I’d like to know who has taken over answering phones in the last few months. I have never had any issues with this office until this point. At first when I had called a few months back to schedule an appointment, I thought I had called the wrong number! Someone with a very quiet voice had answered, only stating their name and nothing else so I hung up. I double checked that I was calling the right number and called back. Same person. Okay I guess there’s a new receptionist. Please PLEASE find someone new, or retrain the current person. They are impossible to hear, they have made scheduling mistakes multiple times with me and I dread calling this office now to make an appointment. I’m autistic and phone calls are hard enough without someone asking me to repeat information that I have already said and spelled out numerous times. I just got off the phone with them asking where my RX is, because my doctor said he sent it over two days ago. This is an RX I cannot skip without going into withdrawal. Yet I have had to go through withdrawals EVERY SINGLE MONTH since April because it doesn’t get sent. I just got off the phone with this receptionist, telling him that I need my RX, my doc said he sent it - he asked me if I needed to make a new appointment with him, I said “no, but I need to make one with a new doc in the same building because my current doc is leaving this month” he says oh okay! And hangs up. I said I needed to make an appointment and you hang up? Isn’t there anyone else who can take the phones that actually knows what they’re doing? This place has been great in the past. But these last few months has made me want to go ballistic because of the incompetence of the receptionist. It’s hard enough having to call and have this guy answer, I shouldn’t have to call back when he could have taken care of everything right there. Please do something about this. It’s taking a huge toll on my mental health.

I had a great experience seeing one of the therapists at Western for about a year. My therapist was excellent at his job and easy to schedule with. I felt very supported and made a lot of mental health progress from this establishment.

Absolutely horrible, they are awful. Never read the medical history, had me on anti depressants when it clearly states in my medical file that I cannot take that. My dad died last year and the annoying intern said to me how does that make you feel? Seriously...so due to prescribing me medicine that I was never supposed to be taking, again stated in medical file, I became agoraphobic which is completely out of character for me and three therapist would not work with me when I could not leave my house. Also. when I requested someone other than an intern due to lack of experience they gave me the complete runaround for more than 4 months. I lost more of a year of my life. I demanded to be taken off ant-depressants which I never should have been on and now the agoraphobia is gone.

I was seen by the practice in 2006, good experience. Now that I have a different diagnosis (my condition advanced rather than improved), I was told by their receptionists that unfortunately, we dont handle those types of issues. It was suggested my family and I try cascadia or lifeworks NW, which have told me they primarily do urgent care intake only. I rated them 3 stars for politeness.

I am extremely disappointed with how I have been treated by your staff and therapists and nurses and doctors.I moved here from NYC where I guess things were a little different.I spent a good 6 months trying to get an appointment with a prescribing psysician, and when I finally do he threatens me, asks me what I’m going to do when he refuses to give me the medicine I have been on for 8+ years. Then it becomes a game to him. I’m not sure what information the therapists pass around in my chart but everyone I have dealt with there treats me like a drug addict.Yes, I am on a Benzodiazepine but when has that ever been the end of the world?So I tell the nurse practioner Christopher Thoen that my general practitioner has been filling my prescriptions while slowly lowering my dosage.Christopher Thoen does not care. He tells me to go detox myself. Go to the hospital because UNDER NO CIRCUMSTANCES WILL HE PRESCRIBE ME LORAZEPAM.So I ask him why that is, if another nurse or doctor might. And he tells me maybe they will but he doesn’t like me so he says that my attitude makes him not want to help me, and that he won’t refer me to another doctor either.So Christopher Thoen tells me that he doesn’t want to work with me. And I remove myself from the room.So I wonder now if this is all part of the plan, are the therapists there to dissuade you from wanting help? Because I mentioned on my first visit I was looking for someone to fill prescriptions I have been all but blacklisted, with the non-help of therapist Andrew Kreiselmaier and the first therapist, a woman who refused to see me after my first visit.I just wonder if this isn’t some kind of method to weed out the difficult patients because your staff seems COMPLETELY INCOMPETENT when it comes to people with anger and serious emotional problems.Are you a mental health facility or not because there is a serious lack of professionalism all across the board.I will not be back and this has prompted me to re-evaluate my life and I think mental health doctors in Oregon have a lot to learn and I will not be receiving any treatment for my problems so thank you very much.You won

Extremely frustrated with office staff! I called regarding appointment times and after repeatedly saying I didnt want my appointment cancelled I seen needed to be seen...my appointment WAS CANCELLED. I which put that I was like wait no I needed that appointment the lady on the phone became very rude and spoke to me like I was an idiot and didnt know what i was talking about. It is hard enough to to seek Mental Health Services and the front desk people are the first contact. How unprofessional for you to talk to someone like that. You are interacting with someone at the worst at times and you act as if they are incompetent! I admire the help Im receiving from the actually psychological staff. However the front desk made me feel so bad about myself that I didnt even schedule a weekly appointment and now have anxiety around going to my remaining appointments. Thanks for being apart of the problem and no longer a solution

Dr. Oneal at the stark street office is compassionate, caring and is very knowledgeable in her field...Desk staff is always courteous and helpful

Best counseling and Dr. s Ive seen in a while . 🍀😐☺️

Been here for over 2 years now. Finally found someone that matches with me. Front desk lady, Bernadette (? not sure about name) is super nice also and I love going up to her if u can every time.

Christine is very rude. Both times she called, I didnt happen to have my insurance card on me, and she refused to help any further and actually hung up on my the second time! I called back after she hung up on me and told her not to bother to call me back in the future (I figure if this is how I get treated now, I have no desire to be a patient of anyone that employes people like her). She had the audacity to laugh at me.

Aside from perhaps one or two physicians with whom I used to work, my experience with Ed Rosanski and the office staff of Western Psychological & Counseling Services is absolutely the most miserable experience Ive ever had with a healthcare provider/office in my entire life. They are either incapable or unwilling to perform the most basic administrative functions necessary to complete their jobs - entire reason I came to this office in the first place - and in my opinion, I would strongly urge anyone to never go there, ever. I used to be an oncology nurse. Then I came an oncology research nurse and worked in cancer clinical trials. Now Im a hospice nurse. In another setting, your life could have been or could be, in part, in my hands. If people trust me with their lives (and deaths), I hope you trust my review. F minus.

The business office at the Beaverton location is incompetent. They did not interpret my insurance correctly and overcharged me $5000 in a 6-month time. Their responsiveness is lacking as is their acknowledgement of making a mistake. In order to rectify this situation - I called the CEO Darryl Quick to have him sort this out. A check was mailed to me that day. A pity that a Counseling Service provides such poor customer service and treats clients with disregard. Either their hiring bar is extremely low, they give people a chance who cannot do the job, their wages are pathetic, or it is a churn em and burnem business model. Score D+.

This counceling facility is incredible! Not only is the front office very polite, friends and competent, but the counselors and doctors are even more amazing! In the beginning several years back I started seeing Emily who I became very close to and built a trusting relationship with. I have grown so much because a of the counceling with her. That is saying alot for Me! I tried to find a councelor I could connect with for years! It was extremely hard for Me! But then Emily had to move to another state. I was hit hard by this but before she left she put a great deal of thought about who would be the best fit for me when she left and she picked Anne W. She felt we would be the most compatible and that she would be able to meet my needs the best because of her background in trama and anxiety based Issues! Let me tell You! Anne is the best thing that has ever happened to me next to my children and Jesus! She is Outstanding! FYI, I NEVER WRITE REVIEWS! But I had to for this Place! I even love my psyc Doctor Meagon, she knows her stuff! I trust her. They have helped me work through so much! I still have a long way to go but I now have hope, I resources and the proper tools with guidance to move Forward! Thank you Western Psychology staff!

Great staff! A wide variety of counselors and treatment types.

30 minutes of waiting (I have anxiety) only to be told my therapist was stuck in traffic. Way to validate my feelings of worth. Wont be going back.

They listen and they really care!

Incredibly kind and professional staff

Very standard service, very rude nurse practitioners.

Compassionate, knowledgeable staff and therapists

Used to b a patient