Were only three other persons in the waiting area. Service was quick and easy for me. They have a spot to sit and copy and fill out forms so you can return them a.s.a.p. within 2 days I recieved and answer from intake. But all in all we still have to wait, being our fault or theirs. This is take time as usual.

I will say the last lady, Sheila was Awesome working with me. She took the time to Actually explain the difference in the types of programs so I could know What to possibly apply for. Thank You Sheila!

Lady at the first window told me I was wrong contrary to the lady at the first window on my visit the time before... Tried to explain to her what the previous lady and I had accomplished before then she insisted we were both wrong. She didnt try to hear me out. Surprisingly her method was completely way off and accomplished nothing but wasting both our time.

I loved the new way they have it all set up. Seemed quick an easy

Great customer service! Fast and very helpful!

The security man in the waiting room was very nice and very helpful. The lady at the counter was very friendly and helpful.

I actually used to like this place. Would be busy most of the time but with so many people in pueblo needing help, what else do you expect. They seemed really kind though and seemed to get things done quickly as possible. Sometimes a little too nice. There was a time I didn’t want food stamps anymore cause I had plenty of food and they insisted I just stock up on food and wouldn’t cancel it. I’m also now learning that the employees may have entered my paperwork wrong and told me the wrong information about my income and a man today implied I would have to pay them back if that’s the case?? So if THEY make a mistake and if you spend your food stamps not knowing that, they will make you pay for it. instead of taking responsibilities for themselves, they will make you suffer the consequences of their ignorance and negligence

It was good. Fairly quick.

The representatives were friendly and it was quite efficient.

Since they moved way better!

Not too bad nice and helpful staff every once in a while you go in there and have to deal with a security guard thats all up in your grill asking if he can help you being nosy about your business and telling you how to use the kiosk but other than that its aight

Great new/old building.

Help is there when needed. Dont be afraid to ask.

They have really stepped up since moving buildings! Thanks yall!

Part wells fargo tale 4200 ebtent credit card machines

I had a great case worker and she called me and i got it all by phone with her. When i went to pick up my snap card everybody was courteous and only took me me about 5 min.

I needed some short term help and they came through. You must check out my Cheesecakes at Cheesecake By Thomas

They really do care about you as a person, and work very hard to help. They do their best too provided all individuals with what services that the government will allow them. I know of one case worker who has over a hundred cases a week by herself. Denise Luther thank you for all you do for us the chronic and critical people who wont make it. Thanks for the hard work you do for me. Sally.

Need help they can help

Very nice Helpful people working For DHS and Social Services.

Easy quick professional

They threw out my food assistance application

Not bad

Thank yous so much for the support mike G 👍👨‍👦‍👦💔

Good people. Helpful organization. VERY BIG!!!

No paying to park! Was able to get in and out without any hassle or long wait times!

Wow. First time going there. Not impressed at all. Google maps was not correct when trying to find to start with. But not included in my review.Got to location and had to enter through a ticket gate. Found a tight parking spot and made it through front door. Walked past the office we were hunting for and on duty guard instructed we walk past entrance door. Wasnt really that big of sign telling us what was there.Upon entering a long line I actually had to ask where my department was and was given directions by a person in line. Made it to our office that has arrows on wall pointing to our location. Glad I can read minds or braille. Anyway second in line and fast service .The lady at window was nice and informative. No I wouldnt go back but if you have to be prepared. Please dont judge the people in line. We all can use a hand up in life.

All I need is a change form. Put on hold for over an hour.

3 Hours Transfering between This Office , Colorado Medicaid , and Connect For Health Colorado. This is absolutely ridiculous. They asked my Name , DOB, SSN, Address and then immediately Transferred to to another Office. Who then asked the same questions and transferred me back.All i was trying to do is Prove my Income and Pregnancy with the Office so i can have my medical. No help , Rude Service, and Short answers consisting of I cant help you ill transfer you

Please and thank you there devil warshorping underground

HONEST REVIEW: Do not expect to be waiting for less than an hour for someone to answer. - I just waited 2 hours 12 minutes before I gave up. Ive called 4 different times now, all the same length of time and no answer.

Security is a little rough . but the women are, professional there

Ive been twice in the last week. The 1st visit, I was only in line about 10 minutes, the lady at the window was nice and as helpful as she could or would be. It was last Friday about 4:15, so I didnt really expect too much considering it was almost time to close and the weekend. My second visit was about 8:30am, wasnt in line but for a couple minutes and the lady at the window was very helpful. She took her time in assisting me to make sure I had all my documents and made sure that the papers she faxed for me went thru. She was considerate and professional.

Not very helpful and very rude doing there jobs

They have taken full measures to prevent spread of Covid-19 in which I appreciate.

We had a scheduled appointment with Rachel in the social services Department made by her. In the letter they said we had to show up or lose our benifets. It was for 2.15pm on 01.08.20. We were 15 min early and waited an hour and a half and she never showed. We ended up having to reschedule with out being given any explanation or apology. Lazy people who just dont care about the disabled in our community

Looks great

No one could answer questions

Ive been on hold for 6 hours over the past 3 days and stop cant get through its ridiculous

Always in & out quickly. Friendly & helpful staff.

No one knows whats going on very RUDE

Put down the phone and go down there! If you dont want to wait in line fill out an application drop it in the box outside and they will call you! In just a couple days i had approval for stamps and medicaid and was there less than a half hour each time. They do good work! They are very busy!

Always on hold for an hour or more and when I go to the office personally they send me away within 5 minutes after waiting in line. They need someone to just answer phones or hire more than 3 people

It is convenient, timely and productive.

A great little establishment for family or alone time. The employee there are accommodating and professional.

The people here are lazy, they have no idea how to do their jobs efficiently. They blame other people and departments on their short comings. Child support in this town and state are a ridiculously flawed.

I like the new location

Its been over a month since putting in my application for food stamps. When they ask for something it takes them a week or more just to get to it. This place is a joke. If I had lied and said Id never had a case before Id probably be eating right now. This is the only state that I know of that takes more than a couple days to get a case going. Dont bother e-mailing anything to the address on the business card, the e-mail address is like a trash dump. It seems like all they want to do is dump you off on the next guy and play pass the blame. If your hungry hit up the food banks and churches, this place is a waste of time.

I appreciate how quickly my questions were answered.

Theyre always behind on cases, never can answer questions.. Its like none of their techs get any training for the job OR in customer service.. Tell you to email questions... No answers.. Then you wait on the phone for 1.5 hours and no one can tell you when your case that was just a recert that was sent in on January 18th will be approved and its now February 3rd..

Takes about an hour to reach anyone in the call center, sometimes it loops and you wont get anywhere.

While having to jump thru multiple hoops for assistance for my family during a transition period, I am once again headed back to this office. One month we have food assistance and medical and the next month they stop without notice, without explanation or without a written letter detailing any changes. I am a white 48 year old educated citizen of Colorado and a natural born US citizen. I will review again after I leave their office this morning.

Offer no help at all, on the phone waiting for a caseworker for almost an hour and then they hung up. You get the run around constantly. Attempted to assist a client filling out paperwork, called for guidance and it was useless

Helpful people. Very caring. I appreciate all their help.

Its very convenient for me as I bank there also

Used to be a great place before it became appointment only. Seems as though no one cares about the kids now.

For a social service org the line moves fast people are great!

Always busy. Good idea with the receipt

Its nice when they help out people who need assistance, but they need better organization skills.

Ive been on hold forever and I cant get ahold of these people....maybe get some more staff or fix your phones!!! Im not pleased with the customer service or the help that I havent gotten.

Staff courteous and caring.

I called and spoke with a woman who had zero customer service skills and was clear that she didn’t care about me or my family! People like that don’t deserve jobs working with people. She was rude and nasty. I wish I could give zero stars!!!

Its in walking distance an they fast an nice

Its been a few years since i lived here and recieved benefits. I came back and its just as bad as it was before if not worse. Not even the website works right. There is literally no way to talk to an employee unless you want to stand in line for an hour.. in trinidad they have actual legit interviews, they call you, they email you. God i might have better help here if i was a crackhead i bet!

Very knowledgeable people to deal with any and all issues.

They need way more people answering the phones. Or just dont do idiotic actions. The phone kicked me out of the queue. COMPLETELY UNACCEPTABLE.

Can someone please explain why the call center workers do not know anything about the Family Center on Desert Flower. They will not answer questions. They are rude. To top it off WHY DOES A CALL CENTER WORKER HAVE A DOG BARKING IN THE BACKGROUND AS WELL AS TV? Why do the workers not have to give their name? Why do they not have to give their ID of any kind?Calling the Senators office and launching a complaint. I recommend EVERY do the same and lets flood them with complaints in Denver, hopefully they will clear out these offices and bring us motivated, kind, polite, respectful workers to replace these absolute disgraces.

I was on hold for 2HOURS! Just when I thought they answered, they hung up on me! They have our paper work messed up and have my husband as working 4 jobs [two of them at the same place(?????)] So they have taken my daughters insurance away! Not mine, not my husbands, but MY 2 YEAR OLD DAUGHTERS! Im trying to figure out where I can put a complaint in for this branch. This is unacceptable.

Helpful when you finally get through on phone, or get up to window.

No one in so you know

Friendly staff if you dont bite their heads off. They are only human.

Have been there a lot they are always helpful and kind.

Everyone needs this place. But you can never get anyone on the phone. And the time it takes to get stuff done can range from 2-6 hours

Well it serves its purpose but its just so slow. If you have any phobias your doomed. Or anxiety its not the place to be. When you have no choice you just have to deal with it.

I cant get a job i have a family of 9 and i have to beg for money to get food for them I received my letters for the classes a month late (i check the mail everyday) ive been having medical problems and Medicaid is helping but for food foodstamps refuses to listen they said they will figure things out for me to have my food stamps that was back in February. -Courtney Newton

Thankfully I always have a good experience

Staff was very helpful and prepared to respond to this matter about a friend in need.

Whoever is in charge of client services should be fired at once. I have been trying for a week to resolve a screw-up with my old age pension, and have been shuttled from one gum-snapping airhead to another. I tried to call all morning on 8/5..the person responsible for answering the phone had their extension forwarded to the welcome message to the voice mail tree, resulting in callers being unable to reach a human being. Inexcusable!!!!!!Wish the reviews had negative numbers :{

They gave me great help that I needed

Unorganized takes too long in the offices and phone. If you didnt get benefits you cant call to resolve it over the phone so you have no choice but to go in a light a fire under them.

The Pueblo County Social Services Dep. will try their best to make sure you do not get the help you need!Was juggled from department to department trying to fix my healthcare coverage. After missing open enrollment I was told I would be receiving a call from a technician to clear up my problems. Two weeks later I received a call from the technician(Sarah) explaining to me that should could not help me because I had moved and would instead have to go another office in my current county.Very dissatisfied, I had originally thought individuals who worked in Social Services, actually cared to help people with their problems.. Guess again.Would give this place less stars if it was possible.

I waited on the phone for over an hour and 40 minutes just for the automated message to tell me that the office is now closed......

Horrible!! Caseworkers dont call you back. I have 2 cases in Pueblo and my bfs ex works there, and THEY have an OPEN child support case and she works for child support.And the ex still works there!?!? Isnt this conflict of interest? We have tried calling to get our cases moved, and we cant even get a call back. When my bf went into Pueblo child support to complain on his ex working there. They do nothing!!!!!!!! Im so fed up with this place. Im gonna be calling the news to look into all of this. Im tired of Pueblo Child Suppirt screwing US over .

After re-mapping our route to the new location we finally arrive at 8th street and Main.

When I had important questions I was sent to another office across town only to be told to go back to the office at the Well Fargo building and no one could answer my questions!

It seriously does not matter when you call how busy they are or arent they always take forever to answer phones which is funny because they are usually doing nothing also smells pretty bad insideThere should be a way to get these people in trouble for not doing their jobs been on the phone waiting for over 30 minutes when they just opened up dude its insane

No quick trips to this place long lines. Humans never answer the phone

What can 1 say

Extremely helpful and patient.

Very friendly women that work here

Been waiting two months for papers they said were going to get mailed. Everytime you talk to one on the phone theyre rude as hell. Does Pueblo find the worst of the worst to employ here?!

Get there SUPER early and before 10am cuz they only see 10 walk-ins a day!

Terrible people. Rude and unhelpful.

Waited over an hour on hold to talk to an actual person. The person could not help me, then put me on to another person. That person did not answer so I left a long message. That person after 10 business days has yet to contact me back. And another thing, why would they think any sane person would leave their social security number on an an awering machine?

I hate going to the dept of social services the receptionist are rude , when you visit and have to drop of paperwork make sure you get copies for yourself and make sure they STAMP IT FOR YOUR DATE AND PROOF. To cover yourself

They do not answer the phone just hang up. This has happened every time I have attempted to call this office. They are racist and rude if you speak english in America they will not believe you qualify for assistance. The city of Pueblo only assist imagrants legal and non legal not American born citizens!

Always packed. Always lines.

If you go here make sure to see Joe Manzaneras!

I will just keep my opinion to myself

Friendly staff