Came in for a machine cleaning, it took longer than I was hoping but they were super busy! Did such a good job and took care of my machine so well.Cleaned the outside and inside. Works perfect now!They forgot to call me about it being ready for pick up is my only complaint.Other than that I’m so happy with the service!

Called and talked to Kaden about servicing my industrial juki and he told me to bring it in. When i arrived I was greeted at the front door by a very cheerful lady and was told to take it back to the service area where Kaden was. I explained the issues i was having and he did a full service on the machine for a very reasonable rate. When I got it home it sewed like a brand new machine. Everyone was super nice in the shop and it was a very pleasant enviroment. I will definitely be back. Thank you very much

What a great store. I just started going there and have had the best experience with the staff and the repair of my machine. This will be my place to go for classes and service in the future.

Be careful, I was told how the deal was going to be, but when I got to write it up after several visits the deal was totally changed. I don’t trust the owner. Dorthy was very kind and helpful

Excellent Store. Always helpful!!

So glad they opened this store near me. Having Babylock and Brother machines they carry parts for my machines. Theyre selection of fabrics and notions imare alsogreat.

Shelia was extremely patient showing me a machine. I would recommend her store for your sewing needs. Great experience.p

So happy to find a local repair shop!

This is a great store for all things sewing. The staff is always friendly and helpful. Ive purchased two sewing machines here and the experience has been wonderful. Anything I need for sewing I buy here and the service department is excellent!

Amazing team super helpful &. knowledgeable of all things sewing & quilting, selection of supplies is quite large. Felt very safe with social distancing practices

Would like to say thank you , was in yesterday needed help with stabilizer the lady very helpful.

This gem is a great locally owned business with a wealth of knowledge and product. Easy to access on the side entrance with plenty of parking. The staff is inviting, helpful, warm and friendly with great customer service that you can only get face to face. Beautiful store and such a treasure.

I always enjoy the friendly helpful service in this shop. Such a variety of fabrics and notions. A huge variety of Brother machines in stock to look at and actually see and touch. Staff are always kind and there is never a stupid question. Great shop for quilters and crafters. And a huge bonus is Rob, the machine repair person, that has such knowledge of all machines. He has been able to repair and service my 1968 Singer Touch and Sew and my Moms model Golden Touch and Sew. I know there are newer and fancier machines available, but everyone in the shop appreciates the sentimental value I have of being able to keep these machines functional. In season, here in Florida, they get busy with the influx of snow birds, so plan accordingly. A true sewers paradise! Quality products, great selection, knowledgeable, friendly staff!

This place is super! It is well organized with a huge selection of notions and everything you may need for those who are beginners to very experienced. The staff is friendly and readily helps. I have the problem of cataracts right now and was shown how to do a tiny but necessary task more easily. Then I was shown how to select the best tool for each job.My reason for only four stars is 1- they are difficult to find. The sign is there but the store is around the left side of the building and even looking down the left side does not reveal it unless you venture toward that back corner. 2- The prices are a little higher than the big stores but they have a selection of fabrics I havent seen in other stores. Enjoy.

Rob, their service technician, really knows the machines. Two of my machines, a Brother Quattro and a Brother Entrepreneur PR1000e, both had been in a different sewing shop for servicing and minor repairs, and still they were not operating properly. Rob has them both running like brand new.The shop is packed full of beautiful fabrics, threads, notions, everything you just have to have . The latest Brother machines are on display, tempting you to try them out. The new Dream machine certainly has me dreaming!I havent yet taken a class there, but I am looking forward to it. Everyone is so helpful and knowledgeable, Im sure the classes are very worthwhile.I highly recommend Expert Sewing to everyone. It is well worth the drive if you live out of the area (like me).

Great place for all things sewing and embroidering! They have a monstrous selection of thread and their employees are top notch! Definitely stop by if you need your machine repaired or have questions about your machine.The other great thing about this shop is that they offer a LOT of awesome classes! Learn how to use your machine that you have had sitting around for years!

This little shop is a huge surprise. They have some really beautiful fabrics that i have not seen at other stores. It is a little confusing since the entrance is on the side of the building, but it is such a nice space inside. Another shop worth making the effort to stop at.

I visited this store today. It is a great shop with lots of personality. I really had a good time amd spent a little money. They are great for embroidery, threads, notions and rulers with some fabric thrown in too. They sell Brother machines.

I brought my machine in for repair. They called when it was ready and I went in. They had given my machine to someone else by mistake. They were apologetic and told me I would not pay for the service and would receive a year’s free service. The lady brought back my machine and when I went to get it, I was told that I was responsible for the service ( No free year of service either). In addition, most of my tools were missing. The original bill was $95 and I was charged $85, the owner telling me I got a discount. No parts were needed to fix my machine, just adjustments. So, I paid the bill, made the 25 minute trip home, again, and received nothing for my time, gas, or anxiety. Customer service? NOT HERE!

Awesome shop!!! They will help in any way possible!! Thank you to your team😀

I have not been sewing very long. I had a problem that I thought was major. I called and within 10 mins. I was sewing again. I was given great understandable instruction. Thanks for all your help.

Over the years, I have purchased at least 3 machines from Expert Sewing and always had excellent service from the staff. Rob is a top service repairman and has given quick repair service when needed....which, thankfully, because of the high quality of the products, has not been very often. The staff is truly helpful when it comes to explaining their products, classes and services. Plenty of thread and fabric to drool over. Thank you for your new shop.

Wonderful place the girl who helped us was friendly, knowledgeable and helpful even though we came in 7 minutes before closing. She was patient and didnt make us feel rushed at all.

This is my go to store for my machine embroidery needs. Sheila is always so helpful whenever I visit. I bought my Brother sewing machine from them a few years ago and would like to upgrade my embroidery machine in the future. This will be the place I shop for a new machine.

This store is just wonderful! I dont live locally, but when Im in the area I always visit! Shelia and Lindsey are very friendly and helpful. LOVE this store! See you all in December 😊

My wifes Brother Sewing Machine developed a problem. Rob did a great job of identifying the problem, explaining how it occurred, fixing it and getting the machine back to us in less than 24 hours. First Class professional service all the way......thank-you. We were also greeted as we entered the store and again (by another employee) as we were being escorted to the repair area.

I brought my wounded Babylock to this shop yesterday. Being a bit skeptical of a new place to bring my machine, I looked at all the reviews and decided to give them a try. The people were so friendly when I made my initial call to schedule an appointment. Not needing an appointment, they said to just bring in the machine and they would look it over and give me an estimate for free. Well, today they called me and said all was fixed. Being amazed at the quick service, I was still wondering if my machine would be working at peak performance, as Robert promised. When I got home, I took off the plastic wrapper from the machine and was immediately pleased at how clean the machine was. It looked brand new. And then, I tested it and couldnt believe how nicely it purred. Sounded like a brand new machine. A Babylock Symphony is a digital sewing/quilting/semi-embroidery machine and I have suffered several years with it not being quite right. But since moving to Florida, I finally had to get it serviced due to a needle strike. This is definitely the best service I have ever received and know that this shop will be where I take my machine from now on. Thanks to everyone who made this experience so wonderful.

Friendly staff eager to help. Quality service on machines. Good selection of products at fair prices.

Great fabric inventory. Perfect service. Good quality at affordable prices.

Shiela was great at explaining all the functions of my new machine. Enjoyed the great selection and personal experience!

Well organized, good prices, friendly and informative staff.

This place does not have a clue about customer service. I called for a pressure foot for my machine. Sheila asked me to email her my model number and she would call me back. That was at 145 PM. after I emailed her, I call back at 430 pm to see if she had found it. I was told by another employee that she was busy and the employee on the phone stated since she did not take the original call that she could not help. I then got an email at 530 PM that said she would take a look/see the next day when she had time. well 24 hours later and nothing. I will not call this place or deal with them ever again.

Great people working there. Always helpful. I buy all my sewing needs there.

Robert the repair person is very professional and smart when it comes to machine repair . I also had a private sewing lesson with Lindsey . She was very patient and explained to me all what I needed to know on how to operate my machine . She was awesome . I highly recommend you stop by for all your sewing needs .

Have always had over and above customer service. When we come down for vacation we always stop in. Highly recommended.

Friendly staff, great customer service, quilting supplies galore, awesome knowledgable service technician, Brother dealer, classes, sewing events. Sign up for our newsletter to see what is on the calendar this month.

Everyone is so friendly and helpful and I love the fabric selection and quality.

An amazing place, huge fabric variety, Sheila was very helpful and answered a lot of questions that I had regarding my sewing machine!!!

Love the selections in this store. They were very helpful asking questions.

I’m here on vacation from the Buffalo area. The store own was very helpful & knowledgeable . Looking forward to sewing with all my new goodies . See you next year😃

One star as they were open during the published hours. I went for machine repair. Two to three employees in the store. They all looked when I came in. Not one greeted me, just turned back around and went on with what they were doing. Finally, man that did repairs greeted me (I had two sewing machines with me), wasnt interested in fixing, only wanted to sell me a new one. Deliberately spoke to another employee, she could barely be bothered. I will not go back.

Class shop.Robert knows his stuff.Strongly recommend.

Rob is the best repair man . He keeps my commercial machines in tip top shape

I found this store and its great. I will be doing a lot of shopping here

Excellent customer service

I love the team at Expert Sewing they offer the up most in customer service and a huge selection on top notch products including Brother machine sales and service, the fabric is plentiful & great quality & the teachers are very knowable as well . Prices are great plus they pack & ship world wide

It was easy to get information and to make an appointment.

Owner was very friendly and apologized for lack of employees and slow credit card machine.

There are no words to really describe this group of people. I have always found them helpful and knowledgeable.

This is a great place to shop and learn to sew or surge

Great selection of sewing machines, embroidery machines patterns and material

Always welcoming, always helpful

Curtious and helpful staff.

I love expert sewing!! They are the best sewing center in America!!!!!

Good service

Great place

Awesome

The y dont answer their phone !!!