My company has been working with Ace Technology for four years. We have always had great response time whenever there were technology issues. Their support is outstanding and all of their technicians are a pleasure to work with - even with someone as myself, who I consider to be technically challenged. The techs are very patient and extremely helpful. I would highly recommend Ace Technology Group.
As a consultant, I have seen a number of support orgs. I am currently the Interim Executive Director for an ACE Tech Group client and I am very impressed with the support, responsiveness and professionalism across the entire team. ACE Tech Group is definitely going onto my referral list as I continue to work with clients. If you are looking to outsource some or all of your IT/Phone support, you should definitely talk to ACE Tech Group!
I had an excellent experience working with ACE Technology Group. I put in a request as our fax wasnt working on the copier, and Ethan got back to me right away. He walked me through some steps and also showed me how to send a fax via my laptop. The entire issue was sorted before the afternoon, and we had a working fax again. Overall wonderful experience and very professional company.
I was extremely impressed by the level of customer service and the efficiency with which my issue was resolved. ACE Technology Group was able to get my issue resolved, and I was quickly able to move on with my work day instead of being held up on the phone or computer for hours. I appreciated the friendly Technician, and will be happy to call ACE with any of my issues in the future. Thank you ACE!!
ACE Technology Group quickly responds to any questions that I have, enabling me to do my job more efficiently. Their expertise inspires confidence, and their follow-through is consistent and excellent.
ACE Technology Group has been a wonderful resource and support system to our company. I remember when we first signed up with ACE and felt immediately at ease knowing we were in good hands. ACE had gone above and beyond for our company on so many levels. The staff is professional, knowledgeable and above all kind. The truth is, we would not be able to continue our business without their guidance and support. We are incredibly grateful to have such a wonderful partnership with ACE. If you are looking for a company with good values, you can rest assure you found that with ACE Technology Group!
The ACE Team goes above and beyond to make sure your network is up and running. Every member of the team that I have dealt with has always been pleasant, patient and professional.
Thank you for all of your hard work on our migration project while you had other migrations this summer! We appreciate all you do!” & “Thank you for all the long hours you put in to get us up and running for the school year. A successful migration!
I couldnt be more pleased with ACE and their amazingly responsive and professional team. Our business came to a grinding halt with bizarre connectivity issues from a previous and unrelated tech installation. They graciously and quickly got our internet, phones and retail and e-commerce platforms back up and running. Very happy with their services and their great people.
“Super helpful and almost no effort required on my end. Job was worked on while I was in a meeting and upon my return it was completed and ready to use. Would absolutely recommend.”
“Within 20 minutes of placing a request, Patrick responded to me. In resolving my issues, Patrick was courteous of the work I was doing prior to interrupting me and when he needed my assistance in the office (to print a document), he was patient as I took care of it. Things were quickly resolved and I was able to continue my work. Thanks Patrick and ACE!” and “The ACE support specialist responded within a few minutes of my request for help. My issue was resolved in about 5 minutes and I was able to get back to work.. Thanks ACE!”
I am always impressed with the service of ACE. Everyone I have worked with is professional, prompt, helpful and communicative. I would recommend this company to all
Ace Technology Group has been an amazing partner, supporting our law firm for over 8 years. Over that time, they have helped us upgrade and design our technology to suit our business needs, including working remotely. Their support through these tough times of office closures has been invaluable. Our whole firm is working smoothly from home and whenever there is a hiccup, Ace is only a phone call away. They have my highest recommendation for any of your IT needs!!!
Ace is very efficient, they have a fast response and they provide us with great IT support all the time, but especially during all the pandemic time where we have been working remotely. I really appreciate all your help!
Ace is always prompt in responding to help requests and professional in their communications. Would definitely recommend them.
Another joyous experience dealing with our buddies over at ace technology group. Great IT support from their team. Wishing them all the best.
During this pandemic I have needed Ace Technology quite a bit. Every phone call I made was returned within a hour. My questions and problems resolved right away. I was able to understand the techs instructions clearly. Im new at the computer and the tech was extremely patient with me each time I needed assistance.
“Quick to respond. Excellent follow-through and checking back in to see if things were resolved.”
Every individual Ive ever had assist me has been professional, and responsive. During the pandemic, Ive been relying on my computer a lot while at work. If any issues arise, ACE is always able to help in a timely manner.
“When our computers arent working, it prevents us from efficiently doing our job. Every time I contact ACE, they get back to me very quickly, work to solve the issues to allow me to do my job” and “Patrick fixed my calendar outlook on my phone in less than a minute & showed me how to do it or change settings.”
One of the best decisions I have made so far in my 22 years as a paralegal with Ed Guyer was to INSIST on hiring Ace Technology Group years ago to manage and support our network. Chris, Andrea and all of their fam-ployees (they are like a family!) are a pleasure to work with. I recommend them to ANYONE, for large or small scale assistance. We have recently switched to their VoIP phone service and LOVE IT! Big fan of this wonderful company, and the way they treat each other and their clients.
, “Ace is always responsive to my requests. The techs are always friendly and pleasant. Great service!”
Excellent service. Extremely quick and very personable. A perfect customer service experience.
Pat from ACE always fixes things with a positive and pleasant attitude :) Quite frankly all my interactions with all the staff has always been spot on. Great job ACE Technology!
Amanda went above and beyond to get my system set up on my docking station as soon as moving to work at home due to COVID 19. Thank you!
The COVID-19 pandemic interrupted our lives, through this, ACE Technology Groups support of our technology was consistent and without interruption.
Jeff at Ace Technology does a great job keeping our business computer system up and running.