Went in today Lady was so rude not helpful at all and just gave a lot of obvious bitter horrible service save your self some time and go to a different location. lady should be fired after reading how many reviews she has about herself went to a different location got what I needed and great customer service if I could rate this spot 0 stars I would thanks to the lovely lady working today

Made an appointment for 2pm. got locked into the shop by the one employee there (illegal to do by the way). she would not help me purchase a new phone at all. my phone screen was broken so i couldnt make calls and god forbid she called the actual verizon store for me (i just wanted to know their hours). Wasted most of my day waiting to buy a new iphone...

Don’t waste your time, go to the Broadway location. This isn’t a Verizon store, it’s a 3rd party reseller with poorly trained, unfriendly staff. Totally useless.

Female employee rude and condescending. Lacks basic people and sales skills. Probably should find new line of work which as nothing to do with general public. Waist of time she feels entitled to have a bad attitude.

Nate, the customer service rep, was stellar! He helped me through all the hurdles of line switching, device selection, plan options and all the rest. It was not a straightforward switch, and he was super patient through the transition, all the while clearly explaining the changes and benefits of various options. He helped me for more than 2 straight hours and even again the next day, never showing exasperation at all of my endless questions and clarifications! He was extremely polite, attentive and worked fast! Thank you so much!

The costomer service went above and beyond. Despite many challenges, all my needs were met more than I thought possible. Sophie was amazing!

Im always treated with respect and courteous smiles when I come into the store and they always are very attentive to my needs I could not ask for a better service out of Nathan great employee

Nate was the best customer service rep Ive ever had at a Verizon store. He knew everything about the phones and found me the best possible deal.

Very kind and professional. It was a pleasant experience and I felt very safe in the store. Sophie is a jewel of an employee and a great help with the little annoying things about dealing with phones. Like bill payment. Hahahahaha :) thanks guys.

Sophie is the best Ive worked with in my 20+ year relationship with Verizon. The best .

The people were so nice! It was an amazing experience. If you ever need a Verizon to go to choose this one!

AVOID AT ALL COSTS! DO NOT GO HERE! Took over 3 hours to get a new line and iPhone because the staff had no clue what they were doing. The manager didnt want to help since the employee had already started. 4 weeks later we get the new Verizon bill thats completely wrong, is on the wrong plan, and we are only getting 1/5 of what was promised for the trade in. They did not explain any of the options regarding the various unlimited plans or that auto pay would save us money. They literally got everything possible wrong. Sad to see after reading other reviews that we are not alone in our terrible experience. Save yourself the headache and go elsewhere.

I upgraded my phone on 7/19 at this location. Due to COVID, there were people waiting outside for their turn to come in. When my turn came, I was surprised to find only one sales associate (Sophie P) in the store. Despite people angrily knocking on the door and glaring through the window, she remained friendly and helpful while completing the sale and suggesting accessories. When one person began to behave aggressively (yelling and knocking hard) while waiting outside, Sophie respectfully and calmly explained the situation to them and offered assistance as soon as we were finished. I was impressed at how she handled the chaotic situation and provided great service at the same time. I really don’t think it is safe for anyone to be working alone at the Burnside location.

I needed a SIM card for an iPhone I already have on the Verizon network that was damaged. This authorized retailer Victra tried to sell me a SIM card for $10. Ive been with Verizon for 30 years even back when they were called AirTouch and Ive never been charged anything for a SIM. I may be getting old but WTH is that? Went to a corporate store less than a mile away. Free, no problem...lousy authorized retailer IMO...

Very pleased with the service of Nathaniel. He was very patient with questions and concerns of the process.

Very rude and unhelpful staff

As a former Marine Sgt. I can only admire good customer service as it comes to me. And that has been my experience today ❤️ with brother Nate!

Sophie is the best!! Thank you! She really goes the extra mile

They were super helpful and very COVID cautious in their cleansing and safety protocols

Showed up during the open hours to find it closed cause the employee was out for lunch and didnt come back till 04:50 pm then refused to open after she got back.

Today I came in here and I worked with Leon and Zane at the Burnside Verizon. as a customer who could get overwhelmed because Im about to leave the country. These guys were beyond awesome they gave me every bit of information and I needed to stay grounded and not get overwhelmed and Ill be coming back to the store all the time now looking for them. Please give them raises today.

This store says open, all lights are on, it says to scan a QR code to check in... no one is here. No one is answering their phone. No one is checking me in for service. Clearly they are NOT OPEN.

We got our new phones and Zane was great. He was very professional and helped us set up our phones. At other phone companies they did not give this great customer service. Highly recommend this store.

THANK YOU so much to Grace at Verizon (1972 W Burnside store) for your professionalism, excellent customer service, and patience.I never thought Id be writing a review for a Verizon store, but I appreciate Grace and the other team members so much. So, I wanted to spread the word.It was definitely my own fault why my phone froze, and Grace handled the entire transaction with the best customer care possible. She heard, understood, and handled the issue from start to finish with the highest integrity and professionalism. She was knowledgeable and friendly, helping me with my new iPhone purchase.Meanwhile, I noticed that all the Verizon team members took care of their customers in a similar, effective and caring way. Sophie was taking care of another customer by placing a hard-to-find phone order at another location and making it easy for them to pick up the product without going through the process again. Another Verizon sales associate was helping a customer become an authorized user with their family plan so that he could upgrade his device.Thank you, everyone, so much for your help today! Ill be sure to upgrade my phone next time before I freeze the screen. For anyone who has a tricky situation or just wants to upgrade your phone, this is the store to go to. Thanks, Grace!

Great service, Sophies the best! She went way beyond expectations, helping with transfers to new phone, and providing excellent service. I will not hesitate to do business there again.

Although I cannot stand the monopolization of industries like the way Verizon actually controls the cell phone industry at large, the folks down at this Verizon store really helped me out and they (the person who helped me out, not trying to assume their gender or sexual orientation) deserve a 5 star rating and a review. They took my iPhone 5 that is supposedly no longer compatible with any of the monopolized networks and made it compatible for full use. I’m sure it wasn’t an approved thing to do by management and overhead, to trick the system into accepting my “outdated” phone, but it seriously helped me out in a bind and saved me plenty of money I can now use to pay for my monthly phone plan. That person who helped me may have been a rogue employee and is probably fired by now or will be soon, but thank you person who shall not be named or labeled, thank you. You gave me a little faith in a company that doesn’t deserve your awesomeness.

I had a great experience with Timothy who I found to be honest, knowledgeable personable and genuine. He went above and beyond to help me resolve some issues with my phone and billing. This guy has a conscience and I will definitely go back to him in the future if I need help. Highly recommend him for your rep.

Great staff! Fernando A and Tim H were pleasant, helpful, and best of all were able to solve our problems completely. They took care of several customers while we were there, and all appeared to have their issues resolved quickly. Good number of devices to try out, and these guys know their inventory well enough to make personalized recommendations, without being pushy. Thanks!

Great customer service..

Even one-star is too much for all the trouble that they created for me. I went to the store with my new phone to purchase a prepaid plan. Fernando A who was the store guy gave me the SIM card and I paid the fees. I asked him to setup the auto-pay and he just find out that he didnt setup a PIN. he called the Verizon customer care and after 15min waiting he talked to the lady to get the PIN fixed and called another number to setup the auto-pay and I left the store. It took almost 1 hour of my time. What a waste...Tonight when I started the phone I found out that the SIM is not active and I called Verizon. They told me that I didnt pay the fee. I gave the guy the receipt number and all the information but he said he need to contact the store to verify and since they are closed, I need to go there in person tomorrow.Great, I have to make another trip there and redo everything PLUS my phone is not in service until tomorrow. why not doing it right at the first place. If you are not sure or you dont know how to do it just ask one of your colleagues. However, his colleagues who were there and saw the situation did even try to help. Please, dont waste people time.Thanks Verizon for wasting my time...Beside tomorrow which I have to go to the store, I will never go there again and I dont recommend it to anyone.

I spent almost 3 hours in the store in March 2018 after my phone spontaneously died at work. I needed an affordable replacement and spent most of the time waiting, which I understood (thats just how it is sometimes) except for how increasingly rude the reps were acting. Garrick worked with me while I communicated with my dad---Im a 23 year old student working full time for minimum wage and living away from parents who foot the phone bill---but by the time I was ready to purchase the Samsung J7, he was busy with another customer. The other rep Sophie ignored me for almost 30 minutes, and when she finally seemed to care that a customer was waiting, kept trying to push me towards a much more expensive phone. At this point I was exhausted and stressed and didnt have any more ways to say that I live well below the poverty line and cant afford the newest flashy model. To say the least, my in-store experience was rotten and uncomfortable, and as someone who visibly presents genderqueer, I did not feel supported by the reps alternate negligence and pushiness. A little more than a week later, I was experiencing problems with the phone (it was not performing as promised), and I had to return it. Verizon told me that they could not facilitate the return because Victra is a separate retailer, and I would have to go back to that store to get rid of the phone. Sophie was there again, and kept trying to change my mind or up-sell me, even though I made it clear when I walked in that I was not going to be purchasing another phone from Victra. Then she tried to tell me that she wouldnt be able to do the return before the store closed despite there being only one other customer and despite the fact that I arrived more than 90 minutes before the store closed. Do not go to this retailer. Victra probably contracts its employees on commission, and clearly doesnt care about its customers. Take the MAX to Pioneer Square and go to the actual Verizon store one block away. They are much more efficient, straightforward, trustworthy, and friendly than this crappy retailer.

I would give zero stars if I could. Went in to buy a new phone after ours was stolen. Thought we were lucky to get the manager to help us choose. We ended up getting the new iPhone and the manager said that with the purchase we get a free Samsung tablet. We didn’t want a Samsung tablet (because who does?) but he said again and again that it was free. So we took it. Next bill we got had a monthly $13 charge for said tablet. We called and the sale guy who answered said we would need to talk to the same manager and that he’d call us back. We got no call back. We tried to call SEVEN times over the course of the next day and they wouldn’t even answer the phone. Called from a different number and they answered first ring. Still nothing but denial from the manager. So we called Verizon directly, and considering how long we’ve been customers, they credited our account and removed any further charges. We offered to mail the tablet back but the Verizon rep said these guys are scammers and to just keep it! So I guess we did end up with a free tablet but BEWARE. Not even VERIZON trusts these people. Do NOT give them your business. Whoever owns this business, don’t bother asking us to call you to discuss this experience. Maybe you should have answered the first seven times.

One of the best experiences Ive ever had buying a phone. The entire staff was great. I worked with Nicolas he took his time to make sure all of my data was transferred.

My phone was damaged on vacation and I had to buy a new one in N.Y.No contacts remained and I couldnt figure out to how to replace them-I am old and it was frustrating! Kevin and Timothy were wonderful. Theyare smart, patient, kind , tactful and very competent. I am grateful to have happened upon this store. And they even have parking!

I came to this store to purchase a couple of phone chargers during the snowfall on December 14, 2016. While I was in the store many roadways, including Hwy 26 West, were closed down. This caused gridlock and many people began filling up the parking lot preventing me from leaving. Fernando, the Verizon employee who was working the floor, was extremely kind to me and let me stay in the store until he closed up. He was a very pleasant and professional person, and even provided some much appreciated advice. I came back to this store the next day to express my appreciation to the store manager (whose name I didnt catch, Im sorry) and she was also very kind. Ive dealt with many different Verizon Wireless stores and this one had BY FAR the best staff. Best customer service experience Ive ever had with Verizon.

The crew was knowledgeable and friendly. They were able to help me free up my iphone that AT&T has unlocked by still tied to account with no contract. Kevin even got on the phone and spoke with AT&T rep to help me resolve the issue. Excellent customer service.

I got plenty of support in here today from Fernando and Andrew. They did a great job helping me figure out something confusing. And then they we had a lot of fun trying out different speakers and they really helped me figure out what to buy and Im walking out of here feeling fulfilled and .ore skilled with my new bluetooth. These guys were fun to hang out with Ill come back in the store because they are real people!!!! We need more folks like them. Thank you

Timothy Hernandez is top drawer! He is knowledgeable, professional, and efficient in a a sometimes very busy store. He listens to your issue and personalizes your options, gives you the time you need, and is very funny. He is a rare individual and I hope he recognized by management and is promoted swiftly to the very top.

These people are sales people. They are not trying to help you with your purchases or bill. Dont believe it when they say you have to buy hums to reduce overall price for your bill. That you have to have so many lines to make it cheaper for a business account...its all lies. They lied to us about getting ipads for free when we upgraded our phones. They didnt turn in our phones for credit and pretended they didnt have our stuff. Finally, they admitted to finding our phones after we went through a time consuming back and forth of he said, she said. Never trust these people. They seriously only want to make a commission off of their sale with you and then laugh all the way to the bank.

Our family of 4 converted to iPhones earlier this year. We worked directly with Sophie, the manager of the West Burnside store. She is a gem! She was thorough in finding the best plan for us, processing the paperwork, and familiarizing each of us with the various functions of the phone. When questions would arise, she would provide the necessary information expediently. And, she even remembers us months later and waves when we walk past the store! She is a real asset to Verizon.

Cell phones confuse me. I often consider myself internet and mobile device illiterate. This place is awesome. I always have a million questions in the cell phone store. Never once did I feel rushed or stupid, even though I asked many stupid questions. Kind employees who bring a great positive energy to the whole store. I recommend this place to anyone looking for anything in the realm of cell-phones.Michelle was the main one who helped me and never once did she seem like she was in a hurry to move on the next customer. She wanted to make sure I was fully satisfied with my cell phone purchase before letting me leave. After I first left I was having an issue with my phone receiving texts. I returned thirty minutes later. Michelle was with another customer so Sophie helped. Sophie was just as awesome as Michelle. The two of them gave me the best phone purchasing experience I have ever had, and I normally DREAD going to the wireless store. I will never go anywhere else for my cellular needs as long as Michelle and Sophie still work at this store.

Went in today for some help with a phone (new to the area). Ended up getting some bomb ass chocolate cake from the employees while I waited along with some great recommendations on what to do around here. Lets just say everyone working was cool enough for me to be writing my first google review ever (while at tilt btw👏🏼)! Great customer service. Highly recommend!

Worst store ever!I am 31 years old, and I have to say these entitled millennials didn’t even try to help me use their new fully electronic system.There were 6 of them there, none of which could help because everything is done through a kiosk.Might as well not have people there at all.Anything you can do already through the Verizon app can be done at this store, but nothing more.Waste of time.Horrible customer service, Comcast is better experience than this store.

I went in to upgrade my phone one day and my wifes phone the next. Timothy and Kevin were very friendly and helpful. They know what needs to be done and they made it fun to be in the store. They managed to save me money in ways I didnt know about. I wont be doing upgrades on the Verizon site anymore; Ill be going to this place.

I came in today to switch over from sprint and expected it to be a long process, but with the help of Fernando it was quick and easy. The entire staff was friendly and made it a great environment. Thank you so much to Verizon and Fernando for making the transition over simple!

Once again Sophies crew comes to the rescue!Ive been with Verizon for many years, but NEVER experienced the level of service, knowledge and just plain kindness that this store shows its customers.Sophie, Timothy, and Fernando all helped out with getting the impossible done for me...and Im immensely grateful.....not to mention loyal!My thanks to all the good people at this store, you are clearly the BEST OF THE BEST!Carol Schuler

Aubriana helped me switch over my phone carrier to Verizon and it was the most easiest switch ever. She was very polite and friendly. She went above and beyond to make sure days later I was enjoying the phone and that I was completely taken care of. I would recommend anyone to come see her and the whole crew at this location for your phone needs.

My contract with ATT is ending soon and the service is not that great in the area where I live. I went into this store looking for plans within a certain price range. The sales associates were able to find a plan within my price range. The service in the store were very friendly. I recommend this store 100000X!

Not the friendliest group of guys that work there. It was a very bro-y atmosphere, and I felt talked down to. Otherwise they did fix my phone, but I probably wont go back.

Love the staff here. Worked with Ron, Earl and Kevin who all bent over backwards to get me the best deal and information possible. Came back the next day to upgrade my wifes phone through them as well.

My experience was great. Earl was super helpful to me. He was patient and knowledgeable. I couldnt imagine better customer service!

Got my new phone at the beaverton store but nothing worked! Turns out they didnt activate my phone. These guys helped me out and got my phone working! Thank you!

Went in just to look at my options for a new phone and they were able to save me money in the process! Cant thank these guys enough!

Excellent service provided by Timothy H. Was helpful and knew what he was talking about when it came to my new Note 8. He wasnt pushy at all. Overall fantastic experience and happy to know are so close.

Knowledgeable folks, friendly. This place may not have the best prices around but I loved going there after the 3 days of hell I went through at the Verizon store downtown on Broadway. Not only was there no waiting but they actually asked what I was doing with my various device to make sure everything worked together correctly.

The sales associate stayed a few minutes late to give me time to get to the store. She had the SIM card I needed on the counter. In and out in two minutes. Several orders of magnitude better and more pleasant than dealing with on-line or over the phone help. Thanks!!

Some of my contacts went missing on my Galaxy S5 and I couldnt figure out how or why or what to do about it. I stopped in the store and Michelle and Benny BOTH worked to figure out the issue and changed some settings on my phone that I would NEVER have found on my own and sent me on my way in less than 10 minutes and with a smile. Exemplary customer service - thank you!

My man Garrick hooked it up with low pressure sales pitch and got my mother a smart phone she actually wants to use all the features (shout outs to the Google Pixel)!For real, the folks here are gonna help you out and make sure you feel cared for.

Just awesome. Super patient and helpful, and all with a good and friendly attitude. Super stars! Go and see them, they will be happy you came in.

The manager (Sophie) refused to sell me a SIM card without having my iPad in the store. Wanted me to drive home, get it, and bring it back to activate it (which is completely doable on my own). Other Verizon stores are much more helpful, avoid this one.

Went in with my new phone on prepaid (purchased online) and received excellent service. Both people working this day were helpful but I want to thank Kevin especially.

DO NOT TRUST ANYTHING THEY SAY! I went in to purchase a Jetpack and was misquoted on what my plan would be, was not given true plan options and was given an expired rebate! I was told my bill would increase by $20 per month and it was $343! I had to call Verizon twice to get the expired rebate and the plan sorted out. Come to find out that Timothy misled me on every transaction. I am happy with my Jetpack but very unhappy with the credibility of this Verizon retailer. Order through Verizon directly, dont waste your time here.

Really nice people in there. Timothy helped me and he made a boring experience fun. Great vibes.

The 3 minutes we spent in the store gave us plenty of reasons to never come back. We were planning on buying 2 new phones but David was condescending and rude. He gave inaccurate information and was clearly not interested in selling anything. Go somewhere else for your Verizon needs. A generous 2 stars because it has off-street parking.

Had a great time and experience with Fernando today. Great help, great deals and a joy to work with. Another good purchase at the Burnside Verizon store.

The staff was very helpful. Kevin clearly explained my options as I was upgrading my phone. He reviewed my monthly plan and helped ensure I choose the best option. Not only are they helpful but conviently located with great parking. Plus there is a Starbucks and Fedex next door.

Earl, the assistant manager here, is totally awesome. If he can, hell help you. He swapped a SIM for us happily, without weird questions or anything. If youre doing business with Verizon, do it here. Ask for Earl if you can.

Fernando was very friendly and helpful. He did a great job of showing me what options were available without making me feel pressured to choose a plan that didnt suit me. I couldnt ask for a better in-store experience. Ask him to set you up with Samsung Pay.

Worst Customer service experience in a while. My Samsung S6 phone suddenly and randomly stopped working. i need a phone for my work. I stopped by at 9:45am and they decided to open at 10:05am that day instead of 9am, so my experience started with waiting patiently outside for 20 minutes. When I got in they were significantly less helpful than when they were making me wait outside. I explained the problem and asked if they had ever heard about something like that, they said no despite me reading online that this was a common occurrence for the s6. I told them the phone was not working, they turned it on and started to berate me that I was wrong, 15 seconds later the error message I had explained to them came on and the phone shut itself off once again. They then put the phone on the charger, and berated me again when a temperature warning came on that the battery was too cold to charge. They said that they could not have it on the charger because it might blow up the store. When I tried to give them the billing pin to buy a new phone, they refused to enter the one that i believed was the correct one. I tried several other pins and none worked, i asked if there were any security questions we could answer to bypass the pins and they said no. I asked them if there was any way we could find a solution to the problem and they said no. I was perfectly willing to just buy a new phone and start a new plan at this point, but they did not even offer that as a solution. I was wiling to pay anything to rectify a situation wherein their companys product malfunctioned due to a faulty product and they were zero help. Thankfully my contract is up and I can just go get a new plan with another service provider today. As a manager of a successful customer service operation, this situation was an incredibly helpful learning experience for my employees. The two employees at this verizon store were an incredible combination of incompetent and rude, they couldnt have been any worse if they were sent from hell to ruin my experience.

They try to help.. Verizon is the Devils cell service

Got what I needed and installed onmy phone in minutes!

I was in Portland visiting family and had a great experience at the Burnside Verizon store. My phone was acting up with issues and I went into the store on Burnside and got great service. The gentlemen that helped was very friendly. Im not tech savy but my phone kept freezing up and moved slowly all the time. He messed with a few settings and it works fine now. More importantly he looked up my account and put me on a new plan that is saving my $10 a month! Its great working with honest sales people that want to help you save money. A+ Verizon!

Sophie, the Store Manager, is top notch. Very thorough, very patient, and excellent at making sure you have the right plan at the right price and setting up your new phone, tablets, accessories, etc. I hope she always stays at this nearby store.

The people are great, BUT THIS IS NOT A REAL VERIZON STORE. I have been screwed over by buying insurance for my phone thinking it was through Verizon. It wasnt. It was in fact a NIGHTMARE to deal with. Be wary if you need actual Verizon services here.

I had a great experience with this Verizon store. The sales rep, Benny, went above and beyond to help me get the phone I wanted. He got me an amazing deal on the phone and even drove to Clackamas to pick up my phone so I could take it home that day.Overall, the store was clean, the staff was very knowledgable and friendly, and they go the extra mile to make sure you are getting the best product for you.

The staff seemed genuinely disinterested in actually helping me, because they didnt even verify that my number had ported before I left the store.

Horrible customer service. Biggest rip off and liars! This place will rip you off and not show you all the latest models. I wanted to buy the latest galaxy model and they sold me a galaxy 9. That wasnt the latest and I clearly told them I wanted a big screen like with plus. Anyways, it started glitching and I came back and Fernando guy made me wait an hour and a half and then refused to help and serve me.

Poor customer service they also add on costs that are optional but make it seem like they are mandatory.Manager has an attitude problem acts like he knows it all.They will send you to cooperate if you refuse to purchase what they “Suggest. They aren’t there to help they are there to sell. Choose a different location to shop from.

Im just taking a quite moment to rant and rave about your two employees, Earl Crawford and Sophie Porzio!!! My phone was stolen and these two went above and beyond to help me locate my phone! Earl had the genius idea to use google+ location to find it remotely! So today Earl is my hero. He wouldnt accept coffee but I just wanted to let anyone know that reads that Earl is awesome and deserves a promotion. Above and beyond service! Thanks, Patrick Thomas (the happy owner of a Samsung Note 4).

Aubrian was amazing. Thank you so much for hooking up my new phone!

I bought my phone from this store and recently stopped in to get help with global roaming service. The manager was rude and said he did not know how to do it, that they dont help with technical problems. This was a service problem that would have taken him no more than a minute to check. My next phone will come from another dealer.

This store deserves a less than one star for being un-honest staff.

Very personable and knowledgable and also patient Made me feel like I found a reliable and accessible resource. Many thanks. Go Verizon. Miles Novy

Super unhelpful CSRs...and way expensive. Go across Burnside and get yr cell service through MetroPCS. Save yourself heartache and a couple dollars.

I had a great experience with friendly, attentive and efficient service from Tim. Everyone in the store was knowledgeable and engaging.

Andrew has helped me twice; actually, he saved my life. Ive been to other Verizon stores and this is the best by far.

Timothy Hernandez helped me with a billing problem with my new phone and was extremely patient both with the Verizon phone rep and me. Problem solved!

Better than any corporate store

Sophie was super helpfulfull and patient. Highly recommend for any and all your cell phone needs.

These guys are the best,! I was overwhelmed with the learning curve involved when switching from my iPhone to the Samsung and they tirelessly and patiently walked me through it, answering all my redundant questions, never making me feel stupid, I cannot say enough as to their professional yet friendly manner ! So glad came here !

Benny helped me with a problem on receiving texts from a company for over a year. I will no longer receive text and am happy for the great customer service.

I never expected to have such amazing service at Verizon.. Thanks Aubriana!!! You are wonderful .

They most rude two male employees Ive ever encountered, Im almost considering switching carriers! I came in because my galaxy 8+ has been acting up and as soon I told then the problem they immediately started blaming me for braking it, and acussed me of lying instead of trying to help me or hearing me out to finish my sentence, they just told me to deal with it , shame on Verizon for hiring these 2 idiots!

This store is a joke, came to buy a new phone today and a idiot bold guy was super rude that I am canceling my account.

Very helpful staff. Disappointed to be charged a $20 in-store set-up fee I did not need or authorize on top of a $30 activation fee.

Man bun guy had poor customer service. Decided to leave and figure out the issue on my own.

Aubriana Hern, great customer service , knowledgeable on all service w/ regards to all questions asked. Asset to your company.

Miss Aubriana was phenomenol. She was so easy to understand with set up.

The staff was nice enough, but this place is a joke. Very expensive services compared to an actual Verizon store. Save yourself the time and money and go to an official VZW location instead!

Earl took great care of us, very patient with all of our questions, we really dig our plan, and phones. Thank you