Well, this was an experience to say the least. I called Chris for an emergency tree branch removal from my Jeep.He came quickly, which was appreciated. That was all he did.He met my wife, whos Jeep was under a tree. Apparently, because I wasnt there, he told her to just drive out from under the tree before he would do anything.Her complaint was that if other parts of the Jeep become damaged since the tree was still on it, the insurance may not cover it since it wasnt part of the tree falling and they instructed to have someone cut the tree off the Jeep and then they would tow.However, this is all heresay. I wasnt home. Heres my experience:Chris called me to say that he didnt know who this woman at the house was but she kept shaking her head and telling him no so he wasnt going to do the service.When I asked him to explain what happened, he said Let me finish and then went into a tirade about how much work he does in the area and he has no idea what is up with [us] people in Northern Virginia.I hung up. Buyer beware!