Time Warner/SpectrumThank you for charging me an entire month of service even though we terminated our service 2 days into the new billing cycle… do you not understand the concept of pro-rated??? Disgusting and shame on you! Two days of cable and internet service cost me $211.00!! Long time customers… never missed a payment or even been late… looks like Dish and Ziply Fiber are my new best friends.

Wasn’t able to sign up online since the previous tenant hadn’t cancelled their service. Spoke with a nice person on the corporate phone line who told me to bring my lease agreement to the store. At the store I was greeted immediately and then Michael had me outta there in under ten minutes. Set up was easy and painless! I would skip the phone call to corporate if you’re having trouble with that interaction and just go straight to the local store for help!!!!

They are the cheapest ip providers near Pullman for the data rate they give. However they could do better in their service. Recently we had to travel three times to get our instrument tested properly to make it work. Finally the issue was related to a wrong adapter for the modem. A simple check before sharing the instrument would have reduced the issue. Otherwise they are the best in this area

Internet cant maintain a stable connection for more than a few hours. Clearly they are overselling their limited bandwidth. You would be better with a satellite or semaphore.

Havent gone in to the store recently for obvious reasons, but when I do Im always greeted accordingly. Ive been late a few times on my bill, and they were so understanding. I high key reccomend them,

Welcome to Spectrum, if your service will not connect to more than one device - don’t worry and neither will we! A network filled with stutters and diminished bandwidth is at your service! You may be able to rely on us occasionally, maybe…. But don’t count on it. If you like to gripe about poor connections and wait endlessly thru one phone menu after another about how you could be able to resolve your own connection troubles, then this is the internet service provider for you!

I have called this company twice to start a new internet-only service, and the experience has been horrific. The first time, the sales representative argued that the price on the Spectrum website was wrong, did not exist, and insisted that I had to purchase a package deal, which was much more expensive. She even claimed that I was accessing the wrong website, which was untrue. I argued with her for 30 minutes until a manager got involved. The manager claimed that he could make an exception and give me the online price. I told them to forget it since they had wasted an hour of my time and appeared to try to lie and cheat me. During the second time, the experience was not much better. It took the sales representative nearly 20 minutes to give me the price of internet-only service. It appears that she was doing other things in the background. In comparison, it took me under 2 minutes to go to the Spectrum website and fill the required information out to start a new internet-only service. At this point, I am afraid to use the company, but like most areas, it is a monopoly.

My father in law has dementia and is being moved into a memory care facility. We were not able to cancel his internet: we were told we would need to bring the paperwork confirming guardianship to have permission to cancel his service, as we are not authorized users on the account. When asked what happens if he were to pass away, we were told we would have to bring in his death certificate. Shocking lack of empathy, ethics, and morals.

Worst WIFI ever… god I used my hotspot on my phone literally always because my wifi was unable to support not even ONE device!!!

I am so happy with the customer service I got. Very helpful. Happy to be a new customer.

Doors are open, really helpful folks waiting for you.

Really a pleasure to have such friendly people greet you they are very helpful and professional Thanks to everyone there

Very helpful service people. Much appreciated!

Trash ... Would give zero stars... Worst costumer service.. when you go into buy a phone all I chipper and good... Come in because when I purchased two phones they only put the protect plan on one ... Why would I buy two phones and only protect one?.. so now my wifes phone witch only fell a sort distance I shattered and has no plan.... Thanks for being so rude when I called out your mistake...

Low quality internet, I pay for 200mbps download. I get that, however every 6 hours for some reason my internet reset. How is one suppose to participate in video calls, and complete their work with this dog water internet.

Charging me for 2 months even though I moved and the internet has been disconnected. Had to wait 30 mins on hold to talk to someone and then they couldn’t help me and transferred me to someone else. I was again put on hold. Waste of time

We had excellent service at the local store. And when we called customer service they were awesome.

Grifters. Called ahead to have my internet cancelled on my move date. They didnt cancel it and charged me $80 for 2 days of internet I couldnt use. After going in circles with the customer service rep I discovered they actually cant plan to cancel service for a future date,you have to call the exact day you want to cancel. Of course I dont find this out till 2 days into the next billing cycle and they dont pro rate. I tried to reactivate so I could at least use the service I paid or but after pulling teeth with the sales rep, I found out that would cost an additional $80 + $10 reactivation fee. Thats right... $170 for 34 days of internet service. Steer clear of this shady company.

First issue: we lost cable service super bowl Sunday. We were unable to watch the game or record it with the DVR. This was frustrating because we had a house full of people wanting to watch the game. Spectrum didn’t seem to have urgency on fixing the issue and only offered to pro rate our bill for the 7 hour service interruption.Second issue: our (rental modem) from spectrum would constantly overheat unless a fan was blowing on it. This overheating would cause the cable and internet to crash. [We did eventually get spectrum to replace the modem].Third issue: we moved out of state and cancelled our service. All of the equipment was returned to the local Moscow/Pullman office in august of 2020. We never received further mail from spectrum and assumed our account was free and clear. Six months after canceling our service we received a bill from a debt collections agency (claiming we own for not returning the overheating modem). After spending time at the spectrum office the employee could see that we returns the equipment but was unable to reverse the charges. We were instructed to call the 1-800 number where they asked us for account information which we hadn’t used in over 6 months.I probably would have given spectrum 4stars if we hadn’t been sent to collections. They seem to have a really hard time keeping customer accounts straight.

Today I called Spectrum to notify them that Ive sold my house and need to cancel my internet service. I had tried to do this on line two weeks ago, but it wasnt an option and I had to find time in my schedule to make the call because hold times can be long. I was on hold 14 minutes, (which is pretty good). The employee, Ignacious , who processed my order was efficient. He shared with me my new billing period started on April 18th and I would be changed for the entire month even though Im ending my service on the 22nd. They dont pro-rate. I find this a horrible policy! I do NOT recommend Spectrum. Other businesses pro-rate on the time the service is actually used. I am disappointed and feel that Spectrum is stealing from me.

Worst customer service ever! Not only do I barley get reception but I woke up and my ohine speaker was not working and I could not make or receive any calls. I went into the store amd he said he didnt know why I couldnt call or answer but my speaker was broken amd I need to get a new phone, just that simply. With insurance it was $90and I didnt even break it! I asked what to do he said only option was to buy a brand new phone, WOW I dont suggested going through them for if you ever have an issue they haveno idea about phones and will tell you that you need to buy a new one and they wont help amd they dont care! Worst service and phone company I have ever had in my 40 yrs!!!

I love spectrum so much. I mean like who doesnt love their internet shutting off 3 times a day resulting in having to use my hot spot for internet and I absolutely love when they automatically sign my account up for cable without telling me or my roommate. And I love not being told that I was paying for home phone line for 6 months. I love that they have a monopoly in my area forcing me to use their services that not even Satan would use upon those in the 7th layer of hell.

I feel sorry for people that have no choice but Spectrum...I feel your Pain, Im praying for you. If your moving and need to close your account, good luck with that. As I said, Im praying for you.

The guy I spoke with was very nice and friendly. I was in and out of there and less than 5 minutes. The guy was extremely helpful. Took care of my problem quickly.

We just went there to get internet for our apartment, and were surprised to find they covered us on the highway. Rates arent bad and the staff was very quick and helpful. The only reason I didnt give five stars is because they havent set up the internet yet, and I dont know how good it is. If anyone would like to know how well their internet works, comment?

Spectrum is dishonest and very inconvenient to make any changes. I had to wait on the phone for an hour and a half to get a question answered. The woman was very pushy and unclear about the prices. They have a poor business model and they don’t deserve business and they won’t be getting ours.

Really nice guy, set me straight from the lady in NC I spoke to on the phone (she tried to sneak extra charges in and told me point-blank that it was no extra charge!) the guy in the store was wonderful. Asked if I had hooked up a router before and showed me how just in case (since I hadn’t). Very polite and helpful.

Very non understanding company, I was hit hard with the pandemic. Asked for a 5 day extension on bill, was denied. I would of had no problem paying due and past due bill on the 1st. Been with spectrum since the 1st day they came about. Im the only person I know that pays 100 for just internet. Very heartless company. I rely on my internet for my sons online schooling. Will be seeking a better company! Also my internet sucked!!!

Expensive--they monopolize the area so they dont have to care about their customers. They charge too much for less than they promise to deliver.

This place has the worst customer support, they tried to get us put our bank info into their system instead of using the credit card we were using for payments for no reason. Consumer beware, they are shady, if you can go with anotger service, I would.

Spectrum came and disconnected our Wi-Fi today(11-30-2020) and had no urgency to turn it back on, for a house full of students going into finals week. Took a stern conversation and approval from my landlord, then it was fixed in a few hours no problem! However, they left the cord coming crooked out of the wall, didnt re-screw the cover plate and drilled a hole through our flag on the wall after I asked him if he wanted us to take it down for him before he had started. Wi-Fi is working fine but left it looking unfinished.

Called to downgrade service; was put on hold repeatedly for extended periods of time (over twenty minutes). I suspect thats part of the script, in hopes youll give up. I also suspect the script is to keep doing that indefinitely until the customer asks how much longer itll be.

The associate made uncomfortable eye contact while typing in our phone numbers and ultimately got mine wrong so retrieving my account has been somewhat of a hassle

If I could rate Charter Spectrum 0 stars, I would. They have been probably the most frustrating and least helpful customer service of any company Ive ever used, I withheld this review after my first interaction with hopes theyd redeem themselves the second time, they did not.Initially to start the year we had two technicians out to out apartment a week apart to get the modem and router installed, but they were unable to hook it up due to circumstances outside their control and needed to do a little additional work. Two separate technicians told us they wouldnt do it and that we needed additional clearance. However, Spectrum both corporately, and locally told us that there is no additional clearance needed and the two technicians told us that we needed different things. They couldnt even figure out what they wanted us to do. After several calls and lots of time on hold, finally a third technician out of Oregon came and helped us and said that the first two technicians were essentially too lazy to do the work necessary and that needing clearance was simply an excuse. About 30 minutes later, he had finished the work and installed our WiFi. That technician was fantastic.More recently, trying to return the router and modem, they said they would refuse to accept the return if I wasnt the account holder despite me having all the information, including the account security code. So naturally I tried to get added to the account, except the link I was sent by the account holder didnt work, then corporate customer service said he doesnt understand why they wouldnt accept it back at this location and despite having all the necessary information, couldnt add me to the account and so I had to have the account holder call, sit on hold, and get me manually added to the account.Never using Spectrum again.

Please update your website to reflect your COVID hours.

Not only did I get charged for 2.5 months worth of services all at once, for some reason that no employee/tech/billing associate could figure out and actually tell me, but I sat on the computer and phone from 10:30 am until 1:45 pm trying to resolve the issue. Waited on live chat for over an hour just for the agent to tell me she didnt know what was going on, but something was in fact wrong, and I should call customer care. Sat on hold for about 35 minutes to speak with someone on the phone, was told ya, this is wrong. I can fix it. let me put you on hold for a minute. Sat on hold for an hour just to find out I was transferred to someone else and had to start from square 1. Went through this process AGAIN and was transferred to a 3rd person. All of this just to be told I was charged several months at once for a reason no one knew and the resolution to my $230 (monthly rate is $74.99) bill is a $40 ish credit towards my next bill. Thanks, Spectrum.

Very helpful

Every time I go into this store I am shocked at the laziness and misinformation we receive. I call Spectrum and they tell me to go into the office and they can help me.....Avery has now been the person we always seem to get. And Avery ALWAYS SAYS HE IS UNABLE TO HELP US . When I questioned why the representative on the phone told me one thing and he tells me something different he says Spectrum is not a good Service. I personally do not use them at all. He then advised us to go to Verizon which we did. And met an extremely nice representative that was able to switch our mobile service over to Verizon. HA!!! BYE SPECTRUM!!! GOOD RIDDANCE

New policy is that they wont pro rate a bill. Have been with them 20 odd years, but they dont care. I understand that they are a business, but when the pandemic hit, they could have been more helpful, instead they chose money over people. Honestly I was a bit surprised. Figured that in a time that humans could do the right thing, they would. I was not considering their bottom line, which is all they consider. Lodged a formal complaint to deaf ears.

People here are generally nice but avoid this man named SHAWN. He is confrontationist and goes out of his way to make me uncomfortable. Some how he needs to force his will and snaps at the simplest of questions. Perhaps it has something to do with the color of my skin or perhaps he is on some kind of substance. But other than this one weirdo, the rest of the people are nice and easy to work with.

Love the services, we have mobile, internet, and tv and I have been with them since I moved to the area. I will happily add another star as soon as the local offices have a number you can call for none account issues. You get sent through a manageable automated system but have no access to your local store for question like site hours and availability. Great company, just needs a little more accessibility. Also, their app is pretty helpful for bill pay And other amenities.

Internet connection is consistent and fast. Spectrum obviously has a monopoly in the area, so it is pretty expensive, especially after their new customer promotions expire. However, I have had Frontier too, and they have the worst customer service and internet service even though they are cheaper. Just bite the bullet and go with Spectrum.

Mr. Edgar was more than helpful. Not only did he inform me a 9 day grace period for bills before any late fees apply, but also he was able to make my rate more affordable for my family and I after complying with there requirement to wait three months at the set rate. Thank you so much Mr Edgar for all your service and information!

It wasnt open till 10am

Absolutely horrible customer service. Overpriced. Not even quality internet. Do not recommend.

The internet are fair, I take extreme offence to their customer service. In summary it is awful. Spectrum does not care about you as a customer and they will not treat you with any respect.

If it’s not one thing, it’s another. Screw ups, bills mailed to me even though I signed up for paperless and numerous of unnecessary phone calls.

Their customer service isnt very good! Overall rates and speeds need work. The technicians are nice and intelligent though.

Their customer services makes it a nightmare to move!!! We moved to a new house in the same town and called to transfer service. Sounds simple, right? Not for Spectrum. After the phone call asking to transfer, they started to charge us for our new house and our old house. When I figured out what was going on, I had to wait on hold for over an hour to get ahold of someone. Then they would not credit us for the time they were charging us for both locations even though it was their mistake. They also mistakenly mailed me new equipment at our new address despite what we talked about on the phone, which was that I would just carry my equipment from our old house to our new house. Then they said it was my responsibility to mail the extra equipment back to them even though it was their mistake that it was mailed to us. Dont walk to another internet, RUN!

Went in, swapped service to my new house, got all the new equipment and had my internet up and running all within 30 minutes. Staff was super helpful and nice. Would 100 percent recommend.

Terrible customer service. Internet goes out at least once a month. Dont buy internet or cable from them unless you have to. To expensive to have this many problems.

They were so friendly and patient when answering all my questions and adjusting my service. Shaun was so helpful! I just recently added spectrum mobile and I’m so pleased with the service, support, and most of all pricing that I could not be happier. I wish they did not have a two star review. The Internet is worth the price compared to other services provided in the area for their reliable connection. I have tried other service Internet plans and there is a reason why I have stuck with spectrum. other services might be cheaper but that comes at a price for quality.

Just moved to the area and I was hoping to get internet service scheduled. In a few minutes I left with a cable modem and had service within a few minutes of getting home. The person who helped me was great and efficient.

I am so displeased with their services. Every other day I am having an issue with their internet. I wish this area had more to offer!!! Do not reccomend this company!

Ask for Donna the front desk lady. Fast, help full, a great and real attitude. Their walk inservice is great but dont bother calling cause there phones cant even be reached because its a big company you get outsourced to a call center with a terrible system! Go to the store. Dont. Call.

Got to love the ticket system... It is hit and miss about the 1/4 the time they will ignore it completely and skip over you 1 or 2 customers when you wait for 15-20 minutes prior to work. Other times since 1/4 of the time it doesnt matter; they enforce it, about 1/4 of the time. Customer service does need some work. Mainly not being so oblivious of who is in the store and their own system.

Go anywhere else if you possibly can. Honestly having no internet is better. The prices will double on you without warning. You wont get a tenth of the speeds they promise. Before you known it, theyll be charging you 90 dollars a month for the slowest, least reliable internet around. If they end up owing you a refund, theyll scam you into a prepaid card with all kinds of hidden fees so you never truly get your money back. As soon as they have your address, be prepared to be inundated with spam mail every single day of your life.

Very rude staff and not helpful. (Only one particular guy I am referring here, seems like he was student)

Avoid this company. There is no sync between corporate and this local office. The locals in particular strike me as incompetent . If there were any other choice in this town I would take it. I wish I could give them a 0 but to leave this review I am forced to give the gift of one star. Useless waste of my time .... corporate tells you one thing; local tells you something different. They mess up work orders left right and center. A horrible company.

If there was literally any other option for the place I lived I would take it. We ordered 400 mgbs and at most only ever received 79. I viewed the billing practice to be an extremely shady way of trapping customers into paying prices they didnt agree to. We were in a promotional agreement for 12 months once that agreement was up we called to change it only to find that they had ramped up prices and would not allow us to change it for another month. Since they were the only provider we were forced to pay that price. I called and all that was offered was 10 dollar credit. They explained that since the bill is due in the middle of the billing cycle there was nothing they could do. Apparently, in my case, bill is due on the 8th of the month, but begins on the 21st of the previous month. Makes absolutely no sense given that they claim to be a monthly subscription service and literally no other business does this. If you have any other choice of provider you would be better off with them.

Very expensive. Lied about promotional pricing. Sent collections 7 months after I canceled service for some random charge.

Wish I could give 0 stars, thought I was aware of what all my charges were going to be but they manage to hide extra fees on the website without properly informing you, and then tell you theres nothing they can do when you claim that you were misinformed about the price of services, because its not listed anywhere on the website.

Worst service. They are extremely expensive and if you move, everything becomes 10 times more complicated than it needs to be. I called the local number (of course you cant talk to your local Time Warner store, you have to be redirected to somewhere overseas or something) and told them I wanted to transfer my services to my new apartment. The first woman was very helpful and set up my new account and then gave me a number to call and cancel my previous account. I also paid the amount that was due to upgrade some of my services. I thought it was strange that I would get a new account when I already had one set, but called the number anyway. The woman I talked to next said that I had no account set up recently and made me go through the entire process again but she was much more confusing about it. She gave me a different price than the woman before had and was very rude. THEN, I set up a time to have them come install my modem, and they never showed up. Now I am sitting on the phone for another hour trying to figure out why I now have two active accounts and nobody coming to set up my internet that Ive been paying for for 2 weeks. Why cant Time Warner just let us talk to the local store rather than redirecting us to who knows where? The people in the actual store are very friendly and helpful. SO FRUSTRATING!

Fast, friendly, and quick. I came in to switch out a modem and they did not try to sell me anything! Much appreciated for those in a hurry!

Worst WiFi provider I’ve ever had. They especially underperformed during this pandemic. If you live in Moscow please go with frontier.

I waited over an hour for service.

You disrupted an educators internet during a shutdown. Classy company.

Just got off a chat with April. Never have I ever been treated so poorly. I am disheartened that a customer would be treated as I was. I have called a competitor and we will be switching providers. My apartment complex has over 600 units. What a sad loss of revenue for Spectrum. Customer service will always be king, regardless of your poor product.

The new building is in an easy access location. The people who work there are very helpful and dont throw upgrade suggestions at all which is nice. I didnt really feel that they are trying to work around a college students budget but at least they dont have yearly contracts which is nice. Time Warner has improved since freshmen year at WSU

I visited close to closing time and the staff was very helpful. What I thought silly was the requirement to sign in electronically. The very same staff member that down 5 minutes signing me in was the one to immediately serve me. There was no wait. We wasted the time and could have been solving my issue.

The only provider of actual high speed internet, unfortunately they constantly call trying to upsell. Customer service is awful.

Very friendly and knowledgeable staff. When i came in to get internet set up thy gave me a promotional price i didnt even know about! I cant speak to the service itself yet. I havent had it long enough.

Thank you so much for the best service iev ever had. The most honest place ive ever been for a business. Told me i was loseing money and now im saveing and 5x better internet now. Thank you agian.

Set up and removal were kind of painful, but man... For internet providers, I dont know of a better provider. The internet was reliable and staff was competent if not pleasant.

I got what I needed from visiting here, but the service left a lot to be desired. When an employee asks the manager a question right in front of the customer, and the manager proceeds to ignore them until finishing up a text message, its just not good service. We both stared at this manager while they didnt give an inch of acknowledgement. The employee actually asked their question a second time with still no response. Once the text message was complete, then the simple one word answer to the question was given. Overall it felt pathetic.

Service is mediocre, overpriced, and constant drops. Good luck getting any kind of support and be ready to wait 3-5 business days for someone to actually pick up the phone.

Happy with the service I received.

Quality internet speeds for a decent price. A word of advice: DO NOT use the call center for anything, if possible. It adds more confusion, cost us 2 extra weeks to get internet, there is bad communication...Just go into the offices if you have one near you. They are professional, knowledgeable, kind, and will get you set up quickly! Pullman, WA office is excellent!

Due to some of the reviews I read, I was concerned about the customer service that I would receive over the phone due to the size of this company. However, I have received nothing but EXCELLENT customer service, both in person at the local Pullman store and over the phone. The longest I have been on hold is 4 minutes, and I was aware that I was calling at a busy time of day. Most of the time, the automated operator puts me straight through to a competent, kind, helpful individual.If I had one critique, it would be that the local store in Pullman misinformed me that you could activate your internet service by calling the activation line, which resulted in several hours of frustration and troubleshooting for me. When I called the customer service line, they informed me that this i snot the case and activation must occur online. She walked me through this quick, easy process and POOF, fast, reliable internet!I am still giving five stars because the man working at the local store seemed to be a new hire, and probably hadnt encountered that issue yet.

Exemplary customer service. It was great when it was called Time Warner. Did not change one bit.

Don’t get Spectrum if you plan to play online games because their routing is terrible. Just by doing a trace route you can see the latency is pretty high before connecting to the backbone in Seattle. Something is causing the issue between Moscow and Seattle. This means higher in game ping than when using other in town ISPs.Being routed to Seattle from Moscow should mean getting about 40ms ping to California servers and 90-100ms ping to most east coast servers... but with Spectrum you can expect an additional 30-40ms on top of that for their messed up lines.Get internet from literally anyone else.

Money is their priority, that is what really Spectrum is. I started my service with $39.99, a year ater they increased the amount to $54.99, another year that started today, they increased they increased the amount to $65.99. Yet, expect to see interrupting in the service, some days too slow that opening a normal webpage would be nightmare! Ill look for another company!The customer service is ok, but not always true.

Slowest internet service I’ve had. I was told by one of their employees for the first month of having internet from spectrum it’ll be really good and have amazing range because of the settings, then after that first month it’ll slow down which in turn bring them more business and opportunity to sell a new Wi-Fi box with more power. After nothing but money and they repeatedly lie to their customers. I’m sure you all know about how they start you at $39 a month and then next thing you know it’s $65 because “they changed policy” which is a bunch of bs because it happens all the time.

Costs are too high, and customer service it way too low. Ive been with them for 3 years now, and I would switch if I could.My automatic payments keep getting cancelled, and then my internet keeps getting shut off, and the folks in the store look at me dumbfounded every time I tell them.If you have another choice, I would recommend making it.

The only thing good about this company is the speed of internet that is provided . None of the employees know anything factual about their service. Four phone calls and four different answers. P.O.S. Company.

The speed is decent and I mostly get the service Im paying for. The reason for one star is that they will try to jack your bill up without notifying you. I pay for the 50mbps package which is the highest speed they offer in the area and without warning, they raised my bill 20 bucks per month! Are you serious?! Its bad enough I was already paying 65 per month for it and now theyre trying to charge me 85?? HA. Thats absurd! This company is an absolute joke!

Still with this company. They gave me a good deal on the internet and I am very happy with it.

Nice elderly representative!

I had to use my mobile data to write this review because our internet keeps dropping mere seconds apart from each crash. They also recommended a $300 modem/router that was SUPPOSEDLY supported by Spectrum, only to find out that Spectrum wouldnt register it when we tried setting it up (then proceeded to give us a list of lesser quality modem/routers they DID support....after wed already dropped the $300 on the other one.) For $45/month, Id rather put up with the incompetent customer service staff at Frontier and actually have internet.

Great mobile store excellent prices and the people are very helpful and knowledgeable

Terrible customer service. They charged me 3 times in 1 month. I called them 3 different times to resolve the issues, spending a total of almost 2 hours on the phone! They also didnt process my request to cancel the account for my old apt when I moved so I was still paying for it AND my new one. 😡

This company has a complete monopoly in this area. I live with 5 other people so we were reccomended to get the most exspensive package with an exspensive router. Our internet drops daily. I’m writing this on my phone because my internet literally stops working every single morning. Unfortunately this is one of the only companies in the area that will allow WiFi for this many people. This is getting ridiculous I’m tired of paying for a service that works less than 60% of the time.

Absolutely garbage. Expect to get 1/10 of the speed that you are paying for and expect. If you live in an apartment with conflicting signals you will pay nearly 70 dollars a month for Internet that is only good enough to let you stream off of one device at a time.

Only support available is national call center where most staff are ignorant on resolving problems. No way to contact local support short of walking into the local office.Continue to have no service! Website is useless! Have to stay on hold for 30+ minutes to get any info. Signing up to Starlink the minute it is available.

Very helpful and courreous

Based on the ratings for this Spectrum location it’s obvious the Manager needs a demotion. Although the technicians in the store are service oriented and kind they know nothing about the equipment or billing process. I know of numerous customers who have old equipment or their internet is sporadic. And if there is a question regarding billing no one in the store has a clue about what to do. The manager is never available and does not return phone calls. Basically, the location is useless regarding customer service. Very frustrating.

Service staff was rude and abrupt with customers. Techs dont show up at the promised time, and the service is spotty and drops out frequently. The promised 400mbps is actually only testing at 110. I wish there were other options that serviced my neighborhood and that didnt also completely suck.

I wish that I gould give 0 stars. I had an account with them in Pullman when I was in college. First off it was slow for how much we paid. Second, about a month after I had left and returned my equipment I recieved a call from them saying that I owed $200 for equipment that was not returned. I told them to look into it and they told me they would call me back. Next thing I know I have collections calling me, Spectrum never followed up by calling me they just sent me to collections. I called spectrum back and they said they found the equipment and there was still a balance but instead of calling me they just sent me to collections. I will never do business with them again and I advise anyone in Pullman to go through Frontier or to have someone else sign for the account. Spectrum is the worst cable company I have ever dealt with and I suggest to anyone reading this to go through another provider so that you do not go through what I went through.

If you love being on hold for hours with no solutions this is the company for you.

Well for starters my internet service has dropped at least ten times in the last month.Secondly the package I purchased was advertised as a 30 meg package (30 download and 5 upload I believe). I have never seen over 25x3 (Even with all of my other devices powered off and being hard wired to my router on the device I am using). To be completely honest though none of that would really matter to me if it didnt go out constantly.Lastly I would rather sit outside of a metro bus station and film myself licking the ground on an action camera until the battery dies than deal with your customer service staff. I have waited on them forever countless times and even been hung up on even while I was on hold once before.