I sent in my apple watch two weeks ago. I was promised that I would have it back within 5-7 business days. I never heard back from anyone until I finally called back two weeks after I dropped it off only to find out that Apple had sent it back unrepaired because find my device wasnt turned off. They are now saying that it will be another 5-7 business days before I receive anything back. They claim that they turned off find my device and somehow it turned back on all on its own (which I think is complete BS). They have terrible customer service and dont do anything to help. Do yourself a favor and take your broken apple devices somewhere else because this place is a nightmare to deal with.

Really nice guys who didnt make me feel stupid! Also they carry some nice iphone accessories. Cant wait to go see whats in their next order!

Horrible customer service and horrible at communicating updates.

Waiting to buy an in-hand item while the sales people go through the process of checking in computers for repair is frustrating and has happened upon each visit. The last time I just walked out.They also won’t do appointments for repairs. So a 2hr repair means being without your phone or computer for “5-7 days”. “No exceptions” they said. Their competitor across the road does repair appointments and has more than one person at the front to keep the line moving.I really wanted to like MegaByte.

Northwest Arkansas does not have an Apple Store but I would much rather have these guys. Go see Adam, he was incredibly helpful and made it such an easy experience. I had malfunctioning EarPods and they were able to have them replaced under warranty. It took 5 minutes out of my day and I was impressed by their level of customer service. Thanks Adam!

Great place for apple products!

Poor communicationI have a tentative 2 star due to a poor experience to this point. I left a laptop last week and was told I would quickly receive a call with initial diagnosis and cost estimate. I had to call multiple times before I had the initial diagnosis and was told the plan was to move some content to an external drive and the charge is $199.00. Good news as now I know what to budget and we at least have a path forward. I waited two days an called again and was told the technician has the machine open and was copying the data, I expected resolution on Friday 31 July. When I rang today i was asked if I had an external drive, and was told they were out of stock at Megabyte and they had been expecting them this week but the shipment had not arrived. I asked if I brought a drive, could that work and was told yes it would. I immediately left and purchased a 4 TB drive and left at the store. Had I known I needed to provide my own drive I would have provided one immediately. When at the site to leave the drive I asked if the $199 was labor or did that include the external drive. I then learned that was just the labor. Two huge gaps of communication there. I can’t imagine the management accepts this lack of transparency with customers.I am not happy!!!My laptop is ready today, finally. I still can’t give more stars

Great service and huge Mac selection. They support networks and all your companies needs. Visit them and learn more.

The staff here is always very friendly and ready to help. I’ve had a good experience each time I’ve been there.

Very helpful and courteous. They will answer ALL your questions.

I have been to this place a few times and have never been disappointed. I was there yesterday and had been having issues updating my phone for about three days. Levi was very helpful and patient with me and I left there happy because my phone was properly updated. Great service and outstanding customer service. Thank you Levi!

My iPhone battery needed to be replaced and they took care of it in less than two hours at a fair price. I highly recommend going to them if you need your iPhone battery replaced.

MegaByte worked on my laptop during a stressful finals week and they were able to repair and restore my laptop quickly and effectively all under warranty. I have had no issues with the laptop since taking it to the Rogers MegaByte and in fact, I received the laptop in a better condition than I gave it to them. Many thanks!

These guys were amazing. Every single person was helpful, and they fixed what Best Buy couldn’t even diagnose, and Apple support sent me to Best Buy. They were all very nice and fixed everything very quickly. I highly recommend them!!

What a fantastic place! I hope they continue to stay open for years because they are the only place I like to take my products too. Apple is so ridiculously expensive, at least this place isnt as costly. Last time I was there, they helped me out and THEN some. Thanks!

Horrible customer service

Employees were VERY helpful! Would highly recommend!

Im an avid Apple user and Megabyte fixed the Retina display on my 2020 MacBook Air. Special shoutout to Brandon who provided excellent customer service to me when I wasnt being very nice. With COVID-19 going on and just life in general, deliveries and such are delayed and I 100% overreacted and it was NOT Megabytes fault at all. I have since apologized profusely and from now on I will always take my Apple products to them for repairs. My baby is fixed and my roommates cats teeth arent going ANYWHERE near it again. Thank yall so much for the excellent job.

I had a 10 day old iPhone XS that wouldn’t turn on. I was told by ATT to go to Megabyte’s or the Mac store at Pinnacle. I initially went to the Mac store, but they got so busy that I left and went back to talk to ATT. After talking to ATT, I went to Megabyte’s. They ran a diagnostic on my phone and sent it to Apple for repair. The guys were really nice and kept me well informed. They immediately addressed everyone that came in the door. They were very patient with my questions (I’m not much of a tech guru). I will use them in the future.

Just wanted to share the following, I called because I purchased a new Macbook Pro this year and wanted to erase and restore my old one to give it away. The associate who answered the phone was name Katie, I had to ask for her name twice which was off putting enough. Katie let me know they could do the work for $99. I called Simply Mac, just down the street and they do the same work for $69. I called Katie back and asked if they wanted to match or beat that price. She simply stated no, we have done $99 for quite a while so you can go ahead and go over there.Good Luck keeping the doors open with type of mentality about earning business...

I highly recommend Megabyte!! The customer service exceeded my expectations. I want to thank the sales and Ethan for helping me, you guys have earn my trust and will be a returning customer.

Great place to get your Apple fix! Tons of Macs and iPad choices! Plus they do PC as well! Knowledgeable staff and amazing service! Personal or business it it the best computer store and for service.

I had a great experience with Megabyte! They took care of sending my broken iPhone to apple, and gave me a one of their phones to use until mine came back. They were really nice and easy to work with. I would highly recommend them.

So so helpful. Great customer service. My laptop was fixed in about an hour. So thankful!!!!!

I didnt know anything about this place and best buy actually suggest I go to them for help with getting my battery replaced in my iPhone. Really nice people and since they only work on apple products, they know what are doing.

The staff was helpful with my Mac issue. Very straightforward when I asked about pricing and a timeline for getting the machine repaired. They also helped in looking for a new (new to me, but refurbished) unit. No sales pitch or anything, just answers.

The customer oriented reception was off the charts. Super welcoming and intently interested in understanding the issue you face with an Apple product so they can provide an accurate economically efficient solution. Extremely pleased with my first encounter. Will leave another comment once they have completed the repair of my MacBook Pro. Thanks MegaByte for a great first impression

Absolutely the best customer service! Adam Haskins you were great, thank you for making our day!

Went in to get a display for my Mac swapped out under a replacement program through Apple. After a couple of small hiccups, the team at Megabyte got it done! On top of that, they took it upon themselves to change out some additional parts that needed to be replaced under other replacment programs through Apple. I appreciate them getting it all taken care of on one trip and keeping it simple for me.

When every other repair store in the area told me that they couldn’t fix my mac this place fixed it only for $50. Great service and great people. Will come back to this repair store only from now.

Matthew was the best! Great service, very empathetic for me while I was freaking out over my phone being broken. I have referred several people here since then. Will definitely come back if I ever need service/repair.

Great knowledge and customer service and not over selling what I need.

Great customer service. Knowledgeable workers. Nice store. Fair prices.

My 13 MBP Retina display cracked. I took it to them on a Thursday around noon. They said they would overnight a new screen from Apple, and it would take about a week, so next Thursday at the latest. They called me the NEXT day, on Friday afternoon, telling me the screen repair was finished!! I wish I could give 6 stars to these polite, competent people!! Amazing service company! Do not use a certain (very incompetent) competitor across the interstate in the mall.

Megabyte fixed my computer for about $100! They were very professional and did everything they could to save my computer without replacing the hard drive (which would have cost more)- and guess what?? It works great now!The other place I went said the hard drive crashed and told me it was worth maybe $60 to sell to them! Crazy.Thanks, Megabyte, for fixing it!

I figured this place would be super sketchy like the other cell phone repair stores in the area. But to my surprise, it was the opposite! Very neat and clean. The people that work there were extremely knowledgeable and kind. My phone was not repairable, so they had to send it off to get a replacement. To my surprise, they offered me a loaner phone for no charge. My new phone came in earlier than expected and was covered under apple care. Thanks for making an annoying situation MUCH easier.

Very friendly. Turned around service very quickly.

Excellent Customer Service and Very Knowledgeable Technical Support

Megabyte is great! Customer service is excellent and the repair turnaround time is incredible! My MacBook pro screen cracked and I was planning on paying up to 600 bucks for the repair, but Megabyte asked all the right questions and found out it was still under warranty! I wont use anyone else for my Apple needs! Period!

They charged me $350.07 for getting a SSD and a 1 TB hard drive put in and Best Buy will do everything for under $200 wish I checked with them first... And now I’m being charged a $53.00 part’s and labor fee to disassemble the computer? I was never called or informed on the price but I figured it would be cheaper then known places like Best Buy clearly was wrong and they also tried saying the that the 1 TB hard drive costed $179.00 like what the hell?Update: I confront the builder why there saying a 1 TB retails for $179.00 and he stuttered his words and finally said that’s how much it retails here... DONT GO TO THIS PLACE FOR ANY COMPUTER RELATED ISSUES...- the only reason this pisses me off so much is that they forced me to pay $53.00 for the parts and labor.

They know their business and how to please customers. No one takes better care of you than they do.

I have been using Megabyte for at least 5-6 years. They have fixed computers and helped me with my network at work. I have always had a good experience with them. I have gotten to know some of the sales staff (Michael and Wes) who are great to work with.

Very professional service and accurate diagnostics and solutions.

Absolutely the best experience I could ask for! Had my MacBook fixed in 20 minutes and didnt charge anything but for the part since the last place I took my Mac too didnt fix anything. Great experience, and even greater staff!

The store is really clean. The people working at the desk and the people working in the back were very friendly, knowledgeable and helpful. What more could you ask for?

Great service. Anything apple you could want all in one convenient location.

Amazing staff. Very helpful with my new purchase.

Very nice computer store. Very knowledgeable about Apple products. They also have a great supply of phones, computers, computers, cases and accessories.

When it comes to iphone service. Megabytes is on point. They may have slightly slower turn around, but this is because they are with apple instead of some shady third party provider. EVERYTHING they do will keep good accordance with APPLE.

Very good service. Since theres no Apple Store here, they come close to being one. Great guys and gals.

Great service, great people. Took in a gaming laptop for an issue and Paul had it ready ASAP!

I am extremely satisfied with my repair on my MacBook done here. It only took them 4 days and was way cheaper than SimplyMac. They have excellent customer service and happy workers. Highly recommend!

Very friendly. Will recommend!

Very helpful and friendly employees

I got an EXCELENT service from Dereck. Very professional!! I will recommend them to my friends.

My computer was not turning on and I had a DVD inside. They returned the computer in a better condition and fixed it! However, they stole my DVD it has been a whole month I been calling and I only get excuses. The Fort Smith location has horrible costumer service, but is the only place around that can fix Apple computers.

Fast and friendly service! Their staff is knowledgeable and I would highly recommend them for your technology needs!

Amazing customer service and a huge selection of apple products! A great store that I would highly recommend to anyone!

So disappointed in their customer service. Does not live up to their promise of replacing glass iPhone screen protectors. As a lifelong Apple/Mac user, i use to tell everyone to go to Megabyte. Now, I cannot recommend them based on the way they treated me. Sad to see a business change an no longer take care of their customer base

Had a crack on the screen on an Ipad and brought it here to be fixed. They fixed the screen just fine but after I got it back half of the screen was darkened. When I brought it back in they said it was due to a faulty logic board and there was nothing they could do about it. Very suspicious how everything was fine prior to me dropping it off to fix a cracked screen but once they worked on it the logic board was bad. They claim that it wasnt caused during their repair but all the evidence indicates otherwise. Despite the fact that they are the only place in NW Arkansas that will work on Apple products I will not be going back to them again should the need arise. Id rather drive to Tulsa than have them screw up my property again.

Knowledgeable, friendly staff. I brought in our mac book pro for service and the work was better than expected, and reasonably priced.

They are honest in telling you when you can find an acceptable but cheaper alternative product at Best Buy. Its happened twice to my surprise.

Amazing staff and customer service!

Seems to be a knowledgeable location on computers.

These guys know their stuff and its the closest thing that you will get to a Genius Bar in NWA. They handle all things Apple and do a great job with iphone repairs as well. Check them out!

Experts in Macintosh. Really Daves the day to find accessable experts.

Great selection of apple products and accessories. Very knowledgeable staff and warranty technicians

Great place to shop or have repairs done, and great staff.

Applecare+ repairs ftw!

I had a MacBook I needed to get looked at because there was a recurring problem of the screen flashing after periods of long use. Being an online student, Im on my MacBook a lot and needed it fixed soon before winter break ended. Was pleased with my service because unlike Simply Mac who seems to never answer their phone, Megabyte answered on my first attempted phone call. It took only 4 days for them to fix it, which consisted of them replacing the entire top half of the Macbook, and I got it back before break ended. Simply Mac would just tell me itll take like a month we arent accepting repairs right now. Drove to Simply Mac twice from Fayetteville for absolutely no reason because both times they said to come back later or call and they hardly ever answer anyway. Drove to Megabyte once to drop off and once to pick up. Very fast and friendly. My one and only complaint is that they did not call me within 24 hours like they said they would after they did diagnostics on my MacBook, but since I had Apple Care to cover it anyway that didnt really matter since I didnt need a price quote. Im very glad it was done before my break ended. Thank you Megabyte!

First time been thier just to ask questions very friendly person

Was told it would be 49.99 for a OS X install but could be more ($99.99) if there was complications, but they would let me know if was okay with the up charge. I get a call the next day saying my MacBook was ready and to my surprise I was up charged without any sort of warning.

These guys have got such amazing customer service!!

Skip best buy. Go straight to megabyte

Doesnt communicate well with Apple Care. Id still recommend over Simply Mac though.

The staff was very helpful in their suggestions.

Great local business that treats people right.

I havent been to the new location yet, but guess I probably will have to. It really creates a hardship for me and other people who live in the Fayetteville area, or in my case, 25 miles west of Fayetteville, to now have to travel all the way to Rogers for our computer problems. Now instead of just driving 25 miles one way, Ill have to drive 40 or more miles one way. That might not seem like much to most people, but it sure makes a difference to me. If not for the fact that I greatly prefer Macs to PCs, Id probably start trying to make a switch. Seems to me that a location in Fayetteville would be quite beneficial and would definitely draw more business from that area of potential or existing customers who dont want to make that drive. Im going to go ahead and give a Very Good quality rating because Im sure the service will be just that or better when I do make the trip, but for location, my quality rating would be Poor.

Very rude employees. They want a diagnostic fee for what I told them the problem was when I brought it in. Then they wanted to charge over $400 for what Apple Support ended up fixing for free. Stay away!

Always top notch customer service...and Im not a Mac person.

The worst customer service!

Buy all my Apple/MAC based products here.

Employees are very nice and knowledgeable

They charged me without providing any diagnostic reports for my macbook pro. Minus stars. I dont recommend their services.

Nice, helpful staff, good display

Sales people are very helpful

Great knowledge and excellent service

The only place in town I could find thermal paste!

These guys saved me! Thank you MegaByte!

Awesome service!

Very helpful

Knowledgeable staff