only regret I have, is that I didnt find them sooner. Keep up the great work!

Em
Review №77

I’m new to the world of car insurance, and LuzRaquel at Yates made it a breeze! She was incredibly informative and extremely friendly. I appreciated all her thoughtful advice and input in purchasing the appropriate plan. Definitely recommend for any local Sacramento people seeking auto!

Da
Review №78

These folks are great! Really customer-focused and interested in providing you with what you need--not just selling you a policy. Its family owned, and they like to take care of locals. I recently chatted with one of their agents, Ashley, and Ive never had a better experience from an insurance customer representative. The fact they have real people in offices in the Sacramento area is great, too. When I make my final decision on insurance, Im going to go to the office just so I can meet them.Thanks!(Oh, I originally goofed and put this on the Watt St Office. My bad.)

Ma
Review №79

We have been with our agent for many years and many cars. They are so knowledgeable and quick to respond to any question. From sending info to school for field trips to helping us through an accident and total loss Yates has been with us all the way!

Do
Review №80

Great customer service, thanks Luz for helping me out with my policy. Very helpful and resolved my issue. Will definitely recommend this agency to friends.

An
Review №81

The best at what they do. I insure my vehicles, home and travel trailer for the lowest rates and get the best service always!

Ro
Review №82

If you are looking for a great deal on insurance, Eugene Yates Insurance is the way to go. They have great customer service (always responsive, approachable, and professional). The company is family oriented and the owner Mike Yates is a funny guy! The environment is friendly with them.I have been with them for years and I would not choose any other company.I suggest checking them out! Speak to the agent LuzRaquel! She has quite the charming personality!

As
Review №83

I have been insured for both home and auto since 2004. The agents are very knowledgeable and are always willing to go the extra mile to help me with any questions or changes I may have. During an auto claim the agency helped walk me through the process as well as contact the adjuster to help me understand the repairs/payments. I refer friends and family there all the time and would recommend them to anyone.

Mo
Review №84

I loved the customer service that I received from Eugene C. Yates! They made me feel like an individual, not like just another policy number. I got the quality insurance that they promised and Juana explained everything to me in a way that I can understand it. If youre looking for insurance, this is the place to go, and ask for Juana Camargo!

Ro
Review №85

I have been a client for about 30 years their customer service is outstanding. Luz and Mike are always looking for the best price and value for myself and my family.

Sa
Review №86

I have been with them for over a decade. Always professional, helpful, and working on behalf of the customer. Great people!

El
Review №87

I have been with Euegene C. Yates for a long time and everyone is always so friendly and super helpful. Luz always goes out of her way and takes the time to explain even the smallest of details so everything is clear.

Je
Review №88

Luz is amazing!!! She is great to help lower our premium costs and always works to find us the best deal while making sure we are covered with the needed insurance.

Ro
Review №89

If youre shopping for new insurance, Yates is the way to go, I highly recommend them! Anytime I have called, theyre always there to answer any questions I may have. Juana Camargo has been extremely attentive, professional, and absolutely a pleasure to have handling my policy. So if youre looking for new insurance, make sure you call Yates and ask for Juana for an excellent customer service experience!

Ma
Review №90

Been w/ these guys for 20+ years and their service is ALWAYS spot on.Ashley, Luz, and their team are the best service providers you will ever experience.

Br
Review №91

Everytime I reach out to Ashley she responds within a few hours or less. I truly appreciate her/their great customer service and speedy responses!

An
Review №92

Great people, awesome service, it always seems like they are trying to give me the best deal and savings! Very very happy

Cl
Review №93

I have been a client of Eugene C. Yates Insurance Agency over 20 years. Staff has always been very professional and helpful...YES!... I would recommend them.

D
Review №94

Extremely helpful, always looking for the best plan to help save you money. I have been with them for over 15 years!

Ch
Review №95

Ive been with Yates insurance for many years and have referred friends and relatives. They are professional, helpful, quick to respond and I always feel that they are looking out for my best interests as a customer.

Sa
Review №96

Staff was helpful and answered all my questions on renewing my car insurance rates.

He
Review №97

You wont find a better Broker in town to get you a great deal ! Ive been with Yates for 9 years & counting . The staff is fantastic helpful & very profesional .Ashley Gaitero is always willing to go the next step in giving excellent customer service . You wont be disappointed. You need home , boat , car or motorcycle coverage ? You found the best spot ! 5 stars !

Br
Review №98

I am so happy with my insurance company! when you think insurance you think of people trying to sell you a policy you dont need and spending too much money..My agent Juana Camargo help me put my policy together and Ive been happy for 2 years..I highly recommend this company :)

AR
Review №99

This insurance company is 5 star company the service was is and treat me like family there truly 1 of the best insurance agencies in the world

Ka
Review №100

Great at explaining all the questions I had, and were definitely helpful. LuzRaquel excelled at customer service, and I would recommend my friends and family to rely on Eugenen Yates.

Information
76 Photos
100 Comments
5 Rating
  • Address:2021 P St, Sacramento, CA 95811, United States
  • Site:https://eugenecyates.com/
  • Phone:+1 916-313-6100
Categories
  • Auto insurance agency
  • Insurance agency
  • Health insurance agency
  • Home insurance agency
  • Insurance broker
  • Insurance company
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:Closed
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
Service options
  • On-site services:Yes
  • Online appointments:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Highlights
  • Veteran-led:Yes
  • Women-led:Yes
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