Where to even begin. My Fiancé and I booked this venue back in August of 2019 for our wedding in October 2020. We paid our deposit, signed their contract, and moved forward with our wedding planning now that we had secured our venue and knew exactly how much we had leftover in our budget. Without even going into detail about the complete lack of contact and involvement from the manager over the next 6 months, I will skip to the important part. In late February, I met with my mother-in-law to be at the The Village Ballroom with the manager Monica, to look over linens, talk details, and get some ideas for our decorations. We left with a smile and though the service had not been great up to that point, we felt much better and were in good spirits. Then, about 3 weeks later in early March I get an email (yes...an EMAIL), from Monica telling me that they are super sorry but they had DOUBLE BOOKED the venue for our wedding date of October 10, 2020, and since they technically received the other couples deposit first they were unable to follow through with my contract. So, double bookings totally happen, but a venue that has even the most basic sense of organization and care would have noticed that double booking within a week, maybe a month at the longest. But no, The Village Ballroom told me I no longer had a wedding venue 6 MONTHS after we paid our deposit. Six....months. As any bride to be can imagine, we had already spent most of our remaining budget on literally everything. I had purchased my dress, hired vendors, purchased decorations based on the venue, we had our website up and running, we had sent out our save the dates, and even confirmed and paid for our entire honeymoon which left only three days after the wedding. The Village Ballroom left us completely devastated. We had to spend days and hours calling every venue in the Portland area to find another venue with the same date available (which was so incredibly difficult - and meant I was no longer able to choose based on what I wanted, but rather what was available), and when we finally were able to find a venue that was both available and met the basic needs of our guest list (keeping in mind the entire guest list had already received their save the date cards - some had even already booked flights and hotels at this point), it was almost $3,000 over our original budget. Obviously, I tried to work with the venue to give them an opportunity to relieve some of the emotional and financial stress they had caused me, my fiancé, and my family. The response I got from Monica was that she was so so so sorry, and that this was two managers ago and taking no responsibility at all. Not sure what it says about the venue to go through three managers in less than a year, but I will just leave you with that. I sent an email explaining how this was affecting us, asking to know what else The Village Ballroom was going to do to make this right, and what I got was a blank piece of printer paper with my deposit return in the mail. No phone call, no response to my email. They double booked our wedding, notified us 6 months after we paid our deposit via email, and then ghosted us. So if you are reading this, I cannot express enough that this venue (even though it is a non-profit and it pains me to say it, that was part of why we chose it in the first place), is not worth your time or money. They should not be supported by your business or your donations. I could have understood not receiving any assistance from them as far as money or compensation (though difficult after what they cost us) in the end it is the lack of ownership for the huge mistake, the lack of communication and personal care or remorse, and the overall lack of professionalism that motivated me to come warn every future bride that this venue is to be avoided at all costs.