My experience at this Vampire station was great! When my wife and I drove up and parked we checked in over our phones. We received a text to come in. We walked in gave blood and we were back in our car ready to go in about 10 minutes.

Today, 5/18/21, I went to the Pinole lab to do multiple tests. There were a lot of people waiting ahead of me and I thought it would take a long time but I was in and out in 1 hour. The receptionist was great and Precilla drew my blood. She was very friendly and I felt completely relaxed due to her kindness. I didnt feel any pain. It was a simple, efficient and pleasant experience overall and I appreciate everyone who works there. It can be a thankless job and they deserve some appreciation.

The people working here are kind and helpful. I have never seen such multitasking.

Extremely long wait times. Waited 2 hours at site after check in. Go somewhere else.

I’m a new hire and my job sent me for an initial screening. This place has horrendous customer service. I have gone to Quest in the past and the difference is so stark that it is hard to believe. I have had a better experience at the DMV!

Never had any problems with this place always friendly and fast... very gentle with my elderly mother

Theeeeeeee Worst location

Would it hurt to hire people with a couple notches higher of customer service?Go to quest diagnostics.

The worst place I ever had for tests. Waited hours and still waiting. I will never use them ever.

Unhygienic sinks, dirty

Don’t bother coming to this place. After checking in and opted for a phone notification, I waited 2 hours and I still didn’t get any text or phone calls. I went up to the office and no one was at the reception desk.

This place is so unprofessional. They do not tell you their rules about not having babies come with you . They only had one worker doing everything. She looked like a chicken with her head cut off. So rude and could barely explain things professionally. I am so hoping I dont have to business again at their location.

Consistently friendly staff, but also consistently they seem unaware of my appointment status booked online until I tell them after waiting long past the time. Sometimes there are not enough seats because so many are waiting. Waiting room is not air conditioned and quite miserable with a single fan. No one in the waiting room can hear the person in the window calling names over the noise. Garbage strewn on floor. The new kiosks seem to cause more difficulty than they are worth, and they crowd out the water cooler, much needed in the 90 degree heat, with so many fasting and faint. Improvements are needed.

This place these people, check in with your ID at a machine, quite weird and impersonal, the techs are extremely rude and also dont what they are doing, couldnt find my lab orders in the computer, very dont give a F. Went to another labcorp (Berkeley), extremely friendly, everything was easy no problems.

Shouldn’t have to wait this long for a drug screen! Worst place ever.

This is my 1st time going to a labcorp. The staff isnt very friendly. The tech told me to sit, I looked out the window and next thing I knew he jammed the needle inside my arm. Im very dissatisfied and a little worried, I hope he used a new needle and I didnt even get to see it itself or even when it was getting jammed into my arm. Also 1st time in 30 years my arm was sore from a blood draw.

Ladies in the office are extrememly nice. I never really had to wait very long due to the fact that I always made an appointment. But not a lot of people come (at least when I come there) are waiting for long time. I have very thin moving vein so a lot of people have a hard time getting blood from me and it always hurts. But these ladies are always one polk and it is good to go! I always tell folks to come this way.

This lab is always busy but they have good service friendly staffs

Drug test Time is from:9:30 -11 am. Morning testsNo test from 11 to 11-3 pm. Afternoon testJust so people know and to save a car trip and 2-3minutes of voicemail.

Front desk was not friendly to the elderly, had a I dont care attitude .I arived at 840 and left at 1030.I tried to find a customer satisfaction survey but was unable to locate one. This tells me that the Managment is not that interested in how I feel about the service .

Just came to have my lab test this morning and the tech is not friendly at all. I told her to try a smaller needle and she said not because somebody can’t get it She can get it. Didn’t even apologize. The office clerk is not friendly too. That’s not good for customer service!

Bad bad bad bad they dont even show on the website there closed for 12-1 like u guys have a while bunch of people and wasting there time.

Worst place 1 hour 15 mins and still waiting. One person working. Shameful

Such a long wait in a super crowded room i walked out didnt even want to go there ever again

Very rude front desk. However very friendly lab professionals.

Receptionist was rude. She denied service to my client because she didnt speak enough English to her like.

They do not open on time. Staff arrived at 7:15 and did not speak to me until 7:20

Bad bad bad, the receptionist was so rude and she was giving bad service.unfortunately I didnt like it and also I had go twice becaus the service wasnt good at all..