Please please do not make the mistake i did. I purchased a Nectar mattress, and at checkout it offered Affirm. Applied for it, and it suggested Katapult. I signed up, havent missed a biweekly payment since November. I even paid extra, as i do on all debt when i could. I got an email stating my credit line had been extended, and they had a Wayfair ad in the email. i browse through, i am shopping for patio furniture. I end up logging in to my account and see that out of the $999 i thought i financed, i still owed over $800. After chat and getting someone on the phone that claimed to be the highest up, they told me i am screwed. I now will have to pay over $2000 for my mattress and there is no way out. I offered to pay the remainder $166 and they denied. I am filing with the BBB as i see i am not the only one who has been scammed. We live in 2021, a world where you can live for free and cant be evicted, yet companies will screw you into thinking its credit when it in fact is leasing.

I ordered a Nectar mattress. My husband and I didnt care for it, and it took 4 months to return it. After being given the run around for 2 weeks I get a phone call at 845 tonight with a representative from Katapult asking for my checking account information.After having to go through the process of having my debit card info stolen and having to get a new card, Im a little hesitant to give my information out. I asked this representative to transfer me to the department that deals with refunds. She couldnt because they conveniently dont take calls from customers. I had to email this department my information. Ive been patiently waiting on my $1600 refund for 2weeks. Save yourself the trouble and DO NOT do business with this company.

Watch your info with these people. They leaked my info.

I wanted to purchase some items from Wayfair.com. When I applied for their credit card, I was redirected to Katapult and received approval to purchase up to $800. I spent over two hours, both online and on the phone, trying to place my order. Katapults online customer service chat is a joke and the reps are rude and clueless. Wayfair would be wise to drop any and all associations they have with this debacle of a company. SAVE YOURSELF TIME AND MONEY...AVOID KATAPULT AT ALL COSTS!!!

Update: they emailed and honored the original quoted amount.Sketchy!I’m one of those patient millennials that feel bad for customer services reps and tips like 30% to wait staff, but this company is THE WORST.I’ve been trying to pay off my laptop for weeks no. Every time I am told I’m done paying , I get told again that I am not done. The website is glitchy. I can’t even get the “24hr” chat to work half the time. The chat person, Karen, literally lied to me to get me off the chat (I know she lied because the numbers weren’t adding up). I’ve tried email, chat, and call I can never get a straight answer. I just want to pay this off early so I don’t have to go through them anymore. I have screenshots of chats that are still being ignored.Also which out for hidden fees.

*****BUYER BEWARE***** Worst buying experience EVER... Hidden fees... Rude Customer Service agents.. This company is a complete scam!!!

I will not order anything through Katapult again . The payments charged to my bank card will always be random days ! The rep advised after paying on items after 90 days they would add a fee to the monthly payment .. I guess 90 days is a grace period where you just pay your regular monthly payments and then after 90days of payments katapult will start adding a fee . this lady told me my fee will be $60 for my first item and for my other item it would be $28 ... that’s entirely too much of a fee just to make a payment . On top of that when you do try to buy anything , you would have to make a $45 down payment. I’m paying them more than they should be getting paid . Not to mention they have poor customer service , they get people who can barely speak English to work for them . Even the ones that can speak English don’t know how to do their job! This is one dumb company to buy anything through . I recommend to pay for your stuff off top !

Complete ripoff. The $45 “down payment” is their processing fee. It is not applied toward your purchase and had I known that I would not have made 3 separate purchases. I was looking for a little cushion since I just moved and didn’t want to drop the $$ right away. I ended up paying off all of it 3 days later when I realized what they were about. Wouldn’t recommend. Complete garbage. I should have just paid for it outright when I placed the order. Grrrrr.

I placed two orders with Zibby. One under my name and my husband placed one under his name. My account went through smoothly and efficiently. I received my furniture from Wayfair and there was absolutely no issue. However, when his order went through, it went through on Zibbys side, but not Wayfair. After spending multiple days attempting to get this sorted out, I was told that I had to cancel my husbands Zibby purchase, get that money refunded, and then I would have to try the process again. I had both Zibby and Wayfair on the phone for well over an hour attempting to do this, because I kept getting the same error over and over again Failure to create confirmation. I was told that it was his bank. While on the phone with both companies, he called his bank on his phone and they relayed that it was not the banks issue. After I stated that I had been dealing with this for days and would not end the call without this being resolved, I was then passed over to a third person. Keep in mind this was an hour and a half into the phone call. They told me that there was no way that they could help me. My Wayfair professional then stepped in, informed them that we would not be needing their services anymore, and took care of us. I will never, ever, process through this company again.

Sketchy!I’m one of those patient millennials that feel bad for customer services reps and tips like 30% to wait staff, but this company is THE WORST. I’ve been trying to pay off my laptop for weeks no. Every time I am told I’m done paying , I get told again that I am not done. The website is glitchy. I can’t even get the “24hr” chat to work half the time. The chat person, Karen, literally lied to me to get me off the chat (I know she lied because the numbers weren’t adding up). I’ve tried email, chat, and call I can never get a straight answer. I just want to pay this off early so I don’t have to go through them anymore. I have screenshots of chats that are still being ignored.Also watch out for hidden fees.

The worst company in the world to work for.