The service technicians are knowledgeable, friendly, and helpful. Since using their service I almost never see bugs inside my home, and Im assuming the ones I see have more to do with it kids leaving the door open. We also no longer have a problem with mice and we used to see two or three a season.

Paul, our technician, is always very friendly to our family, does a thorough job, explains everything he does in detail to us before he goes, and is very respectful of our property!

Worked with Caitlin Goodwin as my customer service rep a few times. I think it was great she remembered me. She’s very friendly, personable, and provided quality customer service. I learned that she’s been in the field 8+ years and she enjoys working with people. She listened to my concerns, offered services when necessary and executed my appointments with the tech accurately and on time. I hope to work with her again. Also shout out to technician, Rachel who is also on her team. I enjoy talking to her when she comes to service my home. Terminix thanks for hiring two great people!

Great visit from Terminix. Photos with advice on making my house more bug proof. Really helpful.

Bill, our service technician, is very thorough & pays great attention to detail. Also, he stays in communication with us regarding upcoming & day of appointments. The products he uses offer good protection & coverage. We have used Terminix at our home for 20 years.

Great on time service. Always ready to help. Does a great job.

Scheduling nightmare. Tech Whorley is an outstanding professional once she has your job. Having Tech Whorley on the regular does not happen.

Freddie George is the best at Terminix. Great guy, service, and prompt communication!

Our service technician, Johnathan Edwards, has been providing excellent service.

The service representative was very polite and professional. He was detail oriented and showed up on time.

The person arrived on time and did a thorough inspection. Found my hornets nest and removed it. Then sent pictures of what was done.

Im started using terminixs services in January this year to tackle a big ant infestation in my home and I had someone come treat my home twice thus far and although it does seem like less ants are coming into my home than before, I dont know if thats due to the weather, the treatment, or both. Im still seeing some ants appearing in my home on a daily basis, along with a few wing ants every now and then. But Im willing to see how the treatment affects the ants on a longer term. So far just 3 stars as Im still evaluating the impact, but the Terminix people were very helpful and a pleasure to work with.

Quality service. Would recommend.

Our technician was on time, courteous and knowledgeable. He kept us informed while he was conducting the service and provided photos of his findings. I would enjoy having him service the house in the future

Always communicate well and care for us deeply. Would recommend Terminix to everyone!

A general pest control service was scheduled for 1-5 PM. When nobody came by 5 pm, I called them repeatedly for hours. Every time I called, they assured me someone would be on their way soon. By 9 pm, nobody had shown up. The service reps then changed their story and said I had nothing scheduled for that day and asked me to reschedule for 2 weeks later. Completely unacceptable, terrible service.

It was my regular quarterly service visit to maintain protection. My regular technician was off that day, and I was sent a substitute technician to perform my services. She was very professional and informed me about all the services performed.

Very knowledgeable, prompt and friendly. Stated to give him a call if wasps return and he will come back. This is his area.

They call to let you know dat and time they will arrive and email a detailed description with photos of areas they service and problem areas

Paul was a very good representative. Knowledgable and professional. I believe he was very honest with me. He told me why I had mice and what needed to be done to get rid of them. It worked. After we removed the insulation they apparently love to live and breed in, my mouse issues were gone. Thank you Paul and thank you Terminix. And Terminix is priced very reasonably and worth every single cent! I would recommend to anyone.

Vernon Jordan always does a great job. We appreciate the reliable service from the same person. Vernon is courteous and professional.

Been with them for 12 years and they continue to provide excellent service .

My technician Ramil Kolia was excellent. I appreciated his professionalism and he really explained the services very well.

My absolutely favorite person is Kim Worley, who is personable, thorough, and very informative about her services. My experience with Terminix is excellent after the change in management these last few years.

Unfortunately we trusted them when they said we had a pest. It turns out that pest doesn’t live in the northern states, so they mislead us and overcharged us thousands of dollars with no real help. The techs recanted and said the initial information we were given was false. We were also disappointed in their techs, because they’d show up without any prior knowledge of our situation. They were without a manager and we were ignored for about 2 1/2 months. They promised to bring in a specialist, but that never happened either. After the new manager contacted us he said he’d call back the next day to schedule a tech. He didn’t call for two weeks. They dropped the ball multiple times and we’ve lost confidence in their company. Now they refuse to refund any money even though they mislead us from the start. I wouldn’t recommend using them for any service. The problems run deep at this company.

My technician is always thorough and professional. I really like the care he takes when checking out my house.

Outstanding service and follow through.

My technician is professional, friendly, knowledgeable, communicates well, is punctual and answers all my concerns and questions.

Outstanding techs whom do outstanding work. A++++++

UPDATING MY REVIEW: Terminix North ChicagoI have a contract for annual prevention and quarterly treatment. I have been trying to get an appointment since July. It started out good and all of a sudden crickets. Poor customer service. Hard to get someone on the phone. Missed appointments with no follow-up on their end.The upfront cost was a bit expensive; If I had I been comfortable waiting, I wouldve shopped around. I was happy with my technician, he was patient, answered my questions, told me what he was doing as he was doing it and gave me direction and feedback on how to prevent the problem on my own in addition to the services that theyll be doing each quarter.

So timely and responsive, knowledgeable and positive. We first signed up with a ‘door knocking’ small outfit type of exterminator. When they said they had no availability for the foreseeable future to get wasps out of our daughters room, we fired them (had to pay $150 to get out of their dumb contact)- and hired Terminex. They were out next day. Kim is amazing. Terminated the wasps and ants. Customer for life.

The pro who did the work was friendly, informative, and thorough in her work. The problems that I have had regarding pests have all been resolved. Great job!

Great customer service, outstanding communication and the quarterly service has prevented insects from finding their way into our house.

Mr. DIA was fantastic. I give him 10 out of 5 stars!

Very pleased with service and results.

I appreciate the thoroughness of my service technician Kim and feel confident that she is looking at all areas of potential need of treatment.

There were responsive and the tech who came out was informative and put n extra effort to get the job done for us.

Had an issue which was promptly addressed. Service is excellent. Technician polite, very informative and confident their products and service would stop the issue we were having to deal with. Phone staff very obliging and helpful . Available 24 hours

WARNING: Be very careful before using this provider for exclusion services. They took a $2,600 deposit for a three year exclusion contract. They mis-diagnosed the problem as mice. Their exclusion Team was not competent. I had to fire them after one week of service for failing to address my problem. They retained my entire deposit and would not return it, despite promising 100% satisfaction.I hired a small business provider of exclusion services. That provider diagnosed the problem as squirrels OVER THE PHONE. This provider found where the squirrels entered my home after being on my property for less than 5 minutes. They trapped 4 squirrels in less than one week.Terminix has now cancelled my service and refuses to return any of my money. Trust me on this one - DO NOT HIRE THEM. You will save yourself a lot of aggravation by hiring someone else.

Always professional and does a great job

Technician communicates and explains well, always on time.

Technician was extremely efficient, communicated well, and most of all treatment worked! I would recommend Technician George Freddie. Great technician!

Terminix is an outstanding company. Bill, my technician, is outstanding. Very attentive. Explains exactly what he will be doing. Great communicator!

I called over a week ago to schedule an appointment in regards to some ants. My appointment window was supposed to be between 8-10am this morning, and when I called at 9:55 asking them where they were, the woman on the phone casually informed me that my appointment had been changed. After reading Google reviews while I was on hold, I discovered that apparently changing peoples’ appointments without their permission is a common occurrence for this company. I had purchased a 3 month contract, and when I asked for them to cancel that contract, I had to wait on hold for almost an hour and be transferred to 4 different people to do so. NEVER call Terminix! 

I did not have the opportunity because of timeframe to verify value compared to other companies, I feel they did a great job and I would recommend them in the future.

Always prompt, professional and incredibly friendly. I trust the service they provide. Love the detail the serviceman provides at the end of what they’ve done and identified. Appreciate the thorough approach!

Great knowledge and they back up their service with materials and labor guarantee.

Overall our experience with them was great. Our technician Bill whom came out was very friendly. He had the answers to all of our concerns we had. He went through the process of what he will be doing and what shall come into the future with their services. Definitely reccomend them!

Great service and technician. I couldntbe happier. Always receive supperb service and courtesy. I never have a problem in my house. My house is pest free. Thanks to Bill, my technician, who is the best.

Wonderful trustworthy individuals entering our home. Never feel the need to follow them around the house while they work. We probably have been with this company for over fifteen years now

Very sad how a professional looking company can be so deceiving. You do not honor the 100% satisfaction guarantee , just overpromise and underdeliver. Dont call this Rolling Meadows facility because the calls get redirected and take you on a long journey. oh but theyll show up to sell you their service ASAP. Dont expect half of what they tell you. Check out all the reviews on yelp before considering this company (it will be worth the extra time researching them). Im still fighting to reach someone to get my money back after a month of complaining … no one has reached out. All they care about is money.

Jim called me before the appointment to ensure I was aware he was coming, then took my call and was very responsive and thorough with some additional questions I had, and finally, I really appreciated his professionalism and courteous manner in the way he went about working around our home. I would highly recommend him and Terminix.

Great service. Not one moving spider or ant after their visit! And after a month, none seen!Very thorough and efficient professionals. Also a great online scheduling service for busy professionals.

My tech Mike Barnes is the best. First time in 20 years all 7 of our bait traps were not touched by a single mouse! Fantastic! Thanks Mike.

Ramil Kalia was just terrific. He was thorough and explained everything. As a result of him showing me pictures and explaining them of our two attic spaces, the lack of insulation and evidence of mice, we agreed to have Terminix give us an estimate. Jim Simpson came out and did a very good job of explaining what would be done and the cost. As a result we have agreed to have the work done.

Our Terminix professional, Matthew Long, was not only professional he explained what was being used during the service and why. Matthew is a wonderful asset to the Terminix Team, we hope he becomes our permanent service professional. Thank you. Joan P. Bokina

They have been responsive and professional

Jonathan came out the same day I called for service to deal with a moth infestation in our garage. He placed a trap which is working great.

I have pest control and exclusion maintenance contracts with Terminix. I am very satisfied with the service that is afforded. Ramil, in particular, has been very helpful regarding making appointments that accommodate my crazy schedule! Any time I have a problem, Terminix is out to inspect and remedy the problem. I am very happy with this service.

Our tech, Jackie Wilson, is a gem. We look forward to his visits as he is so friendly, professional, efficient, and timely. Jackie is one of the happiest people I have ever met. He is always in a good mood and being around him makes you happy. His laugh is infectious and he is a joy to be around. It is a pleasure to have him in our home and we love seeing him for our quarterly visits.

Very easy to set up an appointment. Pricing is competitive and I like how it is set up for quarterly service with extra service by request. Were very friendly and knowledgeable.

Very dependable. If I ever have a problem they come right out. There is never an additional charge. I dont have the bug problems that I hear my neighbors talking about. They always let me know when they are coming. They try very hard to accommodate my schedule. The associates are always super nice and friendly and a pleasure to work with.

Technicians are always friendly and always take time to thoroughly inspect the house and share any findings. We definitely trust our home to Terminix!

John our tech is the best, you are very fortunate to have him. Very professional, good communications, just a good man.

It is always a good experience to see my tech person. Jonathon Edwards is a wonderful representative for your company. He is always friendly, cheerful, polite and most professional. I enjoy visiting with him during his visits.

Jason is very courteous and takes the time to explain what he is doing. He is very friendly, knowledgeable and efficient. This is my second application but after the first application, I only found dead flying ants which was my main concern. I am very sensitive to airborne chemicals but the chemicals used inside my home do not affect my asthma or allergies.

The price is just so affordable for what Terminix offers. Plus, it guarantees the service 100%So far, we are satisfied with the first service. Cant wait to be bug free at home!!!! No more spiders and spiderwebs

I received the text that my tech was on his way and I was not home yet but my mother was. I was concerned they wouldnt understand each other because the language barrier but was happy to get home to my mom and him talking! So happy they have bilingual people. At the end of the service the tech was great at explaining when the next service was, what was going on and what his products helped to do. Would recommend!

Jeff is knowledgeable and professional. He worked hard to expedite service in short notice. Thank you!

My technician was professional, and I was very satisfied with the he handled my project.

Andrew was very in tune to everything I needed done. He notified me when he was on his way, listened to everything I said and was extremely efficient in not only treating the exterior & interior of my home, but, removing the source of the carpenter ants(2 colonies in a logs outside my home)! I will recommend Terminix & Andrew to everyone

Regular service from Terminix has helped minimize to a great extent bugs and pests around our house. We know we can call Terminix for any unwanted activity by pests. Freddie M. George who regularly services our house is very courteous and responds to our calls and takes care of problems.

Paul, our customer service tech, is not only very knowledgeable but also extremely helpful and friendly. One of the best customer service people Ive ever met

There was no place.

The 5 star reviews have to be bought. Go to Yelp and see all of the 1 star reviews there.STAY FAR AWAY FROM THIS COMPANY!They completely scammed my 80+ year old parents in Libertyville. Came out one time to spray for ants. The service did not work. Terminix was supposed to come back two weeks later to check on the service. A date/time was set up and they did not show up. My mother called 6-7 times after that to get someone out. She kept reaching the answering service but no one ever called her back. My parents paid extra for an annual service but cant use it because no one answers the phone. Not that they would want to use it after the ineffective treatment and unresponsive service theyve received to date.

The technician always calls just before he/she arrives, then asks if there is any particular problem that needs to be addressed before application. They do a very thorough job and always thank me before leaving. We have not had any problems with pests since starting the service several years ago.

Terminix always provide excellent service. Specially servicing associate JOSHUA KASTEN is truly excellent person. Always update me his time of arrival and he explain me whats going on. He never find short cut like some other company associates. He do provide excellent service and every time he come to treat my home. He spent and allow enough time so he can provide best possible Job. Truly excellent service. Try their service and see it your self. You will be glad that you tryouts.

Our tech is fantastic!

Bob the wildlife specialist is amazing. Very knowledgeable and a great help when you ask questions. We have utmost respect for his opinion.

Technician is great. Company needs to restore mouse prevention to earn the fifth star.

I welcome this opportunity to say Thanks to my service technician, Mike. He is always wearing a smile, is friendly, and does an outstanding job. I have had a big problem with ants and have had to have extra service, but Mike just comes and does his job and no more ants! I hope I always have Mike as my service man. He is on time and respects not only me and my family, but my home as well.

Ive had a great experience this year. My bee problem has been solved and my technician is great! She provides me with updates every time she comes out and she is so detailed!

Matt was specific about arrival and arrived promptly. Extra attention was given to problem areas. Identified vulnerable openings.

Our Technician sprays the outside of our house for everything

Good to always have someone preventatively treating for pests and then still available for special problems. Great scheduling and follow-up. I love my tech: intelligent, friendly, thorough, responsive.

Our technician, Johnathan Edwards, does an excellent job. He is the main reason that we stay with Terminix. He know our house, he knows our pests. He is always pleasant and explains what he is doing. Our house is, for all intensive purposes, pest free. It is important that you get a technician that you can trust and that you have confidence in because the technician knows your house, knows your attendance patterns, etc.

Very kind and great company. Customer service and communication were great with the technician.

They send a bill for something that never did. Their serviceman never showed up and end of the day the send bill to my email address!!!!!!

Jason Lebron is great, he has been helping us with our ant problem since we moved in and didnt know we were going to have an issue with pests. He is always happy to help and answer all of our questions. I would recommend Terminix to any new homeowner.

The technician was very courteous and clearly explained the summary of the treatment and his recommendations.

My spouse set an appt for 5/20 for Terminix with a Mitchell to have a tech come out and do a VA bug inspection, the tech never showed. Called last night to find out why and was constantly placed on hold. Called today and spoke with an April and was told that they were coming tonight 5/21 between 5-7 pm. Tech no show, spoke with a LaTisha? and Adam who told us the manager who is named Wesley was trying to find the tech who is Daniel and why he has no showed, and that the manager Wesley would call. Its now 7:50 pm, no tech, no call from the manager. I guess this is what they call good customer service. Its odd that the mortgage lender recommended them, I wont..ever.

The technician Johnny who serves us is the best. Have had him at least 4 years and he is always professional, punctual, friendly. He really should be recognized for his level of service.

They rescued me from a huge problem with wasps on my deck. I was not with them for regular service, yet they fit me in and the technician explained to me the issue with immediate treatment. I chose to wait until the next week, and the tech came out and treated the area and not a wasp in sight. I cancelled my other pest control service and will be with Terminix from now on!!

If you want it done right Terminix is the way to go.

Im sure they probably get the job done, but from a mortgage lenders perspective that relys on termite reports Terminix is my absolute last resort. Customer service is horrible from my encounter, you cant contact the office directly that did the work, all calls are routed to a central call center. Heaven forbid you need a report right away. Ive spent days trying to satisfy a termite condition. I will make sure and NOT recommend Terminix unless its the only option. Been on hold while I wrote this survey. Horrible

The customer service at Terminix exceeded my expectations. I expected someone to come to my house, spray all over, lay down mice traps and that would be that. Wrong! The gentleman explained what he was doing every step of the way, being mindful of my two toy poodles, and spent as much time outside of the house and in my crawl space under the house as he did inside the house. Excellent job! I have a contract with Terminix to help me keep these little uninvited guests out of my house for good by treating quarterly.....and if I see any droppings anywhere, all I have to do is call them to report the problem and they will come back out to my house free of charge. Now thats a company well deserved of its excellent reputation!

The technician that came to my house was very friendly and extremely knowledgeable. He explained what he was doing at each step and even told me about other services that Terminex offers that may be helpful for my home.

Robert Graff has been helpful, thorough, and customer friendly on every occasion he has come to my home. I appreciate your service. Thank you.Aleisha Gardner

Terminix has always been timely and thorough.

Terminix never fails when it comes to pest control