I started with an intern and had to get switched to a new clinician when she left, no big deal. well i worked with the new therapist for a month and suddenly got a text yesterday morning from the front desk that she was no longer working there, with no explanation. my therapist didn’t reach out to me personally, no explanation given, just a generic text. it just seems extremely unprofessional to not have the therapist reach out to clients individually? not to mention this is a trauma center, it’s pretty safe to assume most clients have some sort of abandonment or attachment issues. even a phone call would’ve been better. this whole thing has just been really disheartening.editing to add: i was told someone would reach out to assign me to another therapist. it’s been over two weeks and that never happened, meaning i’ve effectively been dropped from trauma therapy with no reason or warning. DO NOT go here. they clearly don’t know what they’re doing.

Horrible/intermittent communication with the only nurse practitioner at this location. A healthy therapeutic relationship is based on trust. Because of zero follow up from the nurse practitioner, my leave and disability/FMLA claim with my employer has been pending. I have not been paid. There is no response from this business. The relationship has contributed to additional stress during the death of my mother - and added to an already traumatic experience. I am surprised ITTC is still able to run as a business. I will be filing a complaint with the nursing board.

I love the concept of this clinic so much but in practice they are falling short and even doing harm.First of all this clinic only lets you see your therapist twice a month as a policy. I have been requesting once a week care for over a year. I was going to switch to my therapist‘s private practice to get this weekly treatment but ITTC threatened to fire my therapist if she took me to her practice. Previous to this I was seeing a different therapist who did not have their Oregon license and they suspended my treatment for months until I switched to my current provider.ITTC is blocking me from getting the mental health services I need. It is unethical and frankly selfish and cruel. We are talking about mental health!! They should be putting their clients first!

I can see that this place is really special, but I did not get any help here. My treatment felt lazy, and I was connected with very few of the resources offered. I waited for 6 months to get in, and was placed with someone who did not put any work into my care. I was treated poorly by the office staff who are clearly overworked. It was very disappointing. I want to believe the place is good, but I just didnt see it. I had my hopes up that I had found a place to heal from trauma, but I was let down hard. I hope you get better support than me!

I nearly died in my process of treatment here. First of all, my therapist dropped me in the middle of our work, only a few months in. She said I seemed like I was better and didnt need therapy anymore - despite the fact that I was too unhealthy to work and was on the edge of homelessness. Then my psychiatrist quit working at the center right before I was leaving town on a planned trip they were aware of. The new psychiatrist wouldnt refill my medications without meeting me in person and so I ended up detoxing off 4 medications on the other side of the country. Its a miracle Im still alive today after that experience. If I could give this center negative stars, I would. Their treatment of me was inhumane and worse than the trauma I had gone thru that brought me there in the first place. Please take care of yourself and avoid this place.

Not adequately trauma informed (expect many changes without warning, including rearranging furniture and drastic hair cuts, as well as being informed of therapist vacations or other cancellations on your way out the door of your last session before the several-weeks-long break), transphobic (“I don’t see gender” and yet somehow can’t get my stated pronouns right), and (temporarily) refused to bill my insurance even though they are in network. They required a card on file and charged me the full amount for 4 sessions without sending me a bill and without submitting claims to my insurance (although they claimed they did and that the claim was denied because the provider was out of network, my insurance company told me they never received any claims, that my provider is in network, and that I have out-of-network coverage anyway). After 2 days of arguing (at no point did they say anything reasonable like Okay, if your insurance didnt even receive claims, something has gone super wrong. This is where I sent them to..., they just kept insisting that they had submitted them, I guess implying I was lying to them or my insurance company was lying to me??), I got them to agree to refund me and bill my insurance before billing me (turns out they had submitted claims to the wrong insurance company, apparently). Because I now have a balance on my account while I wait for them to bill insurance and no card on file (I cancelled my card so they couldn’t make more charges - I was unable to dispute the charge because I had given them permission to keep my card on file), my care there has been suspended until they receive full payment from me and/or my insurance. Zero communication from my therapist about any of this, just the office manager. I truly think they only stay in business because there is a shortage of providers offering the kind of care they specialize in, but specializing and being good or even qualified are very different things.Edit: Four months later, I contacted them for an update because my insurance company had still not received any claims. They told me they had decided to just write off the charges for administrative reasons rather than bill my insurance, my account balance is zero, and Im able to return again in the future (the group I attended is not running during the pandemic, or at least thats what Ive been told). I have to wonder if they were ever going to tell me about this decision if I hadnt asked. Id been regularly checking in with my insurance company to make sure their claim processed properly, and I was wasting my time. Im also surprised that they do not want me to pay my coinsurance amount, apparently. For some, that might be a positive. In this context of choosing to just not contact me after saying I could not return until I made payment, I dont really feel that way.

I get my therapy done here

I highly recommend this place and what they stand for. I had trouble over the years with finding a therapist that felt right for me- giving me the motivation to feel good about treatment. Since finding this place through a recommendation, I found someone that I really feel good about and comfortable with. It has helped everything in this process of healing and it has really helped me get through the hardest times in my life. Thank you to those at ITTC. They also offer classes of different sorts, including yoga.

I Was excited to start a group therapy at I TTC. I felt like I was getting out of my comfort zone and going to get help. I paid for childcare and I look public transport two hours away from my home to this office because they specialize in dissociative disorders. Before choosing to be involved in the group, receptionist assured me they except my insurance. When I got to the actual office they told me I would have to pay $40 each session for the next seven weeks to be involved in their program. No one had the courtesy to tell me this over the phone. The receptionist was rude to me on the phone and made me feel bad about myself. I don’t know how the therapists are here because I have not received treatment due to being unable to afford it without insurance. Either this office is attempting to swindle folks who HAVE an extra $40 laying around out of their money by being vague or they really need a new receptionist.

I agree with other reviewers, the space and office administrators are not familiar with trauma informed care. The office is very disorganized, I’ve had issues hearing back from Libby at scheduling and having specific questions answered. The waiting room at the old location was worse but the new location is quickly catching up, with passive aggressive notes that make this trauma client feel like there is an authoritarian atmosphere. When I tried to address the issue with a grievance, none of my concerns were addressed and I was let go as a client. Clearly someone in that office is unable to use healthy direct communication techniques and the whole place suffers for it. It seems the founder is not around anymore and the whole show is kind of out of control.

This place has helped me tremendously. Best mental health help I have ever experienced. Life changing.

Very trauma-informed accepting enviroment. wonderful staff. great therapists!

Note: this is on THE WORST HILL for pedestrians. while its definitly possible to get a wheelchair or scooter into the building without an issue the slope of the Hill may make it impossible to navigate alone. Ive been with one therapist and am switching because i dont think shes at all informed on my condition and doesnt know how to help me acheive my goals. we set them then never talk about them again unless i bring it up. then its how much progress have you made. the answer is none cause idk how to. if i did i wouldnt be paying for therapy.

I really wanted to like this place but honestly Im very unimpressed. The people at the reception desk are really great, Ill say that much. I had a really negative experience with a psychiatrist here, she dropped a bunch of her patients & claimed that letters had been sent out but I never received any notification whatsoever. I was then denied my medication there for putting me in valid medical danger & I had to remind a trained professional how to do her job. It was a really disappointing experience, not to mention the panic of scrambling to find another psychiatrist. I just got dropped again from a therapist here and honestly good riddance. Im done with this place. They seem to put all of their energy into putting on a mask of professionalism, inclusivity and kindness, but theres very little substance behind it, and I dont see a lot of trauma awareness in their practice. Frankly Ive gained more trauma in my time putting up with this place than I have processed any previous trauma. I see a lot of similar reviews. ITTC, I hope you read these and realize your methods are failing a lot of people that you claim to want to help. Maybe its time to re evaluate how you do things, like not dropping clients out of no where when theyre in the middle of intensive therapy with you. I dont think you realize how damaging that is to a person. Good day.

I have been a patient of cathy ahern for a couple of years now and if i had to go anywhere else it would be very difficult. she does not use cliche or obvious treatment tools but is genuine. i have been the therapy for a while—both for professional supervision and for support for personal trauma and cathy has helped me through some of the darkest times i’ve experienced

This building specializes in debunked and dangerous recovered memory therapy, and the chances of them getting a lawsuit are a WHEN, not an IF. These therapies can and do destabilize people for years or for a lifetime!!! Dont be a victim. Go somewhere else! None of the staff agree with each other on what your treatment should be. If you go from one doctor to another within the building, they will take you in a completely different direction, disregarding everything the doctor before them thought of your treatment. The staff rarely acknowledge your own knowledge of yourself and your own needs. If you disagree with them, they do not work with you to come to a compromise. They bully you until you agree with them or until you give up.

Very professional place and great friendly receptionist... My counselor I great...

I have had a great experience with Tiffany. I wish the front desk was easier to reach. That part is incredibly frustrating.

I’ve been there a handful of times and they’ve been Really good about scheduling and getting the counseling I just wish they would be a little more prompt with medication

False advertising. Not trauma informed at all. Hypocritical lip service only. Trauma patients beware of being re traumatized here then dismissed.

Great atmosphere. Great value.

Everyone is really nice. Great place for therapy.

Went here for EMDR therapy to be pushed around therapists without any consideration of my trauma. They eventually decided for me that I was too “traumatized” and then instead of my therapist the office manager call to tell me I needed treatment elsewhere. I then attempted suicide that day. No thank you.

They don’t return calls, emails or texts. I tried repeatedly to call the office, and email. Then I emailed and texted the practitioner. No reply ever. Doesn’t the livlihood of ones business depend upon getting back to people?

Good drinks n za

The best therapy I have ever received.

Nice peeps. Comfy waiting area.

This place is amazing for those with all sorts of trauma

Excellent place. Everyone is caring and understanding.

Kind and supportive pocket of humanity.

Ive been through a lot of really terrible therapist I think Sarah Lebo was the worst.

Never been in, but their door is very pretty :)

Great place, very helpful

Awesome place for trauma counseling!

They really help