Hired them to fix an ongoing leak we had in our downstairs laundry room. They did a scope to see where the leak was coming from. A different group of guys came back to fix it and didn’t even know where the issue was - like they hadn’t even looked at the video of the scope. They literally asked ME where the problem was! They put in a temporary pipe and got halfway through the job, then stopped. Brian then came back to review and decided that we needed a different approach and decided to request $2,000 more for us to finish the project.We of course declined and Brian agreed that he would “eat” the new cost to finish the job (he acknowledge a huge lack of communication between him and his staff)… but we haven’t heard from him since this agreement. So basically, we did the scope for over $700 and no one even looked at it. We then paid a deposit of over a thousand dollars and they stopped half way through the job, the leak no where near fixed, demanding $2,000 more dollars because they decided they wanted to do something different than the original plan. Then they ghosted us and never responded, finished the job, or gave us our money back. At this point, we’ve been back and forth with these people for a year and I have hired a lawyer to review.In addition, within 5 minutes of him coming over he was talking politics - seemed very right wing.Seriously do not even start with this company. We’re worse off now and have to deal with lawyers and finding a whole new company to redo their job they stopped halfway through! Horrendous!