I had a difficult time with contractors who claimed to be able to do staircases until I contacted Carlos. From that point on, I had the best contractor for the job.Carlos brought with him a portfolio of his custom work, gave me a bid (that was actually very fair for the quality of his work) and an actual date for the job. When he begun the job, he was there until it was finished.I so appreciate Carlos and his crew, and I will be calling him again since I have a few other woodworking jobs to be completed in my home.I have included before and after pictures.
We had an appointment set up for Carlos to come look at our home and give us an estimate of the job. However, about 30 minutes before our appointment time I got an email stating there was a family emergency and he needed to postpone the appointment until the following Tuesday. I responded by letting him know that the following Tuesday at the same time would work fine. No big deal, except Tuesday came and went and no Carlos. No email, no phone call, no explanation as to why he was not there. Very poor business ethic, and was very disappointed that Home Advisor would recommend someone who is not professional.