I really thought this place would be 5 STARS. Boy was I wrong! I was in contact with one of their engineers and I told him about my situation. I stressed that time was very important. He gave me the run down of how they operate (collect $$$). I was shocked that I would be paying that much upfront even BEFORE a site visit but I decided that maybe these guys will be worth it. I agreed to the terms and one of their engineers came in a couple days after. He told me he can help me and he advised me to take a memo he would write to the City of Portland. He should have this done no later than Tuesday but he would need to collect additional funds for it. So im into this business $1,000 for a site visit and memo now. He also stated hes working on big projects but he saves the last hour or two in his day for smaller ones like mine. Ok, so its Tuesday and I ask him wheres the memo. Sorry no memo, ill have it for you tomorrow. Again Wednesday no memo, sorry I had problems at the house Ill have it for you Thursday morning for sure. Thursday morning no memo, but I finally get one Thursday afternoon at 2:20PM. Ok, well that leaves me about an hr to review it, print it and then take it to residential night at the City of Portland. I email him back on Friday with info I got to move forward. He doe not reply for A WEEK! Then after that he tells me this is not something he can help me with and if I did decide to ask for his help he would be a few weeks before he could help me.All in all I felt his communication was very poor. He never kept his word on times. He lacked professionalism. I emailed him and ask for some reimbursement, he said he felt everything he did on his end was legit. Legit at empty promises? Legit at wasting my time and money? Where did my $1,000 go? He even added one of the upper management guys on the thread but he never said a word.Im not one to ask for money back, but I feel like I wasted a lot of time and money for nothing. Im fine with paying someone for their time but he hardly did anything and for them to take $1,000 and think its justified how everything went down is ridiculous. Ive hired another guy to do the job, hes a fraction of their cost and is professional. STAY AWAY.

Great firm to work with on our home remodel