I have been a Poolman customer for 7 years and my home was previously serviced by them prior to my purchase. Generally, Ive had a pretty good experience. However, their service has deteriorated beyond recovery in the past 6 months, to the point of my ultimate decision to cancel.Ive been on a salt (chemical) only service which includes maintenance of my water chemistry, but does not include brushing, backwashing, baskets, etc. I maintain the filters, sweeping, and skimming. At times, Ive been unable to do this and have opted to pay Poolman to vacuum or clean the pool fully. Ive had a few green pools due to heavy storms or negligence on my behalf, but it has been very infrequent (and somewhat expected for any pool owner in AZ).This year has been another situation entirely. In March, Poolman sent an email saying that they were streamlining our route system so we can improve on reliability. We got a new tech and new service day. On June 9, a tech serviced our pool noting the free chlorine level to be 2 PPM. The very next day, my pool was showing signs of algae and a test strip showed chlorine at 0 PPM. There was an issue with the salt system (which was repaired), but had gone entirely unnoticed by the service tech 24 hours prior. On July 21, a tech serviced our pool and indicated chlorine levels of 2 PPM. When I returned home on July 24, the pool was turning green. In both cases I had to add shock at my own expense and spent additional time cleaning up the problem.As many other recent reviews have noted, Ive also experienced a billing problem with Poolman this year. In January, Poolman sent an email stating you will receive all future invoices via email and Poolman will charge your account using this preferred payment choice. Ive had an established auto pay agreement since 2014, but that didnt transfer to the new system automatically (this was NOT clear in their email). Each month, since January, they have sent an invoice indicating a balance due equal to my monthly payment amount. However, in July, I received a past due notice for $300+ and a threat that my account was being sent to collections. Ive now paid the balance, but the communication in this situation is infuriating.Today, when I called to follow up on these issues, I received a recorded message stating due to the high volume of calls we cannot answer your call; please hold while we transfer you to voice messaging. With service issues for two consecutive summer months, billing problems, threats of collections, and the inability to speak with a representative about my account, I have made the choice to cancel my service.With more than 5,500+ service accounts, they are experiencing serious scaling issues. I hope they can work through these operational problems and that I might be able to give them a chance again down the road. Until then, I will be working with a smaller, local provider. I suggest you do the same.

I’ve had poolman for one month. In my 4 weeks of service they did not show up once, and twice now have left the pool dirty. I mistakenly chose to use their salt water premier service. These pictures were taken within a half hour of the tech leaving my pool today. They are terrible at answering calls as well. If this looks like premier pool service to you, then poolman is a great company!Update: they sent a manager out and then had the pool tech come out again. I’ve added another picture to show the impeccable job they do on their 3rd attempt to clean the pool.

I just watched one of your technicians sit in front of my house for 10 minutes and I guarantee you that when I call I will hear these words, looks like they rung the door bell twice and no one was home. Someone is ALWAYS home, and no. No one rings the doorbell. Weve even asked for double measure of proof of your incompetence that you call when youve arrived. No calls. No doorbell ring. No door knock. Its been about a month now that we havent been able to use our pool because it is filthy. Weve had to cancel a birthday get together, we cant sit in our backyard to relax because the now swamp-like pool is attracting all kinds of insects. I had to scoop a dead bird out of the pool just days ago. You started sending someone on Fridays last month and there always seems to be a reason that we have to wait until the following week to get our pool cleaned. And of course you come the next Friday where theres another issue that will cause us to wait. When you actually follow through on your service the pool looks great, but lately this service has been a complete waste. Also it doesnt help that NO ONE EVER ANSWERS THE PHONE. I would like for someone to reach out asap.thank you.

I have used Poolman since they took over from my previous pool company in 2012. We have had a sparkling pool for years and consistent service twice a month. But recently things changed with this company. Whoever is servicing our pool is sloppily dumping something white in the pool (and on our brand new decking) and leaving. One time something on the system had broken and he never left a note or rang our bell to discuss it. Then two months ago we started to get black algae. No mention was made of this or any attempt to clear it. I was traveling out of state and taped a note to the pump asking them to treat the algae. Poolman sent someone to my home later, but the gate had been relocked so they left. If they had contacted me I would have had the gate unlocked or rescheduled. When I returned from my trip several weeks later the algae was worse. I tried calling several times and it always went directly to voicemail. Someone finally called me and sent a very nice tech out who added something to my pool and pump (or something) and said it would clear it up. Well, the algae is worse and the regular serviceman has made no attempt to help with this. I pay $50/month and just learned it’s going up to $75 and I am stuck with a pool that I will probably have to drain in July in Arizona!I will attempt to call Poolman tomorrow and give them one more chance to correct this and explain why I’ve been paying for someone to come and not even notice the condition of my pool. I will certainly not be paying $75/month for someone to dump white stuff in my pool and leave without looking at it.UPDATE: My husband left a voicemail and they returned his call. Sent a tech out the same day and he worked on clearing the pool. He explained what he was doing and we are feeling confident that the pool will be swim worthy very soon. I really appreciate the speedy response and will gladly continue my relationship with Poolman. I am changing my stars from one to four. Would still like a little better communication.

We have had Poolman since we moved into this house 2 1/2 years ago. The previous owner had Poolman and rented their salt system for the pool. I called to find out when the last time the sand had been changed in the filter so I know if it’s time to change it again. I was told they can’t release that information because it’s a privacy issue to protect the last owners. Can you believe it! A privacy issue? What is private about wanting to know when the last sand change was made. What could I do with this information to harm the previous owner. Absolutely nothing! The only reason is so Poolman can charge a new homeowner to change the sand This is not customer service, but an attempt to make more money

I have been using Poolman for about 7 years now for 2 properties. They were always very reliable and communicative but over the last year the company has changed dramatically. I have had poor service, it is impossible to reach anyone at the company and they do not seem to communicate well with each other. Leaves are left at the bottom of the pool after cleaning, they don’t take away the leaves that were fished from the pool so they just blow right back in when he’s gone. They keep raising prices for less quality work. I added a fountain to be cleaned at our property and was paying a lot of money for that and the technician was not not cleaning it for months ( he said he wasn’t told to clean it). I kept giving them time to improve but it only got worse. My last straw was receiving a bill from a collection agency because I hadn’t been paying my bills that were supposed to be on autopay. After 4 days of trying to contact Poolman, they said they changed their system and the credit card info didn’t transfer over. They said they sent an email but I did not get one. I don’t understand why any decent company wouldn’t call the customer for payment before sending to collections.

We have been with Poolman for a very long time. They have a great deal where you get a leased salt system, but when something goes wrong, the follow up takes so long, the customer agents are rude, they do not show up when they say they are going to, and are ill equipped to fix issues or dont know how. We had our monthly price increased $30 per month to balance all of our chemicals due to chemical shortages. Yet, my pool keeps turning green and because it takes them so long to get back to me we have to buy more chemicals and fix the pool ourselves. Then they had a technician come out and fix our timer and assure me this was the issue. $270 and a week later the pool is green again. You cant call and get a hold of anyone directly, they have to call you back. When you ask for a manager to call you back, you never get a call back from a manager, you talk to a rude customer service agent. Sometimes a good deal is too good to be true!

I couldn’t be happier with my pool service. Rolando by far is the best in the business. I’ve never had such an awesome technician take care of my pool over the last 15 years. Rolando is always on it, my pool has never been more clear and clean. I can’t tell you enough how happy I am and would recommend Rolando and Poolman to anyone looking for a High Quality pool cleaning company.

We have been using Poolman for a few years. We recently got a new technician, Bryan. He is awesome. Ever since he took over, my pool is always sparkling and my algae is gone. He is great at communicating and fixing problems when they need to be fixed. We love our salt water system and are so happy that we have a great technician to take care of our pool.

Our pool cleaner, Arthur, does a wonderful job taking the time to get our pool sparkling clean. The repair team, in our experience, responds in a timely manner to diagnose the problem and make the adjustments or repairs needed. The customer service reps I have spoken to are friendly and professional.The remodeling department, however, has not responded in a timely manner, which is why I am giving 4 stars and not 5.

Awful and I mean AWFUL customer service. I tried leaving a negative review directly on their website and it magically disappeared without being posted even though it confirmed the review was submitted successfully, so if that tells you anything. To summarize we had an amazing tech but experienced numerous issues with floaters on busy weeks or when our tech was not working his usual schedule. We have 3 large dogs and keep the gate locked. I only unlock the gate before the tech comes and make sure the dogs are inside until after they leave. We got switched to a new tech about 2 months ago that would show up extremely early. We asked if we could receive a later service time as I didnt want to have to get up at 5 am to go unlock the gate. Ive had nothing but problems since the tech change and they never answer their phones. It goes immediately to voicemail and I was even informed that is purposefully, they said they only return messages and dont answer live calls. Ive left numerous messages and sent multiple emails to a prior customer service rep that I had worked with previously and have failed to get any type of return call. Also the most ridiculous part is they try to blame us for keeping our gate locked and not giving them a key to our gate so they can come and go as they please. Im sorry but for a dog owner that just doesnt work. Maybe if you dont have dogs and dont care if the techs come at a reasonable hour on a consistent schedule vs just showing up whenever they please on any given day without prior notice, and dont care for timely customer service, then this might be the company for you.

Had to cancel service. 8/2021 they are Increasing my service by 40%. Twice a month the tech shows up and puts in two chlorine tabs, some acid and hes done ($20 worth of chemicals, if that and no cleaning included with my service). Poolman wants to change $75+ for this now! In my 5-6 years with them, my security cameras caught different techs not doing their job. Not testing or adding chemicals, but leaving the prefilled service slip showing levels and amount of chemicals they put in. They will sit in front of your house for 10-15 minutes, because their vehicles have GPS tracker showing the time they were servicing your pool. My security cameras showed the truth! Mind you all, I have a salt water pool, which is less maintenance and less chemicals than a normal pool... But they want to charge close to 1k Dollars a year. Im now testing and managing my pool at $300-$500 a year. Please be aware of what you are paying for and make sure you are getting the service that you are paying for!

I started using Poolman about a year ago. I decided to go with chemical only service and take care of the rest myself. For last summer and the winter, this worked quite well and the pool stayed nice and clear and fresh. This summer once temperatures started heating up, theyve been having trouble keeping up with the algae, even with me brushing the pool every day and sometimes shocking it myself with my own chemicals. But the algae keeps coming back and it doesnt seem that the service can properly maintain the pool. The visits also were rarely consistent from the tech, and sometimes they would even come a day late, which meant they would often be here on a Saturday servicing the pool when we are trying to use it.I did inquire about switching to full service, but it seems the price has increased quite substantially since I discussed it with the company a year ago; I believe full service was $94 then and has now increased to $125 monthly. And while I understand that costs of chlorine have increased, Ive spoken to competitors and they can perform the same service level for about $20 less per month. Ive also been told that I can no longer drop to the lower service level for the winter as they no longer offer this service. At this point I will likely be cancelling and seeking out an alternative company to service our pool.

My service tech is William Fuller. He does an outstanding timely professional job. His service exceeds my expectations. He is better than most of my past technicians. I like consistency in my techs . I hope he keeps this route and is my service tech for a long time. thxz

Will from Poolman is awesome. He’s always very professional and friendly, when I go out to say good morning he’ll always take a minute to say hello, ask how I’m doing and tell me how the pool is doing. Poolman is lucky to have Will.

I have had pool man for 4 years now and for the most part service has been decent (4 star) but recently I came back from a work trip and noticed that the salt cell pig tail had broken (their part). Having this part break caused my pool to run dry for two or three days. It took them three days to get a tech out to fix it. Once the tech fixed it they said that my pool pump was fried and took zero responsibility. Im not ingnorant when it comes to pools so having a pump run dry for three days will cause the motor to overheat and short (which is what happened). Their only solution was to have me pay $1900 for a new pump installed. I have called 5 times this week leaving 3 voice mails and still no call back. Incredibly frustrating! I replaced the pump myself and have tried a few more times to get them to come out and do green treatment. Pictures below are the results with no response still...Update: 7/26, two more calls and no luck. PS if you leave a poor review on their website it doesnt appear. Be weary as this is an extremely shady business practice.

Pool man has serviced and managed my pool for over 15 years. Im very happy with my weekly pool tech, Rolando and Chris is great on occasional repairs that are needed. I highly recommend Pool man.

The kid never added chemicals to my pool then when we stop service they continue to bill me unbeknownst to me it is now been 8 months and received a huge late bill saying that if I do not pay this bill they will turn me into collections. They actually owe me one weeks service as I quit them a week before the billing cycle ended I pay my bills online it comes directly out of my account I have the receipts no one will call me back. Anyone else have this problem maybe its time to have a class action suit as no one will get back to me

Words cant begin to express my gratitude towards Will. Will has been on top of my swimming pool and it looks AMAZING. I can tell he loves what he does, he puts a lot of energy and love into his job. Thank You!

I have called and called about payment issues this not a good experience. They done a good job up to six months. Now just horrible they cant event callback.

Rolando is our guy and he has been very helpful in keeping our salt system working and getting rid of algae. He really seems to love what he does.

Same exact issues as the poster before me....so irritating. We are supposed to have service every week...already almost two weeks since my pool has been cleaned, no contact or courtesy calls...nothing.Time to find another company.

We have Bryan Walters as our pool technician-he is newer to our service but had big shoes to fill from Joe - our former tech. Bryan is very thorough and does a great job each time he cleans our pool. He is also responsive to our feedback or questions! Great guy and ambassador for your company! Melanie and Joe Drazkowski

Our Poolman has provided the best service we have ever experience. He is knowledgeable, professional and above all genuine. We look forward to him every week. Thank you!

The service started with a few persistent problems but since they assigned Art to our home, we have had great reliable service. Art cares about the details and we are happy to have him service our pool every week.

I have been with poolman for 26 years and they just flaked on me. They only come out every other week to put chemicals in. When green slime started to appear, they refused to return phone calls and did not fix the problem. Extremely extremely unhappy with them. I have a rental property and there was a leak in one of the pipes. Poolman said if they fixed it they would start chemical it. I got it fixed with Poolman and they never started chemicals. The company is definitely going downhill. Good luck if you hire them

Will is the best pool service technician i have had. He is very thorough and my pool has never looked better! It is always clear now, even with the increase in windy days and dust. He Communicates well if/when my pool situation changes and let me know clearly what he’s doing to maintain it. He goes the extra mile to make sure he’s ahead of any situation as opposed to responding to problems. Before he came, I was planning on canceling my pool service because I felt like I could do just as good of a job as the other company. Now, that i see the value, I don’t think I’m going to get rid of pool service! Thanks a lot Will!!

First pool company I hired, awful experience. Called in to have my pool drained and filled. Talking with a rep she mentioned 1.5 days to drain, next day 1.5 to fill and than balance the water the next. Which will be a 4-5 day process.. They had a tech come out and just dropped a pump off and left, said he will be back in twos days. 4 days later, no tech. So I decided to acid washed and filled up my pool and balance the chemicals myself. 5th day the tech came and picked up the pump and just left. Few days later they sent a supervisor to come and balance my chemicals, which I already done. I mentioned to him about what happen and how I was not satisfied with the service and promise of 4 days, that turned to almost 2 weeks and I am not paying for a service that you didnt really do, he just said ok, your water is good and left. Than few months later I get a bill saying I have a past due amount. Past due, for what service? The one I had to do myself. Im not paying them, if they decide to send my bill to collection I rather settle with them than give any money to poolman.

I’m so happy with my Poolman Art!! He’s always very pleasant, helps keep the pool in tiptop shape and answer questions regarding my pool.

I worked for this company for a few months. I left because they are shady and unprofessional to another level! They even tampered with my last check! During the time I worked here I really tried to help property managers out but PoolMan company always pushed my request and property managers over!!! I’d never get answers from office and when issues arose, even one property managers said that managers at PoolMan are push overs meaning they never answered or fixed anything!!!So many complaints about the company and when I tried to address them they just didn’t care !! Poor company!!!! Poor customer service!!! Poor employment choice!!!! You’ll be better off choosing another actual professional POOL COMPANY but not this one ! Trust ……

I love Poolman’s weekly service and have the best pool guy “Will” who comes over every Friday on time and does an outstanding job every week. He brushes the entire pool. Empties all baskets, vacuums and treats my chemicals and my pool is always crystal clear. Haven’t been more satisfied and would like to give a shout out to Will and Poolman’s service and would recommend to anyone.

Never show up when they are supposed to, call to complain and get told my service date is a different day than theyve been coming on for months. Then get told that my appointment has been pushed back TWICE now, two days in a row. This isnt even the first time they have failed to come on the day that theyre supposed to be here without any notice. They never call to explain there is a problem and we have been pushed back - we have to call to ask why theyre not here and then get attitude from the person who calls back. Our vacuum broke a month ago and they have been aware of it since the end of June - it is now the end of July and the vacuum has still not been fixed despite multiple email and phone inquiries about it. I am requesting that the rental company who owns my home transfers us to a different service. 0/10, would not recommend.

Worst customer service ever. I have been with this company for over 3 years and I dont know whats changed but is for the worse. I have had a 4-5 appointments set to replace a pop up and every appt was blown off w/o even a phone call. Going to the office this Monday, this is simply and utterly ridiculous.

Art our service technician does a great job. He is very professional and committed to keeping our pool in the very best condition.

Buyer beware. I am not sure what is happening with this business. The company was awesome prior a month ago. We have been with them for 2 years. We have had 4 different technicians the last 4 weeks and the latest one, David, issues a report that the pool has been cleaned however he never came to the house. I have pictures showing the pool is still dirty. My wife and I are also home at the time of the supposed cleaning but no one came to our yard to clean the pool. Trying to get this resolved with management however no one picks up the phone.Still waiting for the call the owner put in the reply as a response to my review and I haven’t heard anything on my calls

Excellent service from our service tech Will! We are very happy for the service he provides in keeping our pool swimming ready.

I signed up for Poolman around 2015 after turning my pool green a few times. A friend recommended them to me and I signed up for their Salt Water system plan. I sold the house in 2018 and bought a new home in 2019. The first call I made when I closed on my new house was to Poolman. I knew I could trust them to take this burden and stress off my plate. Recently with Covid-19 I had a lot more time on my hands and could have started taking care of my pool again in order to save some money. However, I trust the technician they send to my house every week and see him go above and beyond to make sure the equipment is working and the chemicals are balanced. The small things matter and Poolman does all of those and more.My friends comment frequently on how clean and clear my pool is, I take pride in that (even though Poolman is doing all the work)!

The technician ART made a special trip this morning and balanced my chemicals , I have been with Poolman for over 20 years .it is a great company and thankful for Art coming by for us today.

Weve been with this service for years, but over the last year service has plummeted. Our pool used to be crystal clear, but now there are calcium deposits and algae growing because our salt system wasnt working in the tech never noticed.. Our techs are almost different every time someone comes. We and our current tech have requested a full deep clean at least four times, but the company has yet to respond. Its impossible to get anyone on the phone. We feel stuck in a service that we hate because they own the equipment we use. This is absolutely ridiculous do not use this company.

Same problem with the last reviewer. They have serviced my pool for 5 years, and never was green until the last several months. It’s been green several times now and I’m ready to cancel. They can’t handle it. Also, I gave them a new card to charge me and they told me they added it to their system. Then I realized I had several months of unpaid fines from them, called them and they blamed it on their new “system”

Will always does a great job with my pool and I appreciate his service. He has been the best rep I’ve had through Poolman!

Excellent, professional pool cleaning/maintenance. Always on time and done right the first time. I have never had to call poolman back. Would recommend.

While the service individual taking care of our pool does a fair to good job weekly, the overall experience with Poolman has been unacceptable. Poolman bought my pool service company (Pool Agency) and it has been a disappointing experience dealing with the Corporate Office ever since. For starters, they somehow forgot to bill us for 8 months when we should have been on auto pay. A very nice service technician addressing a small repair let me know of the issue upon which I immediately squared the account- never got a single call from anyone. A month later I get a bill reminding me I still owe this amount despite having already paid it... of course the added jargon about collections is in the letter - Im sure its another oversight but Ill just give them a call and make sure they get it worked out- never a live person- automated system takes you right to due to a large volume of calls immediately with every call- i have left messages and requests to call for days. I eagerly await the dignity of a simple phone call and maybe...just maybe an apology... for now- try another provider.....

I did not hire Poolman, they purchased, I believe, the company I used prior. They worded on my rental property and my tenant complained of burning eyes and skin. Good luck trying to contact them and speak to a human!!! I tried numerous times and you get the pleasure of holding for a long time and then they say it has been so long that you must now leave a message. Then good luck getting a call back. It is not like this is a discount pool company, my monthly fee was just she of $150 a month for a play pool. If you care about customer service, and your finances do not hire this company. Maybe others have a different experience but this is my experience.

Will does amazing work, keeping my pool clear and ready to swim and all times!!! Much appreciated Will!

Deadrick is my regular pool tech for Poolman. He does an unbelievable job and very happy with him. His service is above and beyond what I’d expect. I stay with Poolman because of Deadrick.

Great pool service! Will always does an amazing job making our pool look nice and clean!

Decided to leave this review during my 30+ minute wait on hold with Poolman. While our pool technician has been good, this was only after an initial complaint when we realized he spent around 5 minutes cleaning our pool- leaving debris unskimmed and the basket not emptied. This was verified by our outdoor cameras.My biggest complaint is Poolmans lack of communication and customer service. I was enrolled in automatic payments for years however, due to some reason unannounced to me, the automatic payments stopped. All while I assumed everything was fine and the payments were being drafted each month as they had been for the prior 2 years.At no point did anyone call me, send an email or stop service because of this. Instead, they continued to service my pool for months and then send a collection notice in the mail for close to $1000. This is the first piece of mail Ive received about this matter, additionally no phone calls or emails.When I finally got thru, they explained this happened to every customer by mistake however, I couldnt even speak to a manager to ask follow up questions. SELECT ANOTHER PROVIDER FOLKS.While I have no problem paying for the service rendered, I am baffled at how this situation got to this point and how they except at first communication to pay the amount in one lump sum. I have already filed a complaint with BBB and look forward to hearing Poolmans explanation, thats if I ever attempt to reach or be contacted by a human being.Poolman- Thanks for the years of service, multiple & recent up charges to more than $25/mo and for helping me to make an easy decision by going with a different pool service.

We really like Will who comes every week to maintain our pool.

Rolando is friendly, reliable and thorough. Glad to have him.

Willis always on time and does a fantastic job of making sure the pool is nice and clean and set

I cannot say enough good things about Poolman! Justin, our technician is very professional. He always communicates what services were performed as well as anything our pool needs. We have a large pool so Justin recommended a product at the beginning of the summer that would help keep it looking crystal clear. He does a fantastic job maintaining our pool! Their office staff is easy to communicate with and very friendly. We are so happy with the service that we’ve referred them to several friends in the last six months. Great company.

William did an excellent job here at the house he always talked to me each time he comes Im either out front or either out back overall I would give him 100% of services well done

Will Fuller continues to take great care of my pool.

Will Fuller does an excellent job. Very responsive to my needs.

Will is an awesome pool man, always professional and does great work !

Art was amazing and took the time to explain the system to us and how to use the vacuum since we are new owners. Really looking forward to working with Art weekly

My pool professional Will is friendly and does good work.

Our pool guy, is Art Colon, he is the best pool cleaner weve ever had with poolman, hes friendly, has a great personality, and is on time, plus he goes above and beyond when taking care of our pool! Thankyou Art of Poolman!

Poolman left our property gate opened multiple times, leaving our pool exposed to children in our neighborhood. The consequences could have been disastrous. Our pool was also consistently green and their continual rotation of technicians left us with poor quality service. Do yourself a solid and use someone else.

My pool looks like a swamp and I have to call the office multiple times per day to receive a call back, from a manager, who is supposed to be the one out looking at the pool to be sure it is getting cleared up. Today is day 5 of me having to call them 6+ times a day.

Impossible to talk with costumer service. I’m calling for the past 3 days, spent hours waiting and the call drop every time. They rised the price with the excuse of clorine shortage. Really? Every month they come with something new to charge more.Don’t waist your time and money with this company

Art, the gentleman who services our pool, is very diligent, personable, and always takes time to answer questions. So, thanks!

Poolman is great. They always show up when they are supposed to and they are always very courteous. I have been working with them for about a year now and my pool is always crystal clear. I would highly recommend them.

So we decided to find a new pool maintenance company. My neighbor uses Poolman and he said he is satisfied with them, and that is great. And I trust his judgment. We havent used them yet, nor will we. I called them 10 days ago to request an estimate for our pool maintenance. They arranged it so that Cameron would come today, June 10 between 8 and 9 a.m. At 8:30 I get a call from them telling me Camerons schedule is really booked and he wont be able to come out today because he has to take his daughter to swimming lessons???? Really????? You didnt know this back when you were scheduling? Asked if they could come tomorrow, and I said yes as long as it is the same time frame. They said he would call when he can get here and give us an ETA. After the call I decided I didnt like that. First it irritated me that Cameron suddenly had this appt for his daughters swim lessons. Then I was not confident by the call that he would show up between 8 and 9. So I called the company to cancel Cameron, or anyone for that matter. When I got the message it said I was #4 in the queue. I waited 20 minutes and then the message came on to say I am sorry due to high call volume we cannot take your call. How did it go from #4 to such high call volume? So I called again and went to X127 which is Rebbecca Marro. (the name and extension my neighbor initially gave me). I called her once before and got no answer. I called her this time, she didnt answer....no surprise there. Got her VM. left her a message to make sure they dont come tomorrow. I will find another company. While I am glad that my next door neighbor has had good experience, I will not use this company.OH Another thing. There were two different times (that we know of) on Thursdays over the last few months where a pool guy came through our gate, and came around to clean the pool. The first time I didnt recognize him asked who he was and he looked at me like I had two heads. He said he was there to clean the pool. I asked him what company he is with and he said Poolman. I told him he wanted the house next door and he said the GPS brought him here. I said your GPS should have taken you next door. The last time it happened, which was just a couple weeks back we were having our back patio renovated and our pool resurfaced and retiled. The pool was empty of course. Around the corner comes another guy, from Poolman. Had to tell him the same thing. I wonder how many times we werent home that our pool got cleaned and our neighbors didnt. I did let my neighbor know it happened so he could be on the lookout.This is NO WAY to attract new business. HORRIBLE!

Pool maintenance and basic services are good and reasonably priced, but response time for any additional services is very slow.

I’ve been with Poolman since March and I love their services. Justin is the pool tech that services my pool every week and contacts me if there are any issues. I switch to Poolman because it was affordable and I have not regretted it. I would recommend Poolman to anyone that is looking for affordable services with excellent customer service!

If I could give zero stars I would. They are LITERALLY the worst pool company ever! We were using another company that Poolman bought out and since then have had awful service. We cannot get ahold of anyone. We had a major service scheduled and I tried to reach them for over 24 hours with no response, then the technician just showed up at our house. We finally got ahold of them a few days ago to cancel our service and then this morning AGAIN someone randomly shows up. This shows their lack of communication amongst their crew. This is unacceptable in a service business.

Will is very professional and a great guy to talk too!!

Art does a great job and cares about his clients

I have been using Poolman for over 5 years and am very pleased with their service. My pool is always sparkling clean and they notify me immediately if my technician observes something needs to be replaced or repaired. Rolando has been a wonderful technician. This year Poolman redid my 30 year old pool deck and it looks fabulous!!!! I greatly recommend their service.

Will is amazing…he does the best work!!

I would recommend Poolman for there excellent pool service. Justin cleans our pool weekly. He lets us know a half hour before he will be at our home so we are able to put our dogs away. He is professional, efficient, knowledgeable and does a great job. I would recommend this pool company if your looking for a great pool company!

Art is very reliable and an excellent pool technician

Brandon Is excellent.

Will is great and always friendly and helpfu.

Kevin does a great job Everytime.

This place is so unprofessional. We pay for premium service only to have a pool guy who calls in and is not reliable and no communication from the office. They never answer the phone.

We have been using Poolman since 2015 and have been very pleased with the service provided. Our technician Kyler is incredibly professional, knowledgeable, and kind. He immediately communicates any concerns to us. He takes ownership in getting pool issues rectified with the technicians for us and goes above and beyond to make sure the equipment is working and the chemicals are balanced. We would definitely recommend Poolman to our friends and family.

I’ve been using Poolman service ever since I moved to the valley as I never had a pool before. They converted my pool to a salt water system free of charge and have kept my pool sparkling ever since. I am thoroughly impressed with this company! And if you need any repairs they can send there repairman out to take care of it

My technician, Art is excellent. My pool never looked better.!!!

Our Poolman service tech, Kenny has been great. Not only does he arrive at the same time & day every week, he cleans & checks our pool & equipment professionally & efficiently. Having taken care of our pool myself for 4 years I appreciate thet attention & care Kenny gives our pool. A stellar Poolman employee, very reliable!!

We’ve been using Poolman for quite a few years now and are happy with their service. Jake M. Is our pool tech and he does a very thorough job and always answers any questions we may have. He does a great job!

Justin does an excellent job of keeping our pool swim ready. We appreciate his attention to detail and his responsiveness to any concern that we have ever had. If you are looking for a pool service, Poolman is definitely one you should consider.

Ky is our pool guy and he’s awesome. Very friendly, always nice to my kids. Accommodating, especially in the summer when he would arrive and I was doing swim laps he made sure the next week to arrive a little later as not to interrupt. Would recommend Poolman company to family and friends.

Poolman has been taking care of my pool for 10 + years. They are great!!!

Worst company ever, end up paying for last 6 months for no service and another 800$ to other company to fix what they leave

John has always been responsive to any special requests or concerns I may have had and relayed them to his main office to ensure that my concerns were addressed. He works quickly, is considerate of my pets even though they are a slight nuisance. We are moving out of state in November, and I will sincerely miss their service.

I would give poolman a 5 star rating but I’ve had so many issues with previous pool techs and untimely responses from people in the office when I’ve had issues that I thought about finding a new pool company. However, Terrance Wilson who is my pool tech now is amazing and does an awesome job! Terrance is very personal and knowledgeable, I would hope that this company appreciates his hard work and dedication to you guys.

We’ve been using Poolman for over a year and are very happy with their service. John S. is very professional, efficient and polite and is very helpful with any questions or issues we may have with our pool or the equipment. We are pleased to have John as our pool tech.

Justin does amazing job as our weekly Poolman. He actually turns on our pool (no one ever seems to know how) and lets it run while he scrubs the walls. It shows he cares about what he does and his customers.He does a great job and Our pool is looking great thanks to justin!!!!! Please don’t remove him from our weekly services!!!

We have a great poolman Zack! Our pool is sparkling clean.

Will Fuller is our technician and hes amazing. He always does an excellent job, communicates in a timely manner, provides advice for any issues that pop up, and is an overall amazing person. Highly recommended!

John S. has been taking excellent care of our pool and staying on top of the pool needs. He keeps me well informed. We appreciate his work ethic and dedication. Thank you John S.

Where to start... My parents have lived at the same house for 15+ years and for some unknown reason our landlord has continued to use this companys services. Over the years we have had several issues with the company and no improvement has ever been seen. there have been many weeks where no one has shown up at all and many more where the work is incomplete. My biggest complaint with this company is their apparent lack of professionalism and terrible customer service. Almost every time weve had an issue with something wed get a short generic response after sometimes hours on hold saying that theyd get someone out to fix it, while the issue remained unfixed for an additional 2 to 3 weeks. By the way, they have a terrible tendency to leave back gates open, even when you put a laminated sign on the gate reminding them to close it. We have had 4 dogs over the years and every single one of them has gotten out of the backyard because the gate had been left open. if it wasnt for our landlord continuing to throw money at them, we would have cut ties with this company ages ago. I would not recommend this company to anyone. Theyre lack of quality service is absolutely not acceptable.

Justin has always done a fantastic job on my pool. He has always been extremely professional and courteous. I appreciate how he keeps me informed week to week of the service he performs. Thanks Justin!! Keep it up!

I personally like our techs but I am not totally happy the the overall company. My current tech is Jake M. I feel he may not always want to see me but he does always listen to my concern and address issues with the pool. My rating is on the tech not repair or management of the company. That would be a one star

Will is so friendly & takes such great care of our pool. He’s super responsive to any of our questions and has such a cheerful, helping attitude! Highly recommend this company & Will!

So-so. We inherited this company when they acquired our regular pool people a couple years ago. I kind of liked my old pool company, but alas, they are no more. They generally do a really nice job on the pool, though they did kill several of my plants by backwashing into the planter, then said it wasnt possible due to a 10 foot backwash hose (was actually 25 feet). Did nothing about my dead plants, They periodically tell me need several hundred dollars worth of work done to my pool filter, and then said the display was broken on my intelliflow pump, and they would be happy to install a new pump for $1700. Display works fine if leave the cover closed. When my technician comes, he leaves my pump running on high 24/7 even though I vane asked them not to do that, it only needs to run part of the day, it has 4 settings, Finally, billing is a nightmare, my bill has been screwed up so many times its not funny. They kept billing me for things I paid for last summer. Took months to resolve it. $109 a month for once a week, 45 minutes (if that) for a 13000 gallon play pool.

Our pool dude, Jake M., is fantastic! Very nice and professional. He is super good with my dogs as well. Definitely would recommend him!