I got their Groupon for the oil changes, they are by far the cheapest but after a year I am having a hard time trusting them.When I first went in my Airbag light came on when I picked it up, I showed them and they said we dont touch that, they tried to diagnose it, not cuz it happened on their watch, but because I had a freebie on my groupon. They couldnt figure it out and I paid $50 to have it diagnosed elsewhere- basically it isnt worth investigating further so still broken- it is an old vehicle so Maybe it was a coincidence?I reluctantly came back and on my 4th & last Oil Change there was oil on the door, seat, and shift lever.Also I noticed a metal ring had fallen off my ignition housing and been placed on the steering column adjust lever (see pictures). I showed them and first response is- we dont touch that. They asked around and the technician didnt remember.The ignition ring wasnt a big deal but that they wouldnt admit to it makes me think they either intentionally or delinquently mess with the cars- or maybe just certain customers. The savings isnt worth wondering what else they dont touch :(If you do go there, I suggest you wait- It seems like the sketchy stuff happened when I let them know I was going to go on an errands.

Meh. I paid 45 bucks for a basic oil change, and asked for a tire rotation over the phone. When I got there they said we will rotate them if we think it needs it so I had to insist. As a family, we have been using honest 1 on 82nd for years and usually receive good service, this service was mediocre, and they suggested fixes for the car, but didnt notice severely warped rotors when rotating the tires, probably because it was a lower cost service than what they suggested. I guess its better than Jiffy Lube.

Wish I could give this place zero stars… So demeaning and unprofessional. They called me and told me my car was fixed and ready to pickup, and I went and paid the hefty 1k for a fuel pump repair. After paying, the manager tossed the key on the counter and didn’t let us know we were good to go. I went to start my car- and it wouldn’t start. We were told it just needed a jump… so they tried to jump it. Didn’t start. We were confused, because it seemed like they didn’t perform any repairs or services… after happily accepting the thousand dollar payment… After talking down to us and laughing at us questioning what the issue is (we are two females) they decide it’s a faulty part. After a lot of convincing, the manager hastily agrees to refund the money until they actually perform the repair.Horrible service. Horrible quality. So disrespectful… Do yourself a huge favor and take your vehicle elsewhere!

I stoped at Honest Auto Care because I had some coolant concerns about my car. I talked with Jason about it and he took care of it in an understanding way. It took him 5 minutes at most so solve it, so he told me he wouldn’t charge me for that. Now that’s for honesty!

I truly appreciate these guys. Theyre upfront with charges, on time, and do a good job.

Horrible experience with Honest 1 right from oil change, when they didnt fill coolant, washer fluid or tires to misdiagnosis of check engine light, to being treated with disrespect and car not being prioritized even though they made the mistakes. They tried to charge me $145 twice for check engine light diagnostic even though it was their mistake. I have lost trust and respect. I do not recommend.

I went just a couple days ago for a “100 point Inspection” and today I realized that 2 lug nuts weren’t there (from different tires).So I went back to the place and the manager said that they don’t take off the tires for the inspection.The weirdest thing it’s that in the “100 point inspection” they don’t check if the lug nuts are tight.I will never go back.

Took my older Ford in for a power steering repair and was told it was nearly impossible to find the part needed and that it was selling for about $1700. I paid $160 for an inspection but was never told the codes that the car ran (although I called several times to follow up). Several times they told me they would give me a call to update me but never did.Ended up finding the part myself on eBay for $125 and repaired the vehicle in an hour with the help of a friend.

Ive been going there for several years and they are always very truthful and honest about the problems or lack thereof. I went in for an oil change they notified me of two things wrong with my car that I knew were wrong. But they did not try and say that anything else was wrong with it. Its not the kind of auto shop that tells you you need your motor Replaced and hands you a big Bill and has done nothing. I knew something was wrong with my car so I took it to five auto shops one told me I needed a new computer the other said I needed an entire new motor one said it was my transmission. And sad to say but being a woman they definitely do try and take advantage of me. Lucky for me I have mechanic friends they checked it out and said exactly what honest one said whats wrong with my car. If I had all three things done to my car. Honest-1 it would be less than $400. Much cheaper than a new computer or new motor. Theyre always very friendly and fast I was there less than a half an hour in and out love the place

Jason and the team always give top notch service and get the job done in a timely manner. I always go to them for all of my car repairs; from everyday oil changes & inspections to tires & major repairs. I know that every time I take my car to Honest One, I can trust them to get the job done well, in a reasonable amount of time, for a reasonable price. Thanks for making it so easy!

Truly incredible service and passion for customer happiness. I worked with Robert and Jay and thoroughly recommend them. In times of COVID income is hard and my 10 year trusted dealer said there was $1100 bucks of urgent repairs. My friend said I should just get a quote from Honest-1 that he uses. I did. They physically showed me what was claimed to be wrong and there was nothing wrong. What needed to be fixed was fixed and oh my, saved me $700 bucks. Super grateful. Go use this shop specifically, Robert and Jay. They really do care, I overhead them speaking and all I can say is that honesty and doing a great job is their prime motive. Truly floored and spreading the word so that they get business in these challenging times.

Jason took amazing care of me! My partner has used Honest-1 before for an oil change and loved it, so they were my first call when an out side light (which I assumed was just burned out and Id be able to replace easily myself) had actually broken internally and slightly melted the socket and turned it into a Whole Thing. Jason had me come by for a diagnostic, cautioned over the phone that it might require a scheduled return visit depending on how melted, but managed to sqeeze me in right then and there and even threw in a new bulb on the other side just in case it was soon behind. Overall stellar service, and Ill be returning for my next oil change!

I had cross arms replaced 6 months ago and then strut assemblies replaced this past week. No more clunking noises and ready for road tripping this summer. Quality work!

Outstanding service!!! My car 11yrs old. Serviceman explained what was wrong, repaired it and now runs quietly&powerful 😊

Only spot that could immediately fix my tire when it had a hole. They got it done quick and it was only $28 whereas I was quoted $45 at other places. They were really nice and professional as well.

Very dependable and affordable oil change service. Won’t try to upsell things you don’t need. I’ll be going here for tire rotations and other general maintenance as well.

Absolutely horrible people who work here. They lied about what was wrong with my car and charged me $1000 to fix problems that didn’t need to be done. Will never go back and if you want your car fixed go somewhere else.

Dont be fooled by the name! P101 engine light on and just quoted me 3x the price of the Nissan dealer for an air intake boot and intake tube. Basically going to charge me 1k altogether to fix those 2 things and clean the throttle body... absolute ROBBERY. I am reporting them to BBB because this is now the 2nd time you have inflated a quote or told me I needed to do an expensive fix that was unnecessary confirmed by the dealer. You should be ashamed of yourselves, especially in the times we are in!

Jason was super helpful -- I needed a license plate bracket put on my car but didnt have any hardware. He did it in ~3 min and didnt charge me. (Called somewhere else and they wanted $30 for that).

They were ok with working a little later than normal.They went beyond for assisting me with a basic tire patch. Courteous, professional, and ethical. I would recommend this location

These guys helped today 12/31/2020.I had a flat tire and they graciously aired it up so as I could get to Les Schwab many many thanks guys for helping me...

I brought my car in to have the shocks and struts replaced which went fine I guess. Maybe a little overpriced. However the trouble came when within the next week my car started making this thumping noise. At first it was quiet and it would come and go. Before long it became this very loud Thump every time the wheel turned so I brought it back in to honest-1. They looked at it for maybe 15 minutes and said it was definitely the transmission. It needed to be replaced. They could make it happen for 1400. This was very strange and it stressed me out immensely so I took it into a different mechanic. Imagine that, it wasn’t the transmission at all. Honest-1 just didn’t screw my tire on all the way and it has almost snapped off. So I guess thank you for leading me to my new and much friendlier mechanic Honest-1 Stark!

I would recommend this shop to anyone in a heartbeat.My Ford Focus overheated on my way home from work. White smoke was pouring out of the hood. It caught me completely off-guard.Honest 1 was the only shop out of the four that I called that could accept the tow the same day I called them. They fit me into what I imagine was an already tight schedule, while the other shops told me I would have to wait up to two weeks for them to see my car. While I totally understand thats not the other shops fault (other people have dire car problems too!), I desperately need my car to get to work because public transit does not run to my jobs location during my shift hours and I could not wait that long to have it seen.They immediately found three different problems with my car. A major coolent leak, a bad battery, and an oil change (that one I was expecting). They set to work on my car, fixed everything so they could make sure the head gasket was okay. They flat-out told me they wouldnt release the car without making sure it was completely safe to drive which was incredibly reassuring. And when they fixed the first coolent leak, they found *two more* leaks.I owe these guys for saving my car, and when they found the extra leaks and noticed parts of my engine needed to be cleaned they did it *no cost*. They saved me close to $200 in expenses on the extra leaks alone.Plus, I know everything I was charged for was reasonably priced and everything they found was legit. If them offering free labor for a chunk of the repairs wasnt enough to trust them, they had the seal of approval from my family. My sister has worked with cars for over 16 years, everything from mechanical to billing. She asked to see the quote and description of labor when I wasnt able to explain what the shop was doing to her satisfaction (my total knowledge of cars comes to about the steering wheel makes it turn? so when experts ask me about thermostat casings I simply do not have an answer, hah). She and the other car-savvy people of my family (including her husband who re-built an entire car from the ground up, and my father who has helped show exotic cars for most of his life) looked over the quote and assured me all the labor was legitimate, the costs were appropriate, and they were doing me a huge service.As a bonus, they are AAA approved and it was *so easy* to get the tow and get them my information right away for repairs.If you go here you are supporting a local shop (Ive driven by it my entire life) with an amazingly attentive staff (always patiently answering any questions and explaining in laymans terms whats going on without a hint of judgement) and skilled mechanics that will fix your car and ensure it is tested again and again for safety before giving it back.

Had to drive back to Canada found out my turbos were leaking prior to the 16h drive so I had these guys replace them $3400 later still having problems with the car took to the dealership who suggested I sue for the poor job that was done. Unfortunately, Due to the lack of time (completing my doctorate) I was not able to take legal action. Defiantly do not recommend.P.S they refused to admit any wrongdoings

UPDATE:The employee that lacked the professionalism no longer works here. I went in again because I still want to support local businesses and they listened to what happened and reduced the cost of what I needed to have done this second time. They were very nice and helpful.Thank you!!The initial experience seemed fine, but there were some red flags from the beginning.First, they did call me to pick up my car after running a diagnostic, a half hour before they closed and I went directly there. I showed up right at 5 (their closing time) and they were flustered that I was so “late.”Secondly, when I picked up my car, they informed me that I needed to go to a Toyota dealership as they were the only ones who had the specific tool to do the repair necessary for my Prius. They informed me I could use the report they gave me (and had paid $160) with the dealership when I brought my car in. I understood what needed to be done per their diagnosis and took my vehicle to broadway Toyota. This is where things went FAR south.The dealership did not know why Honest-1 said I could use their diagnostic report as they never allow that to happen. Furthermore, when they ran the diagnostic report, the found that the main issue was that there was one misplaced fuse and one missing fuse. I asked them if they needed “the special Toyota tool” to see that the fuse was in the incorrect location and they said no. They should have been able to see this from the get go.Lastly, I tried to contact Honest-1 and get some information about why this was diagnosed so incorrectly and they were incredibly short and rude on the phone with me. They answered and asked what I could do for them and then when I began telling them, the person cut me off and put me on hold because they “were helping intake another customer” which I was surprised about as they had not prefaced the call in that regard. I was transferred to someone else and they insisted they could not find my file and eventually hung up on me.I am very disappointed in the lack of professionalism. I always try to support my local shops and was extremely put off by this businesses behavior.

I was purchasing a vehicle from them. They promised not to sell it to anyone else. That was not the case. I am a mom. I have Bills and I was giving them everything I had. Working 2 jobs to make these payments, And then today happened. So thank you honest 1 for not being honest. Which I was also promised to my face that I would be worked with and that my payments were ok with the buyer. Just keep making the payments you can make. I told you tuesday I would have it in 3 more payments. Tomorrow and 2 on tuesday of next week to pay it off and was told buyer was perfectly happy with that. And today. Sold right out from under me. Contract or no. Thats messed up. I told Jason my situation and he said that he would be happy to help. So. Again. Thank you. From the Beard family.

Stopped by honest 1 for an oil change after driving to Portland OR from Warwick RI. I liked that they didnt try to sell any extra services to me (my car was fully serviced before leaving RI)Cost was typical at $30 for conventional.

I had an amazing experience here, my vehicle had a lot of issues and they were able to save me money in so many ways. Very professional, they were able to make the fixes in a day which was incredible. I will definitely be coming back.

The fellas here are phenomenal. They were kind, quick and inexpensive. Got my car back on the road in minutes!! I highly recommend them and how professional they were. Thank you Honest-1 Autocare for your help and your friendliness!

JUNE 2021 UPDATE: I WOULD BE WARE OF THIS COMPANY IN GENERAL. THIS SHOP WAS NICER THAN THE FIRST HONEST AUTO WE VISITED BUT LESS THAN A YEAR LATER AND THOUSANDS OF DOLLARS SPENT I HAVE NO AIR AGAIN. THEIR REPAIR ONLY LASTED FOR A MONTH AND THEY WANT EVEN MORE MONEY TO LOOK AT IT. HASNT EVEN BEEN A YEAR AND ALL THEY CAN SAY IS WE WILL LOOK AT IT BUT YEAH GONNA COST MONEY HONEST AUTO IS A HORRIBLE COMPANY AND THEY WONT BE GETTING ANYMORE OF OUR MONEY REDICULOUS!!Thank you. This shop took us in and fixed issues from another honest one auto location (Beaverton/Aloha DONT EVER GO THERE!) when they didnt have to. Spent almost $2000 at the other shop and 4 trips back to them and they still didnt have my a/c fixed and broke parts they said they fixed well they lied! Robert took his time finding what was wrong and they had my part custom made and back together quickly. Thank you for fixing my car and giving me air conditioning! Im a Frontline healthcare worker traveling across the state where Im needed and air conditioning is vital during this horrible summer!

Lives up to its name! Took my car in today to fix the AC. No charge because they had worked on it before.

Nice enough people and I love that they have female mechanics but on two occasions I was way over quoted. $75 for a headlight replacement that cost me $35 somewhere else. And $800+ for an airmass sensor and cleaning (which ended up not even being the problem) and I got it taken care of elsewhere for $350. Always get other quotes!

Jasons Garrett took care of me, start to completion of my car services . Explains all facets .

Its in the name - Honest! And they really are. We have taken our cars to this shop for the last 2.5 years. We are always happy with the service and recommendations.

I got an EVAP call on the code reader and the employee here didnt even mention to check my gas cap and said it could stop my car. That is total BS and this company is not honest at all.

I called the store and spoke with Jason 10 minutes before arriving at Honest-1. I needed a new headlight and he gave me a reasonable quote so I headed over. Once I got there he was with me in less than two minutes, changed out the bulb in about three minutes and sent me on my way! It was the fastest and most efficient auto mechanic experience I’ve ever had in my life! Albeit it was the day after Christmas so I imagine it was slow for a Wednesday but I will absolutely go there next time I need any work done! The service was exceptional, the mechanic was polite and down to earth and it all happened so fast I spent more time driving there than anything else!

Bring your car here! They are so kind, helpful and informative. They try to keep it as cheap as possible. My engine shield ripped off and other shops quoted me 100 dollars, but Jason did it for free, as it was such a simple procedure. They are called HONEST for a reason.

Wow, Jason at Honest-1 is my new best friend! The splash guard under my car came loose this morning and was scraping the ground as I drove to work. I pulled into Honest-1 (never been before) and asked if they could take a look. Not only did they confirm that it wasnt the end of the world, a technician re-affixed it right then and there and they didnt charge me! So impressed with the customer service, friendliness, and quick work. Ill definitely be returning for tires in the near future!

The best service Ive had Im my 40+ years of owning cars!!

Always efficient and friendly service. Auto shops often make me feel a little anxiety, but not these guys. Thanks!

This is where my car goes when she isnt feeling well from now on. They were the absolute definition of no screwing around would recommend HIGHLY.

I took my car in to investigate broken rear liftgate strut. 2 hours later the rear roof upholstry was torn off and shoddily repired by refrigertor magnets and clips that must have been lying around the office. Upon pickup was told someone did something -- that someone was THEM.Damaged my car, tried to cover is up shoddly, lied about it and charged me $150 labor to do it.

Do not buy their voucher from Groupon!!!NOT FRIENDLY OR TRUSTWORTHY COMPANY.They put the deal online, you call to schedule an appointment,once you say you have an Groupon voucher they start to treat you badly already.After I schedule an appointment (days beforehand)I showed up on time and they claimed they didn’t have my appointment there. They had all my info, but funny enough my name disappeared out of their schedule.This is not a good way to get new clients, rude staff!If you don’t like Groupon to advertise your business, DO NOT DO IT! Better than waste people’s time!

These guys really take care of their repeat customers. After having some reliable brake work done earlier in the year here, I recently was preparing for a cross country road trip and not only did they help fix an issue with my hood latch free of charge, they offered me a complimentary oil change to send me on my way. My older vehicle performed swimmingly for the 2000+ mile journey. Thank you Jason for the fantastic service.

On October 15th, 2018 I had my vehicle towed to Honest 1 Auto Repair on Stark while I was at work because it wouldnt start over the weekend. Scott charged me $125 for a diagnostic fee, which is fine. I understand a mechanics time is valuable. After they took a look at it they said my battery was dead then they wanted $495 total to replace it with a new one. FOUR HUNDRED AND NINETY FIVE DOLLARS TO REPLACE A DEAD BATTERY! After I said I couldnt afford that Scott told me to get my car off their property immediately even though they charged me the $125. I ate the cost for a dead battery diagnosis on top of two towing costs. I did not have a good experience with this company and wanted to share with the public. If I could give 0 stars I would. I would not recommend this repair shop to anyone.

Needed to get my front left blinker replaced and these guys did a fantastic job! In and out in less then 10 minutes. Very friendly staff, clean building, and professional. Highly recommended and I will definitely be back for any future repairs or service.

My brakes had been squeaking for a bit so I dropped my car off here to have them replaced. It was around 3pm when I dropped my car off and I was told they could be inspected that day, but they likely wouldn’t be worked on until the next day. At 4pm they called me to tell me that my brakes were fine- that they still had 6-8mm left on them and they didn’t need to be replaced at this time. They even tested out the brakes and told me the squeaking was likely due to dust or cheap pads from the previous repair shop. I ended up having my tires rotated and picked up my car the next day- my bill was less than $30 and the brake inspection was free!I appreciated so much, how honest the shop was with me. They could have replaced everything, charged me $250 and I would never have known that I didn’t need the service. I think that deserves 5 stars. Thank you!

I have visited Honest 1 multiple times. Wonderful explanations for work needed. Helped me decide which repairs were urgent and which ones were not. After years of trying to find a good mechanic, I feel I have one!!

Condescending, misleading, rude - especially Robert. We brought our car in with several dash board lights, intending to get the “Free engine check light scan” prominently advertised on the website. We live in the neighborhood, so this was convenient as well.The repair bill included a $120 “diagnostic charge” for the “Free engine check scan”. When we challenged this (which is in size 6 font on the website), we were told “Some shops have a free scan - we don’t do that.” Further, they charged more than twice the cost for the part (Brake light switch) than was readily available on-line.15 miles down the road - yup - two dash lights came back on. On the subsequent phone call (By my wife) and my return to the shop we found Robert condescending and patronizing in his explanations. He started off his introduction to me by saying, “I was expecting a woman, who are you?”He was abrupt and defensive. Robert even wags his head while giving you a sing-song explanation of your vehicle diagnosis. Ugh.Ultimately they completed the repair by re-setting the sensor. Keith came to me as I was leaving and apologized for not completing the job yesterday. Even shook my hand. He was courteous and professional. But what an awful experience on the whole.

(Spring of 2019) 1st time customer, went in for some minor repair work on my classic Datsun. This shop went over my car with a fine tooth comb, and discovered things that previous mechanics had missed. They did a superb job, and took the time to go over all the repairs made, explaining what was wrong and how it was fixed, giving me an understanding of the work performed.My 280zx now runs like new and i couldnt be happier with the level of integrity they showed with their work. Will definitely be using this shop for any further repairs and referrals!Thanks, guys!*Update 4/20/21Ive been using this shop for a couple of years now for both my 2011 Ford Flex and my 1983 Datsun 280zx. I am so satisfied with the work that they do, I wont go anywhere else. Highly recommended.

‘coupons’ are misleading , have been charged $150 on two different occasions for a check engine light scan. services are probably good but are overpriced.

I just had my water pump go out on my Toyota Matrix. I was able to bring it in and repaired on the same day, I was helped by Devin at the front desk, and he was amazing.We paid 70 under the original quote, and got a Years worth of free oil changes. I dont think you can beat that anywhere.

I love Honest1 Auto. From the first time I went in, desperate to have a mechanic take a look at my squealing brakes - they got me in and out as fast as possible so I could be back on the road. Their service is incredible and they were willing to match a competitors price for new brakes. Ive been a customer ever since. I previously dreaded going to the car repair shop because it was always greasy and gross men who spoke to me in condescending ways...not these guys! The people at Honest1 explain what is going on with my car and consult me before making any costly repairs. Im able to get in for same day service for oil changes and whenever I need an honest opinion on car care, I stop in. I couldnt recommend them higher!

Honest 1 has become my go-to shop for auto repairs in Portland. Ive never been upsold anything, its always fast and reasonable. These are seemingly rare things in the auto repair world. Which is why, when my work asked me to get a truck serviced for them, I took that to Honest 1 as well. Good people. (Oh, and I never rate anything five stars, so this is pretty much a top rating.)

Devin Harris is the Service Manager, and went so far above and beyond for me that these folks will have my business forever! And Scott Seidel, the Store Manager, made sure that my car was taken care of exactly as promised, and even recommended shops that take care of issues that Honest-1 isnt able to address. Open, honest and willing to go the extra mile, I recommend this shop as one who brought in an old beater, and drove away with a huge smile!

They dont use their online appointment platform. I made an appointment, it told to pick an alternate time so I did. It told me its confirmed. I go in to the place and the guy tells me The online appointments thing is new, we havent figured it out yet, we cant get you in today. Not the best of attitudes. Good service on your car though once you can get an appointment.

I started using this shop because it was close to my house but I continue going there because they have great customer service and reasonable prices. Pete is always honest and explains things in a way I can understand. I went to Les Schwab for some break work and they told me I had a broken rotor which was going to cost over $300 I took the estimate to Honest-1 and got the part for half the price. They always get my car in quickly and finish the work by the end of the day. I would recommend this shop to anyone, Pete will help you out.

Bought a deal for honest 1 from Groupon And had used it a few times. I made my appointment for an oil change and didnt realize it was expired by a few months. The friendly man at the desk must have sensed my hesitation and he took the card and honored one last oil change before throwing the coupon away! The service was quick and Im leaving very satisfied!

I called to see if they could tape up my window for me while I waited to get the money to get my window fixed. I wanted it done right so my car doesnt get moldy. I was planning on going to them to have the work done as this is my neighborhood auto shop. They said it would cost me $120 dollars an hour to tape my window. I think this is something that should be done out of courtesy. Is it that hard that you need $120? Thanks honest one.. I wont be coming to you.

This used to be my go-to mechanic when Pete the previous manager was still there. He was always helpful and always gave me a good price.This is not so anymore. I went in last week, they really tried to rip me off and were rude. Gave me a diagnostic on my car even though I knew exactly what was wrong with it already. Claimed I needed almost 1000$ in repairs even though I needed something small to be fixed. And even when I just got them to do the repair I wanted in the first place, I still feel like I was overcharged for the service. Also the manager was quite rude to me on the phone. Terrible experience here. I will not be going back.

Great service, great prices. No more second opinions for me, just Action Auto Care. I have used them several times now and each time priced around before selecting Action Auto Care. They have always been fast, courteous and inexpensive. Never trying to sell me something I do not need.

I thought this mechanic was honest and really liked the staff until they tried to charge me $900-950 for a radiator. Im a female, so I called my dad to ask what I should do. He said to ask them how much labor was per hour and then order the parts online myself. That ended up being around $450 calculated out. When I told Honest Auto that was what I was going to do, that got all nervous like oh wait a second uhhh..how but uh..we will drop that price down to $500.Then mumbled something about how online prices are competitive.While im happy they decided to drop the price they should not be overcharging that much!! I have since found a much better family owned mechanic, Arthurs Automotive &Upholstery.

They had me out the door in 15 minutes for an oil change, with all fluids topped off, and tire pressure checked. Didnt try to sell me anything extra, and they were sweet about letting my old dog lounge in the waiting area. Close in, clean and professional.

I waited a while to write this review, because I wanted to be sure my gut feeling was right. I brought my Jeep Cherokee in over the summer for some knocking sounds in my suspension. I ended up getting control arms, some other bushings and a wheel bearing. Drove away and the knocking sound was immediately happening again. I sighed and just went home, as I didnt have another day to leave my vehicle there and figured Id go home and look at things and compare to the invoice and see if everything was fixed and they just didnt know what the sound actually was. Everything looked right, so I didnt bother going back. I just had my Jeep in to another mechanic today and he noticed the control arm bushings were cracked. He said nothing to worry about really, its still ok to drive it but its weird that theres new control arms, and old bushings. Why would they not replace the bushings when replacing control arms? Makes no sense.

Great service! Worth every penny. Have spent a lot of money here, I come here when warranty wont cover costs at dealership. The guys at the counter can be a little harsh in the way they deal with customers, but these guys are called Honest One not Upselling and Sugar Coating. The building is a little outdated, and theres not an area for kids to wait. I would not plan on hanging out in the office if possible. But by all means, this is some superior service.

Absolutely the best auto-care center in all of Portland. We had to move from Portland to West Linn recently, but still drive clear up to these guys - even just for an oil change. Pete is the best. Always available with sound advise. Tells us all our options and never pressures us into any repair. Weve had some major repairs and the service is unbeatable. Its hard to find an auto shop you have 100% trust in (one where they care about you and your needs and not just making money), but this is the place. We bring both our cars here and well never go anywhere else!

This is my dad shop.. I just want to let people know he is the hardest working man out there and a good dad. He always comes home and tells me about the good customers he has and He feels bad when people are not nice to him. My dad is awesome and I wanted everyone know that...

They always get me in right away, or if I have to wait it’s not long, friendly service and great prices. I always go here for oil changes and and other maintenance my car needs. Thanks for the quick headlight change Jason!

I ONLY go to Honest A-1 on Stark! They have been my mechanic since I moved to Oregon 4 years ago. Pete and the rest of the guys go out of their way to do the best work on my car, give Excellent Customer Service, suggestions, and deals. Pete personally not only deals with me as a customer, but also as a friend. I have been to Honest A-1 for anything from major engine trouble, to oil changes, to new tires. They are QUICK, friendly, and they are HONEST. Plus they do have free sodas and free internet while you wait. Honest A-1 has built trust with me and I never have felt taken advantage of. Every time I have been there, the actual cost was far less than I planned on paying. I am Honored to give them this Excellent review!~ Angie, Portland Oregon

This place rules, they are quick and efficient and affordable. Ask for Jason to be in the best hands!

I always feel good about bringing my car here. The team is friendly, helpful, and honest—never recommending services I dont need or price gauging. Honest-1 is my go-to shop for maintenance and repairs.

As a woman with absolutely no knowledge about cars, I feel comfortable working with Pete and the gang. I dont feel pressured or intimidated and always feel Ive been treated fairly and honestly. I recommend them to my other car-challenged friends and everyone has had a good experience with them. Keep up the good work!

This place has one of the best electricians in town!

Ive been a customer for over 9years. In the last 2 years Ive seen this place seriously drop in quality and customer service. I wont be back ever. Everything from over charging me for a cooling system repair that they had to fix again in less than 8months to a suspension repair that is still giving me problems. The last issue that happened a couple of weeks ago, Im not so sure wasnt caused by The faulty repairs on the cooling system. A n d they charged me to look at my car. Plus a healthy dose of bad attitude and rudeness. No thank you. This place got the last dollar they will ever see from me. BEWARE

Excellent customer service! I was here 4 months ago and returned being the service was exceptional! Highly recommend Honest 1 to everyone!

Getting more expensive.

Thanks to the guys at the shop for taking such great care of me and my car. They not only got my car all fixed up but they followed up with me as well. Great service, I highly recommend them to everyone.

It was the worst experience Ive ever had, they told me a price over the phone then raised it when I brought my car in for a coolant leak. They disconnected my battery and wiped my car memory, they got grease on the interior, they changed my oil and charged me when I just had it done and didnt need it, without asking me. They didnt fix the leak and I had to bring it in twice afterwards and they made up excuses and tried to make it seem like it was my fault. Take my advice dont take your vehicle here for auto repair.

Excellent customer service and honest mechanics bar-none.

Talk about an honest mechanic shop. I have always been Leary on places that have the name honest in them but this place for sure will take care of you. If you go to the stark location Scotty is the best. They talk to you like you are a person, dont lecture you on neglect and make sure you understand the importance or relevance of the care needed in your car. You dont need a mechanics degree to understand what they are explaining. Might be a little more pricey than some locations but this experience is you get what you pay for. I would rather pay $10 more to KNOW and feel confident I am being taken care of in the right way. From simple as oil change to struts and transmissions. And if they cant do the work they have a great partnership with other business referrals!

Make sure to call around. Just got a quote for $460 for an upstream O2 sensor replacement. Its an $85 part and 10 minutes of labor.

Had a small problem with my car this morning. Honest-1 took a look at my car on about 15 minutes notice, fixed the issue on the spot and had me back on the road in no time. All at no charge. Ive been using this service for years and they are consistently great. Thanks, guys!

Ive been using Honest-1 for many years because they truly are HONEST! There was the time I brought my car in for a check up because it had been so long since my car had been serviced and they handed me my keys and told me No charge, because there was nothing wrong.

Very helpful, friendly people. Did a great job fixing the engine & breaks on my old Cadillac. Fair prices too.

This is a great shop - very reasonable prices and excellent service. Ive been here several times over the course of the last three years and they have been consistently provided excellent service each time.

BEWARE THESE ARE DISHONEST PEOPLE - when I took my 2010 model car to Honest 1 for an oil change on May 6th 2014 it was running great. When I picked it up from getting the oil changed Scott at Honest 1 said that I had a coolant leak and that the coolant fluid was dangerously low so they had to refill it. He then tried to pressure me in to having them flush my car and fix the leak. My intuition, his pressuring demeanor and the fact that my car was running perfectly when I brought it in told me to not let them do anything more with my car. I resisted the pressure, paid for the oil change, drove a mile home and then took my car to a certified mechanic at a different shop the next morning to get the leak checked out.The certified mechanic found that the spring loaded hose clamp holding the water bypass hose to the engine had been purposely moved to create a slow steady leak of coolant fluid. Eventually with driving, pressure and the relocated clamp, the hose would have blown and all the coolant would have leaked out of my car, causing serious damage and potentially an accident . The certified mechanic that found the relocated clamp is absolutely certain this was done on purpose - the air induct had to be disconnected for the Honest 1 tech to even be able to access the clamp - and spring loaded clamps dont move by themselves. I got photos of the clamp, hose, and clamp indentations on the hose.I also have a certified mechanic who will confirm that the only way that the spring loaded clamp could have moved is by human hand.The certified mechanic also showed me my cars oil dipstick and said there is NO WAY that my oil was changed the day before, it was far too black - and my coolant fluids had NOT been replaced/refilled by Honest 1 - special coolant from the dealership is still in my car, so they could not have filled the coolant fluids as they stated. I took photos of the dirty oil on the dipstick. My photos and the mechanics photos and statement are proof that the service I paid Honest 1 for was NOT performed on my vehicle.Honest 1 spent the time they were supposed to be changing my oil taking off the air induct and moving the hose clamp to create a coolant leak so they could charge me for expensive repair services.DO NOT take your car to Honest 1 unless you have to, and if you do and its running fine when you go in and has a COOLANT LEAK when you pick it up get yourself to a good mechanic right away before the water bypass hose fails.Give your mechanic the information in this post - have your mechanic check the hose clamps, especially the ones that are not readily visible, like the water bypass hose clamp. Its nice and hidden so you wouldnt see that its been moved an inch to cause a leak.I have photo documentation and a certified, local, long experienced mechanic on my side who really urged me to report this horrible business practice. The mechanic who found the moved clamp is willing to talk with the BBB, Honest 1 and anyone else necessary to get my money refunded and to try to stop Honest 1 from doing this to other people. Thank goodness I got to the right person and got the problem properly diagnosed. Lesson learned. Always trust your instincts. I had a very strong feeling that they had done something bad and dishonest, I didnt like the way they tried to pressure me, - and I was right. I am going to follow this through with the better business bureau complaint I have filed. With all the documentation, pictures and a certified mechanic in my corner I will get my money back.

A couple months ago I took an 07 Jeep Compass in to have the check engine light diagnosed at the 20th and Stark location in SE Potland. They pulled the code and determined the cause for the indicator was the catalytic converter was below threshold on bank one and recommended we replaced the cat along with both oxygen sensors with factory Jeep parts. I agreed with the diagnostics report because I had scanned it myself before I brought it in to the shop. After the repair the check engine light was still on. They informed me that I had to run it through very particular drive cycles in order to pass the monitors (self tests the vehicles computer performs while being driven) in order for the check engine light to turn off. We complied with all the driving conditions for approx a month and the light never went out. I brought the car back to the same location to inquire why the light remained on and to see if it were a 3 year 36k mile warranty issue. The manager Jason told me he would have one of the technicians figure it out. He told me there was a new code present. This time it was an intake manifold runner control valve code and I now owed him another $125 diagnostic fee for figuring it out. First off i never agreed to have to have it diagnosed the second time. I brought it in to see if the same code was present to determine if it were a warranty job. And secondly Im not entirely sure they actually diagnosed the issue or just hooked up the scanner and pulled the code. Generally when you get a vehicle diagnosed at a shop they will let you know what the issue is and give you a parts and labor quote for the repair. After having the vehicle for a couple days there was still no quote and they required payment to release the vehicle to me. I sat in the lobby and called the NW jeep myself to get the pricing on the new intake manifold unit and wrote it down on invoice. It took all of like 10 min to get the parts information on my own and they still never gave me a quote on the labor portion of the job even though I had already paid for this service. At this point I was incredibly disappointed in the way they conducted themselves especially to a customer that just spent well over $1000 on a repair that still wouldnt get the jeep through DEQ. Now I know engines and on this particular model the intake manifold has to be removed in order to pull the catalytic converter to perform the initial repairs. Now if the intake manifold code was not present before their technician had removed it, I would consider this a warranty issue. Now if they had informed me that the intake manifold needed to be replaced while they were replacing the cat I would have been more than happy to replace it while the engine was apart. After taking a week or two to review the situation to make sure I was within my rights, I emailed the corporate office with no response. Now Im sure they get all kinds of emails and they are only human but I found this to be incredibly unprofessional and difficult to swallow. Im clearly not going to see any justice from the shop level or from the corporate level. So the only other thing I can think is to take this to the legal system and/or letting the public know how they conduct business. The man who own this location also own several other Honest 1 locations in oregon. I would highly consider doing some research before choosing a shop. Dont get me wrong they have very skilled and knowledgeable technicians however, since they got a new manager it no longer about the customer and the vehicle its about increasing the profit margins at the expense of their integrity.

Really time efficient and friendly service. I learned about them through Groupon and Im glad I did. All around a great experience.

I purchased a groupon from Honest 1 Auto Care which included a AC inspection. When I called the gentleman said to have that done it would cost an additional $60 just for the inspection and then wouldnt give me a price for what it would cost in addition to that to service and add freon. Needless to say, I cancelled the groupon coupon and found another garage that was professional and up front about what their groupon included and what the service included. Jays Auto is where I chose to go. They got me in quickly and were up front and HONEST!

Five stars all around to Devon ,Scott and the rest of the crew at Honest 1.Very clean & comfortable waiting room with complimentary beverages and Wi-Fi.Thank you Honest 1 for getting my vehicles in for service quickly an back on the road just as quickly!

Im satisfied with the work of the men, front desk guy is a good friendly and service oriented under writer.

These guys are gruff and irritable. We had them diagnose our check engine light, which they told us would be no charge, and they were no able to find out what was wrong. Their diagnosis when I arrive was given to me with a helpless shrug. Then they tried to charge me $90! I was able to talk them down to half that, but still, what. Then I took my car in because it was wobbling on the axle and they told me I had over $1,000 worth of repairs to do to make it even road-worthy again. I asked them for an itemized list and he told me he would have to charge me for the time it took to write everything down!!! I then e-mailed that list to my uncle who told me that over half of the items were total nonsense. Avoid this place at all costs.

Horrendous customer service. Save yourself the hassle and find a place that wont try to scam you.

Did a great job on my Honda which broke down.

I have been a customer of this place for years.Pete is a gentleman when it comes to explaining what is wrong with my truck.The guys that work on my truck dont pressure me into any extra services. I feel very comfortable going to them for service.

Took my 97 Rav4 in because it wouldnt idle when I started it first thing in the morning.  When Scott and Pete did a diagnostic, they found the problem and I had the car back later that day.The next morning, I still had the same problem with the car.  I called them back and they said to bring in the car as soon as I could.  When I took it in, they found the cause and fixed it for me free of charge.  Thats the kind of service that keeps people coming back.My car is running smoother than it has for a couple years.

Dishonest business. Do not visit this or any honest auto care could not be furthest from the truth. Calling the news to tell them about overbilling, unnecessary repairs, and extreme rude disposition. Honesty and Integrety are pillars...... unwavering commitment to customers...... what a bunch of Garbage. Plus, this business is listed several times on Google/Yahoo with different phone numbers so you are trapped into calling them. RIPOFF

I had a two year Amercas Best Care Plan that was actually not part of their location to offer the service, but they helped me with it anyway, which it was amazing! thanks!

Robert and crew did a fantastic job

Honest, fast and great customer service. I have over 45 years of working on my vehicles and having mechanics complete fixes that I dont do.