The most horrible company I have ever dealt with. I was a 10 year customer and moved, did not need there service anymore. Thank gosh. I turned in my modem on the 4th to disconnect, all I had was internet. My billing cycle starts on the 28th so they are telling me I have to pay the whole month even though I have no service anymore. They have the modem so I can utilize the service and the home is vacated. Stay far away from these people

Horrible customer service. Asked for a new remote (ours is 3 years old) they had to schedule someone to come out between 5-8 last week. Never showed, never called, NOTHING but a technician was at my neighbors house between 11-2 that same day. Really?? All I want is a freaking remote.

Worst customer service I have ever received with their corporate office. Everyone passes the buck and no one is truly responsible.

This was just a horrible experience from start to finish. I live in the Rocky Mount area so I had no choice but to get this service. After I paid my money and somebody comes to the house they tell me I can’t have internet until the next day!! That is so unprofessional. I would not recommend this place. This is just so horrible. They will not even give me a refund. If you want to talk to a manager…FORGET IT.

Haven’t had phone for over a week now and internet is mostly down since July 26, 2021. Today is September 14, 2021!!! Have called 50+ times and several “technicians” have been out BUT nothing has changed nor worked. And I keep paying a high bill for nothing. DO NOT CONTRACT WITH SUDDENLINK IF YOU HAVE ANY OTHER CHOICE!!!!!!!!

Should be no stars. Absolutely the worst customer service in any business i have ever dealt with. The 800 number is pathetically incapable. Orders are made and no technician makes the visit. Spend countless hours on the phone trying to deal with overcharges. Makes you want to stop watching TV altogether. Society needs to get together on this hopeless company and demand better for the money being spent.

Suddenlink’s customer service is terrible and definitely needs a revamp. They do NOT take care of their long time customers and the prices for their services are UNREAL. DEFINITELY sucks that they are the only provider in the area.

Service level is poor and products are defective. Company gets away with questionable business practices at a high cost to their customers.

Very poor customer service. Havent sent a bill in the mail yet. Dont know my account number. They act likey they cant find anything associated with my account. Terrible customer service and the prices are ridiculous! I should have use a different internet conpany

To sum it up still waiting for 2 months to have cable in the yard buried. Un real service neglect .I have just never seen anything like this so I am speechless. I live in Raleigh so I have had ATT Uverse and now Spectrum. The place I am requesting completion of my service is a home I can work from to help my parents out from time to time.

If I could give this location zero stars I would. We had internet with this company for three months with no problems $75.00 a month for 12 months during the third month towards the end the internet goes out and they work on it for three weeks we had no internet the fourth month rolls around and I get a $400.00 dollar bill. They try to tell me I went over the data cap plan funny thing is I didnt have internet for three freaking weeks so how could I go over? Then they say its because I didnt pay my bill on time lol or not at all which I could prove via bank transactions then they say its because I didnt return their equipment lol this company is horrible and all over the place they dont know what they are doing

They charged me 60 dollars for a technician to tell me nothing was wrong. Then I called to complain and they said I should have read the fine print and there’s nothing they will do.

I had problems with my cable and they came out the next day! But the Suddenlink man damage my roof with the ladder and pushed back my shingles on April 29 2021 as of today June 17 2021 no one has come to see the damage. I called 7 times and been to the office 2 times, no one has ever called!!! This is the only thing I can do now is to put it in writing! Not a bad company but wrong people running it…

Cancelled cable 5 months ago. Brought the cable box to the physical store. Called them to make sure it was Cancelled. Been charged for services we havent used. Talk with someone today. They told us there is no record of cancelation but they have proof of the boxes being returned. Asked for them to fix it they refused to do so unless we paid 300. Yet they will owe us over 500. So done with a current company whos stealing from us.

Suddenlink waited TWO MONTHS to take out $70 from my fiancé’s account. They said it came from a missing appointment in April.. that HE DID NOT MISS. No technician NEVER came the day they were supposed to come so Suddenlink rescheduled for them to come back a week afterwards on April 20th and a guy came and fixed it. I called them myself and spoke to Raphael one day and the money was supposed to be refunded back to his card between 5-7 business days after telling me the money was credited back on his account for the next payment, but I made it clear that the money need to back on his card because he never missed ANY appointments. We waited and the money was still not back on his card. I called back on the 7th business day and spoke to Monique and she said she was going to put an exclamation on his account so they can see his money was not refunded and she told me to look for it in two business days. My fiancé told me it still never showed up. I called AGAIN for the THIRD time and spoke to another guy and he was talking to me as if I wasn’t told a billion times that the money credited was going to be used for the next payment and then tell me later in the convo that it was noted he’s unable to receive his $70 back. NOBODY called to tell my fiancé that and supposedly it was noted a couple weeks ago. I speak to the manager VANESSA and she wants to have an attitude and tell me their not allowed to refund it back. Suddenlink is the worst company to deal with and I’ve had problems with them before this situation occurred. Their customer service is TRASH! I suggest y’all find someone else or DO NOT DO AUTOPAY with them because they’ll randomly charge your card without telling you.

Suddenlink is the worst experience I have ever had in our 21 moves. Their customer service is way below that of other internet companies. Couldn’t get the customer service staff to communicate my problem to the field staff which was very frustrating! I have a suddenlink box in my front yard but they still seem to think my street in unserviceable even though my next door neighbor currently has internet through them and their box is right there with their name on it.

I called in June to cancel my Internet on July 2nd. Dropped the box in on July 2nd but they are still sending me bill for July and August. Talked to them on phone about their dishonesty but they would not waive my charges because, as per them, i called them to keep the Internet despite i moved out of the apartment, despite i dropped their boxes. i wish i could take legal action against this fraudulent company.

I love Suddenlink they gave me deals like no other I have absolutely no complaints at all I love my service and I haven’t had no issues

I have had suddenlink for about 4 months and have had internet service maybe 5% of the time. I lose connection constantly when it is working. A technician confirmed about 2 months ago that there is an issue with their box on the street. Finally today another technician came to fix it yet I still have no internet. I have called probably 20 - 30 times so far and each time they want to “RebOot tHE mOdeM” which never works. I pay over $130 a month for almost no internet whatsoever. And now they want to charge me for another technician to come out but wait, they offered me a deal…if I pay an extra $6.99 a month the technician visit is free! What a joke; why do I have to pay for them to fix the internet that has not worked from the start?DO NOT USE SUDDENLINK!!Update: technician finally came out and made the repair. He said this issue should have been fixed during the installation. Now we have a $60 charge on our account. 5 months of no internet paying $135 a month and now I have to pay $60 to get the internet I have been paying for. Suddenlink is an absolute joke.

Four different occasions over a two week period they have given us a day and time to expect them and have yet to show up or call to say they could not make it to our home. They actually did say on the first scheduled install date that they came and no one was home, but we were indeed home. Liars!I do not understand how they have any customers after the experience we have had.

They only got one star from me cause I couldn’t pick no stars! This is the worst internet service ever. They have no problem calling a million times when you a day or two behind on your bill. But forget to call every month when they claim they have a service outage! I have never dealt with a internet company that has a service outage every month and for days and weeks at a time. The only reason I am still a customer is because they are the only place that services my area. If it wasn’t for that Suddenlink would be in the trash were they belong!And don’t let me get started on the rude and unprofessional customer representatives!SUDDENLINK SUCKS!!!!!!!!!!!!!

They didnt show up for our first installation appointment. They cancelled our second appointment without telling us. On the third, they said that they didnt have the necessary equipment. Further, trying to talk to anyone on the phone is a problem because so many of their employees have such thick accents that they cant be understood easily.

I returned a hd receiver, and a smart modem for internet on 3/30/21. On 3/31/21 I called to verify the cable and smart internet we’re cancelled I was told yes and assured but I’m still being billed for those services to date. I asked to speak with a supervisor on several occasions and was told my reasons weren’t good enough. I was told I would receive a credit for $260 but I haven’t gotten it due to me taking this to the BBB but my bill is still due for the 2 lines of internet I have and phone. I kept the phone to avoid a $50 increase to my bill. Isn’t it illegal to charge me for services I no longer have?

They are over priced with horrible service poor customer service and their answer is always telling you what to do to fix a problem not the least bit interested in correcting the problem

I entered the store on May 3rd, 2021.My customer service representative I think was KYE (?).So far my overall experience with Suddenlink has not been good; However this review is for the young lady that assisted me today and not the company itself which I would give one star to...SMH.She was very understanding and patient with my bad attitude, very helpful, and professional.Sincerely, Timothy Copenhaver.

They are very unprofessional about setting up a date to come out and when they don’t come out they don’t call to reschedule a date. Bad customer service

The staff r amazing the man named justin that helped us is so awesome as well as Melissa, my only complaint was u cant get any phone u want In store til u r a customer for 6 months other than that they r awesome.

Horrible experience I wish it was other wifi companies around.

I am disappointed and troubled by the business practices here. Back in January we had mailed in our bill in and two weeks later the check had yet to be cashed. It went in cashed untill two days after the due date at which point a lat fee was applied. After that we started dropping the check off at the store and this passed month. It had not been cashed. They claimed that we had not done it, refused to check the video footage and basically called my mom a liar. These grifters are not to be trusted.

They shut off service for non payment 2 weeks *prior* to the payment due date, and charge us for re-connection.We loose cable tv with a thunder strike, and get disconnected from service rep while reporting outage, and no call back.

Customer service has declined in quality since Ive been with suddenlink.And they keep raising rates too close together. Dont consider loyal, always pay on time or anything. Very unsatisfied and where I live I dont have any other options and I need service for various important reasons.Also, very inconsistent with answers you get from customer service. Different replies with each call. No way to leave message for a call back when transferred to another department.Wait time dishonest as well when calling on automated systems to be able to talk to someone.

Suddenlink is the worst company Ive ever done business. Their policies consist of putting a customer off by making contacting them impossible. Should you get someone on the phone they will always deny deny deny. Even if the rep knows you are right they must follow the script and deny. Terrible company. No competition so the know you cant go anywhere else. They make you use a code when you call back so they know to make you wait even longer in hopes you will give up and continue being taken advantage of. Did I say a TERRIBLE company.Id leave them today if another company was available. The government knows they have a monopoly and want do anything about it.Oh yea, did I say they are a Terrible company.I tried to put zero stars but google want allow it.

I wish I could give negative stars...They need a month to physically disconnect lines so my service can be cancelled and meanwhile they want to bill me while my service is disconnected.

Extremely pricey especially for the terrible service it has

Our internet is usually out 1 day a week for several hours. Today I actually talked to a live human and I felt like I won the lottery! I asked her if there was any idea when the service be restored....No Can you do something in the way of compensation for the unreasonable service outage.....No So, I cant get information, I cant get recompense. We will be looking for another provider!

Great service. Installer was quick and efficient. No internet issues

They change the prices without informing the customers! You need to keep your aye on your bill to check if they increase the prices! If you call the customer service they outside the states and they dont know nothing about anything just they keep guessing all the time, my plane is 400 speed and I never seen more than 75 and the 75 is the good days because today was 12! And most of the days around 20 only! No one can help.

The WORSE cable company I’ve ever experience in my freaking Life. This is the 3rd time the Box went out in 3 months. Y’all need to upgrade to Verizon or Comcast. Rocky Mount NC.

Wifi has been out and they claim that it’s a problem in the area…. the wifi has been out for over a month… sudden-link doesn’t care about their customers enough to fix their problems in a timely manner , their wifi is smooth running and fast but their outages and how they handle them is very poor.

Told me keep box and then charged me for it. Keeps sending bill to a address that I dont live at.

A few days ago my service went from 200mbps to under 5mbps I was told a node had failed and there was an outage. Since the outage was fixed I have almost no internet speed at all. I spoke with multiple people and they told me they needed to come to my house. When I said it wasnt the lines because it was working great until the outage I was talked to rudely and when I asked it I could bring the router/modem in and get a new one since my upload speed is good that I thought it was the router i was told since I didnt want anyone coming out they would revisit the issue later when I would let someone visit. With Covid Im not letting anyone in my home. I tried to explain that it Im get 40mbps upload it cant be the lines it has to be the modem I was told basically I had no options but to let a stranger in my home.

Been trying to get a manager on the phone for over 6 months. Internet is always cutting outNo breaks, deals nothing. Horrible out of country customer service

Horrible customer service. All they care about is your money

Worst company we have ever did business with , this company should have called themselves missing link because they are missing many things that make a company good and worth doing business with and spending your money on them. We were so fed up we decided to close out our account do without tv and internet until we could find better options. Horrible customer service, high prices, low quality equipment, constant tv black outs sometimes can last 30 minutes or longer. If you have not did business with them DONT, believe the reviews everyone is not going to tell the same LIE.

Although I know the guy i talked to wasnt even in the states.He actually surprised me by speaking clearly and he was very helpful

Charged me for a month of service that I did not get and refused to take the false charges off my account. Returning the equipment tomorrow, I refuse to do business a place that conduct themselves in this way. I asked many times to speak with someone higher up and the person on the other end never put his higher up on the phone. Call ended with me hanging up due him repeating the same cookie cutter likes over and over.

The service is decent but their technicians are the very definition of incompetent. They have absolutely NO idea what theyre doing. Im an IT and networking professional, so trust me when I tell you that you are better off trying to fix whatever issues you are having by yourself. They do not know more than the average user.

Customer service is a joke!!! You get a different response from each one you talk to about the same issue. When asking for a supervisor 24 to 36 hours to hear from them and still no response. I have been calling for 6weeks. My issue is still not resolved.

I use this company because they were the only company to assist with cable and internet. I used there internet to work from home and if their internet went out for hours, I lost out on working. Every month they still wanted their money or cut me off after saying they would credit me. Ive been waiting on credit for 5 months and now their just cutting off my internet and my job is firing me. Worst company EVER!!!

Worst cable service ever charge entirely too much

For 3 days Ive been trying to cancel service for my mother who is moving to Virginia with me. Weve been on hold 3 times for more than 2 hours. It seems the minute you tell them you need to cancel, they hang up or put you on indefinite hold. There is no competition for them in eastern NC and it shows. Local government needs to call for action and the state needs to investigate.

Appears youve deleted my previous rating. Its a shame zero stars is not an option. Ive lived all over the country and had various internet/cable services. There is nobody in the same stratosphere of ineptitude as Suddenlink. I had an appointment last Saturday between 2 and 5. Nobody showed up. When I called, they said the tech was on the way. When I called again, they said the tech was on the way. I eventually gave up around 7pm. When I called the next day, they said someone would be out Sunday and they would call me in 30 minutes to tell me an exact time. After 2 hours, I caked back and they told me that my appointment was for Tuesday from 11 to 2, during the middle of my work day. Luckily we have contractors at the house so they were able to be there. The techs showed up, walked around for a few minutes and left. They documented in their note that the necessary equipment was not available. When I called back again, they said that there wasnt electricity at the house, as I was standing under a functioning light in the house. They said well it was because there wasnt a TV. After explaining that a TV is not necessary to hook up or test the lines, I brought a TV to the living room. They said that they would be back on Thursday. Well guess what? They came. No install. The person on the phone who I couldnt understand said that there is some outside work that has to be done. Now they want to reschedule for Saturday night. If and when there is ANY OTHER OPTION for high speed internet, Im out. Im not sure what kind of backroom deal you made to be the only option around here but its disgraceful. You are awarded zero points and we are all dumber for having to deal with you.Response: Less than 5 stars? I said zero stars. Its been 2 weeks and nobody has done anything yet. Im not sure how following you on Twitter is going to get anything installed at my house. How about having a technician that knows what theyre doing actually show up to an appointment. No social media required for that. Any ideas on how to make that happen?

Worst customer service location beverly and tracey do not need to be their at all is this how you run a business. I will ne contacting their Hq i will never visit this location again

Suddenlink is one of the worst companies ever, tired of being sent overseas for support, and now learned, cant get cable because I am more than 300 feet from the signal, and Suddenlink will not do anything to correct this. Rocky Mount is just as much as fault for not laying down fiber optic lines.

My bill was raised without informing me. I called asking about it and the lady told me that my bill had always been that price when it haven’t, and I even have proof. Wouldn’t I know my bill was always that price when I pay it every month?? You don’t think I would notice a change??? They are something else. And for what reason would you have to raise bills when the internet is constantly going out!!! Almost everyday my internet is messing up.

This is the worst internet company. They have lots of outages and customer service seems to be located in a another country. Although they are polite and helpful, it is very hard to hear them.Still this company is awful. I used to live in a different town and had different service and I think I only had an outage once. I moved a year ago to a town where there aren’t many internet options, only two, really, and in one year I’ve had so many outages I lost track.Really bad for someone who works from home using the internet.

I thought I was the only one having these problems. I have been a suddenlink customer for over 20years. During that time I have the following service; internet, phone and cable. I only have cable now because of there unacceptable service and support. If there was a way to give them minus stars I would. Getting a appointment for service or repair takes weeks, techs are late or just do not show up. Talking with customer service about issues, it is a comedy act. They dont speak very good english. This area you do not have much of a choice, so you get treated like a second class citizen. The lady I spoke to actually said that Altice/Suddenlink dont consider there cable service repair an emergency.

I am a new customer with suddenlink. My installation appointment was set for Nov 20th 8am-11am I got a confirmation call at 8:12 that the service tech was on his way. By noon still no arrival so I reached out and was told they were running behind. Same story when I reached out again at 3pm and 6pm. I received a call this am stating that I had to reschedule for nov. 25th.. no discount no refund but now I have to be late for work again to wait for installation but they took my funds on the 18th. Not to mention the 6 calls before days before the appointment to collect the payment and now they have they funds and I’m waiting another week for tv/internet installation. If I had any other option in my area I would not deal with suddenlink and it’s unprofessional, inconsistent services.

Moved into my new house several days before my birthday with installation actually on my birthday. Was told installation would be any time from 8am-11am after that time period had passed I called them. The first time they said it would be an hour delay, the second time two hours and the third time they couldnt give me an estimated time. Spent my entire birthday waiting for a service that we already paid for DO NOT RECCOMEND!!!!

Just not what is paid for I thought the highest net would make everything run fast not

A Suddenlink outage halted my workday on 11/02/2020. I called immediately & confirmed the outage, rep stated it had been reported by multiple people & I would receive call back once services were restored. Never received a call, internet was out all day & all night. Called next morning, rep stated outage was resolved & would need to send a tech out to fix any further issues.1st tech to arrive (3 days later) stated & I quote theres a problem with the main tap & that it was NOT an issue with my personal modem, router, or cables. But, he needed to set another appt with a different tech to fix the issue.2nd appt occurs when Im not home (but it shouldnt have mattered due to the outside issue.) Never received confirmation that the tech was there or if the problem was resolved. When I returned home, still no internet.Called Suddenlink again, another appt is scheduled. Phone system states tech will arrive (& will call beforehand per my multiple requests) between 10:30-12:30 Suddenlink website states 12:30-2:30 rep shows up at 8:30AM after I left for work. Left a note on door and never called.Called again that night to reschedule, during the same call a Suddenlink rep actually attempted to sync my modem over the phone but was unable to connect to it. She requested I try a different modem to make sure there wasnt a technical issue with my equipment (with my $300 NETGEAR CM1000 DOCSIS 3.1 modem & NETGEAR NIGHTHAWK X4S AC2600 router that were synched & had never experienced any previous issues since the cable line was originally ran.) I swapped both of these out with an ARRIS Surfboard SBG6900-AC modem/router combo, which she confirmed also wasnt connecting because I didnt have internet connection (no sh*t.) We did not re-sync the NETGEAR modem because she wouldnt have been able to anyway, but I did reconnect it to my internet cable.3rd tech arrives & simply called the rep line and re-synced my original modem no problem. Internet access was restored.I was charged 2 out of the 3 service call fees $60 a piece $120 total (in the middle of a pandemic mind you.) These came out on time and in full + the full amount of the Nov & Dec regular bills (due to auto debit.)I called probably 20 times within the last 4 months attempting to get these fees credited back to my account (since they wont refund them) not to mention a refund for the 2 weeks I didnt have internet access. I was told probably the first 5 times (a different rep every time) that they were submitting a credit request.Called again when my statements werent changing & the rep stated oh, actually the first request was never submitted but Im going to submit one now.Unsurprisingly the statement remained the same, I called back & demanded to know why the credit request had been denied (I knew that was what was happening, they were going to say the problem came from my house rather than Suddenlink itself.)Rep stated the tech had left a notation that the problem was my fault. However, the rep couldnt tell me which tech it was or what the note stated. I asked for a supervisor & she stated they send a request to supervisor queue and theyll call back.Received a call from a sup a few hours later, I requested the same information from him. He also couldnt seem to pull up the tech note or even the records of more than 1 tech coming out to begin with. He stated he was going to look into it more & I havent heard back since (this was earlier today.)Personally, I believe the original outage from Suddenlink skewed the synchronization with my modem & when services were restored to the general area, my modem wasnt connected back.Regardless of even that, the 1st tech should have been able to assess this, but he went as far as stating point blank the problem isnt inside your house. That right there should be all they need to waive those fees.If there were literally any other servicer in this area I would use them even if they cost more. I have submitted an official consumer complaint to the NC gov website & I suggest you all do the same.

Meh internet service...my womans got it and its been out three times since she got it installed and that was yesterday !!! SPECTRUM THA BEST INTERNET, MOBILE, (YES MOBILE) JUST AS GOOD IF NOT BETTER AS VERIZON AND AT&T YEAH I SAID IT.

If you can read the reviews then you can tell this is a horrible service for anyone ! From secretly known up charges to terrible WiFi outages. My wifi has been losing connection for two days. I contact customer service about the issue and they can’t resolve it. Instead I have to wait 4 days for a technician to show. When I asked about a discount one could not be provided because it might be the “customers” reason for the problem.

Outages ALL the time. We own 42 fast-food restaurants and our 2 that have SuddenLink are constantly losing connection. We have a Verizon wireless failover internet connection attached to our firewall, and the 2 SuddenLink locations are on our Verizon wireless overage bill every single month this year. When you call SuddenLink, its the same story every time:Youll be on hold, and theyll randomly hang up. Keep calling until you finally get a person, and theyll say they see a connection and nothing is wrong. You fight to get a tech out, they give you an appointment, then nobody shows up. Repeat cycle until you die.

Horrible, horrible service and I cannot say that enough. Besides paying full price on time per month for my Wi-Fi to have multiple outages, I have been given the run around multiple times by the customer service department and was charged for a repair appointment when the Wi-Fi was still not working after the repairman fixed the problem. At this appointment the repairman even told me that what he did, which was put a stabilizer in my wall unit, would likely not fix the problem. It evidently did not because even after that my Wi-Fi still had outages. When I got in touch with the customer service rep, I was told that I would need to take my modem into the store to switch them out myself and this was after I had already been charged $60 for a repair appointment where nothing was fixed. Even after I switched out my modem my Wi-Fi still went out several times. I called several times about my Wi-Fi not working after the repair but whoever I talked to didnt record my calls in the system when speaking to the supervisor, I was told that nothing could be done because there was no record that I had ever called about a problem. Even to speak to this supervisor I waited several weeks to talk with him about all of these issues (getting a refund for a service appointment that didnt fix anything, getting credit back for the days my Wi-Fi wasnt work, etc.) and when I finally did, he was very rude and refused to give me the credits to my account that I was promised by other representatives. I explained to him that even if it wasnt recorded in the system I had in fact called and it wasnt my fault that the representatives hadnt made note of them, but he refused to hear it and said he could only go by what was in the system. He was incredibly condescending and just overall disrespectful, so I asked to speak to another supervisor and he told me that I couldnt. I called back hoping to speak with someone else but was told that because I had already spoken with one supervisor, I could not speak to another. Overall, I am incredibly dissatisfied with the service Ive received the past month and a half and am currently looking at other options so I can cancel my service. I have never had a worse experience than I have had with Suddenlink and I am completely appalled that they are even charging people for this mess. 100% do not recommend if you have other service options in the area. I would prefer to use my own personal hotspot each day then put up with Suddenlink any longer.

I wouldnt even give them 1 star, you pay out a ton of money to get poor internet service and incompetent sale representatives.

All we have is internet. I need the fastest possible. Unfortunately, rocky mount has no decent service providers. This is the best we can get and it is horrible. Over 100 bucks a month for trashy, inconsistent, sometimes nonexistent internet. As soon as fiber makes its way here, Suddenlink can kiss about 80% of their customers goodbye. Shameful to treat hardworking folks like this.

Service has been out for the past three weeks. Technician was suppose to come and never showed. Was told that the next available appointment would be Monday only to check my account and have a different appointment date.

Beware Suddenlink Communications is doing Criminal activities with the internet wi-fi DANGER TRICK OR TREAT

Trouble with our cable and internet since we connected 5 years ago. Too many times it goes out and we have to wait at least one week for them just to show up!

If I could give this company Zero stars I would. Since the pandemic we have been working from home and having constant internet issues. We’ve had 3 techs come to our home since March, we’ve also upgraded gigs and are still having issues. Currently without WiFi and they can’t get anyone out here until TUESDAY! Today is FRIDAY. How are we supposed to work effectively without WiFi?! No to mention how expensive the service is. I’m being over charged for trash service! This company needs to be shut down immediately. They are a rip off! My bill is due today but I won’t have any service until Tuesday. Customer service gave no discount for the huge inconvenience. The owner should be ashamed!

I have been out of cable, phone, and internet service since August 21, 2020...I have been lied to about tech coming to fix the problem...I stayed at home waiting for tech and losing pay each time. Suddenlink have displeasing customer services who was told by suddenlink to lie to their customers. For example, one customer service told me it was outage...another told me a pole that my service connected to need to be replace....another at like they first could not find my appointment so I got push back with further dates on fixing my service..Now my new bill come in and their hand is out for me to pay for service but my service is still out...Suddenlink is a terrible company and there should be a law for companies that take advantage of people. The FCC hear your problem but do not pursue...Suddenlink have an email Brandreview @altice.com...Do not waste your time because you will get a dummy respond but your problem not solved.

Should be zero stars. Horrible service. Twice they had appointments to come out and fix. Twice they stood us up (in the past month). Paying for premium internet and can hardly watch a youtube. Year after year they continue to prove they could care less about the customer.FOLLOW-UP: After no fewer than 20 phone calls and 5 service visits, I learned several things. (1) A Suddenlink employee told me that the only way to be noticed is to file a complaint with the Better Business Bureau. (WIthin 2 weeks after filing a complaint I was given a direct number that people would answer - although it still took 2 months to fix the problem (2) I eventually learned I had multiple problems (a) the modem I rented from Suddenlink was not capable of giving me the 400mb I was paying for (b) Suddenlink did not have the correct speed coming into my outside tap and (3) one of my interior house cables somehow went bad. Still this is no reason for terrible service and numerous visits. Bottom Line - Suddenlink service is broken and they dont care; the BBB complaint is the best action tip for people having recurring issues.

Terrible just terrible. When I watch videos in my living room it always loads. I shouldve switched to Spreatum.

These people are a bunch of lies. They give you the runaround. They charge you for services you didnt ask for. They dont fix what you have called for. 5 service people and a bill and nothing fixed

I signed up to change to Suddenlink on 5/31/19. They still have NOT installed my service, even though I have already paid $134. As per their Customer Satisfaction Guarantee, they owe me over $200 in credits for all of the missed installation dates. Were supposed to show last night and again did not appear, and I got no notifications. Absolutely, the worst customer service I have ever seen. They are going to loose a new customer due their incompetence. I no longer believe anything they tell me over the phone. Ill probably be forced to stay with my current supplier. I just dont think they care. Another couple of week will make 5 MONTHS WAITING!! Completely Unacceptable.

Worked with Tracy to replace my router. Fantastic staff member!!!! So pleasant, knowledgible and professional.

Suddenlink is horrible. You talk to a representative and some of them don’t seem like they know what they’re doing. The services aren’t good either. Take your business elsewhere.

Worst service and worst customer service, I’m in rolled in auto payments still they disconnected my service twice saying i did not pay and charge me fee as well.

I have had to call Suddenlink more than 10 times over the last 3 months especially for my Home Security because they said, Those guys only work on Thursdays. They have come 4 separate times to fix it and it still not completely fixed.

I hate suddenlink I will never go back worst service ever!!!!

Horrible customer service. I’ve been calling for 2 weeks to talk to someone about my billing account and for some reason they never have an operator available. Then I went to the office to return the equipment and cancel my service, and for some reason My account is still active and they sent me a bill for cable and internet that I canceled 3 week prior. I would recommend finding a different provider if possible. Once you sign up there’s almost no way to get out of it. I’m going to contact a lawyer.

Terrible customer service! The worse Ive ever experienced! If you have the option of choosing a competitor i would strongly suggest. Suddenlink is the absolute worst company Ive ever dealt with

Terrible service!! I set up an appointment in which they did not show up. Then, I had to set up another appointment 8 days later. They did not show for this appointment either. Now the next appointment has been set up for 10 days away. I will be without tv services for a month if they actually show up for the next scheduled appointment.

Staff very helpful and polite

Absolutely the worst service ever. Billing structure has changed each of the last 4 months. Charged data overage the last two months each two billing cycles back. I called when I was charged last month and was given no reason for the delayed charge. I unplugged my modem and am using phone hoedtspot. Then yesterday got a bill with a $90 overage charge. The previous one was only $60. Was told if I changed to TV only with no phone and internet I would be charged more. In one of the last bills there was a Pricing and Packages sheet. Local broadcast is $34.99 per month. Standard is $50 per month. All I need is channel 74 for my mother-in-law. One of these two packages will work. Why wasnt I told about these? ABSOLUTELY THE WORST. Well see if I get the $90 refunded. Time to go to DirecTV. Id rate minus 10 if I could. AWFUL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have had our service only a few months. During these few months...a tech has had to come out charging $60 a visit. Channels go out frequently....channels are skipping & not coming in correctly. We are still having this issue but I refuse to pay another $60 for an issue that is not being ressolved. The WiFi will drag if too many devices are connected. Lastly...noone EVER answers the customer line until holding on for 30 mins or more. You will then spend the next hour troubleshooting that is a total waste of time& energy! Suddenlink is the worse service with ridiculously overpriced rates!

Suddenlink is the worse provider. I have been calling in regards to interrupted services for about a week and still no results. I just spoke with a representative and because she couldnt resolve the issue she disconnected the call. I am beyond disappointed and dissatisfied with this provider.

The customer service is the worst I have ever experienced. It took several days, four visits from technicians, two visits to the local office to just to get our internet up and running. After it finally was up, they gave us the wrong plan, so we were charged too much for something we didnt even want. It took over six phone calls with over 1 hour of hold time each to get someone to actually do anything. We had to repeat the entire story multiple times to multiple people and we were transferred and put on hold so many times. We got the same broken record response from every person at every level in every department, Im not authorized to do that. Ill put a note on your account and call you back in 48 hours.We never received any calls back after waiting for a week. The notes mysteriously disappeared, and no one would do anything.After over a month of this, someone finally seemed to resolve the problem only for us to encounter the exact same problem the following month.I dont have time to wait over an hour, be transferred to four different people, and wait for no one to ever call back. I cannot keep doing that EVERY MONTH.This is truly the worst company I have ever had to deal with in my life, and if I had another option I would take it.

I always treated very nicely by the staff. The staff is quick to resolve any issues.

Been trying to a bill for almost a week. Go to the location, only to find out its closed. They put up the new address to go to, but thats closed. Go online to see what times theyre open and the time stamp are the same. Mondays 8:30am. Todays Monday, they aint open. Someone vacuuming the floor tells us they should open around 9 he thinks. Seriously

Improve on customer service at the store. The ladies at SuddenLink store at Rocky Mount, NC were nice at first. But, due to an issue created by your Customer Care by informing me that the line is already available at my apt. and instructing me to get the modem from the store which the store ladies were unable to see on their system. Since, the issue was not getting resolved these ladies turned into different people all of a sudden and told me that they can not help me. Fantastic!

Terrible.... Take a lap.

Absolutely the worst custom service I have ever experienced the reps will fast talk you and can care less about the problem at hand, these rates are extremely high, if you are not on a contract you are not told about policies and protocols and will be charged additional fees you have no clue about. I am one unhappy customer and can not wait to cancel my services I will certainly not use their services again they are a JOKE!

Have been without internet for 3 days now, first time I called and after being on hold for 45 minutes tech support person lied and said there was an outage in my area and my internet would be restored shortly. Fast forward to the next afternoon I called and after being on hold for 35 minutes got disconnected with no call back, then had to call & wait another 45 minutes for the rudest person ever to tell me there was a problem with my equipment and I would have to pay for a tech to come out, even though the Suddenlink website clearly states there is a problem showing up on their end???

I have had internet service with suddenlink for 6 years now, no phone service, no Tv, just internet. I was under the impression I was at 200mb speed until today.I lost service Friday night and Sunday morning I called to see if there was a problem. I was told by suddenlink that I didn’t have a modem listed on my account. I thought that was strange as it was working Thursday and Friday. He informed me that tech support would have me back online in two hours!Three hours later no service so called back, switched to three tech reps who told me I never had internet but only phone service. I told them they were incorrect because I have Never had any phone service with them. To my surprise they said I would need to be transferred to sales due to my internet service would need to be added to my account even if I had it 3 days ago.After they saying if I was not pleased with them they would close my account. After a heated discussion about their poor performance he said they could set me up for service at a new charge and a service visit required at a 25.00 charge which all of this their fault. I have an appointment Saturday, let’s see if they show upWe need a new choice in this area

Sudden link has made it obvious that they care nothing about their brand. Therefore the customers doesnt stand a chance. They are the worst Ive ever experience. Completely sorry.

I dont know who or what company bought out Suddenlink or what system that you went to. But it was one of the biggest mistakes you couldve made.Before you bought out Suddenlink the only complaint that I had was the price. But now its not only the price, its the service. 6 technicians in one month and its still not fixed and the only discount is a measly 33 dollars. I will never ever recommend Suddenlink to anyone.If there was a zero star rating I wouldve chose it. I only have two months in my lease left and I will ensure that when I move Suddenlink will not be my option. I bet your service is doing good. Good day to you.

Right now I’m scrambling to find new service so I can cancel service with suddenlink. I can’t afford to pay rates that continue to increase every few months along with ridiculous fees well above the fees stated on my account. Furthermore, my internet constantly has issues.Worst of all, after paying nearly all of the current and past due balance minus the ludicrous fees my $50 balance suddenly increased to $398 which impossible. Primarily, the much lower new customer prices for life ended any desire to continue service with this company.

Worse than Time Warner Cable and thats saying A LOT! I was told I was past due, then when I paid, they took a double payment claiming I had auto payment setup. If I had auto payment setup, how was I past due? They gave me a refund for the double payment, but then didnt take the payment that was supposed to be taken.This is why I loathe living in Rocky Mount sometimes because the internet options are TRASH. After getting the runaround and never hearing back from a supervisor or anyone about my problem, I now have to pay $460 because they said they had a glitch in the system. I NEVER write reviews, but today was the last straw. There has got to be something better out there! HELP! Im so tired of dealing with this from this company. The last customer service rep I talked to was at least courteous and did what she said she was going to do, but the company as a whole needs major help. Im hoping for the best with this company, but if this sort of thing keeps happening I will be forced to switch to something else.