I had the Ford Mobile Service van come to my home for a new battery. The service was awesome from Matt and Scott. Best thing Spradley Ford could have done for the community of Pueblo county. I will definitely be singing your praises to everyone I know.Thank you again Matt and Scott

The service was great. The wait was not! Made an appt time of noon. Wasn’t taken to service until after 1 and I was finally out of there by 1:50. I waited since it is supposed to be a 30-45 min oil change. Maybe don’t make spots or push getting those appt times met a little closer!

After my failed braking system required towing to Spradley Ford on a busy Friday afternoon, I was given excellent service and by Tuesday noon had a repaired van. I appreciated Skot in the service department. Given the weekend, they handled the repair in good time. I drove over a thousand miles after the repair w no further problems, thankfully.

Employees are polite, but 2 hours for an oil change with an appointment seems a little too long.

I had a great experience. The Salesperson I worked with, Tara, was both fun and professional. She ask what I was looking for over the phone and my price range, then sent me a full description with pictures of the SUV that fit my needs. When I arrived at the dealership it was waiting out front for me to test drive. I loved it and she and the Finance Director made the sales process easy and stress free. Best car buying experience Ive ever had!Thanks Spradley Ford!

The service was great. Kenny is really knowledgeable and also the management team was doing everything they can to put me in a car. I recommend anybody to go there to buy a car from them. My credit score is 550, down payment was $1000 and my payment is $550 for my 2020 ford escape.

Everyone on the team at Spradley was so easy to work with. Quick communication. Everyone is happy. Loving my new used Toyota Tacoma I found at their facility.I would definitely go back there / give them more business, and that’s not always easy to say with a car dealership. Thanks!

NOTHING QUICK about Spradleys “QUICK LANE”. They don’t even rate the lowest one star!After 2 hours of waiting for a simple oil change and check tire pressures, my vehicle still hadn’t made it into the stall. There was one other gentleman in the waiting area. And the service writer said there were three vehicles ahead of mine and it would be another hour maybe two. So that would be 4 HOURS for a simple oil change and tire pressure adjustment. After already two hours, I told them to go be me the keys and I would go elsewhere. Jiffy Lube is quicker than Spradleys “Quick lane”. And does a better job.The excuse was, there were only two service techs working.Been taking my vehicles to their service department religiously for nearly 5 years. And the service has steadily gotten worse.I will be taking my truck elsewhere for services from now on.

Skot Greene in the service department was a true pleasure to work with. Not only was he able to fix my broken car door but worked me in even though he was booked for days due to my repair being a safety issue. I highly recommend Spradley Ford of Pueblo.

I had an appointment for drivers side airbag replacement recall, August 24, two weeks in advance. I brought the Fusion to the service dept. on time. I was called two hours later to pick it up as it was ready. When I arrived, I was told the job was not complete because they did not have the parts needed. It has been two weeks since that day and NO NOTIFICATION. Im disappointed because the service dept. could have notified me before I brought the car that the parts were not available. I sent a written communication to the service mgr., and it was not acknowledged that it was received. Yes, Im very disappointed that Im being ignored. Im 94 years and I dislike driving 10 miles each way, needlessly, when I could have been notified in advance that the parts were not available. Im still waiting to be called, IF THE PARTS ARRIVED AND THE AIR BAG WILL BE REPLACED FOR SURE THIS TIME.William Hrutky

They were able to change the oil and fix the light bulb on my brake lights. I appreciated them taking the time to do that.

I absolutely love my Volkswagen Passat. My husband and I truly appreciate the smooth and seamless experience. Thank you to Kenny & Ryan in Sales and Mark & Larry in Finance. You all were wonderful to work with.

Bought my Ranger from Spradley and always been a faithful customer..always had my truck serviced there.Went in one morning at 7 am like I always do and was told I couldnt get my truck serviced cause I didnt have an appointment. I ever needed one before. The person wouldnt even give me a break since I drove all the way down there..I WILL NEVER EVER GO BACK THERE AGAIN..SPRADLEY WILL NEVER GET MY OR MY FAMILIES BUSINESS EVER

This was the worst experience we have ever had. We had a car appointment at 8am for an oil change and one other minor issue. They didnt finish the vehicle until 4:30pm. They kept feeding us false information every time we called and asked the status of the vehicle. One time they told us the oils change was complete, but when we arrived they were just starting the oil. They quoted us one price over the phone and when it was said and done, there was a $40 price increase. If I could give 0 stars I would.

I had my oil changed at quick lane. It was is quick and service was excellent.

Been waiting on parts sense January, it’s mid July now.(they had our car for months! Gave us a loner). Called and just get the run around! Told us the parts were ordered NEVER ordered. Everyone I know at this point agrees that when buying a Ford we go to springs from here on out. Do NOT buy from here do NOT get maintenance here. Then instead of a phone call to let me know what was going on I get a text. Two grown men can’t call and explain what’s going on. Btw still waiting on parts!

All service departments arent created equally... I recently moved to Pueblo, and was excited to see a Ford dealership with a service and Quicklane department. I only take my vehicles to the dealership for repairs for a sense of comfort. I recently brought my SUV there after hearing a random grind noise coming from my wheels. I dropped the vehicle off at 12p for a diagnosis at $125. I had to call them back to get a status on the vehicle prior to them closing, and it took them 15 minutes to find someone to give me a status. When they got on the phone the gentleman said they drove the vehicle and visibly inspected it but were unable to duplicate the issue, and there was nothing they could do. Since Im knew to town I asked for the shuttle to pick me up from work to pick up the vehicle.They gave the shuttle driver the wrong address and he couldnt get to me before they closed, so I had to incur a 12 Uber cost to get there. Once I got there and picked up my vehicle I noticed that the low tire pressure light was still on. It was on before I dropped it off, but if someone drove the vehicle and saw it on the appropriate customer focused thing to do would be to put air in them. The sales guy was too busy worrying about going home and charging me 125 or 25000 of my ford pass points to tell me they couldnt find anything wrong.As soon as I turned out off of the lot the sound and grind noise started again.I really want my money/points back. They couldnt have spent sufficient time diagnosing the vehicle. There just seems to be something off about this location. I hate to go elsewhere, but I think I may have to. They made me miss an important appointment with the shuttle delays, and didnt fix the problem.Do better please.

We had some issues after bringing our 2000 Mustang in to the Quick Lane Service Department... We had some issues with communication but Brent helped and all is GREAT now!Thank you Spradley Ford of Pueblo and Brent Colletti, Service Manager... Hope to do business with you guys in the future.

Easily the best dealership in Pueblo. Fair prices and great staff. Sales team is very nice and welcoming and the managers are very fair. Highly recommend it here

Spradley Ford is okay but I think Kia cars are better in the market do you need a vehicle to drive

For the past two years I’ve been able to make Spradley my one stop shop for all things automotive. Ive bought 2 vehicles from Ryan and highly recommend him. He isn’t pushy, takes time to find exactly what I want, and doesn’t disappear after the sale. He’s very knowledgeable on each vehicles specs and provides good insight into the best deals to ensure you’re getting what you pay for.Thank you Jeff and Howie in the service department for always taking care of me when I’m in. It’s refreshing to know I have a reliable set of hands on my car. They make sure the work is done right the first time.These 3 guys are the only reason I continue to support Spradley and send others their way as well.

Kenny Aguero is a awesome salesman. I called him at 9:00a.m and told him I had an emergency and needed to buy a car that day. I told him my price range and he went to work. I arrived at 11:00a.m and we found something by noon we haggled a bit and he fought tooth and nail to get me the price I needed. Every other place I went just screwed me around. I was the proud owner of a new vehicle by 1:00 p.m. Thanks Kenny you’re a hell of a salesman.

We live in COS but drive down to Pueblo to go to this trusted dealer. Paul Carter is helping us find the perfect Kings Ranch. He is super helpful, knowledgeable and truly cares about his customers. We have been there twice now and he hasnt hassled us at all. This is a larger purchase since we are looking to buy a couple of vehicles, so we want to make sure we get the best deal possible. Go see Paul!!

Took our recently purchased 2020 escape to have some cosmetic issues taken care of, because it was a loaner and to have a RECALL taken care of. The Mechanic had it for 6 hours and only changed the oil. Nothing was said about parts or brackets needing to be ordered. Thankfully my stepson knew what needed to be done and pointed out that it wasnt fixed! You are better off taking your vehicle somewhere else for warranty work.

Had a friend that was supposed to have a rebuilt motor put in the car and we took pics and it is far from having a rebuilt put in it, not to mention they wouldn’t put a new battery in after it sat for 3 to 4 months, my friend went back to see what they were going to do about a leak, and they told my friend to go fade it off, pretty sorry customer service if you ask me and I will never never steer anyone to that dealer

The Service Advisor Hector Verdin was knowledgeable and professional.The work was timely and done properly! I’ll use Spradley for all my service. Thank you!

Had an appointment today and when I asked for Hector Verdin to reiterate what had been done to my vehicle he proceed to tell me he “already did.“May that be true, I wanted reassurance what exactly had been done to my vehicle that I was paying for.I don’t feel like wanting documentation for my vehicle being serviced is asking him to go above and beyond his actual job title. I received a hand written receipt of what he thought had been done by the mechanic after he told me the mechanic was too busy to talk to me.I understand businesses get busy, I’m in customer service myself, but when a customer is in need of what they’re paying you for, you don’t just treat them unworthy of your presence just because we aren’t sure of the job I’m sitting here paying you for.Poor customer service. Dont treat people like they’re stupid.

Stay away from their service department. Between them trying to blame another service writer for not offering someone road hazard on their tires and then saying but, he doesnt work here anymore. Unfortunately, that does not help. I specifically asked these guys to cover these tires in anyway, including purchasing the most expensive tires from them!Thats okay, I dreaded coming back there just to get a tire rotation! If you are looking for someone to take care of you. Contact Discount Tire off Northern! They will cover the tires that Spradley WONT!Do yourself and your pocketbook a favor and stay away from here!

They took good care of our vehicle. 😊 We needed the oil change done and to see if everything is running normal. Thank you so much.

They found exactly what I wanted and we ordered it#

I leased a vehicle in Denver from another car dealership (not Spradley). My lease was up and I was ready to buy my Ford. Ford credit said that I could get a lease buyout from any dealership, so instead of driving back to Denver I went to Spradley after setting up the actual financing with my bank. Spradley required me to fill out a loan application after I explained that I already set up financing with my bank. They wasted 5 hours of my time not listening and making me wait. Then to top off the terrible service they charged me $700 for dealer handling fees for my vehicle that I leased in from a Denver dealership and at no point in time did Spradley handle or possess the vehicle.

There service staff arent happy to see you and it seems like a hassle for them to help you out.

Be careful scouting a car on THEIR website, they advertise a low cost vehicle only to lure you in and say its not available and is that the only car you were interested in? bs.

Check engine light came on! I took it in to Spradleys and theyfound the problem and fixed it! They were very thorough! I hadmy truck back the same day!

Lying scum that won’t take responsibility for their actions. Don’t bring your vehicle here unless you enjoy surprise damage and forged signatures. Hope this place goes under investigation.

Fast service and helpful suggestions, great experience!

Had my car towed to see what was wrongThey had it a long time then they told me nothing was wrong. I took it home and my battery died on me wont go back they never answer the phone

Spradley sis pretty good about stuff so far bought my first car from deran there.Good place

Great experience. Professional with no hitches. The entire process went smoothly and quickly.

Took my truck in to get worked on. My advisor Jeff went above and beyond to help me. Also a Great place to get a vehicle...their salesman and finance people are excellent at their jobs! They were willing to work with me.

Staff was rude, I understand being busy but putting off customers and treating them like an inconvenience is unacceptable. When I asked questions about parts/price/labor I was told the guy that could answer that wasn’t there. When I asked for more details on services I still needed Hector told me he had already explained it to me. I left with more questions than I did answers.

Great place to buy parts fast and easy.

Larry Spradley and crew are awesome, though they didnt have the vehicle I needed, I ordered from the used car factory in Guam🤔😁. They are fantastic to work with

Very helpful and professional service great experience

Great place to buy a vehicle!!! The sales staff and the service staff have been the best and most helpful. Would recommend to all friends and family!!

Great customer service Parris great guy...so friendly just made the morning, we need more and more of you...have a great day!

Service department could use some help. Ive been in 3 times in one week and everytime I drop my truck off for service the service dept that set the appointment cant seem to remember my name, phone number, why Im in today, what is the problem with the truck?, they set the appointment and told me the problem that needs to be fixed! I must totally start from scratch like groundhog day. Oh, and I purchased the premium bumper to bumper service package and that service package is not bumper to bumper. Dont fall for the extended warranties it only covers some parts and service not bumper to bumper. Henry Ford would not be proud of his legacy.

NEVER go here for any type of services! They will barely do what is asked of them and even then break stuff on your vehicle and blame it on you. They did this to a friend of mine and forged the signature on the paperwork and deleted footage proving that they did it. Overall untrustworthy and I hope they get shut down.

I don’t understand how Ken is sitting here forging signatures of 17-year-olds. When their name isn’t even on the car it’s their parents and he has the nerve to forge a minors signature. This makes me think that these people do not work on your car and they just keep it in there for hours on end to make it seem like they’re doing their job. Very unprofessional

We just bought our 2019 Ford F150 and Ryan was our salesman, he was beyond helpful in showing us option with in our price range and working with us on truck options. 10/10 would recommend working with Ryan if you are looking for a truck or any Ford!!!!

I made an appointment for an oil change and tire rotation 3 weeks in advance and they didnt get my car in until 1-1/2 hours after scheduled appointment. They told me I needed 4 new tires when 2 of them were still good at 6/32 tread according to a tire shop in town. They also dont have lug nut studs for a Ford vehicle in stock. Other mechanics I spoke to couldnt believe that one.

Took my car in for tires/ wheel alignment, new rear shocks, drive belt, and an inspection on my rear passenger door for my car. First thing just to get an appointment took days for them to respond to the request to setup the appointment. Then the day of the visit they did not order the right tires for my car because they went off the vin of the car which are not right size for my car and never did the wheel alignment either. Then I have yet to hear from them about the inspection for my door and it has been over a month since the visit. But since then the tire I was going to get replaced did pop and I found out on the side of the road my tires bolt on the tire that went flat is stripped so I could not even change my tire and had to call a tow company because of it. So to any reading this avoid this place at all costs I was warned before hand and learned the hard way also.

Disappointed. Bronco Badlands Sasquatch with 35s order debacle. Don’t go here. I am stuck with my order now. I wonder what the rest of the service is gonna be like when I pick it up. My wife and I are both disabled Veterans and the GSM had us standing behind her while she was on the Ford google sight trying to order my vehicle from her above ground desk. We don’t order new vehicles like it’s a thing. This was a special day. Ruined. The GSM also promised an email prior to sending my order so we can check it over, but sent it before we could review it. She wasn’t even using the right platform on the dealer site, where the fine details are required to order a $60,000.00 vehicle, not a $500.00 used car. I had many questions and no answer. Before we even started she was talking about some sort of computer chip issue, then asked for $1000.00 deposit. Before we even started!!! I’ll take my Bronco delivery and head as far as possible away from Spradley. I wonder if I got the right color coming? It felt rushed. Not human. And just plain old terrible. I’m saddened by the customer service and how the owner looks so happy with his wife in the photo on the Spradley website but he doesn’t show his work number or email, but the rest of the employees do. I should have known better. Lead from the front.***** UPDATE UPDATE UPDATE******Had to switch dealers this morning on a Saturday and have to wait until Monday to call Ford. The same mistake was made in less than 24 hours. The salesperson sent our order to Ford without our consent. Twice in less than a day. Even after both parties told us we would receive a call and email to look everything over before sending it to Ford. Don’t go here for any reason. If you do, you’ve been forewarned.

Blew me off when I needed repairs

Made a fake signature and do NOT care about other ppls vehicles. How can you trust a dealer that does fake/forging signatures?

Shane H. Always takes care of his customers ill definitely be back.

I’ve not had anyone work on my van since these people were very bad to me. Took my van to Ford last week because of a check engine light. There are bolts on my intake manifold backed out about an inch... I would bet everything I own that the people here intentionally tried to sabotage my vehicle. For your own sake, take your vehicle some place not capitalizing on you!

I called to request a routine pre-purchase inspection (ppi) and got a completely bizarre and unhelpful response that I think casts deep doubt on the competence of the service department. The individual responding kept stating that they stopped doing these routine checks recently because they had lost a lot of money in a law suit and couldnt afford to guarantee performance (?). I repeatedly pointed out that no guarantee was being sought but that made no impression. Of course that someone successfully sued on a PPI would indicate, not that they had written a guarantee, but that they had missed a major issue.I was interested in potentially purchasing a 2008 F-450 with a 6.4 diesel, an engine known to have some issues, particularly with water in the fuel system and injectors etc. I explained I would be happy just to have a list from an experienced mechanic of the major trouble spots seen in this engine and a diagnosis of whether any of these were present. Again he jumped to the ridiculous assertion that they couldnt afford to guaranty future performance, which again mulitiple times I pointed out was something not being sought. He also said they would not inspect another dealers car. Why? In any case I told him this was a private purchase but that didnt change his mind either. So all of these silly responses appeared to be just a pretext to avoid a very routine procedure.I would say this fear of inspection, which I have had routinely done on most older vehicles, including Porsches (i.e. more finicky and expensive vehicles), with never an issue, together with their apparent proven failure to properly inspect recently, and their inability even to provide a list of known issues for this engine reflects very poorly on the competence and level of expertise of the service department (not to mention their level of helpfulness). I would certainly avoid them.

Crooks and thieves. Broke the bumper on a car, and forged a minors signature to cover up their BS. Do not do business with this company.

Crooks and liars. This business committed forgery on a minor’s signature, after a damage claim from an employee’s failed joyride..

I wanted to take a moment to thank Tyler & Spradley for the excellent support I continue to receive regarding my recent F-150 purchase as well as the help and support I received post-purchase. Tyler continues to be the ultimate professional. In today’s environment, where customer service seems to be declining, he continues to find solutions and take care of his customers. It is appreciated.Of course, he can not continue to provide “stewardship” to his customers if he is not backed by his company. I want to thank Spradley for providing him the support he needs to excel. Great job and thank you very much.

Very disappointed in this dealership and they way they handle situations. They are so wrong and do nothing but wrong to people.

I contacted your internet salesman we worked out a price that I accepted so I said Id be in the next day to get the car when I arrive the used car salesman had to drive the car which I do how about with a short Drive he came back and okayed the deal thats when they start to go bad the finance manager was supposed to come and get us after 2 hours I had to go in and ask him what was up what you said he could do the paperwork finally finish that paperwork salesman bring the car around and he said the keys second set were locked up in the service Bay when they were open and Id have to come back and get them when I finally got home I looked over the contract and they had charged me $1,800 too much I called the internet salesman he said they had made that mistake and they try to give me a check cut I said I had to come back for the keys anyway so when I came back couple days later the salesman said they had lost the keys so they said that Id have to wait for a locksmith to make me no keys so the locksmith showed up starting to make the new keys and the salesman got a phone call and somewhere they found the keys so they werent able to get the check cut said they mail it to me show the good news is I still love the car thanks Bob

I will definitely shop at Spradey Ford again. I was treated fairly and even got a great deal. All stall from the salesmen, to the finance department. Highly recommend Spradley Ford.

Ive heard lots of bad rumors, however Ive been pleasantly surprised, my mother in law bought a truck there in early 2019 and I recently bought one there as well, and havent had any complaints. I would go to spradley over phil long ford motor city any day. Spradley is great.

If you want to waste an hour waiting for a service as simple as undoing your mykeys do not go there. Waited an hour for them to then come out and tell me I’ll need to buy another key to do the service. Service $95.00 New key $250-$300. Do not go here find a good mom and pop mechanic.

One of the best places to buy a car

They messed up someones car on there story and it looked really messed up and a hastle to fix, so what I have seen is not a good business.

This is for the service department. Who wouldn’t let us make an appointment over the phone when we called to cancel one we already had. So they told us it’s just a first come first serve. We dropped our truck off this morning and we were told it would be 2.5 hours. Which was fine. But now they have every excuse in the book as to why it won’t be done until 4. We have horses up in Guffey that we have to get back to. So they are putting my animals in jeopardy because they can’t do their jobs in a timely fashion which was told to us would be 2.5 hours. Everybody has a “situation” your a company. Figure out a solution that doesn’t screw your high paying customers. Take some notes from Ford in Amarillo! Seriously.

Very satisfied with the service. Polite, gave us a timeline for work to be doneand it was completed just like he said and the price was a less than heoriginally had anticipated. Took care of us in a very professional manner.Thanks, we will return for other auto issues

Great place to buy a vehicle!Fair with the price!Highly recommend!

Friendly and honest. Shopped and bought from others in the area and I have to say this dealership has had the best options for new or used. Were happy to keep coming in. Ask for Ryan Q., Tell him Paul and Krystel sent you.

I was not very happy with the service department. Our company truck sat around in their secured fence yard and someone broke into it and stole thousands of dollars worth of tools. The worst thing about this situation is the tools belonged to you the tax players.

We appreciate the straight forward way of doing business... Thanks Eric!!

Brought my ford Fiesta in 8 months ago to get a brand new catalytic converter put in my car. Its now 8 months later and my Check engine light has come on again. Took my car to Brakes Plus and they told me that O2 was coming from my brand new catalytic converter. I was in shock because O2 shouldnt be coming from it. Called Spradley Ford to tell them about it and I got Eric who was very rude and told me they didnt have it in my record that I even got a catalytic converter from them. Which I did and it cost me over $1100 to be put in. That part is under warranty and should be fixed. Very bad customer service. Never coming back again. Now going to Brakes Plus!!

Everyone we had contact with at Spradley Ford was knowledgeable, helpful, and friendly -- great experience! The sales manager offered us a price much better than TrueCar and a competing dealer. Especially good experience with Mario Archuleta, who gave us training on the many features of the Escape that was fun and effective. Would definitely come back to Spradley.

Fixed the problem with my vehicle, but had me sitting and waiting all day for my vehicle. This has happened to me two different times that I have visited.

Initially I thought ya they are a good place to buy a car. But of course less than a month after purchase the check engine light is on. Dealers should be held to some kind if responsibility!

Great people and good service

Buying is easy, couldve explained a few things regarding final invoicing. Have bought several cars from Ford over the years. Service Department has been great if you are doing scheduled maintenance or oil changes, but if anything needs any special attention their eyes glaze over & the excuses start. Hate having to check any indicator light because, theyll never give a straight answer or say well its not coming on right now, call us if it happens again. O.k. Ill drive down the street, it will come on again & then Ill make an appointment. Yeah right!

I had a small issue with my new Ford Bronco Sport, Spradley took care of it!(Thx Ken).

We have bought 3 vehicles at Spradley. Two of those were with Ryan and he made the whole buying and trade-in process easy and comfortable. He is never pushy, always polite, and down to earth. He is a valuable asset to the Dealership and takes care of his customers better than I have ever experienced at a dealership before. I highly recommend him to anyone looking for a new car. We live in the Springs and make the drive to Pueblo to purchase from Ryan because we know we will be taken care of properly.

Nobody knows what the hell they are doing!!! What a cluster!

Extremely poor service. Brand new F150 has been in the shop several times for same problem. Wait time even with appointments has been hours! My true rating is zero stars!!!!

Go to parts for my Ford, always great customer service and provides military discount on parts.

I used to enjoy bringing my fleet vehicle in to Spradley , they were quick and communicated with you, I recently got a 2019 F 250 new from our maintenance team, with 200 miles on it drove it to our office in Colorado springs, had a rattle in the dash from day one , in short it has been in multiple times they just replaced it today they assured me it was fixed drove it home still has the same problem wanted to talk to someone else but they said no one was there at a different level, very disappointed , in all of this I couldnt get any call backs unless I was persistent on calling throughout the day, I am all most certain I am not alone in this matter, sure would be nice to have someone care about the customers that make there job possible

They dont follow Covid safety here. They are slow and just have an overall dont care vibe

Best experience ever!!!

I purchased a used Ford truck from Spradley Ford recently.The salesman was knowledgeable and pretty straight forward.I do not feel that I was given the best deal that I could have , I should have shopped some more but the truck I purchased is very much what I was looking for and Im pleased with it.Pretty disappointing that Spradley couldnt even put fuel in the tank after my purchase, had to fuel up before I reached home.

I used the pick-up and drop off service. I have entrusted the service of my vehicles to Scott Pickerel for about 30 years now. This service on my truck was no different. He always makes sure that I get all the things done so that my truck gets me to where I need to go. It is a relief to know that he makes sure all the things get checked that are vital to my vehicle running on a daily basis and I know I can trust him to do it. Don’t know what I would do without him being there and all the great servicemen at Ford.

Took my Mustang to this dealership for a headlight repair completed within just a few hours. Great service!

Should have called me in to work with me. Instead wanted to make a few grand. Instead of making two customers happy. My dad bought a new truck every few years from you. What shame. Bad management

Loved my experience with Spradley Ford of Pueblo! Very prompt at responding to all of my inquiries! Smooth purchase process! Friendly people! Thank you Spradley!

After purchasing our Taurus from there our experience was lackluster on top of not even being acknowledged by more than one department when needing to either complete paperwork to finalize the sale or getting service. I am understanding that the current climate of things has put a lot of stress on everyone but it doesnt excuse a lack of customer service. I am not expecting anyone to wait on us hand and foot but just a sheer acknowledgement that me and my wife exist after spending tens of thousands of dollars at this dealership would be great. I know Spradley can do better than this but they failed us and not really sure I wish to do anymore business with Spradley. Also, on a brighter note it has encouraged me to do more of my own service on my vehicle and save myself the extra cost. and learn a thing or two. I have also purchased a 2018 Mustang GT from there as well (2 cars in 2 years) with no angst to have service touch the vehicle. I also recently placed a call to Spradley Chevrolet to try and get service for my 2006 GTO (service my transmission) with a similar experience where no one will answer the phone and when I do get someone they are particularly rude with me on the phone, so I serviced my own transmission instead getting the same experience again and again.

My girlfriend left her car over night multiple times these guys couldnt figure out what was wrong with it we took it to Colorado springs and they found out what it was and fixed it under her warranty. Not only that but they fixed a recall part that they said pueblo dealership should have taken care of... The service management and techs should be replaced with anyone who can do the job they signed up for they are so lazy at the pueblo location its definitely worth the 45 minute trip to go to the Colorado springs for dealership where they are not afraid of work

Went in to just build, reserve, and then order a 2021 Bronco Sport Badlands ... salesperson while nice showed no real interest or even feigned excitement that a person was there to get a vehicle that is getting a reissue (not to mention the price tag ... money/money/money).Salesperson had to speak to the sales manager (female voice) about the vehicle. She indicated, and salesperson parroted, that reservations for the vehicle had ended. Her tone during the conversation indicated a perceived attitude that getting the vehicle for a customer was more trouble than she wanted to deal with on a Saturday morning.So ... I had to inform the salesperson that the company he, and the sales manager represent, that the reservations were still open and I could have easily completed that process instead of making the effort to make a personal contact with a salesperson and business in my home town.Instead, I am making the purchase through a different Ford Dealer (Faricy in Canon City) because on just calling they were excited to assist, provide me information on the ongoing reservation program (for which Spradley wasnt aware was still ongoing ... the flipping sales manager thought it was over ... doesnt speak too well for their continuous training/education on Ford products/programs when the sales manager is unaware), discuss the process of providing additional payment when the order is made, information on beginning the financing, excited to work on my trade .... basically .... what I thought I would get from going to my closest/local/hometown dealer.Not saying this will be the same experience for all, but it was my experience today at approximately 9:00 am - 9:30 am on this very date.Will NEVER purchase another vehicle in Pueblo .... have NEVER had an overall quality experience with any of the major brand dealers .... used lots do act like they want to make a sale ... go figure.

Only go here for service because I prepaid for it. Once that is up I wont go back. Everytime my truck is serviced I have to travel forty minutes one way to return there and get the display reset. This time the keys were under the passenger seat. Somehow it was never mentioned. Had to call the dealership to find them. Prepaid for what salesman told me was three years worth of synthetic oil changes. Now Im told I purchased a blend. RIPOFF! I tried to leave a critique on their site but apparently if you give less than top rating it doesnt register. Nice setup.

I was truck shopping for a while (at multiple dealerships), and Spradley Ford in Pueblo was the only one who continually contacted me when new rebates and prices drops happened. Additionally, their up-front pricing was very refreshing; they had the discounts AND the factory rebates listed for each vehicle on their website. When we finally decided on a new F150, setting up and appointment was easy, and the buying process was painless. We would definitely buy from Spradley Ford again!

Very smooth and non-stressful process of buying my used 2011 Ford F-150 Lariat 4x4, Harley Davidson package. Outside of a lot of miles > 165K the staff were very courteous and responsive to all my requests and questions.In particular, Mr Tyler Niccoli was always ahead of the game and anticipatedthe next move towards a successful buying process. Spradley Auto Networkis a great place to buy a new or used car.

ABOVE & BEYOND..... While on our way to the U.P. from Arizona, I encountered a serious problem with the Turbo on my F-350. My wife & I were towing our 5th wheel trailer and managed to park it in Canon City which gave us time to find the needed repairs. We first went to the Ford dealership in Canon City and inquired but they could not work us in for at least a week then couldnt give us a turn-around time to get my vehicle repaired. We decided to take a ride to Pueblo to hopefully find a Ford dealership there that could help us out. Our first (and only ) stop was Spradley Ford on Hwy 50. Our service rep was Jeff Dunker and after checking the schedule, he pretty much told us the same thing... next week. Not good for us... We explained to Jeff that we needed to get on the road as soon as possible and were now at the mercy of the service scheduling and the approaching Holiday Weekend. As we were preparing to leave, Jeff caught us and told us to go have lunch and he will make a call or two to see if he could help us out. We no sooner left the parking lot and we recd a call from Jeff.... bring it back, leave your keys, rent a car and we will try and get it repaired as soon as possible. Thankfully Hertz was onsite and the awesome people there leased us a great car (2018 Maxima) at a great rate and we drove off hoping for the best. Later that same day Jeff called me with the repair details and anticipated cost. Unfortunately he had to order a Turbo for us from Memphis as he had none is stock for my 2005 F 350, however he expected it to be in the next day. Two days later Jeff called to tell us the work was done and we were ready to go. WOW.... Expecting the worst of news (you know how it is...) it was nothing but great efforts by Jeff and the Spradley service department staff to get us back on the road. We are so thankful Spradley Ford was there for us and greatly appreciative of the personal care of their service staff. Jeff Dunker you are our hero!!!Mike MessengerBuckeye AZ