Car got hit on back door. Took to this company to repair. Insurance recommended. Told service rep that the rental would be out of my pocket and wanted to get in when they had time to look and order parts that first couple days. Was told that this is a simple job and it would be about 7 days. Took them a month to fix it. Tried calling and most of the times their phones were not working. The service rep I had left and when I did speak to the new rep it almost seem like he started from scratch. That was 2 weeks in.When I finally got the car there was duck tape stickie stuff around the window. There were buff marks where they worked the door. The inside window tent was damaged.We did not have time or patience to return because one I needed the car because I had to go out of town a few weeks using the car.Will never use these guys again. Also we bought this car from their dealership. In fact we have bought two from them. Never again

We took our car to Sterling McCall Toyota because of hit and run to the passenger side fender. We thought if we take our car to dealer where we purchased the car, we would get dealer quality repair.Sterling McCall Toyota Fort bend Collision center work was below average and much below our expectation. They replaced the damage fender with an aftermarket fender which the fender does not align with the hood and door. There are wide gaps and the plastic mold between the hood and fender is not seated properly; therefore, it cannot seal the water. When the concern brought up to the person who we dealt with, she shrugged her shoulder, and it seemed she did not care at all. Inside of the car on the passenger side door has been scratched in few places, and there are finger prints that do not wipe off. We do not recommend them at all. We regret to take our car to “Toyota Dealer” for such a low quality, below average job and poor customer service.To whom who answers the feedback by saying “THANK YOU FOR LETTING ME KNOW” This answer is not the solution.

They kept telling us the car would be ready a certain day and then that day would come and there would be another excuse and they’d quote another date. Don’t say it’s going to be ready until it’s actually going to be ready.They didn’t even replace the stem caps with the same nice ones that the car came with. The reason we went to Toyota was presumably to get better quality.But the worst part was when we realized a few days after we picked it up that they had left an important part off. No one would answer the phone so we went in and they actually told us that the technician had realized that they left it off a couple of days prior and they kept it there in case we came back. WTH wouldn’t they call and say they messed up? I would have respected that a lot more!This was the worst body shop experience I’ve ever had.

They had my van for over 2 months just for body work on the drivers rear quarter panel and bumper. They don’t answer the phone, my original appointment was made on line and when I went in they didn’t have a record of it. The first service writer I had quit and they didn’t know my van was even there.Very poor organization, communication and follow up. Ridiculous that it took them 2 months to get my vehicle done. Quality of work was good but experience was dreadful. I would strongly NOT recommend them for collision repair.

Awesome service from Shane! From drop off to pick up.

Matt the service advisor is professional and thorough. Truck was finished on time and correct.

My experience was great, everyone was true professionals. Thanks to Sterling for an outstanding job!

Accidents do happen, and we always took ours to Sterling McCall Toyota Fort Bend Collision Center. They left a good impression on us and we trust them with the quality work from a Toyota center. We did have a choice to bring it to a small garage auto body shop, but we didnt; we want professional service from a Toyota center. We were happy both times. Tony Johnson helped us and his customer service is exceptional.

I trust toyota to do a good, professional & thorough job. Ive used them before & will only use them in the future

Outstanding workmanship and excellent customer service every step of the way. Shane talked us through the process and kept us updated almost daily

The service was excellent and Yancy Mejia keep me updated on the progress of my vehicle.. Thank you so much sterling McCall collision

Its like nothing happened. Its perfect! Again, Thank you Tony Johnson and your Team!👏👏👏👍I highly recommend Toyota FB - Collision Center.

They fixed my car well and Tony explained to me the details about the repairing and parts replacement. They also sent messages to me updating the repair process.

My Toyota Highlander had a sunroof drainage issue; the water from the sunroof drain pipes leak inside instead of outside/under the car. My car spent almost a week at their workshop, but never got fixed. They even left it out in the rain and more water from the sunroof drain pipes soaked my floor carpet. They said they couldn’t find any leaks, and that the sunroof drain pipes work as should, when they tested it. However, the next rainfall, water was still soaking my floor carpet from the sunroof drain pipes.

Took my Accord there for hail damage repair. The shop identified more dents than originally found and worked with the insurance to update the claim. High quality repair work.

They kept me updated on the service and time line until completion. Service was very good.

Went in for a estimate to fix some minor scratches on driver side door. Was told we may have to paint your front fender. Also on the list. New nameplate, mirror and all sorts of other items that do not need to be replaced. You can tell this place runs off insurance scams, so customers probably dont fuss about replacing random stuff unrelated to damage.if you are paying out of pocket, avoid this place.

Repairs took about 3 days. Quick and courteous!

Very pleased with the service I received.Yansy was my service rep. I don’t know what they pay her but they need to double it. She was awesome keep me informed every step of the way. Dealt with the insurance company and delivered my vehicle on time. Will use them again if the need arises. First class operation in all aspects.

I had to use their service because I got rear-ended. Tony did such a great job taking care of us and the car! He was very communicative, always giving us timely updates, and very helpful overall! The car came out nice! Everything was perfect! Service here is excellent!

The very best, the finest personnel, and most of all the best quality of work...

Very customer service oriented and professional

Brought my 2018 to have damage repaired. Tony Johnson did an outstanding job throughout the repair process. Highly recommend Sterling McCall Ft Bend Toyota body shop for your vehicle repairs

Shane steel aka man of steel! Is my go to guy when my car breaks down.Jerry the Bodyshop manager is awesome also!!!A++++ highly recommend

Thanks to Arnaldo for his good attention as he helped us get the car we wanted

Tony at Sterling McCall was excellent, very friendly and kept me informed about the progress of my repairs.

Yancy was very good about staying in touch with me. I always knew what was going on. When I left her voicemails she always got back to me in a very reasonable time. Best of all she super cleaned my vehicle herself. She went above and beyond what was required of her. Many thanks!

The staff was very helpful. The repair was completed 2 days prior to the due date. The body repair was excellent . I highly recommend Sterling McCall for any body repair work. I have been using them for years, back then they were fortbend Toyota.

The customer service is amazing!

Great, prompt service. Good communication throughout.

Excellent service! Thanks Shane!!!

I was in an accident they had to replace the back hatch door

1. First, the collision center told me there was a dent on my front windshield so it broke during the repaint process and I have to pay $250 to replace my windshield. I wonder why I have to pay for a damage that was caused by the collision center?2. Secondly, I come for the recall to paint my whole flaking part but they only repainted the top of my car and left the front and the back untouched, which made the car looks botched and ugly.

No problems. Very courteous & helpful.

My Service Representative Mr Clint of Fort Bend Toyota always provides his level best.

Fort Bend Toyota are the best! They are professional, caring, experts in their field. I trust them! Its an honest business. Your damaged vehicle when repaired by them will come out looking brand new again! My family and I have purchased eight vehicles from this dealership! I wont go any place else!😊 this is Rosalind Houston Riggs a proud Fort Bend Toyota customer for life!😊

Excellent repair work, good communications during the timw of repair, no surprizes!

I had a excellent customer service. I really appreciate Mark Staples communication skills as he kept me informed of the status of my vehicle. Everyone at the shop was friendly and it was really convenient to have a car rental company in the same building. If I ever get t-boned again and need my car repaired I will bring it here :)

Very pleased with the services involved.

Outstanding work and service. HIGHLY recommended!

Our car still doesnt work right. They dont know how to fix the GPS!

The collision center did a great job repairing my vehicle. Yancy was my contact. She was fabulous.

Worst mistake ever taking my truck to this place I took my truck to Toyota collision center to get my truck fix, because of the name of the place Toyota. But I’m beyond disappointed with job they did. They used salvage parts on my truck the parts look worse then the ones on my truck before I got hit. Their excuse was that, the insurance only approved salvage parts but never did they try to contact me to let me know of this matter. Basically they only care about getting paid for the job but not so much about customer satisfaction. So if you can go somewhere else to get your car fix go.

We were very pleased with all services.

The front bumper and grill was replaced.I was very pleased with the work and how quick my car was repaired.

The work on my baby - Nissan 370Z - was exceptional. It had extensive damage and needed the roof, fender, door frames and other major components replaced. I painted cars in my early career and am very discriminating and have high expectations. I was amazed at the fit/finish and paint match. It was literally perfect and looks better than original. Ruby Gonzalez managed my job and was highly attentive and knowledgeable. Jerry Shapley (Collision Manager) took interest to make sure I was totally satisfied. The entire team was highly professional, competent and committed to customer satisfaction. I even got to meet Danny who painted my car and he took time to explain his work and how he achieved the rich gloss and color match. I could not be more pleased and highly recommend Sterling McCall Ft. Bend Collision Center.

My experience was great. A young man name, Tony did an excellent job of explaining & keeping me update about my car repairs status. Im very satisfied.

Probably the most easy and efficient times Ive had my car fixed. The front desk coordinator Charlie and Shane the estimator was amazing, communicative and fast. Im a fairly demanding (but fair) customer and they have exceeded my expectations and thats rare for a collision center!

The whole experience was awesome! This was the first time I ever had to have this type of service and it was as painless as it could possibly be. Basically once I chose to use them, the insurance contacted Shane and he took care of everything from there. The Enterprise rental company is at the same location so extremely convenient. Shane is organized, quick, professional, and courteous and so is everyone else on the staff. They went above and beyond to make me happy. Hopefully I will never need collision service again. But if I do, I will know where to go.

Worst dealership experience ever. Uncaring and unprofessional. They obviously have some serious internal communication and staff training problems. At least one of the mechanics in collision center was uncaring and impolite. The reception staffs frequently gave wrong information. If they didnt finish the job well, they always try to find excuses instead of righting the wrong.

I already purchased two vehicles and least one vehicle here at Sterling McCall Fort Bend Toyota.. Ive always had great experience, everybody treat me like I am very important ,and always try to get the best deal possible for me..

Ive purchase 2 automobiles from this dealership...they handle all my auto service maintenance; however my service received from the Auto Collision Dept was less than desirable. I didnt realize the sign saying Remove All Valuables meant clear out your change drawer and your air fresheners ...my change drawer was overflowing with quarters and dollars...The Thievery Is Real Someone was rambling thru my car as they also took my air fresheners. After speaking with the service rep Mark ...who just really blew me off stating we have a sign posted asking everyone to Remove All Valuables... he just left out the part that says Remove Your Valuables or They Will Be Stolen. I dont know what I expected but just not that...I feel kinda violated... Uggghhh But the windshield they replaced looks good...

Took good care of my car and sent me updates on its progress

5 start service provided by Ruby Gonzalez.She was very knowledgeable answered all our questions and concerns.They did an excellent job my car looks like new.Highly recommend this shop for all your body works.

I got updates on the vehicle progress via email, the work actually completed earlier than expected and I am pleased with the work.

Good. as expected

They put a rush in on this job after I hit a large raccoon that tore up the front end of my car. Got it back right before the hurricane was about to hit. I did notice a piece was out of alignment after getting home. I contacted Yancy back and she got it fixed the very next day. Thank you for all your help.

I am totally dissatisfied with the service at Fort Bend Toyota Collision! Absolutely 0 communication! USAA was kept informed ( with the WRONG information) but I had to constantly keep contacting them. I asked for an estimate on doing some extra work while my car was there and was told that I probably didn’t want to spend the money! I never received the estimate! I will never take either one of my cars there for anything and I suggest you don’t either unless you want a major headache! They also returned my car without the limited badge which I had to drive back up there for 5 days after that! Totally incompetent! I bought a 2019 Highlander there in March. I will never buy another car there! Wow!

Tony made sure my car came out like new and made sure the insurance company fixed every part that was needed.

They were amazingly fast! Very professional and quality of work was superb.Thank you!

Excellent experience. I think the fact that Shane had experience as an insurance adjuster also helped my experience. He was able to tell me exactly what to expect and he had great communication with the insurance company and left a nice email thread with the company insuring all fully understood what was agreed to. Highly recommend Shane and the collision center. Work appears to be very nicely done. Thanks! Dennis

Service department is a joke, don’t waste your time and money.

My experience was amazing! Great customer service and my car was fixed properly. I l highly recommend them and will be using them in future.

Paint job was awesome, but there is a plastic molding on the rear fender that was no put on correctly and is loose.

This was an awesome experience to have my car repaired with. I received an appointment to bring my car in the same day that I called. They explained the entire process and that there was also a rental car place attached. I was updated on the progress of the car via email and was called for other issues! I am extremely thrilled at the entire process and will be sure to tell all others!!! Thank you so much!!! Well done!

Great customer service and satisfaction. Very concerned about doing the repairs correctly before customer review. Repair work took longer that expected but they had a hard time finding acceptable parts. Finally QC process could have been better. Overall they did excellent work.

Overall good. Minor body works and took 5 days. Two days wasted for supplemental approval by the insurance company. The insurance company under balls the estimate and the repair shop asks supplemental (basically comes up with something to get what fair price they want and eventually insurance agrees additional 2/3 more). Its a game and your car sits there. I was not told this and was told by the repair shop 2-3 days. The shop gave me shuttle ride back and forth so that helped. The agent at the shop was prompt with email. I think the cost of repair is high end, the highest of all estimates by 25% more at the end. I did there because it approved by the insurance who paid half.

Jesse the person who’s took care of my claim at fort bend collusion center was amazing! He was nice, professional, and very helpful. I had a great experienced and would recommend his work. Thanks

They did a fantastic job repairing my car after I had two accidents in one day. I didn’t have collision insurance so cost was an issue. They fixed my car in record time and didn’t cost me a fortune. They are the best!!!!

I got my car fixed by them few months back. After returning home I found a new scratch on my car near to the fuel tank cover and the hitch cap was missing. I informed them the same but no one contacted me back. My technical specialist that they assigned was a lady named Ruby. Its very difficult (almost impossible) if you want to talk to her on phone.Now recently I found the front bumper that they installed is coming out! I contacted the store and left a voice message (thats best you can do when you call them) to Ruby and the department manager named Jerry. No one has contacted me yet. Ill update this post if I ever get contacted or the issue is addressed.My suggestion: DONT take your car to them until you want to ruin it!!!

Bibin Thomas is a great sales person. He is professional on the car not only the Toyota. He really understand what customer concern and stand on the customer angle to feel it. Really recommend this Toyota dealer to everyone, it is worthy to take time to here!

Second time Ive used them and still very impressed! Excellent service, Shane Steele is the best! They have earned my business from here on out always!

Excellence and near perfection (just like new, or better). The repair work needed was not extensive, but it was complicated. I could not have asked for better, and the price was amazingly low -- way less than any other body shop had estimated. I would definitely take my car (their or any other brand) to them in the future when I need body work performed. For what its worth, this specific location was recommended by several people I know and trust who either work in the automotive repair business or have had to have extensive dealings with body shops (e.g., fleet managers). Their recommendation was spot on.

Great service! Excellent people with complete knowledge and solutions for your cars.I had dropped my car for a minor repair, the service was excellent but one of the parts were missing when I got my car back. I had informed their customer service department but no response on that. The part wasnt of a significant value thus i never followed up with them.Nonetheless i had a good experience with Toyota fort bend

I was thrilled with my most recent visit to Ft Bend Toyota for body work on my 2011 Hyundai Sonata. They quickly identified the cheapest solution to repair my bumper so that I would not have to replace it. The car was in the shop from 8:30 am to 1:30 pm. They gave me a courtesy ride to sugarland town center where I was able to hang out and wait and they picked me up when the car was ready. Everyone was very polite and helpful. I would go there for any car body work that I need. Jesse was particularly helpful and responsive. Thank you !

Great job even greater customer service!

They got my car ready real quick! They went above and beyond. There were some issues I came back for and they took care of it really fast. I wanted them to do a little more touch up and they did without billing me. It was estimate for 3 weeks to repair but got ready in less than 2 weeks.Customer service was great. Shane was very nice and honest. The front desk guy was also very nice.

The repair service was second to none. Exceptional. The time to repair and customer service experience is one not to be desired. Very poor!

These guys are good! And customer service is excellent. They really work with you and answer all your concerns regardless of how long it takes.Thanks guys!

Fort Bend Toyota Collision Center has done a good job on fixing my car. The staff are friendly and helpful. However, the initial estimate of 80 hours to fix my car was not met and it took them a month to complete the job. I ended up paying more than $1300 for my rental car. After finally picking up my car , I have to come back 2x to fix some kind of mechanism that was not done while the vehicle is in their possession for a month. We used to recommend this Body Shop to all our friends but after what I recently experienced, I’m having some reservations.

Fast service that resulted in a beautiful rebuild of my front end.Ron was fast to get my car in and out as soon as they could and communicated frequently

Fort Bend Toyota Collision was absolutely thorough and made sure that nothing was overlooked in the repairs of my vehicle. Shane was the BEST representative to work with and always kept me up to date with information. Would recommend to anyone. Thank you Shane and FBTC! 😊👍🏻

Excellent work

Tony kept me updated about everything with my vehicle and made sure it was fixed right.

I had extensive hail damage to my car and was very concerned that it would never look the same. The team at Fort Bend Toyota Collision Center worked with my insurance to fix what they could and replace the parts that couldnt be fixed. My car came out looking like it did when I first purchased it. My questions and concerns where answered quickly and in a language that I could understand. I had a great experience, and if I need any repairs in the future, I will be returning since I know I can count on them for an excellent experience.

Everyone was nice and pleasant to deal with.Work on my car was excellent, like new.Car was ready within the time estimated.

Horrible service

Easy to work with. Good experience. Donald Hubbard is a great guy and made buying new Tacoma easy and fun.

So I brought my car in after a front end accident. I got a quote for $5200 not bad. My hood need to be replaced along with my headlights and other things. I went with a Toyota because I wanted my car fixed right but what I got were even more problems. My hood was not fully fixed and I left the dealership with almost no oil. It turns out I also had an oil leak but how could they miss that right. Well apparently the collision center doesnt really check your cars out fully. Nor do they check fluids on a car. Its just not there problem.

They were able to help me within hours of filing a claim and were very helpful with fixing everything

Everything was great about the people and service and the quality of work was outstanding at the fort bend body shop

They did the wonderful job with the good price. I am happy with them . Thanks

This was the preferred location for the insurance company that was repairing my vehicle (farmers). We lost four days on the front end after went by for my appointment but was told that they needed a few days to get instructions from them. I let them know up front that I was a teacher headed back to school and needed this taken care of. The procedure turned into two weeks. Their communication was good. But in the end when I couldnt pick up on their schedule (as I said up front) I was threatened with having to pay the rental. Enterprise is on site though so thats good. And they did good work. Just not as speedy as it should have been for such a large facility.

Service was excellent

They are helpful and have fixed my damaged car in time. However, the setback is I have to pay for the $500 deductible. But overall, they have given me an excellent, hassle -free service. Keep up the good work!

I am very happy with the Service I have received on my 2018 Nissan Kicks.

Great experience! Shane Steele our rep was awesome. Kept us up to date on the progress of our vehicle. They did great work and had our vehicle back to us early. Thanks.

The customer service was awesome. 👌

Jesse is wonderful to work with. He made sure I was updated on the progress. The guys in the body shop did a wonderful job. My car looks brand new!! Very happy!!

Very good job. Easy to deal with, rental car in the same building. Felt I was leaving my vehicle in the hands of someone who would take care of it and treat me with respect. Excellent to do business with.