So you can’t beat the price for services.BUT DEALING WITH THE CUSTOMER SERVICE (over the phone) WILL DRIVE YOU TO DRINK. No one has any clue what they are doing. You’re confused, they’re confused, everyone is confused. The Absolute most frustration I’ve ever had dealing with a company.

My service with suddenlink started in October of 2017. They still have not buried the cable running from the “box” in the back alley to my house. I’ve called multiple times to get my cable properly sorted out. I get an appointment date, but nobody ever shows up. Finally the trash truck ran over the cable one too many times, and we are without internet. Due to the virus, our kids have online homework. Still awaiting a response from Suddenlink..... figured I’d try a bad review to get service. Over $100 a month. Wild...

In store is good service. 800 number is very frustrating. They dont know what services they even offer and when you ask for a tech to come out they never schedule it.

Short wait service was good polite employee issue quikly resolved

Got a great price for quality of picture and internet & wyfy.

Their online payment site has been down for at least 5 days. I got a call back from a rep located overseas and he assured me they were on it. He said it would be resolved in 2 hours tops!...four hours later it still doesnt work. Its impossible to get another human on the phone. They want to charge $10 fee for automated payment by phone. POOREST customer service on the planet in my opinion.

Terrible customer service. Always having outages , outrageous service charges . Inconsistent speeds, avoid the headache go with someone else.

Vey poor customer service . Took 40 mins to make pmt. Advice : leave your gossip for ur lunch hour or break. Plaese dont do that on my time!!!

They keep getting more and more expensive and channels are repetitive. Not much to watch and very expensive

For over a month, my Tevio box in my living room went out,it took 2 weeks before anyone showed up,the tech didnt know what he was doing but assured me everything was fine, that night when I went to my room to watch TV,and my mini Tevio wasnt working, for the next week I tried the live chat,the phone on hold for hours just to be disconnected, this went on for an entire month,pluse living room Tevio wasnt activated,I have only been with Suddenlink for 3 or 4 months,and still havent been able to use the full service.. But that monthly bill comes like clock work

Customer service is horrible. I upgraded to altice one and had nothing but problems. I have tried to call reach technical support since we have been experiencing connection issues, none of the Apps work and the Dvr does not work. Each time I have hung up because in 45 minutes no one helped me. I finally got through after one hour and 28 minutes. They fixed my DvR but we are still experiencing lost connections. I need to make a correction Altice one is not an upgrade. But I will tell you something if you choose new service there is no wait time.

Suddenlink is by far one of the worst companies I have ever dealt with. There service is horrible. Always consistent outages I could never get through to anyone the automated system constantly freezes. I had returned thier box I had with them because I bought my own. They continued to charge me for months on end when another gal told me those charges were because our family was going over the limit. The bill looked confusing, so at the time I didnt really question it until one month I looked at the bill and i knew we werent over our limit and called an someone else told me that was the box we supposedly had. They didnt return our money not even credit our account they told us it was our fault for not recognizing that on the bill when we were told else wise. I filed a claim for another issue with suddenlink later and they were suppose to call us and resolve it with us. Never heard from them. Another constant battle with speaking with representatives. I am not one to leave good/bad comments unless I feel the company can gain from it. I cant stand this internet service its the absolute worst. Constant extra charges they dont tell you about on your bill from the get go. They are a crooked company

All connections regardless of speed should be unlimited, DSL is unlimited. Do not make the sales person try to up-sale so hard on customers. It was very, very annoying having to listen to a sales person. I knew what I wanted there is no need to push on me something I do not want. If at any time I can find the same connection but unlimited at the same price, I will switch in a heart beat. Technician was awesome.Do not contact me!

Very poor customer service, tried to schedule payment arrangement and was told I didnt qualify, so asked for an extension of 4 days, agent told me I was good for 1 week. woke this morning and have no service. Really bad service over all.

Deffinently high speed internet and no contracts to try and work your way out of

Still waiting for suddenlink to finish installation. It has been a month, I have called 8 times and still NOBODY! Emailed the owner that replyed to this review and no response, they shut off my service this morning. wish I would have read these reviews before getting Suddenlink

Iv been with sudden link since the 70s and i love it

Nice people and had my in and out in no time

They used to be really good but now they are at the bottom!!! Absolutely horrible customer service!!!

The place was full and hot and only one person to help

Good service but a little high

The worse customer that I have ever experience in my life

We were LOYAL suddenlink customers for TEN YEARS. But recently moved out of the service area...or else we would have kept it. Turned in our cable boxes 4 days after the billing cycle started. Instead of giving us a prorated bill, they charged us for an entire month of cable and internet. No mention of that when we turned in our stuff. VERY DISAPPOINTED in Suddenlink. Poor, poor, poor!!!

Needs to do more to satisfy the customers.

Horrible customer service. Rate increases every three months. I do no recommend them.

Internet always far slower than advertised. Frequent outages. DNS resolution takes an eternity and often fails altogether, making the internet inaccessible. Essentially impossible to reach customer service by phone. Even hides phone numbers. Went to office during posted opening hours, but office was closed despite being scheduled as open due to the rude clerk being at lunch. Worst company I ever dealt with in any field of business. The IRS or the DMV are a pleasure to deal with compared to Suddenlink customer service. Internet is not only slow, but overpriced also compared to the local competition. This company is so unbelievably bad in every respect, it is actually comical. The last insult came when I called to disconnect service...waited 30 minutes on the phone, then got disconnected after I was transferred to someone who handles disconnections. Regular customer service will not process disconnections. Had to call again and wait again. The business practices of Suddenlink are not only incompetent and abusive, but likely illegal. They thread a fine line between being just an awful company and being a criminal and deceptive enterprise.

I am a bit upset that you have changed your billing dates. This will make my payment late as I only get paid once per month. There was no notice that was going to be done and now Im going to have to look for another internet company. Also you raised my bill and I was notified that it would be going up. This is crazy that you are doing this things to the customers without notifying us in advance. One of your representatives told me that many customers were upset last month for being charged a late fee when making their payments. RIDICULOUS. You should have left it as it was. So frustrating.

Worst internet ever. Have to call at least two to three times a week because internet is not working. Not worth the price at all!

Do You Tube TV or any thing but Suddenlink!

Not crazy about a place that has everything and everyone to use their product and not give seniors a discount.

Bad customer service, bad in person and worse over the phone.

Audio constantly cuts out, no rhyme or reason any channel any time. Worse cable ever.

They arrived the same day I applied for service installed within minutes and were very professional.

Interest isnt that bad, the really bad thing is the customer service on the phone, which by I add were none, I called 30mins before the close time to discuss about why the Internet was turned off, even though we had recently paid it, and I was just on hold for 30mins without anyone to answer the call, whats the point in listening to a recording about being different when your exactly the same as other Internet providers?

Trash service wish i could do negative star rating!! Waste of money!! Horrible customer and tech services!!! GET VEXUS INSTEAD!!!

Good wifi

The service is pathetic you can call and wait for an hour to talk to someone and then get put on hold for another hour and then finally someone will come on and tell you that they cant really help you or that theyll call you back they never call back its very very poor service

Like suddenlink..

Havent been there

Not good

Trash trash trash

These people suck!!

Cool